Royal 89214G User manual

WELCOME.. .
to the Royal family of fine business machines. We sincerely hope
you will enjoy the many benefits of being associated with a
distinguished product name that has represented both quality and
customer satisfaction since 1905 .
This electronic cash register is designed to help your business function smoothly by providing efficient
register operations and accurate management reports. Start-up is quick and easy, yet there are many
options that can be added and revised so that you can customize your operations for optimum productivity.
Here are just a few of the register's many valuable features:
• 24 Departments
• 2000 PLU (Price Look-Up) settings
• 10 Clerk Totals
• Security System
• Choice of Journal or Customer Receipt printout
• Automatic Tax Computation for tax rate (Add-on, Canadian Tax and VAT)
• Up to 4 Tax Tables
• Department-linked entry options that streamline and speed-up operation
• Periodic management reporting systems
• Battery back-up / memory protection of records
P L US...
The ROYAL CONSUMER PRODUCT SUPPORT HOTLINE gives you the opportunity to call for
operational assistance and problem resolution. Please call toll-free:
Customer S e r v i c e :
1-800-272-6229 (U S A and Canada )
01-800-849-4826 (in Me x i c o )
To Order Supplies: 1-888-261-4555

TABLE OF CONTENTS
INTRODUCING YOUR CASH REGISTER .............................................................................................................. 1
STANDARD ACCESSORIES ................................................................................................................................
1
USING THIS MANUAL......................................................................................................................................... 1
SPECIFICATIONS, SAFETY AND FCC .................................................................................................................. 2
BATTERY SAFETY AND MAINTAINING THE CASH R EGISTER....................................................................... 3
KEYPAD FUNCTIONS.......................................................................................................................................... 4-5
SET-UP ................................................................................................................................................................ 5
THE CONTROL SWITCH ......................................................................................................................................... 6
CASH DR A WER .................................................................................................................................................. 6
THE DISPLAY ......................................................................................................................................................... . 7
READING THE DISPLAY ..................................................................................................................................... 7
Special Symbol Indicators ..................................................................................................................................... 7
DISPLAYING THE TIME.................................................................................................................................... .. 7
ERROR CONDITIONS ............................................................................................................................................ 8
THE ERROR ALARM SYSTEM ........................................................................................................................... 8
CLEARMING AN ERROR ................................................................................................................................... 8
VOIDING ERRORS....................................................................................................................................... …… 8
Voiding the Entry Just Completed ........................................................................................................................ 8
Voiding an Earlier Entry......................................................................................................................................... 8
THE BATTERY BACK-UP SYSTEM .................................................................................................................... ... . 9
INSTALLING THE BATTERY ............................................................................................................................ 10
LOADING P A PER .............................................................................................................................................. 10
QUICK START............................................................................................................................................. 12-13
SETTING PROGRAMS ........................................................................................................................................... 14
Entering the Program Mode ............................................................................................................................... 14
Exiting the Program Mode ................................................................................................................................. 14
Clearing Errors ................................................................................................................................................... 14
SETTING THE DATE AND TIME........................................................................................................................... 15
SETTING THE CLERK SYSTEM........................................................................................................................... 16
PERCENT DISCOUNT (-%) ................................................................................................................................... 17
Setting a Percent Discount (-%) Rate................................................................................................................ 17
DEPARTMENT TAX STATUS.............................................................................................................................. 18
Tax Rate Chart................................................................................................................................................... 18
DEPARTMENT PROGRAMMING......................................................................................................................... 19
Assigning a Department Tax Status & Multiple Item Sale ................................................................................ 19
Programming Departments as Taxable and Non-Taxable............................................................................... 19
ZERO PRICE ENTRY SETTING ....................................................................................................................... 19
TEXT PROGRAMMING……................................................................................................................................. 20
Selecting the Text ………................................................................................................................................. 20
Entering Texts ……………………..................................................................................................................... 20
Character Code E n t r y ........................................................................................................................................... 21
DOUBLE RECEIPTS.............................................................................................................................................. 22
Double Receipt Setting...................................................................................................................................... 22
To Issue Double Receipts .................................................................................................................................... 22
DEPARTMENT SHIFT FUNCTION ......................................................................................................................... 23
NUMBERED DEPARTMENT FUNCTION.............................................................................................................. 24
TAX RATE………………........................................................................................................................................ 25
Programming the Tax Rate................................................................................................................................. 25
Single Fixed Percentage Tax Rate ..................................................................................................................... 26
PRICE LOOK-UPS …………………….................................................................................................................. 28
Creating Price Look- Up s ( P LU ’ s) ......................................................................................................................... 28
PLU CONFIRMATION REPORT............................................................................................................................ 29
SECURITY CODE AND DECIMAL POINT........................................................................................................... 30
Assigning a Security Code .................................................................................................................................. 30
Setting the Decimal Point .................................................................................................................................... 30
SUMMARY OF PROGRAMS.................................................................................................................................. 32

