Royal CMS-487 Plus User manual

ROYAL
CMS482 PLUS/CMS487 PLUS
CASH MANAGEMENT SYSTEM
OPERATING INSTRUCTIONS
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Easy
"Quick Start"
See Page 8
8'"''
Programmable
Electronic Cash Register
18 Departments/160 PLUs
Four-Way Security System
Automatic Tax Cornputation
Co 'h
pyng t 1991 -- Royal C .
A ' onsumer B usi Pr
D]vision of OliVettI' OfB ness oducts
Ice USA

WELCOME ...
to the Royal family of fine business machines.
We sincerely hope you will enjoy the many benefits
of being associated with a distinguished product
name that has represented both quality and
customer satisfaction since 1905.
This electronic cash register is designed to help your business function smoothly
by providing efficient register operations and accurate management reports. Start-
up is quick and easy, yet there are many op~ions that can be added and revised so
that you can customize your operations for optimum productivity. Here are just a
few of the register's many valuable features:
• 18 departments and 160 PLU settings;
• Four-way security system;
• A heavy-duty printer with journal and receipt printout options;
• Automatic tax computations;
• Department-linked entry options that streamline and speed-up operation;
• Periodic management reporting systems;
• Memory protection of records;
• A training mode is available for new users.
PLUS. ..
The ROYAL CONSUMER PRODUCT SUPPORTHOTLINE gives you the
opportunity to call toll-free for start-up assistance and problem resolution.
During East Coast business hours, just dial:

TABLE OF CONTENTS
GETTlNG TO KNOW YOUR CASH REGISTER .................................................................................. 1
CONTROL LOCK ............................................................................................................................
SECURITY SYSTEM ......................................................................................................................
DiSPLAy ..........................................................................................................................................
TIME DISPLAY................................................................................................................................ 2
KEYBOARD AND KEY FUNCTIONS (Including "Department Shitr') ............................................ 3
DETECTING AND CORRECTING ERRORS ...................:............................................................ 5
INSTALLING THE PAPER
ROLL .................................................................................................. 5
REMOVING AND REPLACING THE PAPER ROLL...................................................................... 6
CHANGING THE
INK RIBBON ...................................................................................................... 7
QUICK START ........................................................................................................................................ 8
ADVANCED PROGRAMMING ............................................................................................................ 10
GENERAL INFORMATION .......................................................................................................... 10
PRESET
PROGRAMS AND FUNCTION FLAGS (Introduction) .................................................. 10
DEPARTMENT UNIT PRICE ...................................................................:.................................... 10
DEPARTMENTS LINKS (Including "Tax Unks") .......................................................................... 10
PLU UNITS AND
DEPARTMENT-UNKED PRESETS ................................................................ 11
DATE AND TIME SETTING .......................................................................................................... 12
CASH REGISTER NUMBER ........................................................................................................ 12
MAXIMUM PLU ............................................................................................................................ 12
_0/
0 RATE ........................................................................................................................................ 12
0/
0 FUNCTION SETTING .............................................................................................................. 13
TAX RATE PRESET .................................................................................................................... 13
TYPE OF TAX
AND BASE TAX .................................................................................................... 13
RECEIPT START NUMBER ........................................................................................................ 14
X, Z COUNTER PRESET ............................................................................................................ 14
CLERK 10 ...................................................................................................................................... 14
MANAGER
SECRET PASSWORD .............................................................................................. 15
GRAND TOTAL PRESET ............................................................. ~ .............................................. 15
TRAINING MODE ....................................................................................................................... 15
MINUS UNIT PRICE AND FLAG AND % FUNCTION SETTING ................................................ 15
FUNCTION SELECTION FLAGS (Indudes Comprehensive Ust) .............................................. 16
SAMPLE CHECKPRINTS OF PRESET VALUES ........................................................................ 22

TABLE OF CONTENTS
EXAMPLES OF CASH REGISTER OPERATION (Register Mode Transactions) .......................... 24
MANAGEMENT REPORTS .................................................................................................................. 28
EXAMPLES OF USING CASH REGISTER IN X REPORT MODE ............................................ 28
Full Report ..........................,..................................................................................................... 28
PLU Report ................................................................................................................................ 29
Hourly Report ............................................................................................................................ 29
Cash in Drawer Report .............................................................................................................. 29
Clerk Report .. ............................................................................................................................ 29
Training Report .......................................................................................................................... 29
REPORT SUMMARY .................................................................................................................. 30
Z MODE ........................................................................................................................................ 30
TROUBLESHOOTING .......................................................................................................................... 31
OPENING THE DRAWER IN AN EMERGENCY ........................................................................ 31
CASH REGISTER MALFUNCTION ............................................................................................. 31
PERFORMING A HALF SYSTEM CLEAR .................................................................................. 31
PERFORMING A FULL SYSTEM CLEAR .................................................................................. 31
SEEKING ASSiSTANCE .............................................................................................................. 31
MACHINE SPECIFICATIONS AND SAFETY .........................:............................................................ 32
APPENDIX 1: STATE TAX TABLE CODES
APPENDIX 2:
CALCULATING STATE TAX TABLE CODES
APPENDIX 3: GST/PST SYSTEM FOR
CANADA

