SpectraLink 80-Series Instruction Manual

1725-86030-000 Rev: G
October 2013
Spectralink 80-Series Handset
Administration Guide
Using Spectralink 80-Series Telephony Gateway
and Spectralink Radio Protocol (SRP)
Important!
New
Software
Version
Requirements
See page 44

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Copyright Notice
© 2007-2013 Spectralink Corporation All rights reserved. SpectralinkTM, the Spectralink logo and the
names and marks associated with Spectralink’s products are trademarks and/or service marks of
Spectralink Corporation and are common law marks in the United States and various other countries. All
other trademarks are property of their respective owners. No portion hereof may be reproduced or
transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without
the express written permission of Spectralink.
All rights reserved under the International and pan-American Copyright Conventions. No part of this
manual, or the software described herein, may be reproduced or transmitted in any form or by any
means, or translated into another language or format, in whole or in part, without the express written
permission of Spectralink Corporation.
Do not remove (or allow any third party to remove) any product identification, copyright or other notices.
Notice
Spectralink Corporation has prepared this document for use by Spectralink personnel and customers.
The drawings and specifications contained herein are the property of Spectralink and shall be neither
reproduced in whole or in part without the prior written approval of Spectralink, nor be implied to grant any
license to make, use, or sell equipment manufactured in accordance herewith.
Spectralink reserves the right to make changes in specifications and other information contained in this
document without prior notice, and the reader should in all cases consult Spectralink to determine
whether any such changes have been made.
NO REPRESENTATION OR OTHER AFFIRMATION OF FACT CONTAINED IN THIS DOCUMENT
INCLUDING BUT NOT LIMITED TO STATEMENTS REGARDING CAPACITY, RESPONSE-TIME
PERFORMANCE, SUITABILITY FOR USE, OR PERFORMANCE OF PRODUCTS DESCRIBED
HEREIN SHALL BE DEEMED TO BE A WARRANTY BY SPECTRALINK FOR ANY PURPOSE, OR
GIVE RISE TO ANY LIABILITY OF SPECTRALINK WHATSOEVER.
Warranty
The Product Warranty and Software License and Warranty and other support documents are available at
http://support.spectralink.com.
Contact Information
US Location Denmark Location
800-775-5330 [phone]
Spectralink Corporation Spectralink Europe ApS
2560 55th Street Langmarksvej 34
Boulder, CO 80301 8700 Horsens
[e-mail] [e-mail]

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Contents
Chapter 1: About this Guide ................................................. 6
Model Numbers................................................................................................................. 6
Product Support ............................................................................................................... 6
Spectralink References .................................................................................................... 6
Specific Documents......................................................................................................... 7
Conventions Used In This Document.............................................................................. 7
Icons ............................................................................................................................... 7
Typography..................................................................................................................... 8
Chapter 2: Spectralink 80-Series Handset Overview...................10
Spectralink Voice Priority (SVP).....................................................................................10
Security ............................................................................................................................11
WPA2 Enterprise............................................................................................................11
WPA and WPA2 Personal..............................................................................................11
Cisco Fast Secure Roaming...........................................................................................11
WEP...............................................................................................................................11
Spectralink 80-Series Handset........................................................................................12
Spectralink 80-Series Handset Specifications...............................................................13
Handset Display...............................................................................................................15
Feature display...............................................................................................................15
LINE display...................................................................................................................15
Icons and Indicators........................................................................................................16
Startup Sequence ............................................................................................................17
Handset Modes................................................................................................................18
Standby mode (on-hook)................................................................................................18
Active mode (off-hook) ...................................................................................................18
Configuration menu mode..............................................................................................18
Push-to-talk (PTT) mode................................................................................................18
Messaging mode............................................................................................................19
Notes on Battery Packs...................................................................................................19
Chapter 3: Spectralink 80-Series Handset Configuration ............20
The Admin Menu..............................................................................................................20
Opening the Admin menu...............................................................................................20
Navigation......................................................................................................................21
Toggle options................................................................................................................21
Data entry and editing ....................................................................................................21
Admin Menu Table...........................................................................................................22
Phone Config .................................................................................................................26

