Pride Mobility QUEST User manual

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QUEST User Manual
Manufactured by Heartway, distributed by Pride Mobility
WARNING: Please read the user manual before operating this scooter
Manufactured By:
Heartway Medical Products Co., Ltd.
No.6, Road 25, Taichung Industrial Park,
Taichung, Taiwan 408
TEL:[phone]
FAX:[phone]
Distributed By:
Pride Mobility Australia Pty. Ltd
20-24 Apollo Drive,
Hallam,Victoria, 3803
TEL: [phone]
FAX: [phone]

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SAFETY SYMBOLS
PRODUCT SAFETY SYMBOLS
The symbols below are used on the Travel Scooter to identify warnings, mandatory actions, and
prohibited actions. It is very important for you to read and understand them completely.
Read and follow the information in the owner’s manual.
Scooter information label.
Fully charge batteries before operating.
Remove key from an unattended Travel Scooter.
Does not meet ISO 7176-19 standards for occupied transport in a
motor vehicle. When travelling in a motor vehicle, do not sit in your
Travel Scooter.
Manufactured in.

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SAFETY INSTRUCTION
Do not allow unsupervised children to play near
this equipment while the batteries are charging.
Never operate the scooter while you are under
the influence of alcohol.
Never use electronic radio transmitters such as
walkie-talkies, or cellular phones.
Make sure that there are no obstacles behind
you while reversing your scooter.
Do not make a sharp turn or a sudden stop while
riding your scooter.
Do not ride your scooter in traffic.

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Do not attempt to climb curbs greater than
limitation show on Technical Specification
Do not leave your hands and legs off the
scooter when driving.
Do not ride your scooter during snow in order to
avoid accident on slippery road.
Warning – Don’t operate your scooter for the first time without completely reading and
understanding this user manual.
1. Don’t operate scooter on public streets and roadways. Be aware that it may be difficult for
traffic to see you when you are seated on the scooter. Obey all local pedestrian traffic rules.
Wait until your path is clear of traffic, and then proceed with extreme cautions.
2. To prevent injury to yourself or others, always ensure that the power is switched off when
getting on or off of the scooter.
3. Always check that the drive wheels are engaged (drive mode) before driving. Do not switch off
the power when the scooter is still moving forward. This will bring the chair to an extremely
abrupt stop.
4. Do not use this product or any available optional equipment without first completely reading
and understanding these instructions. If you are unable to understand the warnings, cautions or
instructions, contact a healthcare professional, the dealers or technical supports before
attempting to use this equipment, otherwise, injury or damage may occur.

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5. There are certain situations, including some medical conditions, where the scooter user will
need to practice operating the scooter in the presence of a trained attendant. A trained
attendant can be defined as a family member or care professional especially trained in assisting
a scooter user in various daily living activities. Consult with your physician if you are taking any
medication that may affect your ability to operate your scooter safely.
6. Do not attempt to lift or move a power scooter by any of its removable parts including the
armrests, seats or shrouds. Personal injury and damage to the power chair may result.
7. Never try to use your scooter beyond its limitations as described in this manual.
8. This scooter is not crash tested and is therefore unsuitable for occupied transportation.
9. Keep your hands away from the wheels (tires) while driving scooters. Be aware that loose fitting
clothing can become caught in the drive tires.
10. Consult your physician if you are taking prescribed medication or if you have any certain physical
limitations. Some medications and limitations may impair your ability to operate scooters in a
safe manner.
11. Be aware when the drive mode is unlocked or locked.
12. Don’t remove anti-tipper if there is any-tipper equipped with the scooter.
13. Contact with tools can cause electrical shock and do not connect an extension cord to the
AC/DC converter or the battery charger.
14. When climbing an incline, don’t drive at an angle up the face of the incline. Drive your scooter
straight up the incline. This greatly reduces the possibility of a tip or a fall.
15. Don’t climb a slope steeper than the scooter’s limitation.
16. Don’t attempt to have your scooter proceed backward down any step, curb or other obstacle.
This may cause the scooter to fall or tip.
17. Always reduce your speed and maintain a stable center of gravity when cornering sharply. Don’t
corner sharply when driving scooters at higher speeds.
18. Operating in rain, snow, salt, mist conditions and on icy or slippery surfaces may have an
adverse affect on the electrical system.
19. Surfaces of the power scooter that can come into direct contact with the occupant’s skin and/or
assistant’s skin during normal use and that are within occupant reach shall not exceed 41 °C.
The motor surface can reach temperatures greater than 41°C after driving. Do not touch these
parts when disassembling the scooter or wait until the motor is cooled down.
20. The programming of the controller shall only be carried out by personnel, which is authorized by
his manufacturer. A wrong programming can result in safety hazards for the occupant!
21. If the power scooter is switched off while driving on the horizontal at maximum speed at 7 km/h,
it will come to a stop with the maximum stopping distance of 1.2 m. Please consider this
distance when driving.
22. Drive-wheel needs to be switched to engaged-mode while transporting the power scooter with
a car or airplane.
24. Surface temperatures can increase when exposed to external sources of heat.
Modifications
Heartway Medical Product has designed and engineered power scooters to provide maximum utility. However,

