Snom HD100 User manual

SIP Phone Configuration Guide
HD100 , HD101
HD130, HD150, HD151
HM201
HD300, HD350W, HD351W

SIP Phone Configuration Guide
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Table of Contents
1Overview............................................................................................................................................................. 5
2Before Configuration......................................................................................................................................... 5
3Configure via Web Portal................................................................................................................................. 6
3.1 Configuration Process......................................................................................................................... 6
3.1.1 Step 1: Obtain IP Address......................................................................................................... 6
3.1.2 Step 2: Access Web Portal ....................................................................................................... 7
3.1.3 Step 3: Check System Information.......................................................................................... 8
3.1.4 Step 4: Configure Web Portal Pages..................................................................................... 10
3.1.5 Step 5: Reboot Phone System............................................................................................... 10
3.2 Configure System Pages.................................................................................................................. 10
3.2.1 SIP Account Management....................................................................................................... 10
3.2.1.1 General Account Settings......................................................................................... 12
3.2.1.2 Dial Plan....................................................................................................................... 12
3.2.1.3 SIP Server Settings.................................................................................................... 14
3.2.1.4 Registration Settings.................................................................................................. 14
3.2.1.5 Outbound Proxy Settings.......................................................................................... 14
3.2.1.6 Backup Outbound Proxy Settings............................................................................ 14
3.2.1.7 Caller Identity Settings............................................................................................... 15
3.2.1.8 Audio Settings............................................................................................................. 15
3.2.1.9 Quality of Service....................................................................................................... 16
3.2.1.10 Signaling Settings....................................................................................................... 16
3.2.1.11 Voice Settings............................................................................................................. 16
3.2.1.12 Voicemail Settings...................................................................................................... 17
3.2.1.13 NAT Traversal............................................................................................................. 17
3.2.1.14 Music on Hold Settings.............................................................................................. 18
3.2.1.15 Session Timer............................................................................................................. 18
3.2.1.16 Jitter Buffer.................................................................................................................. 18
3.2.1.17 Keep Alive.................................................................................................................... 19
3.2.2 Call Settings............................................................................................................................... 20
3.2.2.1 General Call Settings................................................................................................. 20
3.2.3 User Preferences...................................................................................................................... 20
3.2.3.1 General User Settings............................................................................................... 21
3.2.4 Speed Dial Settings (all the models except HM201)........................................................... 21
3.2.4.1 Speed Dial Keys......................................................................................................... 22
3.2.5 Handset Settings....................................................................................................................... 22
3.2.5.1 Account Assignments................................................................................................ 23
3.2.5.2 RF Power Settings..................................................................................................... 25
3.2.6 Emergency Dialing Settings.................................................................................................... 25
3.3 Configure Network Pages................................................................................................................. 25
3.3.1 Basic Network Settings............................................................................................................ 27
3.3.1.1 IPv4............................................................................................................................... 27
3.3.1.2 IPv6............................................................................................................................... 28
3.3.1.3 Wi-Fi............................................................................................................................. 29
3.3.1.4 Note on Wi-Fi Access Point Setting for SIP Network........................................... 33
3.3.1.5 Download Wi-Fi log.................................................................................................... 33
3.3.2 Advanced Network Settings.................................................................................................... 35

