Snom D862 User manual

© 2023 Snom Technology GmbH
Snom Technology GmbH
Wittestr. 30 G
13509 Berlin, Deutschland
offi [email protected]
Snom Technology GmbH
Via Milano 1
20020 Lainate, Italia
o [email protected]
Snom Technology GmbH
The Courtyard, High Street
Ascot, Berkshire SL5 7HP, UK
o [email protected]
Snom Technology GmbH
130 avenue Joseph Kessel
78960 Voisins-le-Bretonneux, France
o [email protected]
VTech Communications Inc.
Snom Americas
9020 SW Washington Square Road,
Suite 555
Tigard, OR 97223
U.S.A.
VTech Technologies Canada Ltd.
Suite 222
12888 Wireless Way
Richmond, B.C. V6V 0A3
Canada
Manufacturer:
VTech Telecommunications Ltd.
23/F., Tai Ping Industrial Centre, Block 1,
57 Ting Kok Road, Tai Po
HONG KONG
Your specialist retailer - Ihr Fachhändler -
Votre distributeur - Su distribuidor - Il tuo rivenditore:
v1.01
IP Phone D862
User Manual

2
TABLE OF CONTENTS
Copyright, Trademarks, GPL, Legal Disclaimers ...........................................................6
Important information ......................................................................................................7
Safety instructions ................................................................................................................. 7
Standards conformance ........................................................................................................ 8
Product specications ...........................................................................................................9
Disposal of the device ............................................................................................................9
Cleaning .................................................................................................................................... 9
Setting up the phone ...................................................................................................... 10
Delivery Content ....................................................................................................................10
Attaching footstand and handset .......................................................................................10
Wall mounting .......................................................................................................................11
Rotating the tab of the cradle .............................................................................................11
Connecting the phone ..........................................................................................................12
Removing the protective lm from the display ..............................................................13
Tiltable display ......................................................................................................................13
Connecting a headset ............................................................................................................13
Initializing and registering the phone ...............................................................................14
Prerequisites ...................................................................................................................14
Initialization ......................................................................................................................15
What to do if initialization and registration are unsuccessful ................................16
Correcting the clock ........................................................................................................16
Getting to know your phone .......................................................................................... 18
At a glance .............................................................................................................................18
LED indicators .......................................................................................................................20
Hard keys ...............................................................................................................................21
Context-sensitive, programmable function keys ......................................................21
Navigation, conrmation, and cancel keys .................................................................21
Preprogrammed, variably programmable function keys ........................................21
Audio control keys ..........................................................................................................22
SmartLabel keys (freely programmable function keys with LEDs) ......................22
Alphanumeric Keypad ....................................................................................................22
Input modes and navigation ....................................................................................22
Entering numerals, letters, special characters, and symbols ..........................23
Ambient light sensor ............................................................................................................24
Display layout ........................................................................................................................24
In idle mode ......................................................................................................................24
When the phone is active ...............................................................................................26

3
User mode/administrator mode ........................................................................................26
User names and passwords .........................................................................................26
Setting administrator name and PIN .....................................................................27
Setting HTTP user name and password ................................................................27
Setting user/admin mode on the phone ...............................................................28
Settings ...................................................................................................................................28
Settings available in user mode .............................................................................28
Settings available in administrator mode .............................................................28
The phone's web interface ............................................................................................30
How the web interface works .................................................................................30
Directories ...................................................................................................................... 32
Directory .................................................................................................................................32
Denitions, explanations ...............................................................................................32
Directory entries ........................................................................................................32
Contact Types .............................................................................................................33
Outgoing identity ........................................................................................................33
Group ............................................................................................................................33
Ringtones ..........................................................................................................................33
Adding/editing entries on the legacy web interface ................................................34
Adding new entry .......................................................................................................34
Editing an entry ..........................................................................................................35
Deleting entry on web interface ..............................................................................36
Dialing from phone directory ........................................................................................36
Deleting whole directory ...............................................................................................36
Importing/exporting a directory ..................................................................................36
External directories .............................................................................................................37
LDAP ..................................................................................................................................37
Contacts ............................................................................................................................37
Using the phone ............................................................................................................. 39
Making calls ...........................................................................................................................39
Selecting identity for current outgoing call ...............................................................39
Using dierent audio devices .......................................................................................39
Handset ........................................................................................................................39
Headset ........................................................................................................................39
Speakerphone ............................................................................................................39
Using dierent dialing methods ...................................................................................39
Auto dial .......................................................................................................................39
Redialing ......................................................................................................................40
Calling number from call history (missed, received, dialed calls) ...................40
Calling number from a directory ............................................................................40

