Royal ALPHA9155SC User manual

Alpha9155sc
Royal Consumer Business Products
Cash Register Manual
99 Departments
1600 PLUs
Easy Set-up
Instructions
Page 15

WELCOME...
to the Royal family of fine business machines.
We sincerely hope you will enjoy the many benefits
of being associated with a distinguished product
name that has represented both quality and
customer satisfaction since 1905.
This electronic cash register is designed to help your business function smoothlybyproviding efficient register
operations and accurate management reports. Start-up is quick and easy, yet there are manyoptions that can be
added and revised so that you can customize your operations for optimum productivity. Here are just a few of the
register's many valuable features:
• Heavy-duty thermal printer with journal and receipt printouts. Allows the printing of both
letters and numbers on the receipt and journal tapes. Each department can be
programmed with a 16 character description i.e., "Food", "Beverages", etc.
• Alpha display shows alpha descriptions in both program and register modes.
• Alpha keyboard cuts programming time in half! Program your own store name and
commercial message - 9 lines by 24 characters each.
• 99 departments allow you to categorize merchandise to be sold. Each department can be
programmed with a 16-character description.
• 1600 Price Look-Up (PLU) settings allow for fast, accurate entry of an item and records the
number of items sold.
• 40 clerk numbers monitor sales of individual employees.
• Automatic tax computation available for 4 different tax rates, including add-on and VAT.
• Department-linked entry options that streamline and speed-up operation.
• Periodic management reports provide up-to-date sales analysis, including mid-day, end-of-
day, weekly or monthly totals.
• Memory protection maintains financial records during power outage.
• Training mode available for new users.
The ROYAL CONSUMER PRODUCT SUPPORT HOTLINE gives you the opportunity to call for
start-up assistance and problem resolution or for ordering supplies.
Customer Service (in U.S.A.): 1-800-272-6229 (or) [phone]
Customer Service (in Canada): 1-888-266-9380
Customer Service (in Mexico): 01-800-849-4826
Ordering Supplies: 1-888-261-4555
Or visit our website for more information and troubleshooting at www.royal.com.

TABLE OF CONTENTS
UNPACKING YOUR CASH REGISTER and SET UP ---------------------------------------------------------------------------------------------------------------------------------1
Preparation------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------1
Standard Accessories----------------------------------------------------------------------------------------------------------------------------------------------------------------------------1
Initial Set Up-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------1
Maintenance of your Register------------------------------------------------------------------------------------------------------------------------------------------------------------------1
GETTING TO KNOW YOUR CASH REGISTER-----------------------------------------------------------------------------------------------------------------------------------------2
Using the Manual----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------2
How to Get Started--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------2
BAR CODE SCANNER--------------------------------------------------------------------------------------------------------------------------------------------------------------------------2
SECURITY SYSTEM and ERROR CONDITIONS---------------------------------------------------------------------------------------------------------------------------------------3
5-way Security System---------------------------------------------------------------------------------------------------------------------------------------------------------------------------3
Error Conditions------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------3
CONTROL LOCK SYSTEM--------------------------------------------------------------------------------------------------------------------------------------------------------------------4
The Control Lock-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------4
The Control Keys ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------4
Cash Drawer with Lock---------------------------------------------------------------------------------------------------------------------------------------------------------------------------4
KEYBOARD FUNCTIONS-------------------------------------------------------------------------------------------------------------------------------------------------------------------5-7
DISPLAY WINDOWS----------------------------------------------------------------------------------------------------------------------------------------------------------------------------8
Operator Display-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------8
Customer Display----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------8
PRINTER --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------9
INSTALLING THE PAPER ROLL------------------------------------------------------------------------------------------------------------------------------------------------------10-11
Installing the Paper Roll for the Receipt---------------------------------------------------------------------------------------------------------------------------------------------------10
Installing the Paper Roll for the Journal---------------------------------------------------------------------------------------------------------------------------------------------------11
REMOVING THE PAPER ROLLS ---------------------------------------------------------------------------------------------------------------------------------------------------------12
To Remove the Paper Roll for the Receipt-----------------------------------------------------------------------------------------------------------------------------------------------12
To Remove the Paper Roll for the Journal -----------------------------------------------------------------------------------------------------------------------------------------------12
REPLACING THE BATTERY----------------------------------------------------------------------------------------------------------------------------------------------------------------13
QUICK START-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------14-15
AFTER QUICK START--------------------------------------------------------------------------------------------------------------------------------------------------------------------16-17
Program Confirmation Report----------------------------------------------------------------------------------------------------------------------------------------------------------------16
BEFORE GOING TO REGISTER MODE ------------------------------------------------------------------------------------------------------------------------------------------------18
ADVANCED PROGRAMMING--------------------------------------------------------------------------------------------------------------------------------------------------------------19
CLERK NUMBERS-------------------------------------------------------------------------------------------------------------------------------------------------------------------------20-21
To Program Clerk Numbers ------------------------------------------------------------------------------------------------------------------------------------------------------------------20
To Program a Clerk Name--------------------------------------------------------------------------------------------------------------------------------------------------------------------20