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under no circumstances should you modify, add, remove, or disable any part or function of your power scooter.
Personal injury and damage to the power chair may result.
Do not modify your power scooter in any way not authorized by Heartway. Do not use accessories if
they have not been tested or approved for Heartway products.
Inspections prior to using your power scooter:
1. If equipped with pneumatic tires, please check for proper tire inflations.
2. Please check all electrical connections and make sure they are tight and not corroded.
3. Please check all harness connections and make sure they are secured properly.
4. Please check the brakes.
Weight limitation.
1. Please refer to the specifications table for weight capacity information. Power scooter is rated for a
maximum weight capacity of 250 lbs.
2. Stay within the specified weight capacity for your scooter. Exceeding the weight capacity voids your
warranty. Heartway will not be held responsible for injuries or property damage resulting from failure to
observe weight limitations.
3. Don’t carry passengers on scooters. Carrying passengers on scooter may affect the center of gravity,
resulting in a tip or a fall.
Tire inflation
1. If your scooter is equipped with pneumatic tires, it is necessary to check the air pressure at least one time a
week.
2. Proper inflation pressures will prolong the life your tires and ensure the smooth operation while riding.
3. Do not under-inflate or over-inflate your tires. It is critically important that 30-25 psi (2-2.4bar) tire
pressure be maintained in pneumatic tires at all times.
4. Inflating your tires from an unregulated air source could over-inflate them, resulting in a burst tire.
Temperature
1. Some of the parts of the power scooter are susceptible to change in temperature. The controller can only
operate in temperature that ranges between -25°C ~ 50°C.
2. Below -15°C, the batteries may freeze, and your power scooter may not be able to operate. In extreme
high temperatures, it may operate at slower speeds due to a safety feature of the controller that prevents
damage to the motors and other electrical components.
ELECTROMAGNETIC INTERFERENCE (EMI)
The rapid development of electronics, especially in the area of communications, has saturated our environment with
electromagnetic (EM) radio waves that are emitted by television, radio and communication signals. These EM wave are

