Tadiran Telecom FlexSet 280S User manual

FlexSet
280S and 120S
User Guide
.
The flexible way to communicate
(FlexSet Ver 3.xx)
(Coral Ver 14.66)
.

The information contained in this document is proprietary and is subject to all relevant copyright, patent and other
laws protecting intellectual property, as well as any specific agreement protecting TADIRAN TELECOM
BUSINESS SYSTEMS LTD.’s (herein referred to as the “Manufacturer”) rights in the aforesaid information.
Neither this document nor the information contained herein may be published, reproduced or disclosed to third
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strictly forbidden.
The Manufacturer reserves the right, without prior notice or liability, to make changes in equipment design or
specifications.
Information supplied by the Manufacturer is believed to be accurate and reliable. However, no responsibility is
assumed by the Manufacturer for the use thereof nor for the rights of third parties which may be effected in any way
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Any representation(s) in this document concerning performance of the Manufacturer’s product(s) are for
informational purposes only and are not warranties of future performance, either express or implied. The
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Information contained herein is periodically updated and changes will be incorporated into subsequent editions. If
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© Copyright by TADIRAN TELECOM BUSINESS SYSTEMS LTD., 2001-2004.
All rights reserved worldwide.
Protected by U.S. Patents: 6,594,255; 6,598,098; 6,608,895; 6,615,404
All trademarks contained herein are the property of their respective holders.

Table of Contents a FlexSet 120S/280S User Guide
Table of Contents
Introduction ...................................................................................................................................................................1
Conventions..............................................................................................................................................................2
Related Documentation ............................................................................................................................................3
FlexSet Overview ..........................................................................................................................................................4
FlexSet 120S Front View .........................................................................................................................................4
FlexSet 280S Front View .........................................................................................................................................5
FlexSet 280S with three FlexSet 40Bs .....................................................................................................................6
FlexSet 280S with PEX Module - Bottom, Side and Rear View .............................................................................7
FlexSet 280S with APA Module - Bottom, Side and Rear View.............................................................................8
FlexSet Component Descriptions .............................................................................................................................9
Handset Hook and Telephone Number ..................................................................................................................11
Desk Elevation Installation.....................................................................................................................................12
Wall Mounting........................................................................................................................................................13
Using the FlexSet Display ......................................................................................................................................14
Using the Fixed Keys .............................................................................................................................................15
Operating the FlexSet ..................................................................................................................................................16
Using the FlexSet Telephony Features...................................................................................................................17
Using the System Defined Fixed Keys...................................................................................................................18
Second Party Speaker Status ..................................................................................................................................19

Table of Contents b FlexSet 120S/280S User Guide
Using the Speakerphone or Headset.......................................................................................................................20
Using the Speakerphone for Hands-Free Conversation:.......................................................................................20
Using the [Spk/Hs] Soft key (when the FlexSet is programmed for SPKR On/Off key): .......................................21
When the FlexSet is programmed as Headset Only and for SPKR On/Off key...................................................22
Headset Cord Disconnect .....................................................................................................................................23
Volume Adjustment................................................................................................................................................24
Ring Adjustment.....................................................................................................................................................25
Making Calls ..........................................................................................................................................................26
Making Internal Calls .............................................................................................................................................27
Internal: Upon Hearing Ringback Tone ...............................................................................................................27
Internal: Upon Hearing Reorder Tone..................................................................................................................28
Internal: Upon Hearing Busy Tone.......................................................................................................................29
Internal: During a Call..........................................................................................................................................31
Internal: During a Break In...................................................................................................................................32
Making External Calls............................................................................................................................................33
When Making External Calls: ..............................................................................................................................33
External: Upon Hearing Ringback Tone ..............................................................................................................35
External: Upon Hearing Busy Tone .....................................................................................................................37
External: During a Call.........................................................................................................................................38
Receiving Calls.......................................................................................................................................................40
During Idle .............................................................................................................................................................41
Return Calls............................................................................................................................................................44
Intercepted Calls (Attendant Station) ...................................................................................................................45