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3.3.2.1 VLAN............................................................................................................................ 36
3.3.2.2 LLDP-MED .................................................................................................................. 37
3.3.2.3 802.1x........................................................................................................................... 37
3.4 Configure Servicing Pages............................................................................................................... 37
3.4.1 Reboot........................................................................................................................................ 37
3.4.2 Time and Date........................................................................................................................... 38
3.4.2.1 Time and Date Format............................................................................................... 38
3.4.2.2 Network Time Settings .............................................................................................. 39
3.4.2.3 Time Zone and Daylight Savings Settings ............................................................. 39
3.4.2.4 Manual Time Settings................................................................................................ 40
3.4.3 Firmware Upgrade.................................................................................................................... 40
3.4.3.1 Firmware Server Settings ......................................................................................... 41
3.4.3.2 Manual Firmware Update and Upload.................................................................... 41
3.4.3.3 Updating a Cordless Handset .................................................................................. 42
3.4.4 Provisioning............................................................................................................................... 44
3.4.4.1 Provisioning Server.................................................................................................... 45
3.4.4.2 Plug-and-Play Settings.............................................................................................. 45
3.4.4.3 DHCP Settings............................................................................................................ 45
3.4.4.4 Resynchronization...................................................................................................... 46
3.4.4.5 Import Configuration .................................................................................................. 47
3.4.4.6 Export Configuration.................................................................................................. 47
3.4.4.7 Reset Configurations................................................................................................. 48
3.4.5 Security....................................................................................................................................... 49
3.4.5.1 Passwords................................................................................................................... 50
3.4.5.2 Web Server.................................................................................................................. 50
3.4.5.3 Trusted Servers.......................................................................................................... 50
3.4.5.4 Trusted IP.................................................................................................................... 52
3.4.6 Certificates................................................................................................................................. 53
3.4.6.1 Device Certificate....................................................................................................... 53
3.4.6.2 Trusted Certificate...................................................................................................... 54
3.4.7 TR-069 Settings........................................................................................................................ 54
3.4.8 System Logs.............................................................................................................................. 55
3.4.8.1 Syslog Settings........................................................................................................... 56
3.4.8.2 Network Trace............................................................................................................. 57
4Configure via Star Code................................................................................................................................. 58
4.1 Base Star Codes Provisioning HD100, HD100W, HD101, HD101W........................................ 58
4.2 Handset Star Codes Provisioning HD101, HD101W.................................................................... 58
4.3 Handset Star Codes Provisioning HD100, HD100W.................................................................... 58
4.4 Handset Star Codes Provisioning HD101, HD101W.................................................................... 58
4.5 Base Star Codes Provisioning HD151............................................................................................ 58
4.6 Handset Star Codes Provisioning HD151...................................................................................... 59
4.7 Base Star Codes Provisioning HD130, HD150............................................................................. 59
5Configure with Voice Menu............................................................................................................................ 60
6Provisioning Using Configuration Files........................................................................................................ 62
6.1 Provisioning Process......................................................................................................................... 62
6.1.1 Resynchronization: Configuration File Checking................................................................. 63
6.1.2 HD10X Reboot.......................................................................................................................... 63
6.2 Configuration File Types................................................................................................................... 63
6.3 Data Files............................................................................................................................................. 64

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6.4 Configuration File Tips and Security............................................................................................... 64
6.4.1 Clearing Parameters with %NULL in Configuration File..................................................... 64
6.5 TFTP Pull Down Method................................................................................................................... 64
6.6 Configuration File Parameter Guide................................................................................................ 65
6.6.1 SIP Account Settings ("sip_account" Module)..................................................................... 65
6.6.2 Handset Settings ("hs_settings" Module) ............................................................................. 76
6.6.3 Network Settings ("network" Module).................................................................................... 76
6.6.4 Provisioning Settings ("provisioning" Module) ..................................................................... 85
6.6.5 Time and Date Settings ("time_date" Module)..................................................................... 90
6.6.6 Log Settings ("log" Module)..................................................................................................... 93
6.6.7 Web Settings ("web" Module)................................................................................................. 95
6.6.8 Trusted IP Settings (“trusted_ip” Module)............................................................................. 95
6.6.9 Trusted Server Settings (“trusted_servers” Module)........................................................... 96
6.6.10 User Preference Settings ("user_pref" Module)................................................................... 96
6.6.11 Call Settings ("call_settings" Module).................................................................................... 97
6.6.12 Programmable Feature Key Settings ("pfk" Module).......................................................... 99
6.6.13 Audio Settings (“audio” Module)............................................................................................. 99
6.6.14 TR-069 Settings (“tr069” Module) ........................................................................................ 101
7Troubleshooting...................................................................................................................................... 103
7.1 Common Troubleshooting Procedures......................................................................................... 103
8Appendix.................................................................................................................................................. 104
8.1 Upload / Update Handset Screen Wallpaper for HD1................................................................ 104
8.2 Upload/Update Firmware for HM201 Only................................................................................... 104
8.3 Speed Dial Settings for HM201...................................................................................................... 105

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1 Overview
The purpose of this configuration guide is to provide a basic overview of the SIP phones, allowing IT &
Telco technical experienced installers to proceed with provisioning of the phone and register to an IP
PBX. The intended audience for this document is Customer Service and Technical Installation
Personnel involved in the installation and maintenance of SIP phones. For bulk provisioning, please
refer to the Administration Guide for Hotel SIP Phone Admin Tool.
All SIP phones require proper configuration before use. Each SIP phone is equipped with a web
portal user interface for easy configuration and administration.
Inter-Op Partners
These SIP phones have successfully passed certification with PBX manufactures such as Alcatel,
Avaya, Broadcloud, Broadworks, Mitel, NEC, PhonesSuite and Siemens. For specific details of the
system, please contact your PBX service provider.
2 Before Configuration
All SIP phones must be setup & wired correctly before configuration. Please read the model specific
quick setup guide for setup & wiring instructions shipped with the phones.