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invisible and their strength increases as one approach the source. All electrical conductors act as antennas to the EM
signals and, to varying degrees, all power wheelchairs and scooters are susceptible to electromagnetic interference (EMI).
The interference could result in abnormal, unintentional movement and/or erratic control of the vehicle. The United
States Food and Drug Administration (FDA) suggests that the following statement be incorporated to the user’s manual
for all power scooter like the Quest. Power scooters may be susceptible to electromagnetic interference (EMI), which is
interfering electromagnetic energy emitted from sources such as radio stations, TV stations, amateur radio (HAN)
transmitter, two-way radios, cellular phones and alarm systems of shops. The interference (from radio wave sources) can
cause the power scooter to release its brakes, move by itself or move in unintended directions. It can also permanently
damage the powered scooter’s control system. The intensity of the EM energy can be measured in volts per meter
(V/m).Each powered scooter can resist EMI up to a certain intensity. This is called “immunity level”. The higher the
immunity level the greater the protection. At this time, current technology is capable of providing at least 20 V/m of
immunity level, which would provide useful protection against common sources of radiated EMI.
Following the warnings listed below should reduce the chance of unintended brake release or powered scooter
movement that could result in serious injury:
1. Do not turn on hand-held personal communication devices such as citizens band (CB) radios and cellular phones
while the powered scooter is turned on.
2. Be aware of nearby transmitters such as radio or TV stations and try to avoid coming close to them.
3. If unintended movement or brake release occurs, turn the powered scooter off as soon as it is safe.
4. Be aware that adding accessories or components, or modifying the powered scooter, may make it more susceptible
to interference from radio wave sources (Note: It is difficult to evaluate the effect on the overall immunity of the
powered scooter).
5. Report all incidents of unintended movement or brake release to the powered scooter manufacturer, and note
whether there is a radio wave source nearby.
TURN OFF YOUR POWERED SCOOTER AS SOON AS POSSIBLE WHEN EXPERIENCING THE FOLLOWING:
Unintentional scooter movements
Unintended or uncontrollable direction.
Unexpected brake release
The FDA has written to the manufacturers of power scooters asking them to test new products to be sure they provide a
reasonable degree of immunity against EMI. The FDA requires that a powered wheelchair should have an immunity level
at least 20 V/m, which provides a reasonable degree of protection against more common sources of EMI. The higher the
immunity level the greater the protection. Your powered scooter has an immunity level of 20 V/m which should protect
against common sources of EMI. Warning: The scooter itself can disturb the performance of the electromagnetic fields
such as emitted by alarm systems of shops.

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TECHNICAL SPECIFICATIONS
MODEL QUEST
WEIGHT CAPACITY 115 KG (250 lbs)
SEAT: TYPE/SIZE 16" Fish-on
DRIVE WHEEL 200mmx50mm(8"x2")
FRONT CASTER (WHEEL) 180mmx40mm(7"x1.6")
REAR CASTER (ANTI-TIPPER) YES
MAX SPEED 6.4 KM/H
BATTERY SPECIFICATIONS 24V 11.5Ah Li-Polymer / 12V 12AHX 2 pcs
BATTERY RANGE 20km (Lithium) / 15 Km (Lead acid)
CHARGER TYPE 2.5Amp,110/240 Volt, Li-ION Charger
CONTROLLER TYPE S-DRIVE 45Amp
MOTOR TYPE 4-Pole 270W
WEIGHT: W/ BATTERY 25.6kgs(56 lbs)
WEIGHT: W/O BATTERY 22kgs(48.5 lbs)
TURNING RADIUS 820mm
SUSPENSION INDEGO SUSPENSION
LENGTH 930mm
WIDTH 485mm
HEIGHT 945mm
Folded Size 750mm*485mm*450mm
SEAT WIDTH 410mm
SEAT HEIGHT 320mm
SEAT DEPTH 330mm
BACK HEIGHT 360mm
WHEEL BASE 695mm
GROUND CLEARANCE 60mm
FOOTRESTS 420mm
The scooter travelling range depends on the road
conditions, battery quality and tire pressure
Max Safe Slope: 6 Degree

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ADJUSTMENT
It is very easy to assemble your Quest scooter. Please follow the procedure below.
Quest power scooter has aluminum alloy body and can be easily folded to fit in the car for transportation.
Simple Steps to open and close your scooter
How to open your scooters
1) Pull the red lever on the left side of the scooter by the seat to release the lock
2) Unfold the scooter by pushing the tiller forward
3) Lock the scooter onto the open position by pulling the seat up and pushing the tiller forward until
a click sound is heard.

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How to close your scooters
1) Pull the red lever on the floorboard of the scooter to release the lock.
2) Fold the seat backrest down and then fold the tiller downward
3) Lock the scooter onto the closed position by pushing the tiller down until a lock is heard.

