Ricoh 403080 - Aficio SP 4100N-KP B/W Laser... User manual

Quick Setup Guide

ThankyouforchoosingaRicohHotSpotPrinterprovidingyouwithauniquecombinationof
hardwareandembeddedsoftware.HotSpotPrintersharnesstheInternettodeliverasecure,
integratedsolutionforprintingfromanycomputer(onanyplatform[PC,MacorLinux]),mobile
phoneorwirelesshandhelddevices.Withnoneedfordriverdownloadsorsoftwareinstallation.
Wehavemadeitsimpleandaordableforyoutoprovideprintingservicesforanyoneyouchoose
to make aware of your PrintSpot.
ThisQuickSetupGuideisintendedtoensureyouwillhaveyourRicohHotSpotPrinterupand
running in 3 easy steps.
Step 1: Unpack and connect your Ricoh HotSpot Printer
Step 2: Test your Ricoh HotSpot Printer
Step 3: Register your Ricoh HotSpot Printer
Step 4 (optional): Personalise your PrintSpot Portal
Important Technical Requirements
HotSpotPrinterdoesnothavetheabilitytonavigateanytypeofinternetauthentication
requirements,nomatterhowsimpletheymaybe.Clear,unfetteredaccesstotheinternetisrequired
usingHTTPandHTTPSonports80and443forbothinboundandoutboundcommunication.
PleasecommunicatetheserequirementstoyourITDepartmentorInternetServiceProvider(ISP)so
that they can arrange the appropriate connections for your Ricoh HotSpot Printer.
IfyourequirefurtherassistanceduringtheinitialsetupofyourRicohHotSpotprinteroranyother
ofitsnormaloperationspleasecontactyourlocalRicohsupplier,whosetelephonenumberwill
normally be displayed on the printer unit.
HotSpot Printer Quick Setup Guide

HotSpot Printer Quick Setup Guide
Step 1: Unpack and connect your Ricoh HotSpot Printer
1a) PleasereviewthePrinterQuickSetupGuideforbasicinstructionsforunpackingandsettingup
your printer.
1b) InserttheKeypadUSBplugintotheappropriateconnectorontherearsideoftheprinter.
1c) Position the Keypad
Keypad placement – Colour Model Acio SP C420DN
Keypad placement – Black and White Model Acio SP4210N
Theleftsideofthekeypadshouldbealignedwiththeprinter’sleft
sideedge.Thebottomofthekeypadshouldbepositionedonthe
controlpanelasshownmakingsurethatthebackofthekeypaddoes
notinterferewiththeopeningoftheTopExitTray.UsetheVelcrotape
to permanently x the keypad to the printer unit.
Theleftsideofthekeypadshouldbealignedwiththeprinter’sleft
sideedge.Thebottomofthekeypadshouldbe2cmsabovethe
printersLCDscreen.UsetheVelcrotapetopermanentlyxthe
keypad to the printer unit.
X
X
Keypad Connector

1d) AftertheprinterisconnectedtoyourLocalAreaNetwork(LAN)andpoweredon,printa
congurationpagebypressingMenubutton,scrollingthedownarrowuntilList/TestPrint
appears,selectingbypressingEnter,thenscrolldownuntilCong.Pageappearsandpress
Enter.LookfortheIPv4AddressontheprintedCongurationPage.Itmayappearontherst
or second page depending on your printer model (see circled areas).
1e) LocatetheUnitNumberorPrinterID,whichappearsatthetopofthepage.Thisistheprinter’s
Serial Number, which you will need to have available for the next step, Step 3.
Step 2: Test your Ricoh HotSpot Printer
2a) SubmitprintjobstoPrintSpotusingeithertheURLand/oremailaddressthatisclearly
displayed on the printer unit.
2b) Afterreceivingconrmation(inawebbrowserwindowifsubmittingviainternetoranemail
noticationwhensubmittingviaemail),followtheinstructionsonthekeypadtoretrieveyour
testjobs.NOTE:itmaytakeseveralminutesfortheprintertoreceivethejobsfromPrintSpot
depending on the size of the document submitted.
HotSpot Printer Quick Setup Guide

Step 3: Register your Ricoh HotSpot Printer
TheHotSpotPrinterregistrationserviceisavailableonline24/7.Toregisteranewprinteropenyour
web browser and go to:-
http://printeron.net/register
Please follow the online registration prompts, although please note that:-
During the registration you will be required to enter the Printer Machine ID. This is the
“UnitNumber”(i.e.SerialNumber)locatedatthetopofthecongurationpagethatyounoted
during step 1e.
TheUserLoginandPassworddetailsarelocatedontheSoftwareLicensethatcamepackagedwith
Ricoh HotSpot Printer.
Step 4 (optional): Personalise your PrintSpot Portal
Using your web browser go to http://www.printeron.net/administrators/
ClickontheHospitalitylinkandgotothemanagementpages.Then,loginwithyouradministrator
login and password credentials that are included within your HotSpot printer pack.
Onceyouareloggedinyoucanupdateyourprintersettings,addmoreprinters,downloador
upgradeyourprintreleasesoftware,addorremoveserviceadministratorsandupdateyourcontact
information.
HotSpot Printer Quick Setup Guide