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Network Config...............................................................................................................29
Diagnostics.....................................................................................................................34
Restore Defaults ..............................................................................................................34
Demos...............................................................................................................................34
WPA2 Enterprise PEAP Certification Enrollment and EAP-FAST Manual PAC
Provisioning.....................................................................................................................35
PEAP .............................................................................................................................35
EAP-FAST......................................................................................................................36
Admin Menu Default Table..............................................................................................38
User-defined Preferences................................................................................................40
Default Settings..............................................................................................................43
Chapter 4: Software License and Protocol Management .............44
Requirements...................................................................................................................44
Configuration Process ....................................................................................................45
Chapter 5: Testing the Handsets...........................................47
Chapter 6: Diagnostic Tools ................................................48
Run Site Survey ...............................................................................................................48
Solving coverage issues.................................................................................................50
Diagnostics Enabled........................................................................................................50
Screen 1.........................................................................................................................51
Screen 2.........................................................................................................................51
Screen 3.........................................................................................................................51
Screen 4.........................................................................................................................52
Screen 5.........................................................................................................................53
Screen 6 – EAP Information...........................................................................................53
Syslog Mode.....................................................................................................................55
Chapter 7: Certifying the Handsets........................................58
Conducting a Site Survey................................................................................................58
Chapter 8: Software Maintenance..........................................61
Upgrading Handsets........................................................................................................61
Normal Download Messages ..........................................................................................61
Download failure or recovery messages........................................................................62
Chapter 9: Troubleshooting.................................................63
Access Point Problems...................................................................................................63
In-range/Out-of-range.....................................................................................................63

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Capacity.........................................................................................................................63
Transmission obstructions..............................................................................................63
Configuration Problems..................................................................................................63
Infrastructure Problems ..................................................................................................64
Dial Tone Problems .........................................................................................................65
Handset Status Messages...............................................................................................66
Appendix A: Regulatory Domains .........................................76
Appendix B: Minimum Software Requirements for Rev C Handsets
....................................................................................78
Appendix C: Open Source Information ...................................79
OFFER for Source for GPL and LGPL Software ............................................................79
Contact Information for Requesting Source Code...........................................................79

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Chapter 1: About this Guide
This document explains how to configure and maintain the Spectralink 80-Series Handsets
when used with the Spectralink 80-Series Telephony Gateway.
Model Numbers
This document covers the following model numbers:
802X, 803X
Product Support
Spectralink wants you to have a successful installation. If you have questions please contact the
Customer Support Hotline at 1-800-775-5330.
The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time.
For Technical Support: mailto:[e-mail]
For Knowledge Base: http://support.spectralink.com
For Return Material Authorization: mailto:[e-mail]
Spectralink References
All Spectralink documents are available at http://support.spectralink.com.

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To go to a specific product page:
Select the Product Category and Product Type from the dropdown lists and then select the
product from the next page. All resources for that particular product are displayed by default
under the All tab. Documents, downloads and other resources are sorted by the date they were
created so the most recently created resource is at the top of the list. You can further sort the
list by the tabs across the top of the list to find exactly what you are looking for. Click the title to
open the link.
Specific Documents
Spectralink 80-Series Telephony Gateway: Administration Guide for SRP
Spectralink 80-Series SVP Server: Administration Guide for SRP
Spectralink 80-Series Handset Administration Tool
Spectralink 80-Series Handset and Accessories User Guide
VIEW Certified Products Guide
VIEW Configuration Guide corresponding to the type of access point)
LinkPlus Interface Guide corresponding to the type of PBX)
Deploying Enterprise-Grade Wi-Fi Telephony
Best Practices Guide for Deploying Spectralink 80-Series Handsets
Conventions Used In This Document
Icons
Icons indicate extra information about nearby text.
Warning
The Warning icon highlights an action you must perform (or avoid) to avoid exposing
yourself or others to hazardous conditions.
Caution
The Caution icon highlights information you need to know to avoid a hazard that
could potentially impact device performance, application functionality, successful
feature configuration and/or affect handset or network performance.