Table of Contents c FlexSet 120S/280S User Guide
Ports Without Disconnect Supervision (Attendant Station) .................................................................................46
Features........................................................................................................................................................................47
Station Features ......................................................................................................................................................48
Account Code .......................................................................................................................................................49
ACD and UCD Hunt Groups................................................................................................................................51
Auto Set Relocate .................................................................................................................................................56
Auto Set Relocate: Permanent..............................................................................................................................57
Auto Set Relocate: Temporary .............................................................................................................................58
Boss Groups..........................................................................................................................................................59
Boss Groups: Using ..............................................................................................................................................60
Boss Groups: Privacy ...........................................................................................................................................61
Boss Groups: Exclusive Hold...............................................................................................................................62
Boss Groups: Call Forwarding .............................................................................................................................64
Call Forwarding....................................................................................................................................................66
Call Log ................................................................................................................................................................70
Call Pickup ...........................................................................................................................................................72
Caller ID Control ..................................................................................................................................................73
Calls Waiting: Receiving......................................................................................................................................74
Camp On (Call Back) ...........................................................................................................................................75
Conference (Multi Party) Calls.............................................................................................................................77
Conference Calls: Meet Me..................................................................................................................................77
Conference Calls: Conference Multi-Party Lock .................................................................................................78
Conference Calls: Conference View/Release Calls:.............................................................................................79
COS Switchover ...................................................................................................................................................80

Table of Contents d FlexSet 120S/280S User Guide
Directory...............................................................................................................................................................81
Divert Call ............................................................................................................................................................86
Do Not Disturb (DND) .........................................................................................................................................87
Executive Privilege...............................................................................................................................................88
FlexiCall ...............................................................................................................................................................89
FlexiCall: Receiving Calls at a Remote Destination ............................................................................................92
Group Calls...........................................................................................................................................................94
Group Calls: Preset Conference Activation..........................................................................................................97
Group Calls: Temporary Conference Activation..................................................................................................98
Group Calls: Joining.............................................................................................................................................99
Group Calls: Adding Participants.......................................................................................................................100
Group Calls: Submitting Request to Speak ........................................................................................................101
Group Calls: Controlling Permission to Speak...................................................................................................102
Group Calls: Forced Release of a Participant.....................................................................................................103
Group Calls: Forced Release of an Entire Group Call........................................................................................103
Help: Requesting ................................................................................................................................................104
Help: Answering.................................................................................................................................................105
Hold ....................................................................................................................................................................106
Individual Remote System Services (Freedom) - IRSS......................................................................................107
Malicious Call Trace ..........................................................................................................................................115
Messages: Options..............................................................................................................................................116
Messages: Voice Mail ........................................................................................................................................119
Music Options.....................................................................................................................................................129
Page Queue.........................................................................................................................................................130
Paging: Announcing, Public Address.................................................................................................................131

Table of Contents e FlexSet 120S/280S User Guide
Paging: Voice Paging .........................................................................................................................................132
Paging: Zone Page ..............................................................................................................................................134
Park.....................................................................................................................................................................135
Phone Lock.........................................................................................................................................................137
Private Library....................................................................................................................................................138
Programming: Feature Keys...............................................................................................................................141
Programming: Button Labeling ..........................................................................................................................146
Redial..................................................................................................................................................................149
Relay (Accessory)...............................................................................................................................................152
Reminder ............................................................................................................................................................153
Room Status........................................................................................................................................................154
Series Call...........................................................................................................................................................155
Setup ...................................................................................................................................................................156
Setup: Telephony Features .................................................................................................................................157
Setup: Call Log/Zip Tone/Version .....................................................................................................................162
Silent Monitoring................................................................................................................................................164
Transfer (Xfer)....................................................................................................................................................166
Transfer: Split Call .............................................................................................................................................169
Transfer: Broker/Consultation/3-Way Conference Call .....................................................................................171
Turret ..................................................................................................................................................................175
Wakeup...............................................................................................................................................................180
Whisper Paging...................................................................................................................................................181
Attendant Features................................................................................................................................................183
Attendant: Call Forward .....................................................................................................................................186
Attendant: Malicious Call Trace.........................................................................................................................188

Table of Contents f FlexSet 120S/280S User Guide
Attendant: Room Status......................................................................................................................................189
Attendant: WakeUp ............................................................................................................................................190
Call Charge.........................................................................................................................................................192
Station Setup Features ........................................................................................................................................194
System Features..................................................................................................................................................196
Trunk Setup Features..........................................................................................................................................203
Appendix A - Glossary
Appendix B - Tones
Appendix C - ISDN Cause Numbers
Appendix D – Feature Codes and Soft Key Descriptions
Index

