Samsung 21 User manual

OfficeServ Link
User Guide
Version 2.1
June 2005

Pageii ©SAMSUNGElectronicsCo.,Ltd
COPYRIGHT
This manual is proprietary to SAMSUNG Electronics Co. Ltd. and is protected by copyright.
No information contained herein may be copied, translated, transcribed or duplicated for any
commercial purposes or disclosed to third parties in any form without the prior written consent of
SAMSUNG Electronics Co. Ltd.
TRADEMARKS
Samsung and are trademarks of Samsung Electronics Co., Ltd.
OfficeServ Link is registered trademark of SAMSUNG.
Product names mentioned in this document may be trademarks and/or registered trademarks of
their respective companies.
This manual should be read before the installation
and operation of the OfficeServ Link Software.
OfficeServ Link
Version 2.1
User Guide

Preface OfficeServLinkVersion2.1UserGuide
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Preface
About This Manual
This manual is a user’s guide for the OfficeServ Link application; this is a Computer
Telephony Integration (CTI) program which allows Samsung OfficeServ and iDCS telephone
systems to interact with one or more Computers connected to a Network.
This manual describes the main function, installation, optional features, and examples of
usage of the OfficeServ EasySet application.
This manual includes the phased description of program from the fundamental
understanding to the processes that shall be performed for the use of OfficeServ Link. The
layout of this manual is also useful for users to select and read only the chapters that
currently concern them. However, before using the OfficeServ Link, users need to be familiar
with this manual. Keep the notices of this manual in mind before installing or using the
programs.
If you have any question or problem while using the programs of OfficeServ Link, contact an
Authorized Samsung Reseller.
Conventions
The followings are symbols used in this manual. You have to be familiar with this information
along with these symbols to use the OfficeServ Link safely in an appropriate way.
Indicate a potentially hazardous situation which if not avoided, may result in
minor or moderate injury. It may also be used to alert against unsafe practices.

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TableOfContents OfficeServLinkVersion2.1UserGuide
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Table of contents
Preface iii
About This Manual.................................................................................................................iii
Conventions...........................................................................................................................iii
Table of contents ............................................................................................................ v
Chapter 1 Introduction ................................................................................................... 7
Overview of OfficeServ Link...................................................................................................7
Various Connections to PBX systems.................................................................................7
Various Option Settings ......................................................................................................7
License Management .........................................................................................................7
Evaluation Period................................................................................................................7
Chapter 2 Installation of Link......................................................................................... 9
Preparation for installing Link.................................................................................................9
Computer System Requirements........................................................................................9
DCS Key Telephone Requirements....................................................................................9
Configuration Environment...................................................................................................10
SystemAdministration Requirements..................................................................................11
Installation............................................................................................................................11
Post Installation....................................................................................................................16
Checking the registered program group ...........................................................................16
Installing the Link License.................................................................................................16
Chapter 3 OfficeServ Link Settings............................................................................. 17
Executing OfficeServ Link....................................................................................................17
Description of Link Main Window.........................................................................................18
Configuration of Link Main Window ..................................................................................18
Communication Environment Setup....................................................................................20
Connection mode to telephone system ............................................................................20
Communication environment setup for SIM / Serial cable connections............................21
Communication Environment Setup for TCP/IP connections............................................21
Communication Environment Setup for user connection in standby ................................22
Example of Environment Setup ........................................................................................23
Option Settings.....................................................................................................................24
Normal option ...................................................................................................................24
Message Monitoring and Saving Option...........................................................................25
SMDR / UCD Transmition Options....................................................................................27
OfficeServ Call+ Function Support Option........................................................................27
Link State Message Display Option..................................................................................27
Link Display Language Option..........................................................................................28
Switch Link Recovery Try Count Option ...........................................................................28
Recovery Try Time Period Option.....................................................................................28

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Chapter 4 Using Link.................................................................................................... 31
Connecting to a telephone system...................................................................................... 31
Connecting PBX system after Setup of Communication Environment..............................32
Disconnecting to the PBX system and user........................................................................ 35
Chapter 5 Link Operating State View........................................................................... 36
Viewing Link state in Default mode ..................................................................................... 36
Chapter 6 Message Monitoring.................................................................................... 38
Call processing message monitoring program.................................................................... 38
SMDR / UCD Message Monitoring Program ...................................................................... 41
Installing Monitoring Program on other Computer............................................................... 46
Chapter 7 License Registration................................................................................... 49
Running the License Tools .................................................................................................. 49
Installing the License........................................................................................................... 50