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OPERATION OF CONTROL PANEL
The power scooter is simple to operate. However, we recommend that you read carefully the following
instructions to become familiarized with your new vehicle.
A Word of Caution:
Before you turn the power on, always be aware of the environment that surrounds you to select your desired
speed. For indoor environments we recommend that you select the slowest speed setting. For outdoor
operation of this vehicle we recommend that you select a speed that is comfortable for you to control it safely.
The following steps are required to operate your vehicle safely with the controller.
Button functions
1. Battery Indicator: When your scooter is switched on, the needle on the meter will move across the scale
from the left 'red' sector towards the 'green' sector, indicating the state of charge in your batteries. As the
power is used up in your batteries, the needle will slowly towards the 'red' sector indicating the state of
Battery Indicator
Power ON/OFF Light
High/Low Speed Adjustment
Horn Button
Key

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charge at that precise time. When the needle is fully over to the right, the batteries are fully charged.
When the needle falls towards the red sector, your batteries are losing power, but you will still have power
to spare. When the needle falls into the red sector, your batteries are low in power and need to be
recharged. It is wise to recharge your batteries when the needle enters the red zone. However, charging
should be take place after each use, for a minimum of 6hrs or overnight is recommended. (see Batteries
and Battery Charging section of this manual).
2. High/Low Speed Adjustment: This allows you to pre-select your desired speed. The adjuster is
proportional to speed and can be set anywhere between minimum and maximum. Turn the adjuster knob
counter-clockwise to minimum for a very gentle operation, and clockwise towards maximum to increase
your speed.
3. Power ON/OFF Light: The light will turn on if you insert the key. The light will turn off if you take out the
key.
4. Horn button: Press this button to sound the horn.( Easy operation for left hand or right hand)
Driving:
A) Controller ON/OFF Switch
Insert the key to power on the scooter (Remove the key to power off). Swing the finger lever control
forward or backward to control the driving direction of the scooter (The finger lever control is located at
both sides of the controller and the returning of the finger lever control to its neutral position,(center), will
reduce the speed and stop the vehicle by automatically applying the electro-magnetic brakes.
Finger Lever Control
Force Applied on Lever is 4N
The deeper you press on the finger lever (forward /
backward), the faster the vehicle will go

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B) Speed Control
Turn the adjuster knob clockwise towards maximum to increase your speed, and counter-clockwise toward
minimum to slow down your speed.
C) Finger Lever Control
The finger lever control can also control the speed of your vehicle. The deeper you press on the finger lever
(forward / backward), the faster the vehicle will go.
Notes:
After inserting the key into controller ON/OFF port, the light of power ON/OFF will turn on for a few
seconds during self-checking process.
When the vehicle is in operation, the surface of the charger will become slightly warm.
In case of emergency, let go of the finger lever control and the vehicle will come to a stop.
Control Panel Display
1. The control panel display is a multifunction visual display. It can provide a lot of information of the vehicle.
When the needle falls into the red sector, your batteries are low on power and need to be recharged. It is
wise to recharge your batteries when the needle enters the red zone. The remaining battery needle only
goes lower when using the battery, regardless the battery voltage. The remaining battery meter needle
goes higher only when recharging battery in progress.
2. System will power off when the battery voltage is lower than 21.0V.
3. System will be automatically power-off when the vehicle is not in use over 30 minutes. You need to
remove the key and insert the key to restart the scooter.
Free-Wheeling:
1. The motors are designed to engage the electromagnetic brakes when the vehicle is not in use or when the
power is OFF. They also have a manual feature that allows them to “free-wheel” so the scooter can be
moved without turning it on. Free-wheeling is accomplished by adjusting the free-wheeling levers to the
free-wheeling position.