Introduction 1 FlexSet 120S/280S User Guide
Introduction
The FlexSet 120S/280S or Terminal with soft keys meets all your telephony and office needs. The benefits you
receive from working with the FlexSet will become an invaluable part of your work environment. While the
technology employed in the FlexSet is state of the art, using the telephone is simple and straightforward. You will
immediately appreciate the easy to reach soft keys. Depending on the state of the telephone, the display automatically
changes to provide you with the appropriate options.
Many of the feature options, which have been assigned during initial installation, are provided on an extension
(station) basis. Feature allocation may also be redefined to suit changing working stations or adapted to your
individual requirements by your system administrator. Not every feature in this guide may have been installed in your
system, or at your extension. Check with your system manager for a list of the specific features installed. This User
Guide provides a full description of the capabilities and operation of the FlexSet models 120S and 280S.
The main section of this manual is organized according to the two distinct feature type – Station Features and
Attendant Features. The appendices, located at the back of this manual, give basic explanations of special terms and
operations used throughout the manual, and are useful to consult for a fuller explanation of telephony terms.
Enjoy your new FlexSet!

Introduction 2 FlexSet 120S/280S User Guide
Conventions
Conventions
• Fixed key names appear in a shaded distinctive box, for example .
• Soft key names appear in a clear distinctive box, for example [AutRdl].
• Emphasized text, as in SPKR, indicates system defined fixed keys or Direct Station Selection (DSS) user
programmable keys (see figure on page 4).
• The scroll icon ( ) used in this document indicates features for which scroll lists are available, namely the [Next],
[Prev], [FastUp] and [FastDn] soft keys, and buttons.
• Text in italics refers the reader to another section of the guide or to other Coral system manuals, for example “See
Ring Adjustment”. It is also used for notes.
• The instruction “Select” indicates that the user should use Navigator keys: up/down, right/left navigator keys to find
and select an item from the display.
• The instruction “Enter” indicates that the user should press the ENTER key (above navigator keys) to initiate the
action.
• The instruction “Choose” indicates that the user should combine the Navigator right/left keys and “Enter” actions to
choose and actuate an option. Pressing an option’s soft key also chooses and activates the option.
• The instruction “scrolling,” or “scroll,” indicates that the user should press one of the four navigator keys
• Two FlexSet models are described in this manual: the FlexSet 120S, with a 3-soft key display, and the FlexSet 280S,
with a 5-soft key display. The displays of both models are illustrated in the manual, with the 5-soft key display on the
left and the 3-soft key display on the right. Where a list, menu or sub-menu continues through several lines, these are
indicated as Page 1, Page 2, etc.

Introduction 3 FlexSet 120S/280S User Guide
Related Documentation
Related Documentation
• Attendant Console User Guide
• FlexSet 280, 280D, 280D-Z, 120, 120D and 120L User Guide
• PI & Database Reference Manual

FlexSet Overview 4 FlexSet 120S/280S User Guide
FlexSet 120S Front View
FlexSet Overview
FlexSet 120S Front View
V
o
l
ume
b
uttons
Loudspeaker,
voice announcer,
electronic ringer
Handset
Microphone
6 user programmable
keys with LED indicator
s
for dial number or
telephony features
Display panel,
3 lines, 24 characters each
Ring and
Message waiting lamp
3 soft keys
Dial pad
(key pad)
4 system defined (fixed)
keys, (
identical function to all
ke
y
sets in the s
y
stem
)
programmable,
Navigator keys
Removable Faceplate
4 fixed keys

FlexSet Overview 5 FlexSet 120S/280S User Guide
FlexSet 280S Front View
FlexSet 280S Front View
Volume buttons
Ring and
Message waiting lam
p
5 soft keys
4 fixed keys
Removable Faceplate
Dial pad
(key pad)
Handset
Loudspeaker,
voice announcer,
electronic ringer
22 user programmable
keys with LED indicators
for dial number or
telephony features
Di
sp
l
ay pane
l
,
3 lines, 40 characters each
Navigator keys
4 system defined (fixed)
keys, (
identical function to all
ke
y
sets in the s
y
stem
)
programmable,
Microphone

