Royal 210DX User manual

ROYAL®
T h e r m a l
210
dx
Electronic Cash Register
Instruction Manual
P r i n t e r
24
1500
Departments
PLUs
10 Clerks
Automatic Tax
Computation
4Tax rates
(Including Canadian
and VAT)

WELCOME...
to the Royal family of fine business machines. We
sincerely hope you will enjoy the many benefits o f being
associated with a distinguished produc t name that has
represented both quality and customer satisfaction since
1905 .
This electronic cash register is designed to help your business function smoothly by providing efficient
register operations and accurate management reports. Start-up is quick and easy, yet there are many
options that can be added and revised so that you can customize your operations for optimum
productivity. Here are just a few of the register's many valuable features:
•24 departments
•1500 PLU (Price Look-Up) settings
•10 Clerk Totals
•Security System
•Choice of Journal or Customer Receipt printout
•Automatic tax computation for tax rate (Add-on, Canadian Tax and VAT)
•Up to 4 Tax Tables
•Department-linked entry options that streamline and speed-up operation
•Periodic management reporting systems
•Battery back-up / memory protection of records
PLUS...
The ROYAL CONSUMER PRODUCT SUPPORT HOTLINE gives you
the opportunity to call for operational assistance and problem resolution.
Please call toll-free:
Customer
S erv i ce:
1-800-272-6229 (U S A)
1-888-266-9380 (in Ca n a d a)
01-800-849-4826 (in Mex i c o )
Ordering Supplies: 1-888-261-4555

TABLE OF CONTENTS
INTRODUCING ...YOUR CASH REGISTER .....................................................................................................1
STANDARD ACCESSORIES........................................................................................................................1
USING THIS MANUAL...................................................................................................................................1
SPECIFICATIONS, SAFETY AND FCC ............................................................................................................2
BATTERY SAFETY AND MAINTAINING THE CASH REGISTER..................................................................3
KEYPAD FUNCTIONS.....................................................................................................................................4-5
SET-UP ................................................................................................................................................................5
THE CONTROL SWITCH ...................................................................................................................................6
CASH DRAWER............................................................................................................................................6
THE DISPLAY .....................................................................................................................................................7
READING THE DISPLAY..............................................................................................................................7
Special Symbol Indicators ........................................................................................................................7
DISPLAYING THE TIME................................................................................................................................7
ERROR CONDITIONS........................................................................................................................................8
THE ERROR ALARM SYSTEM ....................................................................................................................8
Clearing An Error......................................................................................................................................8
VOIDING ERRORS........................................................................................................................................8
Voiding the Entry Just Completed............................................................................................................8
Voiding an Earlier Entry............................................................................................................................8
THE BATTERY BACK-UP SYSTEM .................................................................................................................9
LOADING PAPER.............................................................................................................................................10
QUICK START ................................................................................................................. 12-13
SETTING PROGRAMS.................................................................................................................................14
Entering the Program Mode ....................................................................................................................14
Exiting the Program Mode.......................................................................................................................14
Clearing Errors.........................................................................................................................................14
SETTING THE DATE AND TIME.................................................................................................................15
SETTING THE CLERK SYSTEM ............................................................................................................. ..16
PERCENT DISCOUNT (-%).........................................................................................................................17
Setting a Percent Discount (-%) Rate.....................................................................................................17
DEPARTMENT TAX STATUS…………………………………………………………………………….…. 18
Tax Rate Chart……………………………………………………………………………………………...18
DEPARTMENT PROGRAMMING...............................................................................................................19
Assigning a Department Tax Status & Multiple Item Sale.....................................................................19
Programming Departments as Taxable and Non-Taxable....................................................................19
ZERO PRICE ENTRY SETTING..................................................................................................................19
TEXT PROGRAMMING................................................................................................................................20
Selecting the Text ……….......................................................................................................................20
Entering Texts ……………………...........................................................................................................20
Character Code Entry………………………………………………………………………………………21
DOUBLE RECEIPTS....................................................................................................................................22
Double Receipt Setting...........................................................................................................................22
To Issue Double Receipts ......................................................................................................................22
DEPARTMENT SHIFT FUNCTION ……....................................................................................................23
NUMBERED DEPARTMENT FUNCTION...................................................................................................24
TAX RATE………………. .......................................................................................................................25
Programming the Tax Rate.....................................................................................................................25
Single Fixed Percentage Tax Rate…………………………………… ………………………………… 26
PRICE LOOK-UPS……………………………………………………………………………………………..28
Creating Price Look-Ups (PLU’s)…………………………………………………………….……………28
PLU CONFIRMATION REPORT…………………………………………………………………………......29
SECURITY CODE AND DECIMAL POINT………………………………………………………………… 30
Assigning a Security Code…………………………………………………………………………….…..30
Setting the Decimal Point……………………………………………………………………………….…30
SUMMARY OF PROGRAMS……………………………………………………………………………….…32

