Snom D345 User manual

© 2016 snom technology AG
Snom Technology AG
Wittestr. 30 G
13509 Berlin, Deutschland
Tel. [phone]
Fax [phone]
offi[email protected]
Snom Inc.
2603 Camino Ramon, Suite 420
San Ramon, CA 94583, USA
Tel. [phone]
Fax [phone]
o[email protected]om
Snom Technology AG
The Courtyard, High Street
Ascot
Berkshire SL5 7HP, UK
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o[email protected]om
Snom Technology AG
6 Parc des fontenelles
78870 Bailly, France
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o[email protected]om
Snom Technology AG
Via A. Lusardi 10
20122 Milano, Italia
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Fax [phone]
o[email protected]om
Snom Technology Ltd.
Rm. 828, 5F, No. 285, Sec. 4
Zhongxiao E. Rd., Da‘an Dist.
Taipei City 10692, Taiwan
Tel. [phone]
Fax [phone]
o[email protected]om
Your specialist retailer - Ihr Fachhändler -
Votre distributeur - Su distribuidor - Il tuo rivenditore:
v1.01
IP Phone D345
User Manual

2
TABLE OF CONTENTS
Copyright, Trademarks, GPL, Legal Disclaimers ...........................................................7
Important information ......................................................................................................8
Safety instructions .................................................................................................................8
SELV (Safety Extra Low Voltage) compliance ..............................................................8
Standards conformance ........................................................................................................9
Product specifications ........................................................................................................... 9
Disposal of the device ............................................................................................................9
Cleaning ....................................................................................................................................9
Setting up the phone ...................................................................................................... 10
Delivery Content ....................................................................................................................10
Attaching and detaching the footstand .............................................................................10
Attaching for desktop placement .................................................................................10
Attaching for wall mounting ..........................................................................................11
Detaching ..........................................................................................................................11
Rotating the tab of the cradle .............................................................................................11
Adjusting the display angle ................................................................................................12
Connecting the phone ..........................................................................................................13
Connecting a headset ............................................................................................................14
Initializing and registering the phone ...............................................................................15
Prerequisites ....................................................................................................................15
Initialization ......................................................................................................................15
What to do if initialization and registration are unsuccessful ................................17
Correcting the clock ........................................................................................................18
Getting to know your phone .......................................................................................... 19
At a glance .............................................................................................................................19
LED indicators .......................................................................................................................21
Call indicator ....................................................................................................................21
Function key LEDs ...........................................................................................................21
MWI key and MWI LED ....................................................................................................21
Hard keys ...............................................................................................................................22
Context-sensitive, programmable function keys ......................................................22
Navigation, confirmation, and cancel keys .................................................................22
Preprogrammed, variably programmable function keys ........................................22
Freely programmable function keys with LEDs ........................................................23
Function key page of phone's web interface ...................................................24

3
Alphanumeric Keypad ....................................................................................................26
Input modes and navigation ...............................................................................26
Entering numerals, letters, special characters, and symbols .....................26
Display layout ........................................................................................................................27
In idle mode ......................................................................................................................27
When the phone is active ...............................................................................................29
Settings ...................................................................................................................................29
Phone settings .................................................................................................................29
Settings available in administrator mode .......................................................30
Settings available in user mode ........................................................................31
Display settings ...............................................................................................................32
Adjusting backlight and contrast on the phone's displays ...........................32
Adjusting font size on the phone's function key display ...............................33
Adjusting display settings for connected D3s ................................................33
The phone's web interface .............................................................................................36
Opening the web interface .................................................................................37
How the web interface works ............................................................................38
Web settings overriding manual phone settings ...........................................38
User mode/administrator mode ........................................................................................39
Directories ...................................................................................................................... 41
Directory .................................................................................................................................41
Definitions, explanations ...............................................................................................41
Directory entries ...................................................................................................41
Contact Types ........................................................................................................42
Outgoing identity ..................................................................................................42
Group ......................................................................................................................42
Ringtones ..........................................................................................................................42
Adding/Editing Entries on the Phone ..........................................................................43
Adding new entry manually ...............................................................................43
Adding new entry from call list .........................................................................43
Adding current caller ...........................................................................................43
Sorting entries ......................................................................................................43
Editing existing entry ...........................................................................................44
Deleting an entry ..................................................................................................44
Adding/editing entries on the web interface .............................................................44
Adding new entry .................................................................................................44
Editing an entry ....................................................................................................45
Deleting entry on web interface ........................................................................47
Dialing from phone directory ........................................................................................47
Deleting whole directory ................................................................................................47