To Use Clerk Numbers-------------------------------------------------------------------------------------------------------------------------------------------------------------------------21
MANAGER PASSWORDS-------------------------------------------------------------------------------------------------------------------------------------------------------------------22
To Program the X Manager Passwords---------------------------------------------------------------------------------------------------------------------------------------------------22
To Program the Manager Password -------------------------------------------------------------------------------------------------------------------------------------------------------22
DATE/TIME/MACHINE NUMBER----------------------------------------------------------------------------------------------------------------------------------------------------------23
To Program the Date ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------23
To Program the Time---------------------------------------------------------------------------------------------------------------------------------------------------------------------------23
To Program the Machine Number ----------------------------------------------------------------------------------------------------------------------------------------------------------23
TAX RATES ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------24-27
To Program a Single Fixed Tax Rate ------------------------------------------------------------------------------------------------------------------------------------------------------24
To Program a Second Fixed Tax Rate ----------------------------------------------------------------------------------------------------------------------------------------------------24
Tax Table Rate-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------25
To Program a Single Tax Table Rate------------------------------------------------------------------------------------------------------------------------------------------------------25
To Program a Second Tax Table Rate----------------------------------------------------------------------------------------------------------------------------------------------------25
To Program a Third Tax Table Rate--------------------------------------------------------------------------------------------------------------------------------------------------------26
VAT Tax Rate-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------27
Programming the VAT Tax Rate ------------------------------------------------------------------------------------------------------------------------------------------------------------27
To Programming a Second VAT Tax Rate-----------------------------------------------------------------------------------------------------------------------------------------------27
DEPARTMENT PROGRAMMING------------------------------------------------------------------------------------------------------------------------------------------------------28-32
To Program Department as Taxable-------------------------------------------------------------------------------------------------------------------------------------------------------31
To Program Department as Non-Taxable ------------------------------------------------------------------------------------------------------------------------------------------------31
Department Programming for Department 21 to Department 99-------------------------------------------------------------------------------------------------------------------32
COUPON DISCOUNT----------------------------------------------------------------------------------------------------------------------------------------------------------------------33-35
To Program the Coupon [-/CPN] Key------------------------------------------------------------------------------------------------------------------------------------------------------35
MINUS PERCENTAGE DISCOUNT-------------------------------------------------------------------------------------------------------------------------------------------------------36
PLUS PERCENTAGE--------------------------------------------------------------------------------------------------------------------------------------------------------------------------37
PRICE LOOK-UP (PLU)-------------------------------------------------------------------------------------------------------------------------------------------------------------------38-39
To Program PLU’s-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------38
To Search a Vacant PLU Number----------------------------------------------------------------------------------------------------------------------------------------------------------39
To Delete PLU Data ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------39
TRAINING MODE-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------40
To Turn on the Training Mode ---------------------------------------------------------------------------------------------------------------------------------------------------------------40
To Shut Off the Training Mode---------------------------------------------------------------------------------------------------------------------------------------------------------------40

TABLE OF CONTENTS (Continued)
GRAND TOTAL PRESET -------------------------------------------------------------------------------------------------------------------------------------------------------------------- 41
To Set the Grand Total to Zero--------------------------------------------------------------------------------------------------------------------------------------------------------------41
To Assign a Value to the Grand Total-----------------------------------------------------------------------------------------------------------------------------------------------------41
TRANSACTION NUMBER PRESET------------------------------------------------------------------------------------------------------------------------------------------------------ 42
To Program the Transaction Number------------------------------------------------------------------------------------------------------------------------------------------------------ 42
Rounding Method for Finalizing Amount-------------------------------------------------------------------------------------------------------------------------------------------------- 43
X1 and X2 COUNTER PRESET------------------------------------------------------------------------------------------------------------------------------------------------------------ 44
To Program the X1 Counter Number ------------------------------------------------------------------------------------------------------------------------------------------------------ 44
To Program the X2 Counter Number ------------------------------------------------------------------------------------------------------------------------------------------------------ 44
Z1 and Z2 COUNTER PRESET ------------------------------------------------------------------------------------------------------------------------------------------------------------ 45
To Program the Z1 Counter Number ------------------------------------------------------------------------------------------------------------------------------------------------------ 45
To Program the Z2 Counter Number ------------------------------------------------------------------------------------------------------------------------------------------------------ 45
PROGRAMMING ALPHANUMERIC DESCRIPTIONS--------------------------------------------------------------------------------------------------------------------------46-51