TABLE OF CONTENTS
TRANSACTION EXAMPLES FOR OPERATING THE CASH REGISTER....................................................33
STANDARD TRANSACTIONS....................................................................................................................33
Registering a Single Item Sale and Tendering Change........................................................................33
Registering a Sale with Multiple Items ...................................................................................................33
Registering a Charge Transaction..........................................................................................................33
Using Split Tendering..............................................................................................................................34
MINUS (-) KEY TRANSACTIONS...............................................................................................................34
Registering a (-) Reduction (Coupon)....................................................................................................34
PERCENT DISCOUNT (-%) TRANSACTIONS..........................................................................................35
Discounting (-%) Individual Items...........................................................................................................35
Overriding the Preset Discount (-%).......................................................................................................35
Using a Preset Discount (-%) on the Total Sale....................................................................................35
Using a Preset Discount (-%) on Individual Items .................................................................................35
PLU CODES.................................................................................................................................................36
Using Fixed PLU Price............................................................................................................................36
Using Open PLU Price............................................................................................................................36
VOIDS...........................................................................................................................................................37
Voiding the Previous Entry in the Middle of a Sale................................................................................37
Voiding a Single Item..............................................................................................................................37
Voiding Multiple Items.............................................................................................................................37
REFUNDS ....................................................................................................................................................38
Refunding a Single Item .........................................................................................................................38
Refunding Multiple Items........................................................................................................................38
TAX OVERRIDE TRANSACTIONS.............................................................................................................39
Exempting Tax on an Item......................................................................................................................39
Exempting Tax on an Entire Sale...........................................................................................................39
Adding Tax to a Non-Taxed Department...............................................................................................39
OTHER TRANSACTIONS...........................................................................................................................40
Registering Money Received on Account..............................................................................................40
Paying Money Out ..................................................................................................................................40
Registering an Identification Number.....................................................................................................40
Registering a No Sale.............................................................................................................................40
MANAGEMENT REPORTS .........................................................................................................................41
"X" POSITION REPORT .........................................................................................................................41
“Z" POSITION REPORT AND RESET........................................................................................................41
PRINTING THE SALES REPORT...............................................................................................................41
ZERO SKIP REPORTING ......................................................................................................................... .41
BALANCING FORMULAS...........................................................................................................................42
PLU AND CLERK REPORTS......................................................................................................................43
TROUBLESHOOTING (FULL SYSTEM CLEAR PROCEDURE)..................................................................44
TAX SYSTEM PRESET ....................................................................................................................................45
VAT TAX SYSTEM............................................................................................................................................46
CANADIAN TAX SYSTEM ...............................................................................................................................47
ACCESSORIES.................................................................................................................................................49
LIMITED WARRANTY ......................................................................................................................................50