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Note
The Note icon highlights information of interest or important information that will help
you be successful in accomplishing a procedure or understanding a concept.
Admin Tip
This tip advises the administrator of a smarter, more productive or alternative method
of performing an administrator-level task or procedure.
Troubleshooting
This element can be used in any type of document and is typically used to highlight
information to help you solve a relevant problem you may encounter, or to point to
other relevant troubleshooting reference information.
Settings
The Settings icon highlights information to help you zero in on settings you need to
choose for a specific behavior, to enable a specific feature, or access customization
options.
Typography
A few typographic conventions, listed next, are used in this guide to distinguish types of in-text
information.
Convention
Description
Bold Highlights interface items such as menus, soft keys, file names, and
directories. Also used to represent menu selections and text entry
to the handset.
Italics Used to emphasize text, to show example values or inputs, and to
show titles of reference documents available from the Spectralink
Support Web site and other reference sites.
Underlined blue Used for URL links to external Web pages or documents. If you
click on text in this style, you will be linked to an external document
or Web page.
Bright orange text Used for cross references to other sections within this document. If
you click on text in this style, you will be taken to another part of this
document.

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Convention Description
Fixed-width-font Used for code fragments and parameter names.
This guide also uses a few writing conventions to distinguish conditional information.
Convention Description
<MACaddress> Indicates that you must enter information specific to your
installation, handset, or network. For example, when you see
<MACaddress>, enter your handset’s 12-digit MAC address. If you
see <installed-directory>, enter the path to your installation
directory.
> Indicates that you need to select an item from a menu. For
example, Settings > Basic indicates that you need to select Basic
from the Settings menu.

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Chapter 2: Spectralink 80-Series
Handset Overview
The Spectralink 80-Series Handsets is a Wi-Fi handset for workplace telephone systems. The
handset operates over a VIEW Certified 802.11a/b/g/n wireless LAN (WLAN) providing users a
wireless extension of their PBX. By seamlessly integrating with the Spectralink 80-Series
Telephony Gateway and the facility’s telephone system, wireless telephone users are provided
with high-quality mobile voice communications throughout the workplace, giving users the
freedom to roam throughout the workplace while providing the features and functionality of a
wired desk phone.
All Spectralink products use the company’s LinkPlus integration technology to connect with
various digital switch platforms. Using LinkPlus technology, handsets emulate digital telephone
sets to deliver advanced capabilities such as multiple line appearances and LCD display
features. See the LinkPlus Interface Guide for your PBX for information about mapping the PBX
features to the handset.
Admin Tip
The latest wireless telephone and Handset Administration Tool software versions are
required to support the features described in this document. See Chapter 4 Software
License and Protocol Management.
Spectralink Voice Priority (SVP)
Spectralink Voice Priority (SVP) is a proprietary method of WLAN QoS, developed by
Spectralink, to ensure enterprise-grade voice quality, battery life and call capacity for
Spectralink Handsets. SVP requires the use of the SVP Server, which is an Ethernet LAN
device that works with in conjunction with Wi-Fi APs to ensure QoS over the WLAN. Voice
packets to and from the wireless telephones are tunneled through the SVP Server to ensure
voice prioritization as they are routed between the handset and PBX. See the Spectralink
80-Series SVP Server Administration Guide for SRP document for detailed information about
this device.
Systems employing four or fewer Spectralink 80-Series Telephony Gateways can do so without
an additional SVP Server, because the Telephony Gateway(s) also provides the functionality of
the SVP Server.For systems larger than four Telephony Gateways, an SVP Server is required.