Alpha Keyboard---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 46
To Input Character------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 46
Alphanumeric Code Chart -------------------------------------------------------------------------------------------------------------------------------------------------------------------- 47
Wide Characters--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 48
PROGRAM STORE LOGO/COMMERCIAL MESSAGE------------------------------------------------------------------------------------------------------------------------49-51
SCROLL MESSAGE--------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 52
SCROLL MESSAGE SETTINGS----------------------------------------------------------------------------------------------------------------------------------------------------------- 53
SCROLL MESSAGES PATTERN --------------------------------------------------------------------------------------------------------------------------------------------------------- 54
TO PROGRAM THE TRANSACTION WORDS------------------------------------------------------------------------------------------------------------------------------------55-58
FLAG OPTIONS-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------59-65
To Take a Flag Report-------------------------------------------------------------------------------------------------------------------------------------------------------------------------59
PROGRAM CONFIRMATION REPORTS-------------------------------------------------------------------------------------------------------------------------------------------66-68
To Take a Program Confirmation Basic Preset Report------------------------------------------------------------------------------------------------------------------------------- 66
To Take a Clerk Confirmation Report------------------------------------------------------------------------------------------------------------------------------------------------------ 67
To Take a Department Report---------------------------------------------------------------------------------------------------------------------------------------------------------------68
PLU CONFIRMATION REPORT----------------------------------------------------------------------------------------------------------------------------------------------------------- 69
To Take a PLU Confirmation Report------------------------------------------------------------------------------------------------------------------------------------------------------- 69
To Take a PLU Range Report---------------------------------------------------------------------------------------------------------------------------------------------------------------69
TRANSACTION EXAMPLES FOR OPERATING THE CASH REGISTER ------------------------------------------------------------------------------------------------70-86
Sample Receipt---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 70
Transaction Symbols--------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 70
Example 1: Cash Sale Without Tendering Change-------------------------------------------------------------------------------------------------------------------------------71
Example 2: Cash Sale With Tendering Change-----------------------------------------------------------------------------------------------------------------------------------71
Example 3: Using the Dept Shift Key and Tendering Change----------------------------------------------------------------------------------------------------------------- 71
Example 4: Charge Sale -----------------------------------------------------------------------------------------------------------------------------------------------------------------72
Example 5: Check Sale------------------------------------------------------------------------------------------------------------------------------------------------------------------- 72
Example 6: Split Tendering Sale-------------------------------------------------------------------------------------------------------------------------------------------------------72
Example 7: No-Sale Function-----------------------------------------------------------------------------------------------------------------------------------------------------------73
Example 8: Registering a Reference Number--------------------------------------------------------------------------------------------------------------------------------------73
Example 9: Multiplying by a Fraction -------------------------------------------------------------------------------------------------------------------------------------------------73
Example 10: Multiplication Sale----------------------------------------------------------------------------------------------------------------------------------------------------------74
Example 11: Registering a Department Unit Price ---------------------------------------------------------------------------------------------------------------------------------74
Example 12: Multiplication of a Department Unit Price----------------------------------------------------------------------------------------------------------------------------74
Example 13: Department ------------------------------------------------------------------------------------------------------------------------------------------------------------------ 75
Example 14: Exempting Tax on an Item----------------------------------------------------------------------------------------------------------------------------------------------- 75
Example 15: Adding Tax to a Non-Taxable Department--------------------------------------------------------------------------------------------------------------------------75
Example 16: Received-On-Account Sale --------------------------------------------------------------------------------------------------------------------------------------------- 76
Example 17: Paid-Out Sale --------------------------------------------------------------------------------------------------------------------------------------------------------------- 76
Example 18: Return Sale------------------------------------------------------------------------------------------------------------------------------------------------------------------ 76
Example 19: Coupon Discount Sale---------------------------------------------------------------------------------------------------------------------------------------------------- 77
Example 20: Minus Percentage Discount Sale-------------------------------------------------------------------------------------------------------------------------------------- 78
Example 21: Plus Percentage Sale----------------------------------------------------------------------------------------------------------------------------------------------------- 79
Example 22: Use of Error-Correct (EC) Key------------------------------------------------------------------------------------------------------------------------------------------ 80
Example 23: Voiding a Sale---------------------------------------------------------------------------------------------------------------------------------------------------------------80
Example 24: Voiding a Multiplication Sale-------------------------------------------------------------------------------------------------------------------------------------------- 80
Example 25: Voiding a Coupon Sale--------------------------------------------------------------------------------------------------------------------------------------------------- 81
Example 26: Voiding a Minus Percentage Discount Sale ------------------------------------------------------------------------------------------------------------------------ 81