1
INTRODUCING ... YOUR CASH REGISTER
___________________________________________________________________
STANDARD ACCESSORIES
The following are included in the box with your cash register:
- Instruction Manual
- 1 Set of Clerk Keys
USING THIS MANUAL
Your Cash Register manual is organized for easy reference. The front portion contains general information on all features and
functions of the cash register. Instructions for setting the optional programs are next. Transaction examples for operating the
register are at the back of the manual. Use the TABLE OF CONTENTS to locate a particular item.
Throughout this manual, references to the keypad are shown bolded and in brackets. References to the operational
keys are preceded by the word "press". For example: Press [subtotal]. Or: Press [DEPARTMENT 1].
References to the 11-key numeric keypad are preceded by the word "type". For example: Type the number [1].
GETTING STARTED
Important note: The cash register must be first plugged in before installing the back-up batteries.
Before you begin to operate the register or set the programs, check SETTING UP AND MAINTAINING THE CASH REGISTER
for installation information. Review KEYPAD FUNCTIONS, THE CONTROL SYSTEM and THE DISPLAY to become familiar
with their operations.
NOTE: Programs and transaction information for management reports are stored in the memory of the cash register. The
batteries must be installed to save this information.
SETTING THE REGISTER PROGRAM
Transaction examples provide steps for key operations. Sample receipts are included.
Royal's helpful "Quick Start" program (Page 12) will provide you with the most basic
programming options for the operation of your new cash register. Many users find "Quick Start"
the best way to begin to learn about the many capabilities of the machine.
SAFETY N
OTI C E
The main outlet for this cash register must be located near the unit and easily accessible.
Do not use this cash register outdoors, in the rain or near any source of liquid.

2
SPECIFICATIONS AND SAFETY
__________________________________________________________________
MODEL: Royal 210dx
Electronic Cash Register
DISPLAY: Two LCD Displays. Front display for cashier and rear display for customer. Symbols for
error, change, subtotal, minus, total and item count.
CAPACITY: Total: 9-digit display with 7 numeric-digits input and readout.
PRINTER: Alpha Numeric Thermal Printer
PAPER SUPPLY: 57/58 MM (2 1/4") Single-Ply, Bond Register Tape (ROYAL brand part # 013129)
MEMORY PROTECTION: Approximately 30 days after power interruption
2 Size AA (1.5-Volt) Batteries (User installed. Included with unit.)
TECHNOLOGY: CMOS RAM
OPERATING TEMPERATURE: 0-40 Degrees Centigrade (32-104 Degrees Fahrenheit)
DIMENSIONS: 14 1/4" D x 13 1/2" W x 7 3/4" H
WEIGHT: 9.4 lbs.
W ARN I N G
FEDERAL COMMUNICATIONS COMMISSION (FCC) RADIO FREQUENCY INTERFERENCE
STATEMENT INFORMATION TO THE USER
CAUTION: Changes or modifications to this unit not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. If applicable, connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
4. Consult the dealer or an experienced radio / TV technician for assistance.
Connection of peripherals to this unit requires the use of grounded, shielded cables to ensure compliance
with the Class B FCC limits.

3
BATTERY SAFETY & MAINTAINING THE CASH REGISTER
FEDERAL COMMUNICATIONS COMMISSION (FCC) RADIO FREQUENCY INTERFERENCE
STATEMENT INFORMATION TO THE USER (continued)
IN CANADA:
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatuses
set forth in the Radio Interference Regulations of the Canadian Department of Communications.
Le present appareil numerique n’emet pas de bruits radioelectriques depassant les limites applicables aux
appareils numeriques de la Class B prescrites dans le Reglement sur le brouillage radioelectrique edicte
par le ministere de Communications du Canada.
PROPOSITION 65 NOTICE
The following is given in accordance with California Proposition 65 :
WARNING: This product contains chemicals known to the State of California to cause cancer, birth defects,
or other reproductive harm. Wash hands after handling.
BATTERY WARNING
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
- Replace only with the same type of batteries recommended by the manufacturer.
- When replacing batteries pay attention to the polarity (the positive + and negative –ends of the battery); be sure to install
the batteries in the correction position and proper direction.
- Do not mix old and new batteries, and do not mix alkaline, standard (carbon-zinc) or rechargeable (ni-cad, ni-mh, etc.)
batteries.
- Properly dispose of used batteries according to the battery manufacturer's instructions or according to your local
environmental regulations and disposal guidelines.
- Never dispose of any batteries in fire! The batteries may leak or explode.
MAINTAINING THE CASH REGISTER
- Never cover the cash register when turned on. Doing so will prevent proper cooling of the electronic components.
- Cover the register when not in use to protect components from dust. The cash register should be turned “OFF” when
covered and not in use.
- Take care to keep all liquids away from the machine to avoid spills, which could damage electronic components.
- To clean, use a soft, dry cloth. Do not apply organic solutions such as alcohol.
- Your cash register should be kept in areas free from dust, dampness or extreme hot or cold temperatures.
- If stored in extreme temperatures (below 32 degrees or above 104 degrees Fahrenheit), allow the temperature inside
the register to reach room temperature before turning on.
- DO NOT attempt to pull the paper tape when printing or installing paper. Always use the [feed] key to advance the
paper. Pulling the tape could damage the print mechanism.
- If electronic service is necessary, an authorized service center is recommended. For a list of the Authorized Service
Centers within you local area, please call 1-888-261-3888.
- Familiarize yourself with the safety statements on Page 2.

