Tadiran Telecom T21P E2 User manual

Tadiran T21P E2 IP
Phone User Guide
Aeonix Version 2.5
Document Edition 1.0

Copyright
ii
Copyright
Copyright © 2015 TADIRAN TELECOM (TTL), L.P.
Copyright © 2015 Tadiran Telecom (TTL), L.P. All rights reserved. No parts of this publication may
be reproduced or transmitted in any form or by any means, electronic or mechanical,
photocopying, recording, or otherwise, for any purpose, without the express written permission
of Tadiran Telecom (TTL), L.P. Under the law, reproducing includes translating into another
language or format.
When this publication is made available on media, Tadiran Telecom (TTL), L.P. gives its consent to
downloading and printing copies of the content provided in this file only for private use but not
for redistribution. No parts of this publication may be subject to alteration, modification or
commercial use. Tadiran Telecom (TTL), L.P. will not be liable for any damages arising from use of
an illegally modified or altered publication.
Warranty
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
TADIRAN TELECOM (TTL), L.P. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS
GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. Tadiran Telecom (TTL), L.P. shall not be liable for
errors contained herein nor for incidental or consequential damages in connection with the
furnishing, performance, or use of this guide.
Declaration of Conformity
Hereby, Tadiran Telecom (TTL), L.P. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
CE Mark Warning
This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.

Copyright
iii
Part 15 FCC Rules
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
Class B Digital Device or Peripheral
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
GNU GPL Information
Tadiran T21P IP phone firmware contains third-party software under the GNU General Public License (GPL).
Tadiran uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and
conditions of the license.

About This Guide
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About This Guide
Thank you for choosing the T21P IP Phone, an ultra-elegant gigabit IP Phone which is
exquisitely designed to provide business telephony features, such as Call Hold, Call
Trans fer, Busy Lamp Field, Multicast Paging and Conference over an IP network.
This guide provides everything you need to quickly use your new phone. First, verify
with your system administrator that the IP network is ready for phone configuration. Also
be sure to read the Packaging Contents and Regulatory Notices sections in this guide
before you set up and use the T21P IP phone.
For programming advanced features on your phone, such as assigning speed dial
numbers to DSS keys, please refer to
Aeonix Configuration Guide for End Users .

Table of Contents
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Table of Contents
About This Guide ..................................................................... iv
Table of Contents...................................................................... v
Overview .................................................................................. 1
Hardware Component Descriptions.................................................................................. 1
Icon Descriptions .................................................................................................................. 3
LED Descriptions................................................................................................................... 5
User Interfaces ..................................................................................................................... 7
Phone User Interface........................................................................................................ 7
Web User Interface........................................................................................................... 7
Documentation ..................................................................................................................... 8
Getting Started......................................................................... 9
Packaging Contents............................................................................................................. 9
Optional Accessories ..................................................................................................... 10
Phone Installation............................................................................................................... 11
Phone Initialization............................................................................................................. 13
Registration ......................................................................................................................... 14
Idle Screen.......................................................................................................................... 14
Customizing Your Phone ......................................................... 15
General Settings ................................................................................................................ 15
Contrast............................................................................................................................ 15
Backlight .......................................................................................................................... 15
Audio Settings .................................................................................................................... 16
Volume ............................................................................................................................. 16
System Customizations...................................................................................................... 16
Headset Use.................................................................................................................... 16
DSS Keys .......................................................................................................................... 17
Basic Call Features................................................................. 19
Placing Calls ....................................................................................................................... 19
Answering Calls ................................................................................................................. 21
Ending Calls........................................................................................................................ 22

Table of Contents
vi
Redialing Numbers ............................................................................................................ 22
Call Mute............................................................................................................................. 23
Call Hold/Resume............................................................................................................... 23
Do Not Disturb (DND) ........................................................................................................ 24
Call Transfer ........................................................................................................................ 25
Conference ......................................................................................................................... 25
Regulatory Notices ................................................................. 28
Service Agreements .......................................................................................................... 28
Limitations of Liability ........................................................................................................ 28
Safety Instructions .............................................................................................................. 28
Index ....................................................................................... 30

Overview
1
Overview
This chapter provides the overview of the T21P E2 IP phone. Topics include:
Hardware Component Descriptions
Icon Descriptions
LED Descriptions
User Interfaces
Documentation
Hardware Component Descriptions
The main hardware components of the T21P E2 IP phone are the LCD screen and the
keypad.