TABLE OF CONTENTS
TRANSACTION EXAMPLES FOR OPERATING THE CASH R EGISTER ........................................................ 33
STANDARD TRANSACTIONS .............................................................................................................................. 33
Registering a Single Item Sale and Tendering Change..................................................................................... 33
Registering a Sale with Multiple Items ................................................................................................................ 33
Registering a Charge Transaction....................................................................................................................... 33
Using Split Tendering......................................................................................................................................... 34
MINUS (-) KEY TRANSACTIONS .......................................................................................................................... 34
Registering a (-) Reduction (Coupon) ................................................................................................................ 34
PERCENT DISCOUNT (-%) TR A NS A CTIONS ..................................................................................................... 35
Discounting (-%) Individual Items ....................................................................................................................... 35
Overriding the Preset Discount (-%)................................................................................................................... 35
Using a Preset Discount (-%) on the Total Sale ................................................................................................ 35
Using a Preset Discount (-%) on Individual Items .............................................................................................. 35
PLU CODES............................................................................................................................................................. 36
Using Fixed PLU Price......................................................................................................................................... 36
Using Open PLU Price......................................................................................................................................... 36
VOIDS ...................................................................................................................................................................... 37
Voiding the Previous Entry in the Middle of a Sale ............................................................................................ 37
Voiding a Single Item ............................................................................................................................................ 37
Voiding Multiple Items........................................................................................................................................ 37
REFUNDS ............................................................................................................................................................... 38
Refunding a Single Item ...................................................................................................................................... 38
Refunding Multiple Items ..................................................................................................................................... 38
TAX OVERRIDE TRANSACTIONS....................................................................................................................... 39
Exempting Tax on an Item .................................................................................................................................. 39
Exempting Tax on an Entire Sale ....................................................................................................................... 39
Adding Tax to a Non-Taxed Department ........................................................................................................... 39
OTHER TRANSACTIONS .................................................................................................................................... 40
Registering Money Received on Account ........................................................................................................... 40
Paying Money Out ............................................................................................................................................... 40
Registering an Identification Number ................................................................................................................. 40
Registering a No Sale .......................................................................................................................................... 40
MANAGEMENT REPORTS ................................................................................................................................. 41
"X" POSITION REPORT .......................................................................................................................................... 41
“Z" POSITION REPORT AND RESET .................................................................................................................... 41
PRINTING THE SALES REPORT........................................................................................................................ 41
ZERO SKIP REPORTING ...................................................................................................................................... 41
BALANCING FORMULAS ....................................................................................................................................... 42
PLU AND CLERK REPORTS.................................................................................................................................. 43
TROUBLESHOOTING (FULL SYSTEM CLEAR PROCEDURE) ..................................................................... . 44
TAX SYSTEM PRESET ........................................................................................................................................... 45
VAT TAX SYSTEM ................................................................................................................................................. 46
CANADIAN TAX SYSTEM ..................................................................................................................................... 47
ACCESSORIES ...................................................................................................................................................... 49
LIMITED WARRANTY ........................................................................................................................................... 50

1
INTRODUCING YOUR CASH REGISTER
STANDARD A CCESSORIES
The following are included in the box with your cash register:
- Instruction Manual
- 1 Set of Drawer Keys
- 1 roll 57/58 MM (2 1/4") Single-Ply, Thermal Paper Tape
USING THIS M A N UA L
Your Cash Register manual is organized for easy reference. The front portion contains general information on all
features and functions of the cash register. Instructions for setting the optional programs are next. Transaction
examples for operating the register are at the back of the manual. Use the TABLE OF CONTENTS to locate a
particular item.
Throughout this manual, references to the keypad are shown bolded and in brackets. References to the
op e r a t i on a l keys are preceded by the word "press". For example: Press [ST] . Or: Press [DEPARTMENT 1 ] .
References to the 11-key numeric keypad are preceded by the word "type". For example: Type the number
[ 1 ] .
GETTING ST A RTED
Important note: The cash register must be first plugged in before installing the back-up b a tt e r i es .
Before you begin to operate the register or set the programs, check SETTING UP AND MAINTAINING THE CASH
REGISTER for installation information. Review KEYPAD FUNCTIONS, THE CONTROL SYSTEM and THE
DISPLAY to become familiar with their operations.
NOTE: Programs and transaction information for management reports are stored in the memory of the cash
register. The batteries must be installed to save this information.
SETTING THE REGISTER PROG RA M
Transaction examples provide steps for key operations. Sample receipts are included.
Royal's helpful "Quick Start" program (Page 12) will provide you with the most basic
programming options for the operation of your new cash register. Many users find "Quick
Start" the best way to begin to learn about the many capabilities of the machine.
SAFETY N OTI C E
The main outlet for this cash register must be located near the unit and easily accessible.
Do not use this cash register outdoors in the rain or near any source of liquid.
This equipment is not suitable for use in locations where children are likely to be present.
This equipment, with CLASS l construction, must be connected to a main socket with a protective earthing
connection.

