Snom HD100 User manual

SIP Phone Configuration Guide
HD100 , HD101
HD130, HD150, HD151
HM201
HD300, HD350W, HD351W

SIP Phone Configuration Guide
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Table of Contents
1Overview............................................................................................................................................................. 5
2Before Configuration......................................................................................................................................... 5
3Configure via Web Portal................................................................................................................................. 6
3.1 Configuration Process......................................................................................................................... 6
3.1.1 Step 1: Obtain IP Address......................................................................................................... 6
3.1.2 Step 2: Access Web Portal ....................................................................................................... 7
3.1.3 Step 3: Check System Information.......................................................................................... 8
3.1.4 Step 4: Configure Web Portal Pages..................................................................................... 10
3.1.5 Step 5: Reboot Phone System............................................................................................... 10
3.2 Configure System Pages.................................................................................................................. 10
3.2.1 SIP Account Management....................................................................................................... 10
3.2.1.1 General Account Settings......................................................................................... 12
3.2.1.2 Dial Plan....................................................................................................................... 12
3.2.1.3 SIP Server Settings.................................................................................................... 14
3.2.1.4 Registration Settings.................................................................................................. 14
3.2.1.5 Outbound Proxy Settings.......................................................................................... 14
3.2.1.6 Backup Outbound Proxy Settings............................................................................ 14
3.2.1.7 Caller Identity Settings............................................................................................... 15
3.2.1.8 Audio Settings............................................................................................................. 15
3.2.1.9 Quality of Service....................................................................................................... 16
3.2.1.10 Signaling Settings....................................................................................................... 16
3.2.1.11 Voice Settings............................................................................................................. 16
3.2.1.12 Voicemail Settings...................................................................................................... 17
3.2.1.13 NAT Traversal............................................................................................................. 17
3.2.1.14 Music on Hold Settings.............................................................................................. 18
3.2.1.15 Session Timer............................................................................................................. 18
3.2.1.16 Jitter Buffer.................................................................................................................. 18
3.2.1.17 Keep Alive.................................................................................................................... 19
3.2.2 Call Settings............................................................................................................................... 20
3.2.2.1 General Call Settings................................................................................................. 20
3.2.3 User Preferences...................................................................................................................... 20
3.2.3.1 General User Settings............................................................................................... 21
3.2.4 Speed Dial Settings (all the models except HM201)........................................................... 21
3.2.4.1 Speed Dial Keys......................................................................................................... 22
3.2.5 Handset Settings....................................................................................................................... 22
3.2.5.1 Account Assignments................................................................................................ 23
3.2.5.2 RF Power Settings..................................................................................................... 25
3.2.6 Emergency Dialing Settings.................................................................................................... 25
3.3 Configure Network Pages................................................................................................................. 25
3.3.1 Basic Network Settings............................................................................................................ 27
3.3.1.1 IPv4............................................................................................................................... 27
3.3.1.2 IPv6............................................................................................................................... 28
3.3.1.3 Wi-Fi............................................................................................................................. 29
3.3.1.4 Note on Wi-Fi Access Point Setting for SIP Network........................................... 33
3.3.1.5 Download Wi-Fi log.................................................................................................... 33
3.3.2 Advanced Network Settings.................................................................................................... 35