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Warning
Never free-wheel Quest on a slope.
Never free-wheel the motors while operating your vehicle.
Always remember to engage the motors before turning the power ON.
Do not attempt to disengage the drive motors while seated on your Quest. Personal injury may
result. Ask your attendant for assistance.
Do not disengage the drive motors while on an incline. This power mobility could roll
uncontrollably on its own, causing personal injury.
Electromagnetic Brakes:
Your power scooter comes with Electromagnetic Brakes., i.e. an automatic magnetic disc safety brake which is
also known as Fail-Safe brake. The electro-magnetic Brakes are automatic and work when the power scooter is
ON but in a steady state (i.e. Wigwag is released to the neutral position), even when the scooter is on a slope.
The Electromagnetic Brakes will also be set whenever the power scooter is OFF, but the motor levers are in the
engaged (vertical) position.
Parking brake:
There is an automatic parking brake function included in the electromagnetic brake. The scooter will stop
when the motor is engaged and the power switch is off or when the power switch is on and the wigwag is in
the neutral position. If the scooter is in the free wheel mode (motor is disengaged), you can use the manual
parking brake function by moving the engaging/disengaging lever back into the engaged position by an
attendant.
Thermal Protection:
Your power scooter controller is equipped with a safety system called thermal rollback. A built-in circuit
monitors the temperature of the controller and motor. In case of excessive heat of the controller and motor,
the controller will cut-off the power to allow the electrical components to cool down. Although your power
scooter will resume its normal speed when the temperature returns to a safe level, we recommend to wait for
5 minutes before restarting to allow the components to cool down.
Free- Wheeling Lever/ Maximum required hand-arm force on the
lever is 19 N for engaging and 35 N for disengaging

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BATTERY & CHARGING INSTRUCTION
Lead-Acid Battery
We recommend that you use deep-cycle batteries that are sealed and maintenance free for your
power scooter. Both sealed lead-acid (SLA) and gel cell are deep-cycle batteries and are similar in
performance. Deep-cycle batteries are specifically designed to provide power, drain down, and then
accept a relatively quick recharge. Lead-acid batteries should be charged as often as possible.
Specification of Lead Acid Battery
Type:
Size:
Voltage:
Amp Hours:
Deep –cycle sealed lead-acid or gel cell
12AH
12V each
12 amp hours
Depending on the use, terrain and driving conditions, the batteries will provide a range of 15 km of
travel. However, even if the power scooter is not in use, we recommend that the batteries are
charged periodically. Note: Do not use any automotive batteries. They are not designed to handle a
long, deep discharge and also are unsafe for use in power scooter. The useful life of a battery is quite
often a reflection of the care it receives.
IMPORTANT NOTICE: Do not dispose of batteries in fire. Batteries should be recycled or disposed of
as per state and local guidelines.

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Lithium Battery (11.5A)
Nominal Voltage
24V
Nominal Capacity
11500 mAh
Charging Current
2,000 mA
Charging Time
5-6 Hours
Ambient
Charge 0 C to +45 C (+32 F to 113 F)
Discharge -20 C to + 65 C (-4F to 140 F)
Temperature Storage
< 30 C (86 F)
Weight
Max 2 Kg
IMPORTANT NOTICE
In order to maximize the lifespan of lithium batteries, they need to be given a full charge before use and
make sure they are fully charged and disconnected from the scooter prior to storage.
BATTERY CHARGER
The battery charger takes the standard wall outlet voltage (alternating current) and converts it into DC voltage
(direct current).The batteries use direct current to run your power scooter. When the batteries are fully
charged, the amperage from the charger is almost at zero. This is how the charger maintains a charge but does
not overcharge the battery.
Note 1: The batteries cannot be charged if they were discharged to nearly zero voltage.
Note 2: The powered scooter meet the requirement of ISO 7176-14:2008 and ISO 7176-21:2003.
Note 3: Only use the battery charger type 4C24050A which was provided by the scooter supplier. The use of
any different type of charger can be hazardous and need the approval of the manufacturer.
CHARGING INSTRUCTIONS
To recharge the batteries, follow the steps below:
Place your power scooter close to a standard electrical wall outlet.
Remove your key to turn the power OFF
Slide the charger port door open.
Plug the XLR connector of the charger to the charger port.
Plug the other end of power cord into a standard wall outlet.
When charging is completed, battery capacity indicator is shown.
Disconnect the charger power cord from the wall outlet when the batteries are fully charged.
Recharge battery only when the key is in off position. When indicator is in low status, this confirms the battery
needs recharging.
Note:
Always charge your batteries in well ventilated areas.
The charger is intended for indoor use only. Protect from moisture.
For maximum performance, it is recommended that you replace both batteries at the same time if the
batteries are weak.
If the vehicle will not be used for a long period of time, arrange to have the batteries recharged at least
once every month to avoid deterioration of the batteries.

