Polycom VVX 500 series User manual

NEXT TELECOM QUICKSTART GUIDE | POLYCOM VVX 500/600 1
Quickstart Guide
Polycom VVX 500/600
INSTRUCTIONS

NEXT TELECOM QUICKSTART GUIDE | POLYCOM VVX 500/600 2
Polycom VVX 500/600
Features
Quickstart Guide| Polycom VVX 500/600 1
Polycom VVX 500/600| Features
Speaker
USB port for external
video camera
Dialpad
Security slot
(on side)
Message waiting
indicator
Home/Lines key
Colour touchscreen
display
Headset key
Speakerphone key
Mute key
Volume keys
Microphone

NEXT TELECOM QUICKSTART GUIDE | POLYCOM VVX 500/600 3
Understanding the icons
Registered line
Unregistered line
Phone warning
Placing a call
Active call using Polycom
HD Voice
Held call
Incoming call (in Home view)
Incoming call (in Lines view and
the Incoming Call window)
Active conference
USB ash drive attached
Recording in progress or paused
Placed call (in Recent Calls view)
Received call (in Recent Calls
view)
Missed call (in Recent Calls view)
Do Not Disturb enabled
Login credentials locked
Press to view more or fewer
icons in Home view
Status indicators in Lines view.
A ashing red bar indicates held
calls. A green bar indicates an
active call.
Tap to see more information
Tap to edit
Shared line
Shared line with a held call
Call forwarding (Always) enabled
Tap to access Recent Calls
Tap to access your Message
Center
Presence status (Available)
Presence status (Busy)
Presence status (Away)
Presence status (Do Not Disturb)
Presence status (Ofine)
Presence status (No information)
Backspace

NEXT TELECOM QUICKSTART GUIDE | POLYCOM VVX 500/600 4
Using the Touchscreen
The keys shown on the touchscreen are referred to as Soft Keys.
Different soft key options will appear depending on what features you
are accessing.
Press to select and highlight screen items. To scroll, touch the screen
and swipe your nger up, down, right, or left. To go back to previous
screen, press Back.
Pressing the Home button at any time will take you to the Home
View menu. To select an option, simply press the relevant icon on the
touchscreen. This screen will also display your phone extension number,
together with the time and date.
If you press and hold the page indicator (highlighted above), Home
View expands to display additional icons.
Home view shows three main icons:
—Tap
—Tap to access your voicemail messages.
—Tap to view all the contacts in your local Contact Directory. From your
and Favorites.
ectory
If your phone has a Corporate Directory, tap
Polycom VVX 500 Business Media Phone User Guide
If you press and hold the page indicator, , (shown above), Home view expands to display addional
icons (shown next). To hide the addional icons, press and hold .
Extension Number
Page indicator
Home view shows three main icons:
—Tap
—Tap to access your voicemail messages.
—Tap to view all the contacts in your local Contact Directory. From your
and Favorites.
ectory
If your phone has a Corporate Directory, tap
Polycom VVX 500 Business Media Phone User Guide
If you press and hold the page indicator, , (shown above), Home view expands to display addional
icons (shown next). To hide the addional icons, press and hold .
Extension Number
Page indicator

NEXT TELECOM QUICKSTART GUIDE | POLYCOM VVX 500/600 5
Basic Phone Features
Place a call
Use any of the following approaches to place a call:
Dial the number and lift the handset
Dial the number then press the Speaker button
Dial the number then press the Dial soft key
If you are using a headset, dial the number then press the Headset
button
If you have selected a number from a directory, press the Dial soft key
Answer a call
Lift the handset
If you are using a headset, press the Headset button
To use the speakerphone, press the Speaker button
Press the Answer soft key
Call waiting
If you’re on a call and a new incoming call arrives, a call waiting tone
beeps, and the Incoming Call window displays
To answer the call, press Answer. This will place your active call on Hold
To send the incoming call to Voicemail/Reception (depending on your
setup), press Reject
If you don’t answer the call within 10secs, the Incoming Call window
disappears. Press to see active call/s again

NEXT TELECOM QUICKSTART GUIDE | POLYCOM VVX 500/600 6
Basic Phone Features
View your current calls
You can access Calls View if your phone has multiple calls in progress, or
you have one held call. Scroll to see all your calls.
Call colour indicates status
Dark green Active call
Dark blue Incoming and held calls
Press a call to highlight it. Soft keys will apply to the highlighted call.
End a call
Hang up the handset
If you are using a headset, press the Headset button or the EndCall soft
key
If you are using the speakerphone, press the Speaker button or the
EndCall soft key

NEXT TELECOM QUICKSTART GUIDE | POLYCOM VVX 500/600 7
Basic Phone Features
Place call on hold
To place a call on hold, press the Hold soft key. The hold icon will display on
the line key label. Press Hold again or the Resume soft key to retrieve the
call
Mute a call
Press the Mute button.
To disengage mute, press it again.
Note:The Mute symbol will show on the display screen when it is engaged.
Redial a number
To view the most recently dialed numbers press the Call History button
then press Dial soft key to initiate the call.
Note: You can scroll up and down through the list of recently dialed
numbers, then press Dial to initiate the call.
View missed calls
If your phone display says New Missed Call press the soft key to see
the list of missed calls marked with next to the contact.

NEXT TELECOM QUICKSTART GUIDE | POLYCOM VVX 500/600 8
Basic Phone Features
Transferring a call
You can transfer calls in two ways:
Blind Transfer - Transfer a call to another party without waiting for the
other party to answer
Consultative Transfer - Transfer a call to another party after speaking to
the other person
To perform a blind transfer:
During a call, press the Transfer soft key. This puts the call on hold
Press the Blind soft key located on top of the screen
Dial the number you want to transfer the call
To perform an consultative transfer:
During a call, press the Transfer soft key. This puts the call on hold
Dial the number to which you want to transfer the call.
When the party answers press Transfer to send the original call.
If the transfer fails or you need to get the caller back, press the Resume
soft key to return to the original call

NEXT TELECOM QUICKSTART GUIDE | POLYCOM VVX 500/600 9
Using the Contact Directory
Dial from a directory menu
Press Home button to open the main menu
Press Directories
Press on the contact you wish to dial
Then press on the contact number you wish to dial
Adding a Favourite Contact
Press Home button to open the main menu
Press Directories
Press the +soft key and enter the details of your contact.
Swipe your nger up the screen to scroll to Favourite Index
Add the number you want your contact to appear under, on your Home
view.
Adding a contact from Call History
In your Call History navigate to relevant contact and press
Press Save and enter details as per steps in Adding a Favourite Contact.
Update contact information
Navigate to your Contact Directory and press the contact.
Press to update the contact’s information, then press Save

NEXT TELECOM QUICKSTART GUIDE | POLYCOM VVX 500/600 10
Voicemail
Setting up Voicemail
Access the voice portal by pressing on the top right corner of your
home screen
Enter the default password: 0000# or 1234#
Change the password to your personal four digit password and then
conrm
Record your name
Customise Greetings
Access the voice portal by pressing
Enter your four digit password
Access your mailbox by pressing 1
Then press 2to change your Busy greeting
Or press 3to change your No Answer greeting
Remote Access to your Voicemail:
Dial your direct number (pre-x plus extension number)
When you hear your mailbox greeting being played press *
Enter your four digit password
Press 1to access your Voicemail Box
Then press 1to listen to your messages
Press #to save the message, 7to delete or 2to repeat.