FlexSet Overview 6 FlexSet 120S/280S User Guide
FlexSet 280S with three FlexSet 40Bs
FlexSet 280S with three FlexSet 40Bs
V
o
l
ume
b
uttons
Display panel
5 soft keys
Ring and
Message waiting lamp
Dial pad
(key pad)
Navigator keys
4 fixed keys
Microphone
4 system defined
(fixed) keys
Loudspeaker
Handset
142 user programmable keys
with LED indicators for dial
number or telephony features

FlexSet Overview 7 FlexSet 120S/280S User Guide
FlexSet 280S with PEX Module - Bottom, Side and Rear View
FlexSet 280S with PEX Module - Bottom, Side and Rear View
LINE DC
1st Handset
RJ-45 jack for optional
FlexSet 40B
Right
side
view
Rear view
Power Supply
(24 to 48 VDC)
RJ-11 jack
telephone line to
Coral system
Connection for
second handset
or monitor audio
Connection to
handset or
handsfree headset
2nd Handset
PEX
PEX
Bottom view
FlexSet 280S

FlexSet Overview 8 FlexSet 120S/280S User Guide
FlexSet 280S with APA Module - Bottom, Side and Rear View
FlexSet 280S with APA Module - Bottom, Side and Rear View
RS-232
APA LINE
Handset
APA
Right
side
view
Rear view
Bottom view
RJ-45 jack
to PC RS-232
RJ-11 jack
telephone line to
Coral system
Connection to
handset or
handsfree headset
FlexSet 280S
APA
FlexSet 280S

FlexSet Overview 9 FlexSet 120S/280S User Guide
FlexSet Component Descriptions
FlexSet Component Descriptions
The following table defines controls, buttons and keys found on the FlexSet.
Dial Pad (Key Pad) Digit buttons used for dialing phone numbers or extension numbers.
FlexSet Display The display is composed of three lines: System lines (1st and 2nd lines), and function options
(on 3rd line) according to FlexSet status (see page 14).
Fixed keys , , , and (see page 15).
Handset Works as typical phone handset.
Headset Non-manufacturer headset purchased by customer (see pages 19 - 23, 158).
Loudspeaker Output sound device used in hands free operation, paging, ringing and background music.
Microphone Input sound device used in hands free operation.
Ring and Message
Waiting Lamp
Lamp flashes at a slow rate, indicating that a message is waiting.
Lamp flashes at a fast rate when the FlexSet is ringing.
Programmable
Keys (DSS)
Provides a shortcut to a string of dial commands or telephone number, by using a pre-defined
key, known as a DSS (Direct Station Selection) key. Instead of dialing a number or dial
commands, this can be done by pressing the programmed key.
Several dial commands, in a series, may be programmed into one DSS key - useful for one-
button speed dialing, voice response and voice mail system access, and other complex dialing
patterns. Features keys can be programmed exactly as they are programmed in the FlexSet
280D and 120D series keysets.
Six user programmable keys exist on the on FlexSet 120S, and 22 keys on FlexSet 280S, with
LED Indicators.
(See Programming: Feature Keys on page 141 for full programming instructions and button
labeling.)

FlexSet Overview 10 FlexSet 120S/280S User Guide
FlexSet Component Descriptions
System Defined
Keys
Four system-wide programmed keys (market dependent) for basic features: SPKR, LOOP,
Xfer and Hold (see page 18).
Navigator Keys Up/down, right/left arrows used to move from one option to another on the display. Used for
selecting without choosing or activating the option (see page 15).
Soft keys Keys used to directly activate the feature of each key (see page 17, see Appendix D).
Volume Buttons Adjust the volume of the speakerphone, handset, loudspeaker, background music and ringer.
(See Volume Adjustment on page 24)

FlexSet Overview 11 FlexSet 120S/280S User Guide
Handset Hook and Telephone Number
Handset Hook and Telephone Number
Place Telephone
Number here
(plastic cover)
Handset
Off-Hook
Removable Handset
On-Hook

FlexSet Overview 12 FlexSet 120S/280S User Guide
Desk Elevation Installation
Desk Elevation Installation
Step 2
Snap the legs located on the
thick edge of the bracket into
the upper wide slots on the
back of the phone.
Step 1
Place the bracket’s legs,
located on the thin edge of the
bracket, into the lower narrow
slots on the back of the phone.