Samsung DCS User manual

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STANDARD TELEPHONE
USER GUIDE
SAMSUNG DCS
DIGITAL COMMUNICATIONS SYSTEM
NOVEMBER 1995
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TABLE OF CONTENTS
ABOUT THIS BOOK
THINGS YOU SHOULD KNOW
USER ORIENTATION...................................................................................................2
HOOKFLASH.................................................................................................................2
C.O. LINES.......................................................................................................................2
DISTINCTIVE RINGING.............................................................................................3
SYSTEM TONES.............................................................................................................3
OUTSIDE CALLS
MAKING AN OUTSIDE CALL..................................................................................5
ANSWERING AN OUTSIDE CALL.........................................................................5
UNIVERSALANSWER................................................................................................5
SENDING AFLASH......................................................................................................6
RECALLDIAL TONE...................................................................................................6
BUSY LINE QUEUING WITH CALL-BACK .........................................................6
INTERCOM CALLS
CALLING OTHER STATIONS...................................................................................7
ANSWERING INTERCOM CALLS..........................................................................7
BUSY STATION CALLBACK......................................................................................7
BUSYSTATION CAMP-ON........................................................................................7
CALLING YOUR SYSTEM OPERATOR..................................................................8
CALL PROCESSING
HOLDING CALLS.........................................................................................................9
HOLD RECALL..............................................................................................................9
RETRIEVING CALLS ON HOLD AT ANOTHER STATION.............................9
CONSULTATION HOLD.............................................................................................9
TRANSFER RING CALLS.........................................................................................10
TRANSFER WITH CAMP-ON.................................................................................10
TRANSFER RECALL..................................................................................................11
CALL WAITING...........................................................................................................11
SETTING UPACONFERENCE...............................................................................11
FORWARDING YOUR CALLS................................................................................12
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FORWARD ALLCALLS.............................................................................................12
FORWARD BUSY.........................................................................................................13
FORWARD NO ANSWER.........................................................................................13
FORWARD NO ANSWER/BUSY...........................................................................13
FORWARD FOLLOW ME.........................................................................................13
STATION CALL PICK-UP.........................................................................................14
GROUP CALLPICK-UP............................................................................................14
DIALING FEATURES
SPEED DIALING.........................................................................................................15
PROGRAMMING PERSONALSPEED DIAL NUMBERS...............................15
LAST NUMBER REDIAL...........................................................................................16
SAVE NUMBER WITH REDIAL..............................................................................16
PULSE TO TONE CHANGEOVER.........................................................................16
PAGING AND MESSAGING
MAKING AN INTERNALPAGE............................................................................17
MAKING AN EXTERNALPAGE............................................................................17
ALL PAGE......................................................................................................................17
MEET ME PAGE/ANSWER.....................................................................................17
CALL PARK AND PAGE...........................................................................................18
RETRIEVING APARKED CALL.............................................................................18
SETTING AMESSAGE INDICATION...................................................................18
RETURNING MESSAGES.........................................................................................19
CANCELLING AMESSAGE.....................................................................................19
PROGRAMMED MESSAGES...................................................................................19
CONVENIENCE FEATURES
DO NOT DISTURB......................................................................................................20
BARRING OUTSIDE CALLFROM YOUR PHONE..........................................20
ANSWERING THE DOOR PHONE.......................................................................20
CALLING THE DOOR PHONE..............................................................................21
APPOINTMENT REMINDER/ALARM CLOCK...............................................21
ACCOUNT CODES.....................................................................................................22
IN/OUT OF GROUP ..................................................................................................22
DIALBYVOICE...........................................................................................................22
CUSTOMIZING YOUR PHONE
CHANGE YOUR PASSCODE..................................................................................24
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This booklet provides instructions for using an industry standard single
line telephone set with the SAMSUNG DCS. Avariety of single line sets
from many different manufacturers are available. Check with your ser-
vice and installation company to ensure proper operation with the
SAMSUNG DCS system.
Please take the time to study this guide and to become familiar with the
operation of your standard telephone. Keep it handy. You may need to
look up instructions for infrequently used features.
Learning to use your telephone correctly will make everyday telephone
communications a breeze.