2
SPECIFICATIONS AND SAFETY
MODEL: Royal 410DX
Electronic Cash Register
DISPLAY: Two LCD Displays. Front display for cashier and rear display for the
customer. Symbols for error, change, subtotal, minus, total and item count.
CAPACITY: Total: 9-digit display with 7 numeric-digits input and readout.
PRINTER: Alpha Numeric Thermal Printer
PAPER SUPPLY: 57/58 MM (2 1/4") Single-Ply, Thermal Paper Tape (ROYAL brand part
#013127)
MEMORY PROTECTION: Approximately 30 days after power interruption
2 Size AA (1.5-Volt) Batteries (User installed. Not included with unit.)
TECHNOLOGY: CMOS RAM
OPERATING TEMPERATURE: 0-40 Degrees Centigrade (32-104 Degrees Fahrenheit)
DIMENSIONS: 14 1/4" D x 13 1/2" W x 7 3/4" H
WEIGHT: 9.4 lbs.
W A RN I N G
FEDERAL COMMUNICATIONS COMMISSION (FCC) RADIO FREQUENCY INTERFERENCE
STATEMENT INFORMATION TO THE USER
CAUTION: Changes or modifications to this unit not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. If applicable, connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
4. Consult the dealer or an experienced radio / TV technician for assistance.
Connection of peripherals to this unit requires the use of grounded, shielded cables to ensure
compliance with the Class B FCC limits.

3
BATTERY SAFETY & MAINTAINING THE CASH REGISTER
FEDERAL COMMUNICATIONS COMMISSION (FCC) RADIO FREQUENCY INTERFERENCE
STATEMENT INFORMATION TO THE USER ( co ntin u ed)
IN C A N A D A :
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatuses
set forth in the Radio Interference Regulations of the Canadian Department of Communications.
Le present appareil numerique n’emet pas de bruits radioelectriques depassant les limites applicables aux
appareils numeriques de la Class B prescrites dans le Reglement sur le brouillage radioelectrique edicte
par le ministere de Communications du Canada.
PROPOSITION 65 NOTICE
The following is given in accordance with California Proposition 65:
WARNING: This product contains chemicals known to the State of California to cause cancer, birth defects, or
other reproductive harm. Wash hands after handling.
BATTERY W A RNING
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
- Replace only with the same type of batteries recommended by the manufacturer.
- Use Alkaline or Manganese batteries, standard (Carbon-Zinc)
- When replacing batteries pay attention to the polarity (the positive + and negative – ends of the battery); be
sure to install the batteries in the correction position and proper direction.
- Do not mix old and new batteries, and do not mix Alkaline or Manganese, standard (Carbon-Zinc)
- Properly dispose of used batteries according to the battery manufacturer’s instructions or according to your
local environmental regulations and disposal guidelines.
- Never dispose of any batteries in fire! The batteries may leak or explode.
- This equipment is not suitable for use in locations where children are likely to be present
MAINTAINING THE CASH REGISTER
- Never cover the cash register when turned on. Doing so will prevent proper cooling of the electronic
components.
- Cover the register when not in use to protect components from dust. The cash register should be turned
“OFF” when covered and not in use.
- Take care to keep all liquids away from the machine to avoid spills, which could damage electronic components.
- To clean, use a soft, dry cloth. Do not apply organic solutions such as alcohol.
- Your cash register should be kept in areas free from dust, dampness or extreme hot or cold temperatures.
- If stored in extreme temperatures (below 32 degrees or above 104 degrees Fahrenheit), allow the
temperature inside the register to reach room temperature before turning on.
- DO NOT attempt to pull the paper tape when printing or installing paper. Always use the [ ] key to
advance the paper. Pulling the tape could damage the print mechanism.
- If electronic service is necessary, an authorized service center is recommended. For a list of the Authorized
Service Centers within your local area, please call 1-888-261-3888.
- Familiarize yourself with the safety statements on Page 2.

