Polycom VVX 400 Series User manual

Enterprise Centrex –Polycom VVX400 phoneset quick reference
Updated: Jan 2017
Features
Instructions
Dialing out
Lift the handset + (Phone no.) + [ # ]
Note: Need to dial [ 9 ] before the phone no.
Intercom dialing
Lift the handset + (Extension no.) + [ # ]
Intercom dialing (using
"busy lamp")
[ Busy lamp for that ext.]
Last number redial
[ Redial]
Speed dialing
To dial: Lift the handset + [ * ] + [ * ] + ([0][0] –[9][9]) + [ # ]
* Customer needs to define speed dial in user portal first
Volume adjustment
Ringtone: to decrease or increase
Voice: Lift the handset + to decrease or to increase
Holding call
To hold: (Call connected) +
To retrieve: (Call held) +
All call forwarding
To set: [*] [0] [5] + (Phone/Extension no.) + [Dial]
To cancel: [#] [0] [5] + [Dial]
Busy call
forwarding
To set: [*] [2] [5] + (Phone/Extension no.) + [Dial]
To cancel: [#] [2] [5] + [Dial]
No answer call
forwarding
To set: [*] [3] [5] + (Phone/Extension no.) + [Dial]
To cancel: [#] [3] [5] + [Dial]
Call transfer - Blind
transfer
(Call connected) + + (Extension no.) +
Call transfer -
Consultation transfer
(Call connected) + + (Extension no.) + [ # ] + Answer and Talk
+ Hang up
Conferencing call
(Call connected) + [Confrnc] + (Phone no.) + [ # ] + answer + [Confrnc]
Call park and retrieve
Call park:
(Call connected ) + [another line key] + [ * ] [ 8 ] [ 4 ] + [ # ] + [ # ] + Hang up
Call retrieve:
Lift the handset + [ # ] [ 8 ] [ 4 ] + [ # ] + (Self extension no.) + [ # ]
Boss Sec Transfer
Sec Transfer to Boss
Press [Boss Key] to pickup Boss Call + (Talk) + Hold (Boss Key Blink) + Press [Boss Key]
to transfer the call + Hang up

Listen to voicemail
[Voicemail] + (Lift handset) or (Lift handset) + [*] [9] [0]
Listen to voicemail
(outside office)
From other phone: (Dial 2562 0111) + (Your phone no.) + [#] + (Your voicemail
password) + [#]
Group pick-up
Lift the handset + [ * ] [ 1 ] [ 1 ] + [ # ]
Call pick-up
By feature access code, applicable to ALL extensions: Llift the handset + [ * ] [ 2 ] [ 1 ] +
(Ringing extension no.) + [ # ]
By "busy" lamp field, applicable to preset extensions: Lift the handset + [ Busy lamp for
that ext. ]
Paging
[ * ] [ 7 ] [ 7 ] + (Paging group no.) + [ Dial ] + Announce
Boss and secretary
Sec makes outgoing call using Boss line: Lift the handset + [ Boss line key ] + (Phone/
extension no.) + [ # ]
Sec picks up incoming call on Boss line: Lift the handset + [ Boss line key ]
Directory
[Directory]+ Choose [ BroadSoft Directory] + Select + AdvFind + Submit
Call List
[Call List]+ Choose [Type] + Choose [All Calls] / [Missed Calls] / [Received Calls]/ [Placed
Calls]
IDD & chargeable call
password
To lock: [ * ] [ 0 ] [ 4 ] + [ # ] + (System will prompt to enter password) + (Password) +
[ # ]
To unlock: [ # ] [ 0 ] [ 4 ] + [ # ] + (System will prompt to enter password) + (Password) +
[ # ]
Menu
To view information menu:
* Management/Secretary/Receptionist plan phone set model: Polycom VVX400
Service hotline number: 1833 133
Enterprise Centrexhelp link: http://www.pccwone.com/eng/ec_help.html
Voice mail box ad email reminder: customer is recommended to clean up voice mail box and email
regularly.