1
ABOUT THIS MANUAL
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USER ORIENTATION
Lifting the handset on your telephone will provide SAMSUNG DCS
dial tone. This is also referred to as internal or intercom dial tone. To get
an outside line from the telephone company, dial an access code, usual-
ly the digit “0.” To call another station in your system, simply dial its
extension number. See your system directory list for other access codes
and extension numbers.
HOOKFLASH
Throughout this guide, you will see references to “hookflash.” Ahook-
flash is a momentary operation of the hookswitch required for a feature
operation. Some telephones have a FLASH key. This key may be
pressed instead of the hookswitch.
C.O. LINES
Lines from the telephone company are “C.O. lines.” Calls on these lines
are referred to as “outside calls.” These C.O. lines are accessed by dial-
ing an access code. For example, dial 0to get a local outside line or dial
80 – 89for other line groups. Each line in the system is numbered begin-
ning with 701, and then 702, 703, etc. To get a specific line, dial its three
digit line number. If Least Cost Routing (LCR) is programmed into the
system, you will only be required to dial 0.
2
THINGS YOU SHOULD KNOW
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DISTINCTIVE RINGING
SAMSUNG DCS provides distinctive ring patterns to your phone:
• Outside calls have a single ring tone repeated;
• Intercom calls have a double ring tone repeated;
• Door phone calls and alarm/appointment reminders have a short
triple ring tone rapidly repeated.
SYSTEM TONES
The system provides several tones to assist you. Some of these tones are
already familiar to you.
Intercom Dial Tone – Asteady tone that indecates you can begin dialing.
Ringback Tone – Indicates the station you dialed os ringing.
Busy Tone – Indicates the station you dialed is busy.
DND/No More Calls Tone – Fast busy tone indicates the station you
dialed is in the Do Not Disturb mode or cannot receive any more calls.
Transfer/Conference tone – Indicates your call is being held and you
can dial another party.
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Confirmation Tone – Very short beeps followed by dialing tone indi-
cates you have correctly set or canceled a system feature.
Error Tone – A distinctive two level beeping tone indicates you have
done something incorrectly. Try again.
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MAKING AN OUTSIDE CALL
• Lift the handset and receive internal dial tone.
• Dial a C.O. line or line group access code.
• Receive outside dial tone and then dial the telephone number.
• Finish the call by replacing the handset.
If your system is programmed to require an AUTHORIZATION code
before making a call:
• Dial ( and a valid code. You will hear transfer tone.
• Hookflash and select a C.O. line.
If your system is programmed to require an account code before mak-
ing a call:
• Dial 47 and a valid code.
• Hookflash and receive transfer tone. Select a C.O. line.
For more information on authorization and account codes, see your sys-
tem administrator.
ANSWERING AN OUTSIDE CALL
• Lift the handset. You are automatically connected to the ringing
call.
• Finish the call by replacing the handset.
UNIVERSAL ANSWER
Outside lines may be programmed to ring a general alerting device. To
answer calls ringing this device, dial 67. This device can operate in the
Day or Night mode.
5
OUTSIDE CALLS
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SENDING A FLASH
While you are on an outside call, hookflash, receive transfer tone and
dial49 to send a flash to the telephone company. This may be required
for some custom calling features or CENTREX lines.
RECALL DIAL TONE
Hookflash and then dial 18 to disconnect your outside call and receive
telephone company dial tone for a new call.
BUSY LINE QUEUING WITH CALL-BACK
If you receive a busy signal when you select an outside line:
• While on that call, hookflash, receive transfer tone and dial 44.
• When the line becomes free, the system will call you back.
• Lift the handset, receive dial tone and dial the telephone number
or the speed dial number again.
NOTE: Acallback will be cancelled if it is not answered within 30 seconds.
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CALLING OTHER STATIONS
• Lift the handset.
• Dial the extension number or group number.
• Wait for the party to answer.
• If you hear several brief tone bursts instead of ringback tone, the
station you called is set for Voice Announce or Auto Answer.
• Begin speaking immediately after the tone.
• Finish the call by replacing the handset.
ANSWERING INTERCOM CALLS
• Lift the handset and you are automatically connected to the ringing
call.
• Finish the call by replacing the handset.
BUSY STATION CALLBACK
When you call another station and you receive a busy signal:
• Hookflash, receive transfer tone, dial 44, receive transfer tone and
hang up.
• When the busy station becomes free, your telephone will ring.