4
Speed dialing ..............................................................................................................41
Calling emergency numbers ...................................................................................41
Call completion ..........................................................................................................41
QuickLookup (number guessing/auto completion) .............................................42
Accepting calls ......................................................................................................................43
Using dierent audio devices .....................................................................................43
Automatically accepting calls .......................................................................................43
Call pick-up from another extension ...........................................................................43
Call waiting .......................................................................................................................44
Active calls .............................................................................................................................45
Hold ....................................................................................................................................45
Conference .......................................................................................................................45
Transferring calls ............................................................................................................46
Attended transfer ......................................................................................................46
Blind transfer .............................................................................................................47
Terminating calls ..................................................................................................................48
Missed calls ...........................................................................................................................48
Call lists ..................................................................................................................................48
Locking and unlocking the keyboard ................................................................................49
Rejecting or redirecting incoming calls ...........................................................................49
Manually ............................................................................................................................49
Automatically ...................................................................................................................49
Rejecting anonymous calls ...........................................................................................50
Call forwarding .....................................................................................................................50
Conguring the function keys ....................................................................................... 52
Function key types on Snom phones ................................................................................52
Display options for SmartLabel keys ................................................................................54
Programming the function keys ........................................................................................55
Context-sensitive keys ...................................................................................................55
SmartLabel keys (PFK) ..................................................................................................55
Conguring the functions on the Phone Manager web interface .....................56
Selected examples for function key programming ..................................................56
Example 1, Extension monitoring and call pick-up .............................................57
Example 2, Speed dialing .........................................................................................58
Example 3, Changing setting of context-sensitive key .......................................59
Customizing the phone settings ................................................................................... 60
Identities/accounts ...............................................................................................................60
Conguring and editing identity/account ...................................................................60
Assigning ringtones ........................................................................................................62

5
Date and time formats .........................................................................................................63
Time zone ...............................................................................................................................63
Language settings of phone and web interface .............................................................64
Dial tones ...............................................................................................................................65
Emergency numbers ............................................................................................................65
Keyboard locking ..................................................................................................................65
Call forwarding .....................................................................................................................66
Call completion .....................................................................................................................67
Call waiting ............................................................................................................................67
Hiding my caller ID ...............................................................................................................68
Rejecting anonymous calls .................................................................................................68
Speed dial ..............................................................................................................................68
Auto dial ..................................................................................................................................69
Auto dial target ......................................................................................................................70
Software update ............................................................................................................. 71
Manual update .......................................................................................................................71
Auto provisioning ..................................................................................................................71
SRAPS .....................................................................................................................................71
Troubleshooting ............................................................................................................. 72
Reboot .....................................................................................................................................72
Hard reboot ............................................................................................................................72
Reset to factory values ........................................................................................................72
TFTP Update ..........................................................................................................................72
Manual initialization .............................................................................................................73
Contacting Snom Support ...................................................................................................73
Traces .....................................................................................................................................73
Appendix 1 - Display Symbols and Icons ..................................................................... 75
Symbols found in the function key line ............................................................................75
SmartLabel function symbols ............................................................................................77
Favicons ..................................................................................................................................80
Appendix 2 - Wall mounting............................................................................................ 81
Appendix 3 - Programmable Functions ....................................................................... 83
Freely programmable functions ........................................................................................83
Key Events ..............................................................................................................................86
Appendix 4 - GNU General Public License..................................................................... 89