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Security
The following security methods are supported by the handset.
WPA2 Enterprise
The handset supports WPA2 Enterprise, as defined by the Wi-Fi Alliance. WPA2, which is
based on the 802.11i standard, provides government-grade security by implementing the
Advanced Encryption Standard (AES) encryption algorithm. The Enterprise version of WPA2
uses 802.1X authentication, which is a port-based network access control mechanism using
dynamic encryption keys to protect data privacy. Two 802.1X authentication methods are
supported on the wireless telephone, EAP-FAST and PEAPv0/MSCHAPv2. Both of these
methods require a RADIUS authentication server to be available on the network and accessible
to the phone. Additional details are provided in Section 2.
Normal 802.1X authentication requires the client to renegotiate its key with the authentication
server on every AP handoff, which is a time-consuming process that negatively affects time-
sensitive applications such as voice. Fast AP handoff methods allow for the part of the key
derived from the server to be cached in the wireless network, thereby shortening the time to
renegotiate a secure handoff. The wireless telephone supports two fast AP handoff techniques,
Cisco Client Key Management (CCKM) (only available on Cisco APs) and Opportunistic Key
Caching (OKC). One of these methods must be configured for support on the WLAN to ensure
proper performance of the handset.
WPA and WPA2 Personal
The handset supports WPA and WPA2 Personal, as defined by the Wi-Fi Alliance. WPA2,
which is based on the 802.11i standard, provides government-grade security by implementing
the Advanced Encryption Standard (AES) encryption algorithm. WPA, which is based on a draft
version of the 802.11i standard before it was ratified, uses Temporal Key Integrity Protocol
(TKIP) encryption. The Personal version uses an authentication technique called WPA2 is
based on the 802.11i standard. Pre-Shared Key (PSK) allows the use of manually entered keys
or passwords to initiate WPA security.
Cisco Fast Secure Roaming
Cisco’s Fast Secure Roaming (FSR) mechanism uses a combination of standards-based and
proprietary security components including Cisco Client Key Management (CCKM), LEAP
authentication, Michael message integrity check (MIC) and Temporal Key Integrity Protocol
(TKIP). FSR provides strong security measures for authentication, privacy and data integrity
along with fast AP handoff on Cisco APs.
WEP
The handset supports Wired Equivalent Privacy (WEP) with both 40-bit and 128-bit encryption.

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Settings
IP multicast addresses are used by the Spectralink 8030 Handset when Push-to-talk
(PTT) is enabled. If PTT is in use, multicasting must be enabled on the subnet used
for the Spectralink 80-Series Handsets, SVP Server, and Telephony Gateways.
Routers are typically configured with filters to prevent multicast traffic from flowing
outside of specific domains. The wireless LAN can be placed on a separate virtual
LAN (VLAN) or subnet to reduce the effects of broadcast and multicast traffic from
devices in other network segments.
Spectralink 80-Series Handset
Spectralink 8030 Handset Spectralink 8020 Handset

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Spectralink 80-Series Handset Specifications
Radio mode
(selectable) (See Appendix A: Regulatory Domains)
Transmission type
Direct-sequence spread spectrum (DSSS)
Transmit data rate
Up to 54 Mb/s
WLAN QoS
Spectralink Voice Priority (SVP)
WLAN security
WEP (Wired Equivalent Privacy)
Cisco FSR (Fast Secure Roaming)
WPA Personal
WPA2 Personal
WPA2 Enterprise:
802.1X Authentication
EAP-FAST
PEAPv0/MSCHAPv2
PEAP certificate sizes: 512*, 1024*, 2048,
4096 bit (*recommended)
Encryption Ciphers: AES, RSA, RC4
Data Integrity: Hashed Message
Authentication Code MD5 (HMAC-MD5)
(RFC 2403, 2104) and Secure Hash
Algorithm-1 SHA (HMAC-SHA-1) (RFC2404)
Fast AP Handoff Opportunistic Key Caching (OKC)
Cisco Client Key Management (CCKM)
FCC certification Part 15.247
Other certifications
IP 53 certified for resistance to dust and liquid resistance
MIL 810F Proc IV 516.5 for shock resistance
Voice encoding ADPCM (Proprietary)
Transmit power
Up to 100mW Transmit Power Control (formerly 802.11h), see Appendix A
for details.
Display Up to five lines of text plus two icon status rows and
one row for softkey labels.
8020 Dimensions
5.7" x 2.0" x 0.9"
(14.5 x 5.1 x 2.3 cm)
8030 Dimensions
5.4" x 2.0" x 0.9"
(13.7 x 5.1 x 2.3 cm)
8020 Weight*
3.9 oz. ( 110.6 g) with Standard Battery Pack

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8030 Weight* 4.2 oz. (119.1 g) with Standard Battery Pack
Standard Battery Pack capacity
4 hours talk, 80 hours standby
Extended Battery Pack capacity
6 hours talk, 120 hours standby
Ultra-Extended Battery Pack capacity
8 hours talk, 160 hours standby