• Lift the handset to automatically call the now idle station.
NOTE: You have 30 seconds to answer or the callback will be canceled.
BUSY STATION CAMP-ON
When you call another station and receive a busy signal but you do not
INTERCOM CALLS
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want to wait for a call back:
• Hookflash,receive transfer tone and dial 45.
• The called station will receive off-hook ring or camp-on tone.
• You will hear ringback tone.
• Wait for the called party to answer.
The called station must release its first call or put it on hold before
answering your camp-on.
CALLING YOUR SYSTEM OPERATOR
• Lift the handset and dial 9to call your system operator or group
of operators.
• If you want to call a specific operator, dial that person’s extension
number.
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HOLDING CALLS
• When you are connected to any call, hookflash, receive transfer
tone and dial11. The call will now be on hold. You may now make
or receive a second call.
• To take the caller off hold, lift the handset and dial11. You are now
connected to the call. You may resume your conversation.
NOTE: Astandard telephone can put only one call on hold at a time.
HOLD RECALL
If you leave a call on hold longer than the hold timer, the call will recall
your station.
• When your phone rings, lift the handset to answer the recall.
• If you do not answer this recall within a preprogrammed period
of time, it will go to the operator group.
RETRIEVING CALLS ON HOLD AT ANOTHER STATION
When a line is on hold at any other station:
• Lift the handset and dial 12 plus the extension number of the sta-
tion that placed the call on hold – OR –dial12 plus the line num-
ber if you know what it is.
CONSULTATION HOLD
When you are speaking on an outside line and it is necessary to consult
CALL PROCESSING
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with another extension:
• Hookflash and receive transfer tone. Your call is placed on trans-
fer hold.
• Dial an extension number.
• Consult with the internal party.
• Hookflash to return to the outside party or hang up to transfer the
call.
NOTE: Repeatedly pressing the hookflash will flip-flop between the
outside and inside parties (except if the destination station is set
for Auto Answer or VoiceAnnounce).
TRANSFER RING CALLS
Transfer is used to send any call to another extension in one of two
ways. You can perform a screened transfer by informing the other
extension who is calling or you can perform a blind transfer without
notification.
• While you are speaking on a call, hookflash to receive transfer dial
tone and then dial an extension number. Your call is automatical-
ly put on transfer hold.
• Hang up when you hear ringing – OR – wait for the party to
answer and advise the party of the call and then hang up. If the
transfer is refused, you will be reconnected to the outside line
when the station hangs up or you can hookflash to return to the
outside party.
NOTE: After the inside party answers, you may alternate back and
forth between the parties by hookflashing.
TRANSFER WITH CAMP-ON
When you are transferring a call to another station and it is busy, you
may camp the call on to this station:
• While you are speaking on a call, hookflash to receive transfer dial
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tone and then dial an extension number. Your call is automatically put
on transfer hold.
• Hang up when you hear a busy signal. The called party will be
alerted that a call is waiting.
TRANSFER RECALL
All calls that you have transferred (screened, unscreened and camped-
on) will automatically recall to your station if they are not answered in
a preprogrammed period of time.
CALL WAITING
If an outside call has been camped-on to your phone or another station
is camped-on to you:
• You will receive a camp-on tone indicating another call is waiting.
• Hookflash and then dial 11to put the first call on hold.
• Hang up and the waiting call will ring.
• Lift the handset to answer.
• Complete this call by transferring it or hanging up.
• Lift the handset and then dial 11to return to your first call.
SETTING UP A CONFERENCE
You may conference five parties (you and four other parties) in any
combination of outside lines and internal stations in any order.
• While you are engaged in a conversation, hookflash, receive
transfer tone and dial 46. You will receive conference tone.
• Make another call, either intercom or outside, and then recall and
receive conference tone.
• Make another call, either intercom or outside.
After the called party answers, hookflash and receive conference
tone.
• Make another call – OR –hookflash to join all parties.
• Repeat as necessary.
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To drop a party from your conference call:
• Hookflash,recieve confirmation tone and dial the extension or line
number that is to be dropped.
• Receive conference tone and dial 46 to rejoin the other parties.
NOTES: To leave the conference, hang up. Control will be passed to the
first internal station that was added. If there are no internal
stations and you wish to leave outside lines connected togeth-
er in a trunk to trunk conference, follow the instructions to
drop a party and use your extention number. When the parties
on the outside lines hang up, the lines will release automati-
cally.