6
D862 User Manual Copyright, Trademarks, GPL, Disclaimers
Copyright, Trademarks, GPL, Legal Disclaimers
© 2023 Snom Technology GmbH
All Rights Reserved.
Snom, the names of Snom products, and Snom logos are trademarks owned by Snom Technology
GmbH. All other product names and names of enterprises are the property of their respective
owners.
Product specications are subject to change without notice.
Snom Technology GmbH reserves the right to revise and change this document at any time, without
being obliged to announce such revisions or changes beforehand or after the fact.
Texts, images, and illustrations and their arrangement in this document are subject to the protection
of copyrights and other legal rights worldwide. Their use, reproduction, and transmittal to third
parties without express written permission may result in legal proceedings in the criminal courts as
well as civil courts.
When this document is made available on Snom’s web page, Snom Technology GmbH gives its
permission to download and print copies of its content for the intended purpose of using it as a
manual. No parts of this document may be altered, modied or used for commercial purposes without
the express written consent of Snom Technology GmbH.
Although due care has been taken in the compilation and presentation of the information in this
document, the data upon which it is based may have changed in the meantime. Snom therefore
disclaims all warranties and liability for the accurateness, completeness, and currentness of the
information published, except in the case of intention or gross negligence on the part of Snom or
where liability arises due to binding legal provisions.
Our rmware includes some source code that may be used and modied by anyone and everyone
under the GNU Public License (GPL) (see "Appendix 4 - GNU General Public License" on page 89),
provided they, in turn, make it available to everyone else with the same licensing agreement. Please
go to https://www.snom.com/en/footer/discover-snom/gtc/source-code-gpl-open-source/ for
the original GPL license and the source code of components licensed under GPL and used in Snom
products.

7
D862 User Manual Safety, Disposal, Cleaning of Product
Important information
Please read the instructions on safety and disposal and on how to set up and use the device before
using it and also give them to other users to read or inform those users of their contents. Save this
manual and do not give the device to third parties without it.
Safety instructions
Follow the instructions in this manual and other applicable documentation of the device.
• This device is designed for professional use.
• Warning: Changes or modications to this unit not expressly approved by the party responsible
for compliance could void the user's authority to operate the equipment.
• Warning: The product included (ITE) in this manual is to be connected only to PoE networks
without routing to the outside plant.
• The socket outlet for the power adaptor must be near the equipment and easily accessible.
• Mount the device only at heights not exceeding 2m.
• Follow the instructions in this manual and other applicable documentation of the device.
• If the phone is not supplied with power via the Ethernet cable, use only a power adapter expressly
recommended by Snom Technology. Other power supplies may damage or destroy the phone,
aect its behavior, or induce noise.
• Avoid placing the cables where people may trip over them or where they may be exposed to
mechanical pressure as this may damage them.
• This device is for indoor use only! NOT FOR OUTDOOR USE!
• Do not install the device in rooms with high humidity (for example, in bathrooms, laundry rooms,
damp basements). Do not immerse the device in water and do not spill or pour liquids of any kind
onto or into the device.
• Do not install the device in surroundings at risk for explosions (paint shops, for example). Do not
use the device if you smell gas or other potentially explosive fumes.
• Do not use the device during thunderstorms. Lightning striking the power grid may cause electric
shocks.
• Warning: The handset contains a magnet, and its earpiece may attract small dangerous objects
such as needles or pins. Please ensure before each use that no such objects are present.
• Safety status of input/output connections comply with SELV (Safety Extra Low Voltage)
requirements.
• Warning: To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to
telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and PSTN ports contain
TNV circuits. Some LAN and PSTN ports both use RJ-45 (8P8C) connectors. Use caution when
connecting cables.
• SELV (Safety Extra Low Voltage) compliance. Safety status of input/output connections comply
with SELV requirements.
Warning: To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to
telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and PSTN ports contain

