Tadiran Telecom T328 User manual

T328
IP Telephone
User Guide
.
(Coral Version 16)
Creating a new world of IPportunities
Document Edition 1.0

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Information supplied by the Manufacturer is believed to be accurate and reliable. However, no
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Table of Contents TOC-iT328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
Table of Contents
Introduction..................................................... i
Symbols and Conventions ..........................ii
Related Documentation..............................iii
List of Feature Codes.............................................iv
Phone Overview ............................................ 1
T328 Front View ........................................ 2
T328 with optional X338 — Front View ..... 3
Phone Component Descriptions ................4
T328 Bottom View...................................... 6
T328 with optional X338 — Bottom View... 7
Input/Output Ports and Switches................ 8
PC Connection........................................... 9
Desk Mounting ......................................... 10
Operating the Phone.................................... 11
Phone Display.......................................... 12
Using the T328 Fixed Function Keys ....... 15
Configuration Options .............................. 17
Making Calls............................................. 22
Receiving Calls / Answering Calls............ 31
Ending Calls............................................. 32
Using the Address Book Options............. 33
User Accounts.......................................... 36
Phone Information Parameters................ 37
Network Settings...................................... 39
Configuring Phone Items via the Web......... 40
Status Page ............................................. 41
Account Page........................................... 44
Network Page .......................................... 46
Phone - Preference Page ........................ 47
Phone - Features Page............................ 51
Phone - DSS Key Page ........................... 55
Phone - EXT. Key Page........................... 62
Phone - Voice Page................................. 65
Phone - Ring Page................................... 68
Phone - Tones Page................................ 70
Phone - Dial Plan Page............................ 71
Phone - SMS Page .................................. 77
Contacts - Local Phone Book Page......... 78
Contacts - Remote Phone Book Page..... 81

Table of Contents TOC-iiT328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
Upgrade - Basic Page.............................. 82
Upgrade - Advanced Page....................... 84
Security - Password Page........................ 85
Security - Trusted Certificates Page ........ 87
Security - Trusted Certificates Page ........ 89
Station Features .......................................... 91
Account Code (as required).........................92
Account Code (Forced) ...............................93
ACD & UCD Groups: ...................................94
Load ID - for ACD Group ..........................95
Log-In/Out - for a Single ACD Group .........96
Primary Log-In - for ACD Group................97
Release/Resume from All Groups ..............98
Release/Resume from a UCD Group ..........99
Wrap-Up Code - for ACD Group ..............100
Wrap-Up Time On/Off ............................101
Activation Code ........................................102
Anonymous Calls......................................103
Answering Calls........................................104
The following features are available: .......104
Auto Redial ..............................................105
Boss Groups:........................................... 107
Call Forward ......................................... 108
Privacy ................................................. 110
Call Forward ............................................ 111
Call Return .............................................. 119
Caller Blocking......................................... 121
Camp-On:: .............................................. 122
Call Back .............................................. 122
Cancellation Code .................................... 123
Canned Messages .................................... 124
Class of Service (COS) Switchover............. 127
Conference:............................................. 128
3-Way Calling........................................ 128
Conference:............................................. 131
Multi-Party............................................ 131
Release ................................................ 132
Custom ................................................... 133
Do Not Disturb (DND) .............................. 135
Executive Privilege ................................... 138
FlexiCall .................................................. 139
Follow Me................................................ 145
Freedom (IRSS)....................................... 147

Table of Contents TOC-iiiT328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
Group Calls (Conference):.........................156
Group Call Features ...............................157
Preset Conference Activation ..................158
Temporary Conference Activation............159
Joining..................................................160
Forced Release of a Participant...............161
Forced Release of an Entire Group Call....162
Group Listening........................................163
History ....................................................165
Hold ........................................................168
Hot Line (Immediate) ...............................171
Language ................................................172
Last Number Redial ..................................173
Malicious Call Trace ..................................176
Malicious Call Trace Printout......................178
Message:.................................................179
Answering.............................................179
Message:.................................................182
Leaving.................................................182
Cancellation ..........................................183
Mute Microphone......................................184
Night Answer (Central Bell/UNA Pickup) .....185
Page Queue............................................. 186
Paging: ................................................... 187
Public Address....................................... 187
Voice (To Single Keyset) ........................ 188
Zone (To Keyset Group)......................... 189
Park........................................................ 190
Passcode................................................. 193
Phone Dial Lock....................................... 195
Pickup: Group, Directed............................ 196
Programmable Buttons............................. 199
Receiving Calls / Answering Calls .............. 209
Relay (Accessory) .................................... 210
Reminder ................................................ 211
Ring Adjustment ...................................... 213
Room Status............................................ 214
Security Line............................................ 216
Send....................................................... 217
Speed Dialing: ......................................... 218
Programming Coral Private Libraries ...... 218
Using Private and Public Libraries ........... 221
Time & Date............................................ 222
Transfer .................................................. 224