FORWARDING YOUR CALLS
You may forward your calls to other stations or groups of stations.
When they are programmed, Forward All Calls will have priority over
Forward Busy and Forward No Answer conditions.
To clear all call forward conditions set at your station, lift the handset
and dial 600.
NOTE: It is not necessary to clear call forwarding to chage your selec-
tion; simply enter a new forward command.
FORWARD ALL CALLS
To forward all your calls to another station:
• Lift the handset and dial 601 plus the extension or group number.
• Receive confirmation tone and hang up.
To cancel Forward All Calls, lift the handset and dial 600 – OR – dial
another forward code, e.g., 604.
.
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FORWARD BUSY
To forward calls to another station when you are on the phone:
• Lift the handset and then dial 602 plus the extension or group
number.
• Receive confirmation tone and hang up.
To cancel the Forward Busy, lift the handset and dial 600 – OR – dial
another forward code, e.g., 604.
FORWARD NO ANSWER
To forward calls to another station when you do not answer:
• Lift the handset and then dial 603 plus the extension or group
number.
• Receive confirmation tone and then hang up.
To cancel Forward NoAnswer, lift the handset and dial 600 – OR – dial
another forward code, e.g., 604.
FORWARD NO ANSWER/BUSY
To forward calls to another station when you do not answer or when
you are on the phone:
• Lift the handset and dial 604plus the extension or group number.
• Receive confirmation tone and hang up.
To cancel the Forward No Answer/Busy, lift the handset and dial 600
– OR –dial another forward code, e.g., 601.
FORWARD FOLLOW ME
When you want all calls to our extension forwarded to the extension
where you are now:
• Dial 605 plus the extension number.
• Receive confirmation tone and hang up.
If you want a specific extension’s call forwarded to your phone (Remote
Call Forward):
• Dial 605 plus the desired extension number.
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• Receive confirmation tone and hang up.
To cancel Forward Follow Me, lift the handset and dial 600 – OR – dial
another forward code, e.g., 601.
STATION CALL PICK-UP
To pick up (answer) a call ringing at another station:
• Lift the handset and dial65plus the extension number of the ring-
ing phone.
GROUP CALL PICK-UP
To pick up (answer) a call ringing in any pickup group:
• Lift the handset and dial66plus the desired group number01 - 20.
NOTE: Station and group pickup features cannot be used to answer
recalls to a station, only new ringing calls and operator recalls.
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SPEED DIALLING
You can dial a preprogrammed telephone number stored in the system-
wide speed dial list of numbers 500999 or from your personal list of
numbers 0049.
• Lift the handset and then dial 16.
• Dial the desired speed dial number.
• The telephone number is automatically dialled for you.
PROGRAMMING PERSONAL SPEED DIAL NUMBERS
You can program frequently dialled telephone numbers in a personal
speed dial list. A station may be assigned up to fifty numbers, 00 – 49.
See your system administrator to determine the amount assigned to
your station.
• Go off-hook, dial 15 and then dial 105.
• Dial a speed dial number (00 – 49).
• Dial a line or line group access code .
• Dial the telephone number to be stored (18 digits maximum).
It can include #, *.
• Simply go on-hook to store your dialled digits.
NOTE: 1. If you are presented an error tone at any time, then go on-
hook and resume from the beginning.
2. Unfortunately, phones are not allowed to put a Flash or a
Pause into your dialled-digit stream.
3. There is no way to erase programmed bin previously, but
overwriting may be allowed.
DIALLING FEATURES
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LAST NUMBER REDIAL
To redial the last telephone number you have dialled:
• Lift the handset and dial 19.
NOTE: Redial does not apply to intercom calls.
SAVE NUMBER WITH REDIAL
To save the number you have just dialled for later use:
• Before hanging up, hookflash, receive confirmation tone and dial17.
To redial this saved number at any time:
• Lift the handset and dial17. This step will select the same line and
dial the number for you.
This telephone number is stored in memory until you save another.
When you do, the new number will be saved and the previous number
will be erased.
NOTE: Save Number does not apply to intercom calls.
PULSE TO TONE CHANGEOVER
When making an outside call on a dial pulse line, press #. All digits
dialled after the #will be sent as tones.
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