GETriNG TO KNOW YOUR/CASH REGISTER·
Begin to get acquainted with your new electronic cash register by taking a dose look al the control loc~., display area, and
keyboard
on the lace of the machine. Also, learn the functions 01 the lour sets 01 keys supplied In your accessories pack.
CONTROL LOCK
The control lock Is located to the lett of the main keyboard. It allows you to set the cash register in the tollow1ng operating
modes:
OFF (Locked Mode): In this mode, the cash register is locked and turned otf.
REG (Register Mode): Used lor normal cash register operation.
X (Report Modll): Used
to generate the X (mid-day) manager's report.
Z (Resat Moda); Used
to generale the Z (end-ol-day) manager's report.
Atter Issuance, all tallies except grand total reset to zero;
PRG (Program Mode): Program mode allows you to set and change
values that
are used in ringing up a sale and parameters that control
how the receipt is output.
SECURITY SYSTEM
Your Royal electronic cash register
Is protected by a four-way security system that guards against cash the It, Joumal
tampering, at1d Inadvertent program chat1ges by untrained personnel.
The
Control Lock accommodales two separate keys:
1) The OP (Operator) key, which allows movement from the OFF mode to the REG mode only. This prevents un·
authorized use of the other modes.
2) the M (Manager) key, Which allow;; movement through all the modes, i.e., backward from OFF and PRG and
forward from OFF through
Z.
The Journal Compartment Covercan be locked for additional security. Two matching keys are provided, and these may
be controlled at the manager's dlscrellon. The journal cover lock Is located at the lett exterior of the cover.
The Cash Drawer
is also locked by a key (twO matched keys provided in your accessories package).
DISPLAY
The Display Unit
allhe lOp 01 the machine is your visual contact with the inner workings 01 the cash register.
Display windows
are situated both IrOn! and back so that operator and customer can simultaneously view. the operatlons.
The customer display may
be elevated and rotaled for viewing Irom any direction.
On the following paga Is a graphic raprasenta!lon or the Itams shown en the cash raglster display.

GETTING TO KNOW YOUR CASH REGISTER
DEPT
RET
-%
tv..
SHIFT
VO
PO
ST
L::.. L::..
L:::.
L::..
L::..
L::..
I
-,
-,
._'
.-
, c
.:,
,
.:,
R OPT
PLU
R (Rlpe.t): displays !tie number 01 items entered atone price.
OPT (Department): displays the departmentnumber entered.
PLU (Prlc. Look-Up): displays Item number ..
AMOUNT: 7 digits lor transaction, 8 digIts lor total.
CH
L::..
.-
,-
-,
r,
I
TL
.6
,-,
C,
AMOUNT
Display Indicators light up at the far lett 01 the digital display to give you Iniormatlon about the entry.
LIght! when
the total is a minus ngure for a sub-total or at the end 01 the \raI1saction.
E Lights II an error is detected. Press the [CLEAR] key to resel
EP LIghts II an error Is detected In the printer. Tum the power olt and then on again to resel
P Indicates that an acceptable preseltlng has been entered.
-
Types 01 [fansac~ons are Indicated by the two-character codes above the digital display. A tnangle illuminates and polo~
ID the \ransac~on In progress.
DlPT
IlI1IFT :
RiT •
VD •
_.,. :
RA.
po •
Lights when the [DEPARTMENT SHIFT] key Is operated.
Lights when [RETURN}
or [VOID] key Is operated.
LIghts when the -% or the [MINUS] key Is operated.
Lights when [RECElVED·DN·ACCDUNn or [PAID DUn key is operated.
ST; Lights when the [SU 8TOT ALl key Is operated.
CH: Lights when the [CHARGE] key Is operated.
TL: Lights when [AMT TEN DrrDTAL] or ISTWrrAX) key Is operated.
CG: Lights when CHANGE Is displayed.
TIME
D1SPLA V
2
Press the [OTVfTlMEj key In register mode to show the Orne. The time display does not need to be cancelled. as It will
automatically be replaced by a figure display when the next transaction is penormed. (The [OTViTlMEj key 15 a double
function key. During a transaction, it Is used ~o penorm multiplication where an item Is repealed.)