User Guide for the T21P E2 IP Phone
2
Hardware component instructions of the T21P E2 IP phone are:
Item
Description
①LCD Screen
Shows information about calls, messages, soft keys,
time, date and other relevant data:
• Call information—caller ID, call duration
• Icons (for example,)
• Missed call text or second incoming caller information
• Prompt text (for example, "Saving config file!")
• Time and date
②Power Indicator LED Indicates phone power status and phone status.
③Line Keys Use these keys to activate up to two accounts and assign
various features.
④Soft Key Label automatically to identify their context-sensitive
features.
⑤
Scroll through the displayed information.
Confirms actions or answers incoming calls.
Cancels actions, rejects incoming calls, mutes or
un-mutes calls.
⑥MESSAGE Key Indicates and accesses voice mails.
⑦HEADSET Key Toggles the headset mode.
⑧TRAN Key Transfers a call to another party.
⑨RD Key Redials a previously dialed number.
⑩Speakerphone Key Toggles the hands-free speakerphone mode.
⑪Volume Key Adjusts the volume of the handset, headset, speaker,
and ringer.
⑫Keypad Provides the digits, letters and special characters in
context-sensitive applications.
⑬
Speaker Provides ringer and hands-free (speakerphone) audio
output.
⑭
Hookswitch
Picking up the handset from the handset cradle, the
hookswitch bounces and the phone connects to the line,
laying the handset down on the handset cradle, the
phone disconnects from the line.
⑮
Hookswitch Tab
Secures the handset in the handset cradle when the IP
phone is mounted vertically. For more information on
how to adjust the hookswitch tab, refer to
Tadiran Wall
Mount Quick Installation Guide for Tadiran IP Phones
.

Overview
3
Icon Descriptions
Icons appearing on the LCD screen are described in the following table:
Icon
Description
Network is unavailable
The private line registers successfully
Register failed
Registering
The shared/bridged line registers
successfully
Hands-free speakerphone mode
Handset mode
Headset mode
Multi-lingual lowercase letters input mode
Multi-lingual uppercase letters input mode
Alphanumeric input mode
Numeric input mode
Multi-lingual uppercase and lowercase
letters input mode
Voice Mail
Tex t Message
Auto Answer
Do Not Disturb
Call Forwarded/Forwarded Calls

User Guide for the T21P E2 IP Phone
4
Icon
Description
Call Hold
Ringer volume is 0
Phone Lock
Call Mute
Received Calls
Placed Calls
Missed Calls
Recording box is full
A call cannot be recorded
Recording starts successfully
Recording cannot be started
Recording cannot be stopped
The contact icon
The ACD state is available
and x The ACD state is unavailable
The ACD state is Wrap up
Log out of the ACD system

Overview
5
LED Descriptions
Power Indicator LED
LED Status
Description
Solid red The phone is initializing.
Fast flashing red (300ms) The phone is ringing.
Slow flashing red (1s) The phone receives a voice mail or text message.
Off
The phone is powered off.
The phone is idle.
The phone is busy.
The call is placed on hold or is held.
The call is muted.
Line key LED
LED Status
Description
Solid green The line is seized.
The line is in conversation.
Fast flashing green The line receives an incoming call.
Slow flashing green The call is placed on hold.
Off The line is inactive.
Line key LED
(configured as a BLF key or BLF List key)
LED Status
Description
Solid green The monitored user is idle.
Fast flashing red (200ms) The monitored user receives an incoming call.
Solid red
The monitored user is busy.
The monitored user’s conversation is placed on
hold (This LED status requires server support).
Slow flashing red (1s) The call is parked against the monitored user’s
phone number.
Off The monitored user does not exist.

User Guide for the T21P E2 IP Phone
6
Line key LED
(associated with a shared line)
The local SCA phone indicates the phone is involved in a SCA call, while the monitoring
SCA phone indicates the phone is not involved in the SCA call.
LED Status
Description
Off The shared line is idle.
Fast flashing green The shared line receives an incoming call.
Solid green (for local SCA
phone)
Solid red (for monitoring
SCA phone)
The shared line is in conversation.
The shared line is dialing.
The shared line is seized.
The shared line conversation is barged in by the
other shared line party.
Slow flashing green (for
local SCA phone)
Slow flashing red (for
monitoring SCA phone)
The shared line conversation is placed on public
hold.
Slow flashing green (for
local SCA phone)
Solid red (for monitoring
SCA phone)
The shared line conversation is placed on private
hold.
For a multi-party call, all the shared line parties
participating in this call place the shared line
conversation on hold.
Line key LED
(associated with a bridged line)
The local BLA phone indicates the phone is involved in a BLA call, while the monitoring
BLA phone indicates the phone is not involved in the BLA call.
LED Status
Description
Off The bridged line is idle.
Fast flashing green The bridged line receives an incoming call.
Solid green (for local BLA
phone)
Solid red (for monitoring BLA
phone)
The bridged line is in conversation.
The bridged line is dialing.
The bridged line is seized.
Slow flashing green (for
local BLA phone)
Slow flashing red (for
monitoring BLA phone)
The bridged line conversation is placed on hold.