SIP Phone Configuration Guide
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3.3.2.1 VLAN............................................................................................................................ 36
3.3.2.2 LLDP-MED .................................................................................................................. 37
3.3.2.3 802.1x........................................................................................................................... 37
3.4 Configure Servicing Pages............................................................................................................... 37
3.4.1 Reboot........................................................................................................................................ 37
3.4.2 Time and Date........................................................................................................................... 38
3.4.2.1 Time and Date Format............................................................................................... 38
3.4.2.2 Network Time Settings .............................................................................................. 39
3.4.2.3 Time Zone and Daylight Savings Settings ............................................................. 39
3.4.2.4 Manual Time Settings................................................................................................ 40
3.4.3 Firmware Upgrade.................................................................................................................... 40
3.4.3.1 Firmware Server Settings ......................................................................................... 41
3.4.3.2 Manual Firmware Update and Upload.................................................................... 41
3.4.3.3 Updating a Cordless Handset .................................................................................. 42
3.4.4 Provisioning............................................................................................................................... 44
3.4.4.1 Provisioning Server.................................................................................................... 45
3.4.4.2 Plug-and-Play Settings.............................................................................................. 45
3.4.4.3 DHCP Settings............................................................................................................ 45
3.4.4.4 Resynchronization...................................................................................................... 46
3.4.4.5 Import Configuration .................................................................................................. 47
3.4.4.6 Export Configuration.................................................................................................. 47
3.4.4.7 Reset Configurations................................................................................................. 48
3.4.5 Security....................................................................................................................................... 49
3.4.5.1 Passwords................................................................................................................... 50
3.4.5.2 Web Server.................................................................................................................. 50
3.4.5.3 Trusted Servers.......................................................................................................... 50
3.4.5.4 Trusted IP.................................................................................................................... 52
3.4.6 Certificates................................................................................................................................. 53
3.4.6.1 Device Certificate....................................................................................................... 53
3.4.6.2 Trusted Certificate...................................................................................................... 54
3.4.7 TR-069 Settings........................................................................................................................ 54
3.4.8 System Logs.............................................................................................................................. 55
3.4.8.1 Syslog Settings........................................................................................................... 56
3.4.8.2 Network Trace............................................................................................................. 57
4Configure via Star Code................................................................................................................................. 58
4.1 Base Star Codes Provisioning HD100, HD100W, HD101, HD101W........................................ 58
4.2 Handset Star Codes Provisioning HD101, HD101W.................................................................... 58
4.3 Handset Star Codes Provisioning HD100, HD100W.................................................................... 58
4.4 Handset Star Codes Provisioning HD101, HD101W.................................................................... 58
4.5 Base Star Codes Provisioning HD151............................................................................................ 58
4.6 Handset Star Codes Provisioning HD151...................................................................................... 59
4.7 Base Star Codes Provisioning HD130, HD150............................................................................. 59
5Configure with Voice Menu............................................................................................................................ 60
6Provisioning Using Configuration Files........................................................................................................ 62
6.1 Provisioning Process......................................................................................................................... 62
6.1.1 Resynchronization: Configuration File Checking................................................................. 63
6.1.2 HD10X Reboot.......................................................................................................................... 63
6.2 Configuration File Types................................................................................................................... 63
6.3 Data Files............................................................................................................................................. 64

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6.4 Configuration File Tips and Security............................................................................................... 64
6.4.1 Clearing Parameters with %NULL in Configuration File..................................................... 64
6.5 TFTP Pull Down Method................................................................................................................... 64
6.6 Configuration File Parameter Guide................................................................................................ 65
6.6.1 SIP Account Settings ("sip_account" Module)..................................................................... 65
6.6.2 Handset Settings ("hs_settings" Module) ............................................................................. 76
6.6.3 Network Settings ("network" Module).................................................................................... 76
6.6.4 Provisioning Settings ("provisioning" Module) ..................................................................... 85
6.6.5 Time and Date Settings ("time_date" Module)..................................................................... 90
6.6.6 Log Settings ("log" Module)..................................................................................................... 93
6.6.7 Web Settings ("web" Module)................................................................................................. 95
6.6.8 Trusted IP Settings (“trusted_ip” Module)............................................................................. 95
6.6.9 Trusted Server Settings (“trusted_servers” Module)........................................................... 96
6.6.10 User Preference Settings ("user_pref" Module)................................................................... 96
6.6.11 Call Settings ("call_settings" Module).................................................................................... 97
6.6.12 Programmable Feature Key Settings ("pfk" Module).......................................................... 99
6.6.13 Audio Settings (“audio” Module)............................................................................................. 99
6.6.14 TR-069 Settings (“tr069” Module) ........................................................................................ 101
7Troubleshooting...................................................................................................................................... 103
7.1 Common Troubleshooting Procedures......................................................................................... 103
8Appendix.................................................................................................................................................. 104
8.1 Upload / Update Handset Screen Wallpaper for HD1................................................................ 104
8.2 Upload/Update Firmware for HM201 Only................................................................................... 104
8.3 Speed Dial Settings for HM201...................................................................................................... 105

SIP Phone Configuration Guide
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1 Overview
The purpose of this configuration guide is to provide a basic overview of the SIP phones, allowing IT &
Telco technical experienced installers to proceed with provisioning of the phone and register to an IP
PBX. The intended audience for this document is Customer Service and Technical Installation
Personnel involved in the installation and maintenance of SIP phones. For bulk provisioning, please
refer to the Administration Guide for Hotel SIP Phone Admin Tool.
All SIP phones require proper configuration before use. Each SIP phone is equipped with a web
portal user interface for easy configuration and administration.
Inter-Op Partners
These SIP phones have successfully passed certification with PBX manufactures such as Alcatel,
Avaya, Broadcloud, Broadworks, Mitel, NEC, PhonesSuite and Siemens. For specific details of the
system, please contact your PBX service provider.
2 Before Configuration
All SIP phones must be setup & wired correctly before configuration. Please read the model specific
quick setup guide for setup & wiring instructions shipped with the phones.