Troubleshooting section
No.
1
2
Issue
Service is not
running, i.e.,
default printer
display
message does
not read: [For
Print
Release,
Press OK]
Cannot print
Action
•Perform the following steps to restart the service:
1. Turn printer power OFF.
2. Disconnect the USB keypad cable (from rear of printer).
3. Turn printer power ON.
4. Waitapprox.90secondsafter[Ready]isdisplayedonprinterLCD.
5. Turn printer power OFF.
6. Reconnect the USB keypad cable.
7. Turn printer power ON.
8. Waitapprox.90secondsafter[Ready]isdisplayedonprinterLCD.The
message [Print Release Press OK] should appear on the LCD.
9. To determine service status, go to No. 2.
•To check service status press the [?] key on the HotSpot keypad.
The printer LCD will display one of the following messages:
-[ PrinterOnx.xLicenseValid].IndicatesthatMobilePrintingService
application is working properly.
-[ PrinterOnx.xInternetDown].Thisindicatesthattheprintercannot
getproperconnectiontotheMobilePrintingServiceServer.Pleasecheck
printernetworksettings(IPv4,DHCP,DNS,etc.).AlsoseeNo.3,below.
-[ PrinterOnx.xNoLicense].Thisindicatesthattheapplicationcannot
getavalidlicensefromtheMobilePrintingServiceServer.Pleasecheck
printer’snetworksettings(IPv4,DHCP,DNS,etc.).Pleasecheckthatthe
printer’s time and date are set correctly. See No. 4.
HotSpot Printer Quick Setup Guide

No.
3
Issue
Service
status reads:
[PrinterOn x.x
InternetDown]
(Note: To check
service status,
press [?] on
HotSpot keypad)
Action
•ConrmthatthereisInternetconnectivityfromanotherdevice(e.g.,
computer,laptop,etc.)byusingthesameEthernetcableandphysicalport
connection.
•Conrmthattherearenoauthenticationrequirementsforaccessingthe
Internet(e.g.,username/password,“clickheretoconnect”messages,etc.
•PingorHTTPtheHotSpotPrinter’sIPv4Address.FortheIPv4Address,print
aCongurationPagefromthedevicecontrolpanel(asfeaturedinsection1d).
•ContactyourITdepartmentorISP(InternetServiceProvider)toconrmthat
the TCP/IP settings used by the HotSpot Printer are valid.
•Has DHCP been disabled? If so, static DNS values must be entered.
About DHCP
TheHotSpotPrinter’sdefaultDHCPsettingis“On”,inorderfortheDHCP
ServertoautomaticallyassignanIPAddress,SubnetMask,GatewayAddress
andDNSAddress.If,forexample,theprinteristurnedoandmovedtoanew
location,withDHCPsetto“On,”asshownbelow,thecorrectnetworksettings
are automatically assigned.
TheproblemariseswhentheprintersettingsarechangedtoDHCP“O”andan
IPAddressismanuallyassigned.IfDHCPis“O,”thentheIPAddress,Subnet
Mask,GatewayAddressandDNSAddressmustbemanuallyset.Ifanyofthese
addressesaresetincorrectlyoromitted,thentheprinterwillnotbeableto
communicatewiththePrinterOnServerandviceversa.Thistypicallyresultsin
an“InternetDown”errormessageontheprinter’sLCDPanel.WiththeInternet
Downerror,usersareabletosubmitjobstothePrinterOnServer,receivetheir
releasecodebut,thejobneverdownloadstothePrinterbecausetheprintercan’t
communicate over the Internet.
Setting Name
Auto-Obtain (DHCP)
IPv4 Address
Subnet Mask
Gateway Address
Value
On
011.022.033.044
000.000.000.000
000.000.000.000
HotSpot Printer Quick Setup Guide