4
Importing/Exporting Directory .....................................................................................47
External directories ..............................................................................................................48
LDAP ..................................................................................................................................48
Contacts ............................................................................................................................48
Using the phone ............................................................................................................. 49
Making calls ...........................................................................................................................49
Selecting identity for current outgoing call ...............................................................49
Using dierent audio devices .......................................................................................49
Handset ..................................................................................................................49
Headset ..................................................................................................................49
Speakerphone .......................................................................................................49
Handset or headset and casing speaker .........................................................49
Using dierent dialing methods ...................................................................................50
Auto dial .................................................................................................................50
Redialing ................................................................................................................50
Calling number from call history (missed, received, dialed calls) ..............50
Calling number from phone directory ..............................................................50
Calling number from external directory ..........................................................50
Speed dialing ........................................................................................................51
Calling emergency numbers ..............................................................................51
Call completion .....................................................................................................51
Number guessing (auto completion) ................................................................52
Accepting calls ......................................................................................................................52
Using dierent audio devices .....................................................................................52
Automatically accepting calls .......................................................................................53
Call pick-up from another extension ...........................................................................53
Call waiting .......................................................................................................................54
Active calls .............................................................................................................................55
Hold ....................................................................................................................................55
One call on hold ....................................................................................................55
Holding multiple calls ..........................................................................................55
Conference .......................................................................................................................56
Initiating a conference .........................................................................................56
Conference screen navigation ...........................................................................56
Transferring calls ............................................................................................................57
Attended transfer .................................................................................................57
Blind transfer ........................................................................................................58
Terminating calls ..................................................................................................................59
Missed Calls ...........................................................................................................................59
Call lists ..................................................................................................................................60

5
Rejecting or redirecting incoming calls ............................................................................61
Manually ............................................................................................................................61
Automatically ...................................................................................................................61
Rejecting anonymous calls ............................................................................................62
Call forwarding .....................................................................................................................63
Making/changing the settings on the phone and turning on call forwarding .....63
Turning o call forwarding ............................................................................................64
Turning forwarding of all calls on/o with a programmable function key ..........65
Configuring the function keys ....................................................................................... 66
Function keys on Snom phones .........................................................................................66
Programming the function keys ........................................................................................67
Settings on the phone ....................................................................................................67
Settings on the web interface .......................................................................................68
Selected examples for function key programming ........................................................68
Example 1, Extension monitoring and call pick-up ..................................................69
Example 2, Extension monitoring and call pick-up on D3 expansion module .....70
Example 3, Speed dialing ..............................................................................................71
Example 4, Changing setting of context-sensitive key .............................................72
Customizing the phone settings ................................................................................... 73
Identities/accounts ...............................................................................................................73
Configuring and editing identity/account ...................................................................73
Assigning ringtones ........................................................................................................75
Date and time formats .........................................................................................................75
Date ....................................................................................................................................76
Time ...................................................................................................................................76
Time zone ...............................................................................................................................77
Language settings of phone and web interface ..............................................................78
Phone language ...............................................................................................................78
Web interface language .................................................................................................78
Dial tones ...............................................................................................................................79
Emergency numbers ............................................................................................................79
Call forwarding .....................................................................................................................79
Call completion .....................................................................................................................81
Call waiting ............................................................................................................................82
Hiding my caller ID ...............................................................................................................82
Rejecting anonymous calls .................................................................................................83
Number guessing .................................................................................................................83
Speed dial ..............................................................................................................................84

6
Software update ............................................................................................................. 85
Manual update .......................................................................................................................85
Auto provisioning ..................................................................................................................85
Troubleshooting ............................................................................................................. 86
Reboot .....................................................................................................................................86
Hard reboot ............................................................................................................................86
Reset to factory values ........................................................................................................86
TFTP Update ..........................................................................................................................87
Manual initialization .............................................................................................................87
Contacting Snom Support ...................................................................................................87
Traces ......................................................................................................................................88
Appendix 1 - Display Symbols and Icons ..................................................................... 89
Symbols found in the function key line ............................................................................89
Display indications ...............................................................................................................91
Appendix 2 - Status Messages ....................................................................................... 92
Appendix 3 - Wall Mounting ............................................................................................ 93
Appendix 4 - Programmable Functions ....................................................................... 95
Freely programmable functions ........................................................................................95
Key Events ..............................................................................................................................99
Appendix 5 - GNU General Public License................................................................... 101

7
D345 User Manual Copyright, Trademarks, GPL, Disclaimers
Copyright, Trademarks, GPL, Legal Disclaimers
© 2017 Snom Technology GmbH
All Rights Reserved.
Snom, the names of Snom products, and Snom logos are trademarks owned by Snom Technology
GmbH. All other product names and names of enterprises are the property of their respective
owners.
Product specifications are subject to change without notice.
Snom Technology GmbH reserves the right to revise and change this document at any time, without
being obliged to announce such revisions or changes beforehand or after the fact.
Texts, images, and illustrations and their arrangement in this document are subject to the protection
of copyrights and other legal rights worldwide. Their use, reproduction, and transmittal to third
parties without express written permission may result in legal proceedings in the criminal courts as
well as civil courts.
When this document is made available on Snom’s web page, Snom Technology GmbH gives its
permission to download and print copies of its content for the intended purpose of using it as a
manual. No parts of this document may be altered, modified or used for commercial purposes without
the express written consent of Snom Technology GmbH.
Although due care has been taken in the compilation and presentation of the information in this
document, the data upon which it is based may have changed in the meantime. Snom therefore
disclaims all warranties and liability for the accurateness, completeness, and currentness of the
information published, except in the case of intention or gross negligence on the part of Snom or
where liability arises due to binding legal provisions.
Our firmware includes some source code that may be used and modified by anyone and everyone
under the GNU Public License (GPL) (see "Appendix 5 - GNU General Public License" on page 101),
provided they, in turn, make it available to everyone else with the same licensing agreement. Please
go to https://www.snom.com/footer/source-code-gpl-open-source/ for the original GPL license and
the source code of components licensed under GPL and used in Snom products.