8
D862 User Manual Safety, Disposal, Cleaning of Product
TNV circuits. Some LAN and PSTN ports both use RJ-45 (8P8C) connectors. Use caution when
connecting cables.
Standards conformance
This device complies with the essential health, safety, and environmental requirements of
all relevant European directives and UK legislation. The declaration of conformity can be
downloaded at https://www.snom.com/conformity.
You can download the declaration of conformity at www.snom.com/conformity.
This product meets the applicable Innovation, Science and Economic Development Canada technical
specications.
This phone is FCC Class A veried and meets US health, safety, and environmental standards.
Unauthorized opening, changing, or modifying the device will cause the warranty to lapse and
may also result in the loss of CE, UKCA, and ISED conformity and the FCC verication. In case of
malfunction contact authorized service personnel, your seller, or Snom.
Additional information U.S.A.
Note: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
Consumer Information
a. This equipment complies with Part 68 of the FCC rules and the requirements adopted by
the ACTA. On the bottom of this equipment is a label that contains, among other information,
a product identier in the format US:AAAEQ##TXXXX. If requested, this number must be provided
to the telephone company.
b. An applicable certication jacks Universal Service Order Codes (USOC) for the equipment is
provided (i.e., RJ45C) in the packaging with each piece of approved terminal equipment.
c. A plug and jack used to connect this equipment to the premises wiring and telephone network
must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A
compliant LAN cable (RJ45) and modular plug is provided with this product. An RJ45 jack should
normally be used for connecting to the SIP equipment through the LAN cable. See installation
instructions for details.
d. If this equipment causes harm to the telephone network, the telephone company will notify you
in advance that temporary discontinuance of service may be required. But if advance notice isn‘t
practical, the telephone company will notify the customer as soon as possible. Also, you will be
advised of your right to le a complaint with the FCC if you believe it is necessary.
e. The telephone company may make changes in its facilities, equipment, operations or procedures
that could aect the operation of the equipment. If this happens the telephone company
will provide advance notice in order for you to make necessary modications to maintain
uninterrupted service.

9
D862 User Manual Safety, Disposal, Cleaning of Product
f. Should you experience trouble with this equipment, please contact
Snom Technology GmbH
1 [phone] (select option 2)
for repair or warranty information. If the equipment is causing harm to the telephone network, the
telephone company may request that you disconnect the equipment until the problem is resolved.
g. Please follow instructions for repairing if any (e.g. battery replacement section); otherwise do not
alternate or repair any parts of device except specied.
h. Connection to party line service is subject to state taris. Contact the state public utility
commission, public service commission or corporation commission for information.
i. NOTICE: If your home has specially wired alarm equipment connected to the telephone line,
ensure the installation of this devicde does not disable your alarm equipment. If you have
questions about what will disable alarm equipment, consult your telephone company or a
qualied installer.
j. This equipment is hearing aid compatible.
NOTICE: According to telephone company reports, AC electrical surges, typically resulting from
lightning strikes, are very destructive to telephone equipment connected to AC power sources. To
minimize damage from these types of surges, a surge arrestor is recommended.
Product specications
• Safety: IEC 62368-1
• Connectors:
◦2 x RJ45 (Ethernet): 1 x LAN, 1x PC
◦2 x 4P4C (handset, optional headset)
◦1 x RJ12
◦USB port: 1 x type A, USB 2.0
• Ethernet: 2 x IEEE 802.3 / 1 Gigabit Ethernet switch
• Power. Power over Ethernet (PoE), IEEE 802.3af, Class 3. If PoE is not available, one of the
following power adapters (not included in delivery) can be ordered separately:
◦Mass Power, model NBS12E050200UV, Snom PN 00004570 (EU, U.S.)
◦Rongweixin, model R122-0502000ID, Snom PN 00004571 (U.S.)
Disposal of the device
This device is subject to European Directive 2012/19/EU and may not be disposed of with
general household garbage. If you do not know where you may dispose of the device at
the end of its lifespan, contact your municipality, your local waste management provider,
or your seller.
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the
surface or internal electronics of the device.

10
D862 User Manual Setting up the Phone
Setting up the phone
Delivery Content
GNU
General Public License
Quick Installation
Guide
D862
- Base phone unit
- Footstand
- Handset
- Handset cord
-Ethernet cable
- Quick Installation Guide, GNU General Public Licence
Attaching footstand and handset
Note: Before attaching the footstand to the phone, plug the long end of the handset cord into the
connector labelled " " on the back of the phone and place the cord in the cable guide.
1. Place the top of the grooves on the footstand below the slideguides on the back of the phone.
2. Push the footstand upwards onto the slideguides until it locks into place.