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3 Configure via Web Portal
Configure all SIP phones via web portal menus.
3.1 Configuration Process
3.1.1 Step 1: Obtain IP Address
To obtain auto IP address
By default, the phones automatically obtain IP address through DHCP server. You may use a DHCP
lease viewer to find out the IP address assigned by matching the MAC address on the back of the
phone with the search results displayed.
To discover IP address using the phone IP address read back
HD100
•Use the keypad to press and hold [VOL+] for more than 5 seconds, and then press [VOL-] [VOL+]
[VOL-] [VOL+] [VOL-] [BS1] [BS2] [BS3] in sequence.
HD101
•Press on its handset's keypad [TALK] [*] [*] [*] [*] [1] [2] in sequence.
HD350W & HD351W
•Press on its keypad [*] [4] [7] [1] [2] [3] [3] [#] in sequence.

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3.1.2 Step 2: Access Web Portal
The SIP phone embedded web serverresponds to HTTPS request. Embedded HTML pages allow user
to configure the SIP phone via a web browser such as Microsoft’s IE (version 6.0 or later) or Mozilla
Firefox (version 4.0.1 or later).
Note: If you attempt to access the phones web interface and only end up with an empty / blank page,
you most probably tried to use HTTP instead of HTTPS. Please try again with https://
To access the web portal menu via Ethernet:
1. Connect the computer to the same network as the phone.
•The web enabled computer has tobe connected to the same sub-networkas theSIP phone.
This can easily be done by connecting the computer to the same hub/ switch that the SIP
phone is connected to.
2. Make sure the SIP phone is properly installed.
3. Open a web browser on your computer.
4. Enter https:// followed by the IP address of the SIP phone in the address bar of the browser.
•When the SIP phone is properly connected to a DHCP server, you can use the distributed
IP address of the SIP phone. The address is in the format: XXX.XXX.XXX.XXX, where XXX
represents a number from 0-255. You need this number to access the web portal menu.
•Please note most web browsers will report the website / the phone web user interface as
unsecure / not private or not trustworthy. This is due the nature of the phone built-in device
certificate which comes from a (for your browser) unknown / untrusted source (the Snom
Technology Root Authority). Beside that the CN, common name of the device certificate
cannot be identical to the IP address used to access the web interface. Due to the
production procedure the device certificate CN will correspond the specific LAN MAC
address of the phone. So, from the browsers perspective it will remain looking suspicious /
invalid, even you manage to import the Snom Technology Root Authority as a trusted
source into your browser / PC. This is common per design for embedded devices, like SIP
phones and you need to use an exception, confirming to your browser that you like to
connect despite the warning. If this exception is not offered in your browser, your browser
is most likely managed this way by your corporate IT / security team, and you need to
request this option from them.
5. When the login page appears, enter the administrator’s username and password to access the
web portal menu.
•The default username is admin and the default password is admin.
On the Web Portal, there is a navigation bar at the top and the respective submenus on the left.
Navigation bar topics:
•STATUS
•SYSTEM
•NETWORK
•SERVICING

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3.1.3 Step 3: Check System Information
At the top navigation menu, select STATUS. You will able to review System Status and Handset
Status (i.e. general information about the phone and handsets).
System Status - HD100

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System Status - HD101
•General: display information about your device, including model, MAC address, and firmware
version.
•Account Status: display your SIP account registration.
•IPv4 | IPv6: display network information regarding your device’s network address and network
connection.

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System status - HM201
Software version: 2.22.6.0 or later
- image pending till product is available
Handset status - HD101, HD351W, HM201 only
- image pending till product is available
The handset status page shows the name and the registration status of all the registered cordless
handsets. The page lists the maximum of four handsets, even if fewer handsets are registered. If you
have not given the handsets unique names, their default names of HANDSET will appear.
3.1.4 Step 4: Configure Web Portal Pages
3.1.5 Step 5: Reboot Phone System
A phone system reboot, after changing configuration of the following settings, is required in order to
apply the new settings:
•Network Configuration
•Network Security
•Static IP Mapping
•DECT
•Inter-Op Configuration
After saving the settings, click Reboot to perform phone system reboot.
3.2 Configure System Pages
3.2.1 SIP Account Management
On the SIP Account Management page, you can configure each account you have ordered from your
service provider or configured in your SIP-PBX. The SIP Account settings are also available as
parameters in the configuration file. See Section 6.6.1 SIP Account Settings ("sip_account" Module).