No.
3
Action
To correct the problem, proceed as follows:
Step 1: Fromtheprinter’scontrolpanel,assignIPAddress,SubnetMask,
GatewayAddressvalues.Note:Reboottheprinterbyturningthepower
o for at least ve seconds.
Reference:Formoreinformation,refertotheprinter’sHardwareGuide>
Conguration,locatedontheprinterManualincludedwiththeprinter.
Step 2: FromWebImageMonitor,changetheDNSServervaluestomatch
thoseenteredviatheprinter’scontrolpanel.Important:Assignboth
primary and back-up DNS Addresses.
a. MakesureyouhaveInternetaccessonanunrestrictednetworkline.
b. Open your Web browser
c. Go to: http://PrinterIPAddress.
d. Enter login credentials. Defaults:
•Login User Name: admin
•Password: leave blank
e. Click [Login].
f. Click [Conguration] link, left sidebar.
g. Under Network, click [IPv4].
h. Under Details, click [Specify] button
adjacent to [Auto Obtain (DHCP)].
Important: If the DNS server is set
to [Specify], enter the values for the
Primary (DNS Server1) and
Secondary (DNS Server2) servers.
i. Click [OK] to save changes.
Step 3: Reboottheprinter.Thisstepiscritical,asthechangeswillnottake
eect until after the device is reset.
a. Turn printer OFF.
b. TurnprinterON.Approx.90secondsafter[Ready]appearsinthedisplay,
themessage[ForPrintRelease,PressOK]appears.You’rereadytoprint.
Issue
Service
status reads:
[PrinterOn x.x
InternetDown]
Cont.
Service status
reads: [Printer
On x.xInternet
Down]
HotSpot Printer Quick Setup Guide

No.
4
5
Issue
Service
status reads:
[Printer On x.x
NoLicense]
Job is sent and
release code
received, but
document does
not print.
Action
•ThisindicatesthattheMobilePrintingServiceapplicationrunningonthe
printercannotgetavalidlicensefromthePrinterOnServer.Pleasecheck
printernetworksettings(IPv4,DHCP,DNSetc.).Alsocheckthatthetime
and date are set correctly. To do so, proceed as follows:
1. At printer control panel, press [Menu].
2. Select [Maintenance], and press [OK].
3. Select [Timer Settings], and press [OK].
4. Select [Set Date], and press [OK].
5. If necessary, enter correct month, day, year, and press [OK].
6. Select [Set Time], and press [OK].
7. If necessary, enter correct hour, minute, second, and press [OK].
8. Press [Menu] to exit.
Note: Steps may vary slightly, based on printer model.
•To check service status, press [?] on Hot-Spot keypad.
•Ifthelicensestatusreads[PrinterOnx.xLicenseValid],butyoustillcannot
release a print job, there are other possible issues:
1. Firewall,authenticationand/orredirectionispreventingHTTP/HTTPS
communication.
2. AchangehasoccurredintheTCP/IPenvironment.TurntheprinterOFF/
ON to restart the HotSpot Service.
3. Makesurethatyouarenotenteringthetrackingnumberinsteadofthe
release code.
HotSpot Printer Quick Setup Guide

No.
6
7
8
9
10
Issue
Unavailable
printer features
A Web page
will not print
Cannot reprint
a job (via the
[Menu] key on
the HotSpot
keypad)
Trying to open
PrinterOn Web
Page, but
screen reads
[Service oine]
Trying to open
PrinterOn Web
Page, but
screen reads
[The page you
request could
not be found.]
Action
•WhentheprinterisaccessedviatheMobilePrintingService,envelope
printing,custompapersizes,specialpapertypes,andotheradvancedprinter
driverfeaturesarenotsupported.However,advanceddriverfeaturesare
availablewhentheprinterisbeingutilisedasastandardnetworkprinter.
•InteractiveWebsitesthatgenerateURLsbasedonuserinput,suchas
mapquest.comandamazon.com,oftencontainlongURLsthataren’tentirely
visibleintheWebbrowser.WhenpastingtheURLintotheFileorURLeld,
makesureyouhavecopiedtheentireURLinorderforthepagetoprint.
•Youhaveattemptedtoreprintmorethanve(5)copies,themaximum
numberavailableforreprint,and/or20minuteshaselapsedsincetherst
printwasreleased.After20minutes,thereprintfunctiontimesoutandthe
le is erased from the printer’s hard disk drive.
•YouhaveenteredtheURL(www.printeron.net/ricoh/xxxxx)usingavalid
printerID(xxxxx),buttheunitisnotyetregistered.Registertheprinterand
try again.
Reference: Step 3 in this Quick Setup Guide.
•YouhaveenteredaURLusinganon-existentprinterID(xxxxx).Re-enter
URL with correct ID.
•YoutypedtheURLinuppercase.Re-enterURLusingalllower-caseletters.
HotSpot Printer Quick Setup Guide

No.
11
Issue
Trying to
remove an
administrator,
but screen
reads [Unable
to remove the
user. The user
is a super
administrator
of the site]
Action
SuperAdministratorsaremembersofRicoh’smanufacturingandtechnical
supportdepartmentsthatrequireloginprivilegesfortroubleshootingpurposes.
As such, a Super Administrator cannot be removed.
HotSpot Printer Quick Setup Guide