4
KEY PAD FUNCTIONS
1. [ ] - Paper Feed Key - Advances the paper tape with no effect on register entries.
2. [ Void ] - Void/Error Correction - Used to correct an entry after it is printed or to void the previous entry.
3. [ RA ] - Received on Account Key - used to register any money received on account that is not part of a
sale; i.e., the start-up money put in the drawer at the start of each business day can be registered as an RA.
4. [ ref/- ] - Dual Function: Coupon - Subtracts the amount from an item or the sales total, such as a coupon
deduction. Refund - Subtracts an item that is returned for refund. Minus key totals are shown in the
management report.
5. [ PO ] - Paid Out - Registers any money paid out or taken out of the cash drawer that is not part of a sale.
Paid out totals appear in the management report.
6. [ PLU ] - Price Look-Up - Registers the transaction, including the preset price, of an individual item
linked to the appropriate department.
7. [ C ] - Clear Key - Clears entries made on the keyboard prior to depressing the registration key. Also stops the
error alarm when incorrect entries are made.
8. [ q ty/time ] - Dual-Function: Multiply & Time Display - Multiplies [DEPARTMENT], [PLU] or [ref/-] key
entries; also displays the current time, if set.
7 8 9
void 4/12 8/16 PLU dept.
shift
(text) A/N
B/O C/P
- % ref/- 4 5
6
3/11 7/15
tax
shift
chk/RA
(caps)
(DW) D/Q E/R F/S G/T
Clerk
qty/time
1 2
3
2/10
6/14 #/ST/NS chg/PO
(BS)
(num)
H/U I/V J/W K/X
C 0 00
.
1/9 5/13 amount tend
TOTAL
(space) L/Y M/Z (enter)

5
KEY PAD FUNCTIONS
9. Numeric Entry Keys – 11-key Numeric Key Pad, including keys [0] through [9] and double-zero [00].
10. Department Keys - Used to select non-taxable and taxable sales at the pre-programmed tax rate.
11. [ dept shift ] – Depart ment Shif t Key - Used to access Department 9 – 16 keys.
12. [ Clerk ] – Clerk Key - Used to identify associated transactions with a particular clerk/operator. Supports
a clerk identification number for each operator and an optional security code.
13. [ -% ] - Percent Discount Key - Used to subtract a percentage rate from an individual item or an entire sale.
The rate can be a pre-programmed percentage rate or any other manually entered percentage rate.
14. [ #/NS ] – Non Ad / No-Sale Key - Used to open the cash drawer without a sale or starting a transaction, such
as to make change. Also used to print reference data, any numeric only data up to 7-digits long, on the receipt.
15. [ tax shift ] - Tax Shift Key - Used to enter a non-tax item into a taxable department or to enter a tax item
into a non- taxable department.
16. [ chk ] - Check Key - Total sales paid by check. Check totals appear in the management report.
17. [ chg ] - Charge Key - Used to total sales that are charged. Charge totals appear in the management report.
18. [ ST ] – Sub-Total Key - Used to obtain a sub-total of all entries with tax added. Press this key when
finished entering all items of a sales transaction, before collecting cash from the customer. The amount shown
on the display will be the sub-total amount including tax, if any. Then collect the cash from the customer,
enter the total cash amount tendered and press [ amount tend TOTAL ] to complete the sale and calculate
change.
19. [ amount tend TOTAL ] - Amount Tendered and Cash Total Key - Used to total transactions and to calculate
change from total cash tendered by the customer. In “X” and “Z”-modes this key is used to obtain daily grand
totals of all transactions and to run periodic reports and end-of-day reports. Pressing this key at the end of a
transaction will electronically trigger the cash drawer to pop open.
SETTING UP YOUR CASH REGISTER
IMPORTANT - Please read this section carefully before attempting to operate the cash register or set the programs.
1. Place on a hard, flat, level surface to permit smooth operation of the cash register.
2. Plug in the electrical connection to an appropriate outlet.
3. Install batteries. (See Page 9) Do not install batteries unless the register is plugged in.
4. Install paper. (See Page 10)
5. Set desired program options using Quick Start (Page 12).
6. Set the Control Switch to “reg1” (Receipt On: With Printing) or “reg2” (Receipt Off: Without Printing).
7. The machine is ready for cash register transactions.