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Handset Display
Standby mode display Second set of softkeys
In the standby mode the handset displays status icons on the top row, the next two rows display
user information, the three rows below that display the date and time, the profile and (for the
8030 model) the Push-to-talk default channel. The bottom row displays available softkeys.
When more than four softkeys are available, arrows appear on either side of the softkey labels
as illustrated above. Use Nav►and Nav◄to display additional softkey sets.
Display information provided by the PBX when the handset is off-hook will be passed directly to
the handset main display. Certain characters may be used by the PBX that are not implemented
in the handset, such as definable and special characters. See the LinkPlus Interface Guide for
your PBX for information about how the handset emulates the features of the PBX utilized at
your site.
Feature display
In active mode, the softkeys will be determined by the programming of the Spectralink 80-Series
Telephony Gateway. Pressing the FCN key will display each set of programmed softkeys.
Pressing it repeatedly will scroll through all four sets, or as many softkeys as have been
programmed.
LINE display
Most, but not all, PBXs allow for more than one line appearance. The line appearances are
mapped to corresponding line icons across the top of the handset display. Press the LINE key
to display a list of available lines.

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Icons and Indicators
Indicator
Function
The signal-strength icon indicates the strength of the signal and can assist the user
in determining if the handset is moving out-of-range.
The voicemail icon is activated when a new voicemail message is received if the
feature is supported by the phone emulation.
The battery icon indicates the amount of charge remaining in the Battery Pack.
When only one level remains, the Battery Pack needs to be charged.
The speakerphone icon displays when the speakerphone is active.
1 ▪ ▪ ▪ ▪ ▪ ▪ ▪ The line indicators are associated with telephone line status and access.
Up and down arrows are displayed when the menu has additional options above or
below.
Left or right arrows are displayed during editing when the cursor may be moved left
or right.
PBX ring icon. A regular telephone call is coming in.
The Push-to-talk (PTT) ring icon. A PTT call is coming in.
The priority PTT ring icon. A call is coming in on the priority PTT channel. This call
will override any other.
Location Service (RTLS) is enabled.
Muted The muted indicator displays after the Mute softkey has been pressed. It indicates
that the microphone is not transmitting sound. Press the Mute softkey again to
unmute the microphone.
Locked Locked indicates that the keypad is locked to prevent accidental activation. Use the
Unlk
softkey plus the # key to unlock it.
[No Service
message] If warning tones are not disabled, an alarm will sound and a descriptive message displays when the handset cannot receive or place calls. You may be outside of the
covered area. Walk back into the covered area. The in-service tone indicates
service is reestablished.
The download icon indicates that the handset is downloading code. This icon only
appears while the handset is running the over-the-air downloader. It appears to the
right of the Signal Strength icon in the same location as the Voicemail icon.
The download failure icon indicates that the handset has failed to download code
because the code is incompatible with the handset hardware. The system will also
create a system log with the message: “Download aborted, code incompatible”.
When this icon appears, the handset code in the TFTP server should be updated.

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Startup Sequence
The handset goes through an initialization sequence at startup. The line icons 1through 9
display and count down as the handset steps through this sequence. This is usually very rapid.
If there is difficulty at any step that prevents initialization from continuing, an error message will
display and the related icon(s) will stay on. Please see the Handset Status Messages table at
the back of this document for instructions on how to handle error messages that occur during
initialization.
Icon
The icon(s) shown in bold turns off when:
123456789The handset has located and authenticated and associated with at least one AP, and is
proceeding to bring up higher-layer networking functions.
12345678The handset is either configured for Static IP, or if configured for DHCP the DHCP
discovery process has started.
1234567If DHCP is configured, a DHCP response was received which contains a good DNS
server configuration.
123456Indicates one of the following possibilities:
1. Static IP configuration
2. SVP Server address found in DHCP option 151 response
3. SVP Server address found via DNS lookup
12345All networking functions are complete (notably, DHCP), and the handset is proceeding
with establishing the SRP link to the Spectralink 80-Series Telephony Gateway.
1234The SRP link is established, all network stack initialization is complete, proceeding with
application-specific initialization.
123The link between the handset and the Spectralink 80-Series Telephony Gateway is
established.
1
2
At least one IP address for a PBX (DHCP Option 128) has been identified.
1
The wireless telephone has successfully registered with the PBX.
(no icons)
EXT. XXX
Initialization is complete. The handset is in standby mode ready to receive and place
calls.