Overview
7
User Interfaces
Two ways to customize configurations of your T21P E2 IP phone:
The user interface on the IP phone.
The user interface in a web browser on your PC.
The hardware components keypad and LCD screen constitute the phone user interface,
which allows the user to execute all call operation tasks and basic configuration
changes directly on the phone. In addition, you can use the web user interface to
access all configuration settings. In many cases, either the phone user interface and/or
the web user interface interchangeably. However, in some cases, it is only possible to
use one or the other interface to operate the phone and change settings.
Phone User Interface
You can customize your phone by pressing the Menu soft key to access the phone user
interface. The Advanced Settings option is only accessible to the administrator, and the
default administrator password is “admin” (case-sensitive). For more information on
customizing your phone with the available options from the phone user interface, refer
to Customizing Your Phone on page 15.
Web User Interface
In addition to the phone user interface, you can also customize advanced features
through Tadiran’s Aeonix Portal web browser interface. Please refer to
Aeonix
Configuration Guide for End Users
for details on available advanced features, and
consult with your Aeonix system administrator for best practices at your site.

User Guide for the T21P E2 IP Phone
8
Documentation
The following table shows documentations available for the T21P E2 IP phone.
Name
Contents
Where found
Language
Quick Start Guide
Basic call features
and phone
customizations
On the website/In
the package English
User Guide
Phone user interface
settings for
basic call features
On the website English
Aeonix
Configuration
Guide for End
Users
Phone web interface
settings for advanced
features
On the website English
Note
You can download the latest documentations online:
www.tadirantele.com. Partner login required.

Getting Started
9
Getting Started
This chapter provides basic installation instructions and information for obtaining the
best performance with the T21P E2 IP phone. Topics include:
Packaging Contents
Phone Installation
Phone Initialization
Registration
Idle Screen
If you require additional information or assistance with your new phone, contact your
system administrator.
Packaging Contents
The following components are included in your T21P E2 IP phone package:

T21P E2 IP Phone

User Guide for the T21P E2 IP Phone
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
Phone Stand

Handset & Handset Cord

Ethernet Cable

Quick Start Guide
Check the list before installation. If you find anything missing, contact your system
administrator.
Optional Accessories
The following items are optional accessories for your T21P E2 IP phone. You need to
purchase them separately if required.

Getting Started
11

Power Adapter

Headset
Phone Installation
If your phone is already installed, proceed to Phone Initialization on page 13.
This section introduces how to install the phone:
1)
Attach the stand
2)
Connect the handset and optional headset
3)
Connect the network and power

User Guide for the T21P E2 IP Phone
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1) Attach the stand
Note
2) Connect the handset and optional headset
3)
Connect the network and power
You have two options for power and network connections. Your system administrator will
advise you which one to use.
AC power
Power over Ethernet (PoE)
AC Power
To connect the AC power:
1.
Connect the DC plug on the power adapter to the DC5V port on the phone and
connect the other end of the power adapter into an electrical power outlet.
The hookswitch tab has a lip which allows the handset to stay on-hook when the IP phone
is mounted vertically.

Getting Started
13
2.
Connect the included or a standard Ethernet cable between the Internet port on
the phone and the one on the wall or switch/hub device port.
Power over Ethernet
With the included or a regular Ethernet cable, the SIP-T21P E2 IP phone can be powered
from a PoE-compliant switch or hub.
To connect the PoE for the SIP-T21P E2 IP phone:
1.
Connect the Ethernet cable between the Internet port on the phone and an
available port on the in-line power switch/hub.
Note
Phone Initialization
After your phone is powered on, the system boots up and performs the following steps:
Automatic Phone Initialization
If in-line power is provided, you don’t need to connect the phone to the power adapter.
Make sure the switch/hub is PoE-compliant.
The phone can also share the network with another network device such as a PC
(personal computer). This is an optional connection.
Important!
Do not remove power from the phone while it is updating firmware and
configurations.

User Guide for the T21P E2 IP Phone
14
The phone finishes the initialization by loading the saved configuration. The LCD screen
displays “Welcome Initializing…please wait” during this process.
DHCP (Dynamic Host Configuration Protocol)
The phone attempts to contact a DHCP server in your network to obtain valid IPv4
network settings (e.g., IP address, subnet mask, default gateway address and DNS
address) by default.
Note
Registration
Generally, your phone will be deployed with multiple other phones. In this case, your
system administrator will configure the phone parameters beforehand, so that after you
start up your phone, the phone will be registered and ready for use. If your phone is not
registered, you may have to register it. Contact your system administrator for details on
registering your phone.
Idle Screen
If the phone has successfully started up, the idle LCD screen will be displayed as below.
The idle screen displays the label of current account, time and date, and four soft keys.
If your network does not use DHCP, proceed to Basic Network Settings on page Error!