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According to the battery type and condition of the batteries, they usually can be fully charged in 4-10 hours.
This will be indicated when the status light in the battery charger side panel turns green. Charging the battery
longer than necessary will not harm the battery. We recommend that you charge the batteries for 8 to 10
hours after daily use.
BATTERY INDICATOR
A battery indicator is to provide information about the travelling range remaining.
Indicator
Travelling Range Remaining
Full 15 km Traveling Range Remaining
Green Area
7~15 km Travelling Range Remaining
Yellow Area 4~7 km Travelling Range Remaining
Red Area
1~4 km Travelling Range Remaining
End 0 Kilometer

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MAINTENANCE & REPAIR
Your power scooter is designed for minimal maintenance. However, like any motorized vehicle it requires
routine maintenance. To keep your Quest for years of trouble-free operation, we recommend you follow the
following maintenance checks as scheduled.
DAILY CHECKS
1. Visual check on the conditions of tires.
2. Inspect the battery condition meter on the controller to determine if batteries need to be charged.
MONTHLY CHECKS
1. Visually inspect the controller harnesses. Make sure that they are not frayed, cut or have any exposed wires.
SEMI-ANNUAL CHECKS
1. Check the motor brushes. We recommended that your authorized dealer inspect the brushes every six
months or sooner if your power scooter is not operating smoothly. If inspection determines excessive wear
on the brushes, they must be replaced or motor damage will result.
CHECKS:
Make sure to keep the controller clean while protecting it from rain or water. Never hose off

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your power scooter or place it in direct contact with water.
Keep wheels free from lint, hair, sand and carpet fibers.
Visually inspect the tire tread. If less than 1mm (1/32”), please have your tires replaced by your
local dealer.
All upholstery can be washed with warm water and mild soap. Occasionally check the seat and
back for sagging, cuts and tears. Replace if necessary. Do not store your scooter in damp or
humid conditions as this will lead to mildew and rapid deterioration of the upholstery parts.
All moving mechanism will benefit from simple lubrication and inspection. Lubricate using
petroleum jelly or light oil. Do not use too much oil, otherwise small drips could stain and
damage carpets and furnishings etc. Always perform a general inspection of the tightness of all
nuts and bolts.

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TROUBLESHOOTING & FAULT REPAIR
P&G S-Drive 45 Amp controller: Your scooter is fitted with S-Drive controller, which continuously monitors the
operating conditions of your scooter. If it detects a problem it will indicate with error message by flashing light
on the power ON/ OFF light. You must count the number of the flash, and see the list to check what kind of
error has happened according to the number)
Flash
Description
1 The battery needs charging or there is a bad connection to the battery. Check the connections to the
battery. If the connections are good, try changing the battery
2
There is a bad connection to the motor. Check all the connections between the motor and the controller
3 The motor has a short circuit to a battery connection. Contact your service agent.
4. The freewheel switch is activated or the manual brake disengagement mechanism is operated. Check
the position of the switch of lever.
5 Not used
6 The S-Drive is being inhibited from driving. Inhibit 2 is active. This may be because the battery charger is
connected or the seat is no in the driving position.
7 A throttle fault is indicated. Make sure that the throttle is in the rest position before switching on the
scooter.
8.
A controller fault is indicated. Make sure that all connections are secured.
9. The parking brakes have a bad connection. Check the parking brake and motor connections. Make sure
the controller connections are secured.
10. An excessive voltage has been applied to the controller. This is usually caused by a poor battery
connection. Check the battery connections.
Note:
If you experience any technical problems, it is recommended that you check with your local dealer before
attempting to troubleshoot on your own.
The following symptoms could indicate a serious problem with your power scooter. Contact your local dealer if
any of the following arises:
1. Motor noise
2. Frayed harnesses
3. Cracked or broken connectors
4. Uneven wear on any of tires
5. Jerky motion
6. Pulling to one side
7. Bent or broken wheel assemblies
8. Does not power up
9. Powers up, but does not move