4
7 8 9
KEY PAD FUNCTIONS
__________________________________________________________________
Feed Void 4/12 8/16 PLU Dept.
shift
(text) A/N B/O C/P
-% Ref/- 4 5
6
3/11 7/15 Tax
shift
Check
/RA
(caps) (DW) D/Q E/R F/S G/T
Clerk Qty
/Time 1 2
3
2/10
6/14 #/ST/NS Charge
/PO
(BS) (num.) H/U I/V J/W K/X
C 0 00
.
1/9 5/13 Amt Tend
TOTA L
(space) L/Y M/Z (enter)
1. [ feed ] - Paper Feed Key - Advances the paper tape with no effect on register entries.
2. [ void ] - Void/Error Correction - Used to correct an entry after it is printed or to void the previous entry.
3. [ RA ] - Received on Account Key - used to register any money received on account that is not part of a sale; i.e., the
start-up money put in the drawer at the start of each business day can be registered as an RA.
4. [ ref/- ] - Dual Function: Coupon - Subtracts the amount from an item or the sales total, such as a coupon deduction.
Refund - Subtracts an item that is returned for refund. Minus key totals are shown in the management report.
5. [ PO ] - Paid Out - Registers any money paid out or taken out of the cash drawer that is not part of a sale. Paid out totals
appear in the management report.
6. [ PLU ] - Price Look-Up - Registers the transaction, including the preset price, of an individual item linked to the
appropriate department.
7. [ C ] - Clear Key - Clears entries made on the keyboard prior to depressing the registration key. Also stops the error alarm
when incorrect entries are made.
8. [ qty/time ] - Dual-Function: Multiply & Time Display - Multiplies [DEPARTMENT], [PLU] or [Ref/-] key entries; also
displays the current time, if set.

5
KEY PAD FUNCTIONS
9. Numeric Entry Keys –11-key Numeric Key Pad, including keys [0] through [9] and double-zero [00].
10. Department Keys - Used to select non-taxable and taxable sales at the pre-programmed tax rate.
11. [ dept shift ] –Department Shift Key - Used to access Department 9 –16 keys.
12. [ clerk ] –Clerk Key - Used to identify associated transactions with a particular clerk/operator. Supports a clerk
identification number for each operator and an optional security code.
13. [ -% ] - Percent Discount Key - Used to subtract a percentage rate from an individual item or an entire sale. The rate can
be a pre-programmed percentage rate or any other manually entered percentage rate.
14. [ #/NS ] –Non Ad / No-Sale Key - Used to open the cash drawer without a sale or starting a transaction, such as to make
change. Also used to print reference data, any numeric only data up to 7-digits long, on the receipt.
15. [ tax shift ] - Tax Shift Key - Used to enter a non-tax item into a taxable department or to enter a tax item into a non-
taxable department.
16. [ check ] - Check Key - Total sales paid by check. Check totals appear in the management report.
17. [ charge ] - Charge Key - Used to total sales that are charged. Charge totals appear in the management report.
18. [ subtotal ] –Sub-Total Key - Used to obtain a sub-total of all entries with tax added. Press this key when finished
entering all items of a sales transaction, before collecting cash from the customer. The amount shown on the display will
be the sub-total amount including tax, if any. Then collect the cash from the customer, enter the total cash amount
tendered and press [ amt tend/TOTAL ] to complete the sale and calculate change.
19. [ amt tend/TOTAL ] - Amount Tendered and Cash Total Key - Used to total transactions and to calculate change from
total cash tendered by the customer. In “X”and “Z”-modes this key is used to obtain daily grand totals of all transactions
and to run periodic reports and end-of-day reports. Pressing this key at the end of a transaction will electronically trigger
the cash drawer to pop open.
SETTINGUP YOUR CASH REGISTER
IMPORTANT - Please read this section carefully before attempting to operate the cash register or set the programs.
1. Place on a hard, flat, level surface to permit smooth operation of the cash register.
2. Plug in the electrical connection to an appropriate outlet.
3. Install batteries. (See Page 9) Do not install batteries unless the register is plugged in.
4. Install paper. (See Page 10)
5. Set desired program options using Quick Start (Page 12).
6. Set the Control Switch to “R1” (Receipt On: With Printing) or “R2” (Receipt Off: Without Printing).
7. The machine is ready for cash register transactions.