11
D862 User Manual Setting up the Phone
3. Plug the short end of the handset cord into the connector on the handset.
4. Place the phone on an even, horizontal surface.
Wall mounting
The bracket for wall mounting is available separately. Contact your seller for more information. For
information on how to attach the bracket and mount the phone on the wall see "Appendix 2 - Wall
mounting" on page 81 .
Rotating the tab of the cradle
The phone is delivered with the tab level with the inner edge of the cradle. If you are going to mount
the phone on a wall, we recommend that you rotate the tab 180°. After rotation, the tip of the tab will
protrude slightly above the edge of the "cradle". The small rectangular hole in the receiver casing ts
perfectly over the now protruding tip, holding the receiver safely in place in the upright position on
the wall.
Fig. 1 Fig. 2 Fig. 3
1. Slide the plastic tab from the cradle (Fig. 1)
2. Rotate the tab 180°.
3. Slide the tab back into the cradle (Fig. 2). The top of the tab now protrudes slightly above the
inner edge of the cradle (Fig. 3), so that it will hold the handset more securely.

12
D862 User Manual Setting up the Phone
Connecting the phone
(2, 3)
(1, 2)
(2, 3) (2, 3)
(2, 3)
USB 2.0,
type A
(1) If PoE not available
(2) Not included in delivery
(3) Optional
The phone can be operated with Power over Ethernet (PoE) provided via the network cable or, if
PoE is not avaible in your network, with the separately available 5V DC power adapter (see "Product
specications" on page 9).
• Plug one end of the Ethernet (network) cable into the RJ45 connector labeled “NET” and the other
one into the network side to establish a data link.
If PoE is not available, insert the plug of the power supply into the connector labeled "5V DC" and
hook up the plug to the wall outlet.
• The second RJ45 connector, labeled “PC”, is for daisy-chaining further Ethernet devices without
the need for a second Ethernet connection line.

13
D862 User Manual Setting up the Phone
Removing the protective lm from the display
The display is covered by a protective lm, either by a one-piece or a two-piece lm. Gently pull the
tab(s) to peel it o.
One-piece lm Two-piece lm
Note: The display's cover is held in place magnetically for easy removal when
necessary for customization or replacement. If the protective lm is peeled o with
too much force, the cover may become dislodged from the display. Simply put it back
into its proper position.
Tiltable display
45°
The display angle is adjustable by 45 degrees.
Connecting a headset
You can use wired as well as wireless headsets with the phone.
• Wired headsets
If you want to use a wired headset, connect it to the RJ audio jack labeled .
Note: If both a wired and a wireless headset are connected to the phone, incoming calls
will go to the wireless headset.

14
D862 User Manual Setting up the Phone
• Wireless headsets
◦ Connecting the base station of your headset via the Snom EHS Adapter.
1. Connect the plug labeled D3xx/D785 on the 2xRJ12 cable that came with the Snom EHS
Adapter to the jack marked EHS on the phone, and the plug labeled EHS box to the Snom
EHS Adapter's RJ12 jack. For more information, see the illustrated EHS Advanced Quick
Installation Guide at https://service.snom.com, Guides tab.
2. Connect the EHS box to the headset's base station with the 2xRJ45 cable also provided
with the Snom Advanced.
3. Connect the 4P4C/4P4C audio cable that came with the headset to the phone's RJ
audio jack labeled . Connect the other end to the headset's base station. For more
information, please refer to the headset's user guide.
◦Connecting the headset to the phone via a Bluetooth-compatible adapter.
Insert the adapter into the USB port of the phone. See also the Quick Start Guides of the Snom
USB BT and the Snom HS BT or the manual of the third-party headset.
Note: The default settings for USB headsets are VID=0a12:PID=100d:HOOK=38/1 for
rmware 8.7.2.11 and higher.
If you are using a dierent headset, enter the parameters of the headset manually on
the Phone Manager. Click Preferences in the left lateral menu, then Audio. Scroll down
to the Advanced section, Audio parameters setting. Click the setting to display the
parameters you need to use for your respective headset.
Initializing and registering the phone
Prerequisites
To be able to use VoIP, you or your company must have:
• A broadband internet connection.
• Access to the internet via a router. This could be a separate device available in various versions
from many dierent manufacturers or in the form of a router on a server or a PC.
• Account information provided by your network administrator or a VoIP account with a VoIP service
provider who supports the VoIP SIP standard. The phone supports up to 6 VoIP accounts with one
or more VoIP providers.
The registration information received from your Internet service provider or your network
administrator may dier and may contain required and optional data. The required data normally
includes:
• Account (usually the phone number). On Snom phones, an account is called an "identity".
• Registrar
• Password