Introduction OfficeServLinkVersion2.1UserGuide
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Chapter 1 Introduction
Overview of OfficeServ Link
The OfficeServ Link version 2.1(called Link) is a software product that sits between CTI
applications, (based on the Microsoft TAPI 2.x specifications), and Samsung’s OfficeServ
and iDCS range of telephone systems. Many different CTI applications based on TAPI 2.x
can interact with the telephone system through the intervention of Link. Also, all kinds of call
processing events generated from the telephone system are transferred to each CTI
application through the intervention of Link.
The Link has the following functions:
Various Connections to PBX systems
The Link supports various connections such as SIM, Direct Serial, TCP/IP, etc., depending
on system requirements in order to connect to the telephone system.
Various Option Settings
The Link provides various options that can be easily set depending on the operational states
- message-processed state view, SMDR/UCD message-related functions, OfficeServ Call,
OfficeServ Call Plus, OfficeServ Operator Processing, etc.
License Management
The Link provides a license management function for Samsung CTI Products including:
OfficeServ Call / CallPlus, Operator, EasySet, News etc.
To use any software, a valid license has to be installed on the Link.
Evaluation Period
You can use the OfficeServ Link in an evaluation mode for thirty days from first installation.
During this evaluation period, the Link application and other OfficeServ applications
connected through the Link, e.g. OfficeServ Call, will function correctly. The Link must be
registered by the application of a valid license key during this period, failure to apply a
license key will result in the non operation of the Link and any associated applications at the
end of the evaluation period.

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Installation OfficeServLinkVersion2.1UserGuide
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Chapter 2 Installation of Link
Preparation for installing Link
Before installing the Link software, following system requirements are needed.
Computer System Requirements
yOperating System (OS)
−Windows 2000 Professional / Server
−Windows XP Professional
Recommended OS: Windows 2000 Professional or later
Note: Administrator privileges are required to install and run this application
yCPU
-Intel P4 1GHz (minimum) or faster
yHard Disk
−500 MB or greater
yMemory Capability
−Minimum or more than the specification required for the installed OS
Memory Recommended: 256 MB or greater
yLAN card, COM port
DCS Key Telephone Requirements
yTelephone system software version required for Link Operation
−iDCS 500: Ver. 1.33 or higher
−DCS 100: Ver. 1.33 or higher
−OfficeServ : Ver. 2.13 or higher
yOther Key telephone systems capable of interworking with OfficeServ Link
In order to check if your telephone system has the latest version capable of supporting the Link,
contact your Authorised Samsung Reseller.

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Configuration Environment
The following figure shows the connections between the Link-installed computer and the
DCS Key telephone system, and relations among the CTI applications-installed computers.
OfficeServ Call OpenTSP
3rd Party
CTI S/W
95/98/ME/NT/2000/XP
OfficeServ Operator
NT / 2000 / XP Any PC
OfficeServ
Link
SIO, TCP/IP
TCP / IP
ARC Server
OpenTSP
Open TSP
Installed Computer
OfficeServ Link Installed Computer
ARC
Agent
Other
TAPi S/W
EasySet
Server
(Web Server)
EasySet
Client
EasySet
Client
<< OfficeServ Link, Call, Operator, EasySet, OpenTSP Driver, ACD, 3rd Party S/W Configuration Diagram >>
OfficeServ
ACD Server
ICC
Agent
ICC
Agent
ICC
Agent
ACD
Agent
DCS Key Telephony System
or
OfficeServ System
Figure 2.1 Typical configuration diagram
As shown in the figure above, the Link supports SIO connections (SIM, Direct Serial
Connection) to the Telephone system, and the LAN connections of TCP/IP protocol. The
connections depend on the type of telephone system. Contact your
Authorised Samsung
Reseller
as to which connections your system supports.
In addition, the Link receives and manages a connection request from each user’s computer
through TCP/IP LAN, and transmits and receives messages generated between the
telephone system and the CTI applications that are running on users’ computers.
Note Link connections for each DCS Key telephone system
• iDCS 500 / 100 / OfficeServ: Supports Serial / LAN connections.
Note User’s CTI applications connected to the Link shall be based on Tapi 2.x. All CTI
Application that want to connect the DCS Key telephone system have to use the
OpenTSP Driver. The OpenTSP Driver is the Tapi 2.x compatible Telephony Service Provider for
3rd party Tapi compatible CTI Software.

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System Administration Requirements
Users must be logged on with an Administrator privileges to install and run this program
successfully. Administrators have complete and unrestricted access to the computer/domain.
Installation
The Link installation process is provided in a single installation program. Execute
LinkSetup.exe, and then the Link installation program will run automatically.
Note You have to install the Link program to use the CTI applications of the OfficeServ or iDCS
telephone systems. OfficeServ Call / CallPlus, OfficeServ Operator, EasySet, and Internet Call
Center Package, which are programs using the CTI application functions of DCS Key telephone
system, may utilize the switching function through all the Link. Before using those programs, you
have to install the Link.
Install the Link program as follows:
1. Execute LinkSetup.exe, the Link installation program, and the following dialog box will
appear on the screen.
Click on the [Next] button.