Example 27: Voiding a Plus Percentage Sale ---------------------------------------------------------------------------------------------------------------------------------------81
Example 28: Voiding a Department Preset Price-----------------------------------------------------------------------------------------------------------------------------------82
Example 29: Voiding a Multiplication of a Department Preset Price----------------------------------------------------------------------------------------------------------- 82
Example 30: Voiding a Department Preset with a Minus Percentage Discount-------------------------------------------------------------------------------------------- 83
Example 31: Voiding a Department Preset with a Coupon Discount----------------------------------------------------------------------------------------------------------83
Example 32: PLU Sale --------------------------------------------------------------------------------------------------------------------------------------------------------------------- 84
Example 33: Voiding a PLU Sale--------------------------------------------------------------------------------------------------------------------------------------------------------84
Example 34: Voiding a PLU Multiplication Sale ------------------------------------------------------------------------------------------------------------------------------------- 84
Example 35: Voiding a PLU Sale with a Coupon Discount----------------------------------------------------------------------------------------------------------------------- 85

(Continued) TABLE OF CONTENTS
Example 36: Voiding a PLU Sale with a Minus Percentage Discount---------------------------------------------------------------------------------------------------------85
Example 37: Voiding a PLU Sale with a Plus Percentage Rate-----------------------------------------------------------------------------------------------------------------85
Example 38: Issuing a Duplicate Receipt----------------------------------------------------------------------------------------------------------------------------------------------86
X/Z MANAGEMENT REPORTS--------------------------------------------------------------------------------------------------------------------------------------------------------87-96
“X” Position Reading----------------------------------------------------------------------------------------------------------------------------------------------------------------------------87
“Z” Position Reading----------------------------------------------------------------------------------------------------------------------------------------------------------------------------87
Management Reports Available-------------------------------------------------------------------------------------------------------------------------------------------------------------87
Summary Management Reports --------------------------------------------------------------------------------------------------------------------------------------------------------88-89
To Take a Cash-in-Drawer / Check-in-Drawer Report --------------------------------------------------------------------------------------------------------------------------------90
To Take an Hourly Report---------------------------------------------------------------------------------------------------------------------------------------------------------------------90
To Take a Department Range Report -----------------------------------------------------------------------------------------------------------------------------------------------------91
To Take a Clerk Report------------------------------------------------------------------------------------------------------------------------------------------------------------------------91
To Take an Individual Clerk Report---------------------------------------------------------------------------------------------------------------------------------------------------------92
To Take a PLU Report-------------------------------------------------------------------------------------------------------------------------------------------------------------------------92
To Take a Cash Declaration Report--------------------------------------------------------------------------------------------------------------------------------------------------------93
To Take a Group Report-----------------------------------------------------------------------------------------------------------------------------------------------------------------------94
To Take a Full Report --------------------------------------------------------------------------------------------------------------------------------------------------------------------------95
To Take a (Weekly or Monthly) Full Report----------------------------------------------------------------------------------------------------------------------------------------------95
“Z1” Reading - Full Report Illustration------------------------------------------------------------------------------------------------------------------------------------------------------96
PC INTERFACE AND SOFTWARE -------------------------------------------------------------------------------------------------------------------------------------------------------98
TROUBLESHOOTING-------------------------------------------------------------------------------------------------------------------------------------------------------------------------99
In Case of an Error Tone or if "E" Displays-----------------------------------------------------------------------------------------------------------------------------------------------99
If Printing Problems Occur--------------------------------------------------------------------------------------------------------------------------------------------------------------------99
If Cash Register is Malfunctioning ----------------------------------------------------------------------------------------------------------------------------------------------------------99
Opening the Cash Drawer in an Emergency---------------------------------------------------------------------------------------------------------------------------------------------99
Half System Clear Procedure----------------------------------------------------------------------------------------------------------------------------------------------------------------99
Full System Clear Procedure-----------------------------------------------------------------------------------------------------------------------------------------------------------------99
SPECIFICATIONS and SAFETY--------------------------------------------------------------------------------------------------------------------------------------------------- 100-101
LIMITED WARRANTY----------------------------------------------------------------------------------------------------------------------------------------------------------------------- 102
ACCESSORIES ORDER FORM---------------------------------------------------------------------------------------------------------------------------------------------------------- 103
APPENDIX 1 - STATE TAX TABLE CODES-----------------------------------------------------------------------------------------------------------------------------------104-109
APPENDIX 2 - CALCULATING STATE TAX TABLE CODES ------------------------------------------------------------------------------------------------------------ 110-114
APPENDIX 3 - GST/PST FOR CANADA ---------------------------------------------------------------------------------------------------------------------------------------- 115-116