Polycom SoundStation IP 6000 User manual

For trouble reporting or other problems contact
your administrator or TELUS at 1-866-646-5916
or 1-877-520-1212 in Quebec
Polycom SoundStation
IP 6000
Volume Adjustment
 Press the or volume keys to adjust the
call volume of the active mode
 Pressing these in idle state adjusts the ringer volume
Soft Keys
In addition to those described in this guide, TELUS
BVoIP also provides the following additional soft keys
depending on your feature package:
 Park: Park a call on your own extension (Call Park)
 DirPark: Park a call on another extension (Directed
Call Park)
 PickUp: Pick up a ringing call anywhere in your Call
Pickup Group (Call Pick Up)
 DirPickUp: Pick up a call from a specific extension in
your Call Pickup Group (Directed Call Pick Up)
 CallGrab: Grab a call from another compatible end-
point (Call Grab)
Some of the above will prompt on the telephone display
for additional information when activated.
These capabilities as well as soft keys related to ACD
functionality are described with additional usage details
in the BVoIP User Guide.
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Your Polycom
IP Telephone
Business Voice over IP
IP Telephone User Guide

Making a Call
 Press , enter the phone number, and then press the
Send soft key.
Answering a Call
 Press the Answer soft key
 To ignore an incoming call, press the Reject soft key.
Releasing a Call (Hang Up)
 During a call, press or the End Call soft key
Hold/Resuming a Call
 To place a call on hold, press the Hold soft key
 To reconnect, press the Resume soft key
Ad-hoc Conferencing
All users have the ability to add up to 5 parties to an active call
 Press the Confrnc soft key
 Enter the number of another party (existing call had been
placed on Hold)
 When the call is answered you can now converse with the
other party while the existing call remains on hold
 Press the Confrnc soft key to join all parties together
 You can also join an active call with a call on hold by press-
ing the Join soft key.
Muting Your Line
 While on an active call press . If you are using external
microphones, you can also press on the microphones
 The console LEDs will glow red.
 You will still hear all other parties while mute is enabled, but
other parties cannot here you.
 To un-mute, press again
Transfer a Call
All users have the ability to transfer active calls to other num-
bers (internal or external). Transfers can be done either as
“Blind” or unmonitored or as “Consultative” or “Supervised”
where you can consult or announce the transfer before trans-
ferring a call.
To initiate a “Consultative/Supervised” transfer:
 During a call, press the Transfer soft key (1st party is
placed on Hold)
 Enter the number of the party to whom you want to transfer
the call, then press the Send hot key
 After speaking with the 2nd party, press the Transfer soft
key to complete the call
 NOTE: Transfer can be cancelled during establishment by
pressing the Cancel soft key. The original call is resumed.
To initiate a “Blind” transfer:
 During a call, press the Transfer soft key (1st party is
placed on Hold)
 Press the Blind soft key
 Enter the number of the party to whom you want to transfer
the call and then press the Send hot key
Do Not Disturb
 Press and select Features > Do Not Disturb.
 To toggle Do Not Disturb on and off, press
Call Forwarding
Enabling Call Forwarding on the phone is not recommended as
it will not effect any other connected endpoints and will be
overridden by forwarding settings on your line. Use of a fea-
ture access code as outlined in the BVoIP User Guide is rec-
ommended.
Call Logs
All missed, received and placed calls are logged and can be
accessed via your phone
 Press and select Features > Call Lists > Missed
calls, Received Calls or Placed Calls.
 Call information will be displayed
 Press the Dial soft key to place the call
 To change the phone number before dialing, press the Edit
soft key
 You can also Clear or Save entries, or view Info about a
call using the soft keys
Voice Mail
A voice mail icon on the screen, a flashing line key, and a stut-
ter dial tone indicate one or more new voice mail messages
To listen to voice messages:
 Press then Features > Message Center
 Press the Connect soft key and the follow the voice prompts