Polycom VVX-250 Series User manual

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Polycom!VVX-250!Series!Quick!Reference
Answer an Incoming Call
Simply lift the handset to answer incoming calls or press
the speakerphone button. After answering you can:
• Put the call on local hold
• Transfer the call
• Put the call on or off speakerphone
Place an Outbound Call
Outbound calls require an exit code of ___ to access an
outside line. Outbound calls must include the exit code
+ the 10-digit phone number in this format: X-503-764-
4300.
Note: Calls can also be placed as X-1-503-764-4300,
however the US country code is not required.
- Dial the number, then press the Dial softkey or
speakerphone button. – or –
- Lift the handset or press the speakerphone button and
then dial the number.
Transfer a Call
1. During a call, press the Transfer key. This will place
the call on hold.
2. Dial the extension you want to transfer the call to.
3. When the party to whom you are transferring
answers, consult with them about the call. Press
Transfer again to complete the transfer.
Transfer a Call to Voicemail
Transfer directly to someone's voicemail by transferring
to **<extension#>.
Checking Voicemail
1. To check your mailbox from your phone, press the
Messages line key or dial *38. If you wish to check your
messages from another NocTel phone, dial *98 on the
keypad.
2. Follow the menu prompts to access your voicemail.
Call Hold
Call hold is used when you want to place a call on hold
and go back to the call from the same phone.
To hold a call: press either the Hold button or soft key
during an active call. The call appearance light will blink
red. To retrieve the call, press the call the Hold button
again, or Resume, or the blinking line button.
Note: The hold feature applies only to the local phone.
Held calls can only be picked up from the extension they
were placed on hold from. If you wish to pick them up
from another extension, use the “Transfer a Call” feature.
Redial
To redial press the right arrow pad key twice. This only
applies to last dialed numbers.
Missed, Placed, and Received Calls
Past calls can be view and redialed from the following:
- Press the down arrow pad key to view missed calls.
- Press the right arrow pad key to view placed calls.
- Press the left arrow pad key to view received calls
Handset Volume and Ringing Volume
To adjust the handset volume, press the – or + buttons
to the left of the number pad while the handset is off
hook (lifted).
To adjust the ringing volume, press the – or + buttons
while the handset is on hook (in the cradle).
Note: If the phone has been reset, the volume settings
will also be reset and you will need to adjust them again.
Dialing 911 [9-1-1]
If you need to dial emergency services from your phone,
you do not need to dial an exit code to access an outside
line before dialing 9-1-1.

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Polycom!VVX-250!Series!Quick!Reference
Initiating a Local Conference Call
1. Establish your first call.
2. Press the Conference soft key; the party you have
been speaking to will be put on hold and you will hear
the dial tone.
3. Dial an additional contact and wait for them to answer
so you can notify them that you are bringing them into a
conference call.
4. Press the Conference soft key again; all parties are
now on the call.
Note: If the party doesn’t answer or doesn’t want to
participate in the conference call, press “End Call” and you
will be returned to the original caller.
Do Not Disturb
1. Press the Home key.
2. Use the arrow keys to scroll through and select DND.
The Do Not Disturb icon will appear on the screen to
confirm that Do Not Disturb is enabled.
3. To turn off, follow the same steps as above. The Do
Not Disturb icon will disappear when it is disabled.
Forwarding Calls on an Extension
1. With the handset on the hook dial *72 followed by the
10-digit number. (*72XXX.XXX.XXXX)
2. Press the dial soft key. The phone will produce two
ascending tones and end the call. Forwarding is setup.
After the initial setup, use *73 to deactivate forwarding.
Note: You can use *72 alone to enable forwarding again
to the same number that you previously entered.
For Technical Support
Technical support for your service is included and we’re
happy to assist with any questions you may have. Our
hours are Monday – Friday, 5am – 6pm PST and we can
be reached by one of the following methods:
1. E-mail us anytime at [e-mail].
2. Dial 611 from your NocTel Phone.
3. Call from any phone by dialing a local support line:
Portland, OR: +1 503.764.4300
Toll-Free: +1 888.400.4521