GETIING TO KNOW YOUR CASH REGISTER
FEED 5
DEPT
SHIFT
14
mm
PLU
PLU 4 9
CHG -%
ALT
7 8 9
13
18
OrYl
TAX 2
PO
RA
TIME 4 5 5 3 8
12
17
VOID
TAX I
ST
liST
2 3 2 7 WITAX NS
11
16
C
NON
AMT TEND
I
TAX
0 00 6
TOTAL
10
15
d5
8cbcb
KEYBOARD AND KEY FUNCTIONS
1.
2.
3.
4.
5.
6.
7.
B.
[PLU]
[PLU/AL T]
[QTYfTlME]
[VOID]
[C]
[NON TAX]
rrAX1] rrAX2]
[0]- [9]; [00] [.]
PLU (Price Look-Up) key: allows numbers from 1 to 160 to be used as codes for
preset item prices and departments_
Double function PLU entry key and RELEASE key: used to Input a revised unit price
for an Item that has· been gfven a preset price by use of the PLU key. As a release
key, this key
Is used to release the width limit, single Items, and others. To release
a value that has been set. press this key belore the number.
Double function MULTIPLICATION(OTY) key and
TIME key: OTY Is used to perform
multiplication of the unitpricewhen an Item
Is repeated a number of times. It can also
be used when reglslerlng In 4-oigit and fractio!'1al 2-diglt display, and for tim&-of-day
dlsplay~
VOID key: use for correcting an entry.
CLEAR Key: used.toclear the display when correcting an entry before Itlsprocessed,
and to turn ott the buzzer after an operational error has been made.
NON TAX key (may be used as 10 key): used when no tax Is to be regiS tered lor tax-
linked department. May also be used as 10 key.
TAX keys (may be used
as 10 keys): each key adds a t.ax amount to the saJes ngure
according to the tal: rate spedried for that key. These keys may also be used for
operator 10 number9.
NUMERIC INPUT keys: these keys are used to Inputsales amounts, to Indicate how
many times a particular Item repeals,
to add and subtractpercentages In conjunction
with
the ["!oJ and [-"!oj keys, to input department code numbers, and to handle figures
that require a decimaJ point.
.. ~-------

GEITING TO KNOW YOUR CASH REGISTER
4
9. [FEED]
10.
[CHCl]
11.
. [PO]
12. [ST
wrrAxl
13. [AMT
TENDrrOTAL]
14. [#ST/NS]
15. [RA]
16.
[-'",]
17.
[-/CPN]
18. [RET]
19. [DEPT. NUM BER]
[DEPT. SHIFT]
FEED Key: advances the paper roll.
CHARGE
Key: uSed for ringing up the sale at the end of a charge transactlon.
PAID OUT key: used
to register petty cash paid out 01 the drawer.
TOTAL key: used to output the total sales rlgure Including the tax. \AIIth this key ~
total sales figure Is displayed but not pnnted. Pressing this key Immediately all&!
either the [CHG] or [AMI TENDrrOTAl] key will output the recelpt.agaln.
Double function CASH TENDERED key and RE PORT/RESET MODE key: uSed 10
finalize the transaction and to calculate the a'mounto!change required !romthe ca.sh
received. .
Double function NON-SALE key and SUB-TOTAL key:
as the non-sale key, this II
used to open the drawer without registering any amount or. when changing money lOr
anon-sales code. As the sub-tOtal key, this Is used to calculate asub-total during the
transaction lor a number of Items that are to be Individually discounted or Increas6(l
by a fixed percentage.
RECEIVED
ON ACCOUNT key: used to registered payments made to customer',
charge acoount.
DISCOUNT key: used
to disoount the sales amount by the speclried percentage.
MINUS Key: also used for discounting.
RETURN key: used
to register a returned Item.
DEPARTMENT NUMBER and DEPT. SHIFT keys: used
to spedty which de-
partment a
settJng or transaction is for. For departments 10-18, press
[DEPT. SHIFT] belore pressing the applicable department number.
NOTE: through this manual, the word "type" will precede any relerence
to a NUMERIC INPUT key. The word "press" will
precede all other keys, Induding department number keys.