15
D862 User Manual Setting up the Phone
User name, authentication name, and outbound proxy may also be required. These are settings that
can only be congured on the web interface of the phone after it has been successfully registered. If
your provider or your network provides a mailbox account, that setting is also congured on the web
interface. For more information, see "Identities/accounts" on page 60.
Initialization
Snom phones are plug-and-play. Once the phone is connected to your network, it will begin to
initialize.
Note: Normally the initialization is completely automatic, using DHCP. If the phone
cannot discover a DHCP server in the subnet, you will be asked: Are you using DHCP?
If your network does not support DHCP, press and enter the IP address, netmask, IP
gateway, and DNS server manually. Ask your Internet service provider or your network
administrator for them.
If your network does not support DHCP, you must obtain the IP address, netmask, IP gateway, and DNS
server from your Internet service provider or your network administrator and enter them manually.
When the phone has been connected, it will show the welcome screen with the IP address of the
Phone Manager. Enter the IP address into the address bar of your computer's browser and press
ENTER to open the Phone Manager.
1. Click Authenticate. The Home page opens.
2. Click Preferences in the vertical menu on the left side.
3. Select the language and click Apply,
4. Select the timezone and click Apply.
5. Select the tone scheme (dial tone) and click Apply.
6. Click Identities in the vertical menu on the left side and select Prole.
7. Enter the account number, the registrar, and the password received from your Internet service
provider or administrator and click Apply.

16
D862 User Manual Setting up the Phone
After successful registration you will see the idle screen with the registered identity in the upper left
corner:
Note: If the account is preceded by a red dot and the phone is not
working, the server may be down, either for servicing or due to a malfunction. Press
the key underneath Notications to see details.
The registration and initialization should be completed as soon as the server is up
and running again. You may want to check with your administrator or your provider if
nothing happens within a reasonable amount of time.
What to do if initialization and registration are unsuccessful
Your network or your VoIP provider may require more login data than requested by the Snom phone
during the initialization and registration process. This data is entered on the web interface of the
phone. Contact your network system administrator or your VoIP provider for more information.
1. When you have received all necessary data, open the phone manager.
2. Open the prole of Identity 1 and enter any additional login information you have received from
your provider. See "Identities/accounts" on page 60 for more information.
Note: A number of IP telephony service providers and a number of SIP PBXs require
settings that are dierent from Snom’s standard factory settings. Snom’s web page
lists numerous providers and PBXs that have been tested for interoperability with
our phones and specic settings that may be required. Do not change the standard
conguration unless you know what you are doing. Expert help may be required.
Correcting the clock
The phone receives the time and date from your NTP time server. If the time and/or date on the
display are incorrect, you may need to set the correct time zone in the phone manager.
1. Click Preferences, then Time & Date.
2. In Time, select the timezone from the drop-down menu of Time Zone and click Apply.
If the time is still incorrect, there may be a problem with the time server. Contact your network
administrator or your IP provider.
Time and date formats
The default settings are 24-hour clock, e.g. 17:35, and U.S. date format MM/DD/YEAR, eg. 11/23/2022.
You can change both in the phone manager.

17
D862 User Manual Setting up the Phone
1. Click Preferences, then Appearance.
2. Click the slider of U.S. Date Format from On to O if you want to change the date to the European
format DD.MM.YEAR, e.g. 23.11.2022.
3. Click the slider of 24-Hour Clock from On to O if you want to change the time format to the 12-
hour AM and PM format.