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2. License Agreement dialog box appears on the screen. Read the text of License
Agreement, and click on the [Next] button if you agree to its contents. If you do not agree,
the Link installation program exits automatically.
3. User and Company Registration box appears on the screen. Check the valid the user and
company name and click on the [Next] button.

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4. Confirmation Box appears on the screen. Check the user and company name and click on
the [Next] Button.
5. The installation program requires you to specify the destination of Link software. By
default, Link software is installed on the path of “C:\Program Files\Samsung
Electronics\OfficeServ Link.” Click on the [Browser] button if you want to install software
on a different destination. Then, you can specify other destination.
If you specified the installed destination of Link software, click on the [Next] button.

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6. The installation program requires you to register the group name of Link programs. By
default, the installation program registers “OfficeServ Link“ as the group name. Click on
the [Next] button.
7. The installation program requires you to specify the computer’s Windows OS that you will
install Link software in. Choose the Windows OS to install, and click on the [Next] button.
(We recommend that you choose the OS coincided with that of computer – destination of
software installation.)
8. The Link software supports two language modes: Korean and English. The text included
in Link software is displayed depending on the mode specified in this dialog box. The
language mode can be changed after installation if required. Choose a mode and click
on the [Next] button.

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9. The installation program asks if you want Link to run automatically at the time of system
booting. It you want, click on the [Yes] button. Then, the program will link you to the
Startup folder.
10. Installation has successfully completed. Click on the [Finish] button, then the installation
program exits.

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Post Installation
When Link software has successfully completed, you have to ensure that the following
programs have installed on the computer.
Checking the registered program group
yLink: Executable program of Link
yLicense Tools : License Registration Tools
ySwitch Message Monitor: Message monitoring program between PBX system and Link
ySMDR-UCD Message Monitor: SMDR-UCD message monitoring program
Note For further the details of each program, see Chapter 3.
Installing the Link License.
Before the Link Application can be configured and used, it must be licensed.
The License procedure is described in Chapter 7.
You can use the OfficeServ Link in an evaluation mode for thirty days from first installation.
During this evaluation period, the Link application and other OfficeServ applications connected
through the Link, e.g. OfficeServ Call, will function correctly. The Link must be registered by the
application of a valid license key during this period, failure to apply a license key will result in the
non operation of the Link and any associated applications at the end of the evaluation period.

LinkSettings OfficeServLinkVersion2.1UserGuide
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Chapter 3 OfficeServ Link Settings
Executing OfficeServ Link
Proceed to [Start] -> [Program] -> [OfficeServ Link] and choose Link. Then, Link program will
run. As soon as Link starts running, the following dialog box appears on the screen.
Figure 3.1 Main Window of Link
Note If you have set up the Link to link to the Startup folder when installing the Link (when you click on
YES), the system booting runs the Link automatically.

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Description of Link Main Window
The main window of Link consists of several panes as follows:
Figure 3.3 Main Window of Link
Configuration of Link Main Window
yUser connection state pane
This area indicates information of each user who has connected to the Link software.
This pane shows the state of users currently connected to the Link in real time.
yState message pane
This area indicates the current working state of Link. This pane shows connection
state to the telephone system, connection state to user, and error description if an
error occurs.
yFunction buttons
These buttons are related to the environment setting and operation of Link software.
The use of these buttons depends on whether or not the pertinent functions can be
used. You can enable and disable these function buttons during setup. The types of
function buttons are as follows:
−Set Communication Environment ( )
This function button allows you to set the parameters for connection to the
telephone system including the IP address and also define the user connection

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ports required.
−Connect / Disconnect ( / )
this function button is a toggle button and allows you to connect to or disconnect
from the telephone system.
−SetOptions( ) )
this function button allows you to set up various options within the Link software.
With this button, you can set whether or not to use the user management function,
the message monitoring function, and language mode, etc.
yLink Status bar information
Figure 3.3 Status Bar
The main window of Link has a status bars showing the current working status.
The indications are as follows:
−Connection mode: Indicates the currently set connection mode.
−Connection state: Indicates the connection state between telephone system and Link.
−The number of used License: Indicates the number of the currently connected
software with the allowed license.
−The number of Total License: Indicates the number of total license.
Note The description of Link state indications is included in that of option settings and function buttons.

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Communication Environment Setup
You have to set up communication environment correctly for the normal working of Link
software. Choose【】button, then the following dialog box will appear on the
screen.
Figure 3.4 Setting communication environment
The dialog box for setting communication environment allows you to specify various settings
as follows:
yConnection mode to Telephone system
yCommunication environment for SIM / Serial connection mode
yCommunication environment for TCP/IP connection mode
ySwitch Type for communication environment
yCommunication environment for user connection standby
yPassword Information for requesting switch information
Connection mode to telephone system
Link provides three kinds of connection modes for Samsung telephone systems. The dialog
box for setting the communication environment of Link allows you to select entries
depending on the system in use.
You can choose one of the following three connection modes.