Polycom VVX 250 User manual

248.327.4390 Main
800.676.3995 Support
Rev. 3/28/19 1
VVX 250 IP Phone Instructions
1. Four soft keys (under the display):
a. Idle Screen = New Call / Directory / VMail / History
i. New Call = Press to make an outbound call
ii. Directory = Press to access the contact directory
iii. VMail = Press to access the voicemail
iv. History = Press to access inbound/outbound/missed calls
b. Active Call Screen = Hold / End Call / Transfer / More
i. Hold = Press to place a call on hold
ii. End Call = Press to disconnect your call
iii. Transfer = Press to transfer the caller to another Extension or phone
number
iv. More = Press for more options (Conf = Press to place a 3-party Conference Call)
2. Left Buttons (located to the left of the keypad):
a. Transfer = Press to transfer the caller to another extension or phone number
b. Hold = Press to place the caller on hold
c. Volume (+/-) = Press to increase/decrease the volume of the ringer or while on a call,
the call volume
3. Right buttons (located to the right of the keypad):
a. Headset = Press to operate the phone with a headset
b. Speaker = Press to put the caller on speaker
c. Mute = Press to mute your voice from the caller
4. How to Make an Attended Transfer:
a. An Attended Transfer is used when you would like to speak with whom you’re transferring the
call.
b. While on a call, press the TRANSFER soft key
c. Enter the extension number (or 10-digit external number)
d. Wait for the transferring party to answer the phone (either the transferring party will answer or
their voicemail will answer the phone)
e. Press the TRANSFER soft key again
f. To terminate an attended transfer and return to the caller at any time, press the CANCEL soft
key
5. How to Make a Blind Transfer:
a. A Blind Transfer is used when you don’t need to speak with whom you’re transferring a call.
b. While on a call, press the TRANSFER soft key

248.327.4390 Main
800.676.3995 Support
Rev. 3/28/19 2
c. Your soft keys will change. Press the BLIND soft key (the far-right key)
d. Enter the extension number
e. Once the extension number is entered, the caller will be transferred right away and your phone
will hang up.
6. Placing a Call on Hold: Press the HOLD softkey (or the 2nd button down, to the left of the keypad)
7. Taking a Call off Hold:
a. Press the RESUME soft key; or
b. Press the Line key next to the corresponding line that is on hold
8. Conference Calls:
a. 3-way conference calling is included
b. Dial the first number (either internal or 10-digit external number) and wait for the party to
answer
c. Press the MORE soft key, then press the CONF soft key (this will put the first caller on hold)
d. Dial the second number (either internal or 10-digit external number) and wait for the party to
answer
e. Press the CONF soft key again and all 3 parties will be on the line
9. Voicemail:
a. To Set-up your voicemail message for the first time:
i. Press the VMail soft key. Your default Access Code is 4321.
ii. You will hear “This is the Main Menu of your mailbox”
1. To hear your messages, press 1
a. To delete your message, press 7
b. To save your message, press 9
2. To change your Access Code, press 2.
a. Enter your new access code.
b. Press 1 to use the access code.
c. Press * to return to the Main Menu and not save the new access code
3. To record your name, press 3
a. Record your name after the tone, then press #
b. To listen to the recording, press 1
c. To use the recording, press 2
d. To record again, press 3
e. To delete your recording and return to the previous menu, press 4
4. To record a personal welcome message, press 4
a. Record your greeting after the tone, then press #
b. To listen to the recording, press 1
c. To use the recording, press 2
d. To record again, press 3
e. To delete your recording and return to the previous menu, press 4
5. To record a message, press 5
6. To select your mailbox greeting, press 9

248.327.4390 Main
800.676.3995 Support
Rev. 3/28/19 3
b. To retrieve another extension’s voicemails:
i. Press 8+extension number, then press Dial (or pick up the handset).
ii. When you hear the voicemail greeting, press *
iii. Enter your access code
c. Sending a Call Directly to Voicemail:
i. While on a call, press the TRANSFER soft key
ii. Your soft keys will change. Press the BLIND soft key (located at the far right)
iii. Press 8 + extension number
iv. Once the extension number is entered, the caller will be transferred right away and your
phone will hang up
10. Navigation Keys:
a. Press the right navigation arrow to show Placed Calls
b. Press the left navigation arrow to show Received Calls
c. Press the up navigation arrow to show Speed Dial / Favorites
d. Press the down navigation arrow to show Missed Calls
11. Entering Contacts:
a. Press the Directory softkey
b. Select Contact Directory and press Add
i. Enter the first name
ii. Press the down arrow and enter the last name
iii. Press the down arrow and enter the contact (10 digit phone number)
iv. Press the down arrow to "favorites" index and enter the speed dial number (1-59)
c. Press Save
12. Feature Codes: The following feature codes are extension specific:
a. *67 = Disable Outbound Caller ID
b. *68 = Enable Outbound Caller ID
c. *78 = Enable Do Not Disturb
d. *79 = Disable Do Not Disturb
e. *97 = Voicemail