18
D862 User Manual Getting to Know Your Phone
Getting to know your phone
At a glance
The factory settings at a glance:
Handset
speaker
Handset
microphone
Casing microphone
Context-sensitive, programmable function symbols and function keys F1–F4
Press the function key underneath the display
symbol to activate the function, open the list
etc. depicted by the symbol above the key.
Standard functions available on idle screen. Default settings depend
on the  rmware installed on the phone.
Directory
Directory Internal phone directory
History
History Call lists (missed, received, dialled calls)
CFwd
CFwd Forwarding all calls (turning CFwd on/o )
Menu
Menu Settings menu
Noti cations
Noti cations Status information (call forwarding active, passwords
not set, missed calls, etc.)
Call LED
• Blinking fast: Incoming call
• Steady light: Busy or missed call
• Blinking slowly: Call on hold
Select the outgoing identity:
F1 F2 F3 F4
Alphanumeric
keypad
8 SmartLabel keys
with LEDs
Casing
speaker
Handset
rest tab

19
D862 User Manual Getting to Know Your Phone
MWI key with LED
◦ LED is lit when message is waiting on mailbox (if mailbox supplied on PBX)
◦ Press key to listen to message(s)
Redial
Transfer
Hold
Dedicated, customizable function keys
Adjusting the volume
◦of the ringer when the phone is idle or ringing
◦ of the handset/casing loudspeaker when in a call
Mute/unmute microphone
Toggling between handsfree and handset mode. Press to dial number and accept calls on speakerphone.
Headset mode on/o
Audio control keys
Star key
• In editing mode:
◦ Press for one second to change input mode (numerals > lower case > upper case)
◦Press brie y to type *
• On idle screen: Press for 3 seconds to lock/unlock the keypad
Default setting: Line
• Fast-blinking LED: Incoming call. Press blinking key or to accept
• Steadily lit LED: In call
• Slow-blinking LED: Call on hold
SmartLabel keys P1–P32, freely programmable, self-labeling, with LEDs
Navigation keys
• Con rming, saving actions & input,
and returning to previous screen
• Accepting calls on speakerphone and
in headset mode
• From idle screen: call features
menu
• Canceling actions & input, and
returning to previous screen
• Terminating calls on speakerphone
and in headset & handset modes
/
From idle screen: Select outgoing
identity
In other contexts (settings, lists):
Navigate up/down
/
On idle screen:
Select a favicon
In other contexts:
Navigate/space left
Favicons — shortcuts to menus
Prefer- System Call DND Mailbox
rences features
P1–P8
P9–P16
P17–P24
P25–P32
Default page keys: P8, P16, P24, P32

20
D862 User Manual Getting to Know Your Phone
LED indicators
Call indicator
The bright-red LED situated on the top right corner of the phone indicates incoming, ongoing, held,
and missed calls. LED status indications:
• Blinking rapidly when a call is coming in.
• Glowing steadily when dialing, when in a call, and when you have missed a call. To turn the LED
o after a missed call, press the right arrow on the navigation key to view the Missed calls
menu and simultaneously turn o the LED.
• Blinking slowly when you have put a call on hold.
Function key LEDs
SmartLabel keys P1–P32
Depending on the function mapped onto the key, the red or green LEDs on the key will be activated
when the key event occurs. The factory setting is red LED and “line”. The LEDs of a line key will:
• blink rapidly when a call is ringing on the line;
• glow steadily when there is an ongoing call on the line;
• blink slowly when a call is on hold on the line;
• be o when the line is free.
When other functions are mapped onto the keys, the LEDs may glow or blink. For example: When
the "extension" function has been mapped onto a key and monitoring of extensions is enabled on both
phones, the LED will
• blink rapidly when a call is ringing on the extension;
• glow steadily when the extension is busy;
• be o when the extension is not busy
MWI key : Has a red LED that lights up when there is a new message on the mailbox.
Mute key : Has a red LED that lights up when and as long as the microphone is muted.
Speakerphone and headset keys: Have green LEDs that light up when and as long as
speakerphone or headset mode, respectively, are turned on.