GETTING TO KNOW YOUR, CASH REGISTER
DETECTlNG AND CORRECTING ERRORS
The E (error) display Illuminates ana a tone sounds when the machine detects an unacceptable keyboard entry.
The [CLEAR] key Is used to correct an error that has not been completed or primed on the tape. When this key Is pressed,
me display clears ana the keyboard unlocks. You should determine whatcaused the error belore repeating and. correctJng
the transaction. You
may also use the [CLEAR] key II you realize in mld-lfansactlon mat you halle made a mistake.
On rare occasions an error cannot be clearea by use 01 me [CLEAR] key. If this ocOJrs, please reier to "Troubleshooting."
The [VOID] key corrects an error already printed on the tape. either from an entry Just completed or one made earlier. To
lIold an entry just completed. simply preS.!! [VOIO] and the entry is reprinted with a "VO" symbollollowlng the amount. To
void an earlier entry. reenter the Incorrect transaction (exactly as originally emered and printed). then press [VOID]. The
error Is reprinted
on the tape with a "VO" notation following the amount.
lIIumlnanon
01 the "EP" on the display Indicatesthatthere Is aproblem with the primer. When this occurS, remolle me Journal
cover and examine the printer. Usually, an
"EP" problem Is one Involving Jammed paper. You can correct this by manually
un-Jamming
the paper and re-establlshlng the proper feeding as described In Sectlon 2. To dear Ihe "EP" reading after the
correction Is made. penorm a hall-system clear a.s described pn page 31.
INSTALLING THE PAPER ROLL
Belore beginning any programming or register operations, you will want to insert the paper roll Into its spadal compartmenT
under the Journal colier.
1. First, plug in the machine and turn the control locK key to the REG (Register) mode.
2. Remolle
the Journal cover (located at the top left 01 the machine) by turning the key to the unlock position, then
pulling the colier gently toward the back 01 me machine. Once the fit-tabs In IronI and back are free, the cover can
be lifted easily and temporarily put aside In a sale place_
NOTE: On a new machine, both the paper roll (with its spindle) and the blacllJournal tape winder will probably be
outside 01 the machine, separately wrapped.
3. Unwrap the paper roll. (Make sure the spindle Is Inserted.) You will see Chat \I is a double roll. The Inner paper
will wrap around the black winder spindle, while
me oular roll leeds out of the machine as a customer copy.
4. Place the paper roll Into lis groolle at the larlower rear portion 01 the Journal compartment. II should nest here
comfortably and roll easily.
NOTE: The printer ribbon
Is already inserted on a new machine. There may be a piece of colored adhesille tape
Oller the spools,which should be removed. The paper should Iravel directly oller the printerribbon Into the stainless
steel paper slot directly
In Iront or the ribbon spools ..
5. Insert both portions 01 the paper downward Into the paper slol. The paper wlilinserr more easily II you cuI
a dean edge and lold It back belore doing the Insertion.
6. Advance Ihe paper, once II has entered Ihepaper slot, by pressing the [FEED] key on the keyboard. It Is very
Important that you do not anempl
to advance the paper by pulling It.
7. Insert the black. paper winder Into ItI greoves at Che tOP of the compartment SO that the smail drcular nanga Is
situale<! at the right.
NOTE: Although double paper roils are described here, It is also possible to use single paper rolls when either the
joumal or r9!JiSl9r tape Is not required.
5

GETTING TO KNOW YOUR CASH REGISTER
B. . SlIdelhelnnlr (prellure-a.nsltlve) pclrtlon 01 the paper roU 11'110 one 01 the aloll on th. aplndla 01 tN black
winder. Paper will wlnd.toward the bad<; of the reglsler. Wlnd a small portion of the Inner paper by preSl~ !he
[FEED] key on the keyboard.
9 .. Align Ihe cover over the compartment but do nollnaert It. Lilt the top customer copy 01 the Pllpe' mil
through the alol at the front center ollhe cover.
10. RI-mount thl cover by Inserting the tit-tal:ls Into their grooves and then pushing the cover genl1y forward. It will
snap Into place smoothly when the key
Is In the unlock poslnon.
REMOVING AND REPLACING
THE PAPER ROLL
5
You will want to remove the paper rollin at.least two Instances; 1) when a red line can be seen on the paper (this means
It
Is almost empty): and 2) when you want to remove the Journal roli and re-set the Journal.
1. Remove the Journal compartmlilnt cover as desalbed previously.
2. Press the {FEED] key to advance the paper until aJlthe printed PM 01 the paper has been taken up by me wind·
on shaft and fresh paper can be seen.
3. Lilt lha wind-on shaft and cut the paper where Iresh paper stMS.
4. Ramovelhe prInted copy from the wlnd-on shaft. This Is done by holding the shaft nrmly and gently pushing
the shaltIrom Its snapped-Inposition on the leftnange to thewidergroove adjacenton the leftnange. Oncethe nange
is loose, pull the journal paper roll ot1lhe shaft.
5. II the paper roll needs changlng,lIttou! the remalnlno part 01 the old paper rol/ from the paper roll holder. remove
the paper thai
Is still In the pnnler mechartlsm, and Insert a Iresh paper roll In the manner descnbed previously.
6. Replace the sldellange 01 the wlnd·-on shaft, snap In 11'110 the narrow groove, and nestle II back Into positJon In
the compartment.
7. Re-Ihread
and wind paper 8S described pfllvlously.