8
D345 User Manual Safety, Disposal, Cleaning of Product
Important information
Please read the instructions on safety and disposal and on how to set up and use the device before
using it and also give them to other users to read or inform those users of their contents. Save this
manual and do not give the device to third parties without it.
Safety instructions
Follow the instructions in this manual and other applicable documentation of the device.
• If the phone is not supplied with power via an Ethernet cable, use only a power adapter expressly
recommended by Snom Technology. Other power supplies may damage or destroy the phone,
aect its behavior, or induce noise.
• Avoid placing the cables where people may trip over them or where they may be exposed to
mechanical pressure as this may damage them.
• This device is for indoor use only! NOT FOR OUTDOOR USE!
• Do not install the device in rooms with high humidity (for example, in bathrooms, laundry rooms,
or damp basements). Do not immerse the device in water and do not spill or pour liquids of any
kind onto or into the device.
• Do not install the device in surroundings at risk for explosions (paint shops, for example). Do not
use the device if you smell gas or other potentially explosive fumes.
• Do not use the device during thunderstorms. Lightning striking the power grid may cause electric
shocks.
• Warning: The handset contains a magnet, and its earpiece may attract small dangerous objects
such as needles or pins. Please ensure before each use that no such objects are present.
SELV (Safety Extra Low Voltage) compliance
Safety status of input/output connections comply with SELV requirements.
Warning: To avoid electric shock, do not connect safety extra-low voltage (SELV)
circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits,
and PSTN ports contain TNV circuits. Some LAN and PSTN ports both use RJ-45
(8P8C) connectors. Use caution when connecting cables.

9
D345 User Manual Safety, Disposal, Cleaning of Product
Standards conformance
This device complies with the essential health, safety, and environmental requirements of
all relevant European directives.
This phone is FCC Class B certified and meets US health, safety, and environmental
standards.
The declaration of conformity can be requested from
Snom Technology GmbH
Wittestr. 30 G
13509 Berlin, Germany
Unauthorized opening, changing, or modifying the device will cause the warranty to lapse and may
also result in the loss of CE conformity and the FCC certification. In case of malfunction contact
authorized service personnel, your seller, or snom.
Product specifications
• Safety: IEC 60950
• Certification: FCC Class B
• CE Mark
• Ethernet: 2x IEEE 802.3/1 Gigabit switch
• Power: Power over Ethernet (PoE), IEEE 802.3af, Class 2. If PoE is not available, the Snom power
adapter A6 (not included in delivery), Phihong model number PSM10R-050, can be ordered
separately:
◦Snom PN 00004325 (EU)
◦Snom PN 00004326 (US).
• Connectors:
◦2 x RJ45: 1 x LAN, 1 x PC
◦1 x USB 2.0, type A
◦1 x proprietary Snom connector for EHS Advanced or Expansion Module V2.0
◦2 x 4P4C for handset and optional wired headset (headset not included)
◦1 x coaxial power connector DC 5V
Disposal of the device
This device is subject to European Directive 2012/19/EU and may not be disposed of with
general household garbage. If you do not know where you may dispose of the device at
the end of its lifespan, contact your municipality, your local waste management provider,
or your seller.
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the
surface or internal electronics of the device.

10
D345 User Manual Setting up the Phone
Setting up the phone
Delivery Content
GNU
General Public License
Quick Installation
Guide
D345
-Base phone unit
-Footstand
-Handset
-Handset cord
-Ethernet cable
-Quick Installation Guide, GNU General Public Licence
Attaching and detaching the footstand
The footstand can be attached in two dierent positions, depending on whether the phone will be
placed on a desk or mounted on a wall. To avoid scratching or otherwise damaging the phone, we
recommend turning it upside down and placing it on a soft piece of cloth.
Attaching for desktop placement
D345
PN 00004260
EXT DC 5V NET PC USB AUDIO
S/N
MAC address
Use only power supply
listed in the user guide.
Snom Technology AG
Wittestr. 30 G · 13509 Berlin · Germany
© 20xx by Snom Technology AG. All Rights Reserved. Made in Xxxxxxx
Rn
Adapter 5V 2A
PoE 48V 0.25A
11
22
2
1
Fig 1 Fig. 2
1. Insert the snap-fits on the longer ends of the footstand into the holes marked (Fig. 1 and 2).
2. Tilt the footstand towards you and insert the snap-fits on the shorter ends into the holes
marked (Fig. 1 and 2).