6
THE CONTROL SWITCH
__________________________________________________________________
The Control Switch on the left-edge of the cash register inside the printer compartment must be properly positioned to operate or
program the cash register. The Control Switch is also used to access the “X” and “Z” modes to print or reset the totals for the
management reports. Fig.
A
REG2 X
REG1 Z
OFF PRG
Depending on the desired operation, position the Control Switch as follows:
"OFF" - The cash register is turned off and inoperable.
"R1" (On/Journal Tape) - The cash register isset for standard sales operation, including present options. A journal record is
printed for each transaction.
"R2" (On/Customer Receipt) - The cash register is set for standard sales operations, including preset options. A customer
receipt will not print for each transaction.
"X" (Prints Mid-Day or Periodic Management Reports) - Prints the "X" management report at anytime and does NOT reset
the totals to zero.
"Z" (Prints End-of-Day Management Reports and Resets Totals) - Prints the "Z" management report at the end-of-the-day
and resets totals to zero (except "locked-in" grand total).
"PRG" (Program Mode) - Used to set and change program settings.
REMOVABLE CASH DRAWER WITH LOCK
This model cash register has a compact cash box that takes up less counter space. The removable cash drawer has 4-bill slots
that are sized to accommodate either US, Canadian or Mexican paper currency. It also has a removable coin tray. The coin
tray is preset with 4-coin slots, however it can be expanded up to 6-slots to accommodate additional coins if required.
The coin separators, creating the walls between each coin slot, are removable and can be re-positioned in another groove to
change the size of each coin slot. Three separators are already installed in the coin tray to create 4-slots. Two additional
separators are included in the box with the cash register (please check the packaging thoroughly) and one or both of these can
be installed to create a total of 5 or 6-slots. To remove a separator already installed in the coin tray, lift out the removable coin
tray from the cash drawer. While squeezing the bottom of the plastic separator where it inserts into the groove opening at the
bottom of the coin tray, turn the coin tray upside-down and use a flat-head screw driver from the opposite side to gently push the
plastic locking tab out of the groove. Be careful not to break the plastic. To install a separator into the coin tray; line up the
separator in a groove with the curved side of the separator facing down and into the coin tray, matching the shape of the coin
tray. Be sure the separator is in one groove only; and push it all the way down into the coin tray until the locking tab clicks into
position.
The cash drawer will open automatically or electronically after completing a cash, check or charge transaction or by pressing the
[#/NS] no-sale key. The cash drawer can also be opened manually by using the hidden emergency lever underneath the
register, towards the back of the cash box.
The cash drawer is electronically locked when the control switch is in the "OFF" position. In addition, the cash drawer is
designed with a security “lock and key”that manually locks it and prevents it from opening either electronically or when manually
using the hidden emergency lever underneath the register. WARNING: The cash drawer cannot be opened when it is locked
using the cash drawer key (# 515) –do NOT lose these keys.
When opened, the cash drawer can be completely removed from the register by lifting up on the front of the open drawer and
pulling it towards you away from the register.