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Handset Modes
Standby mode (on-hook)
In standby mode, the handset is waiting for an incoming call or for the user to place an outgoing
call. The extension number is shown on the display and there is no dial tone. In this mode, the
handset is conserving battery power and wireless LAN bandwidth.
When an incoming call occurs, the handset enters a transitional state and will ring until the call
is answered by pressing the START key or the END key is pressed to silence the ringing.
Active mode (off-hook)
To place or receive a call, press the START key. This transitions the handset to active off-hook
mode. There is a dial tone, the handset is in communication with the PBX, and the display
shows information as it is received from the PBX. The user may place a call or press a softkey
or the FCN or LINE key to access additional operations.
The handset is also in the active mode when an incoming call is answered.
When an incoming call occurs during an active call the handset will play the second call ringing
sound until the call is answered, the caller hangs up, or the call transfers to voicemail. If END is
pressed, the first call is terminated and the handset reverts to a full ring.
The active modes utilize the most bandwidth and battery power. To conserve battery resources
and allow the handset to receive new calls, return the handset to the standby mode when a call
is completed by pressing the END key.
Configuration menu mode
Press the Cfg softkey to enter the configuration menu mode. When user preferences are being
configured in the Config menu, the handset is on but is not active. It cannot receive calls while
in the Config menu.
Push-to-talk (PTT) mode
The Spectralink 8030 Handset utilizes channels for incoming and outgoing radio
communication. PTT is enabled by the system administrator and may be activated or
deactivated by the user in the Config menu. While PTT is active, the handset is in PTT mode. It
can receive regular phone calls in this mode. When a regular phone call is answered, the
handset enters active mode.

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Messaging mode
Messaging mode is activated by the system administrator. If text messaging functions have
been programmed, as in a nurse call system, the handset is able to receive text messages.
While these messages are being accessed, the handset is in messaging mode. Incoming calls
will ring with the second call ringing sound.
Notes on Battery Packs
•Battery Pack life will vary depending on handset model and features and system
infrastructure.
•Maximum Battery Pack performance is achieved after a few charge/discharge cycles.
•If multiple Battery Packs are supplied with your handset, Spectralink recommends that
each be fully charged upon receipt to prolong battery life. Battery Packs will slowly lose
charge if unused. To maintain battery potential, charge unused Battery Packs
occasionally or alternate Battery Pack use.
•After a length of time Battery Packs will lose the ability to maintain a charge and to
perform at maximum capacity and will need to be replaced. This is normal for all
batteries.
•Overnight charging is best done while the handset is turned off.
•If the handset does not charge, clean Battery Pack, charger and handset contacts with
an alcohol swab.
•When the handset is properly seated, the backlight comes on briefly to indicate charging
has begun.
•Any battery which exhibits swelling, cracking or other abnormality should be disposed of
promptly and properly.

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Chapter 3: Spectralink 80-Series Handset
Configuration
Prior to configuring a Spectralink 80-Series Handset, it must be associated with one and only
one line on one of the Spectralink 80-Series Telephony Gateways. Then it must be configured
per the instructions in this section. The following instructions assume that the handset has been
properly associated with a line on a Spectralink 80-Series Telephony Gateway. See Spectralink
80-Series Telephony Gateway: Administration Guide for SRP for additional information. While
handsets are being associated, the system will continue normal operation.
Use the Wireless Device Planning Worksheets filled out by the network or system administrator
to be sure you are correctly assigning telephone parameters.
The Spectralink Handset Administration Tool is a software utility that enables rapid configuration
of handsets by utilizing the USB port on the Dual Charger. See the Handset Administration Tool
document for specific instructions. Please see your service representative or contact Spectralink
customer service for more information about this time-saving tool.
When WPA2 Enterprise security is used, PAC files for EAP-FAST can be provisioned wirelessly
or by using the HAT. For PEAP, the HAT must be used to enroll certificates. See below for
details.
Other settings that must be configured include, but are not limited to, WLAN QoS, DSCP
tagging, DHCP and regulatory domain information. If these are not selected by the
administrator the handset will use the default settings.
The Admin Menu
The Admin menu contains configuration options that are stored locally (on each handset).
Every handset is independently configured and if the default settings are not desired, the Admin
menu options must be set in each handset requiring different settings.
Opening the Admin menu
1 With the handset powered off, press and hold the START key. While holding the START
key, press and release the END key.
2 When the Admin menu appears, release the START key.