Table of Contents TOC-ivT328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
Volume Adjustment ..................................228
Waiting Calls — Receiving.........................230
Wakeup...................................................231
Appendix A - Glossary ................................A-1
Appendix B - Tones ....................................B-1

Introduction i T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
Introduction
Welcome to the Coral System. Much thought has gone into making this system flexible and easy to use. The Coral
allows your telephone to be tailored to the requirements of both you and your organization.
This user guide provides a full description of the capabilities and operation of the telephone when connected to the Coral
system. Although the features provided by the Coral are large in number, their operation is straightforward and user-
friendly. Many of the Coral features, which have been assigned during initial installation, are provided on an individual
extension (station) basis. Feature allocation may also be changed to suit a changing working environment. Not every
feature code in this guide is likely to have been installed in your system or extension. Check with your system
administrator for a list of the features actually installed.
Note: Coral features are subject to COS authorization and some features require a later Coral Main Software version.
For more information, contact your system administrator.
Additionally, this guide provides a full description of the capabilities and operation of the T328 Executive IP Phone IP
terminals, which are based on Session Initiation Protocol (SIP).A phone overview is presented describing the phones’
hardware and user relevant internal software. The next section includes a detailed description of all the Coral features
that can be operated with these phones, in alphabetical order. The Table of Contents also doubles as an index to the
various features that the Coral supports for T300 Series telephones.
Note: Some features have several options. In this case all of the options are listed under the major feature name;
examples of this are ACD & UCD Groups, Boss Groups, and Group Calls.
The appendices, located at the end of this guide, give explanations of special terms and operations used throughout the
guide, and are useful when a more detailed description of telephony terms is required.

Introduction ii T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
Symbols and Conventions
Before using your telephone it is important to understand the symbols and typographical conventions used in this guide.
These symbols and conventions indicate information that requires special attention, as described in the tables below:
The following symbols are used throughout this guide.
The following typographical conventions are used throughout this guide.
Symbols Description
Activation Code, see Activation Code on page 102.
Cancellation Code, see Cancellation Code on page 123.
Convention Description
Fixed key figures might be used to represent the actual fixed or navigator keys.
Station Features on page 91 References to items in this book (or other books) are indicated in italics type.
FORWARD Fixed function keys are displayed in narrow Bold text.
3. Auto Answer • Options that can be selected from the graphic display screen are displayed in bold
text.
[Config] Text in a clear distinct box indicate a soft key option.
Saving Config File! Text in a bold Courier font indicates a graphic display message.

Introduction iii T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
Related Documentation
Refer to the following documentation, as required, for information regarding the operation of your T300 Series
telephone.
• T300 Series Installation, Administration and Hardware Reference Manual
• Program Interface and Database Reference Manual (Version 16. or higher)

List of Feature Codes iv T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
Feature Code No. Feature Code No.
Account Code...........................................................#1990
ACD & UCD Groups:
Load ID (for ACD Group) .......................................#1973
Log-In/Out (for single ACD Group) ........................#1974
Primary Log-In (for ACD Group)............................#1442
Release/Resume From All ACD/UCD Groups.......#1975
Release/Resume From a Single UCD Group........#1991
Wrap-Up Code (ACD Group).................................#1977
Wrap-Up Time (ACD/UCD) On/Off........................#1976
Activation Code ....................................#11, #
 1, or  1
Anonymous Calls...................... [MENU]>...Anonymous Call
Auto Redial.......................... [MENU]>...Auto Redial Setting
Boss Group:
Call Forward All Calls...............................................#168
Call Forward All Calls External ............................#17707
Call Forward Busy....................................................#167
Call Forward Busy External................................ #17706
Call Forward No Answer..........................................#169
Call Forward No Answer External....................... #17708
Call Forward Timed................................................#1984
Call Forward Timed External.............................. #17709
Privacy ........................................................... #186 or #6
Call Forward:
All Calls.......................................................... #141 or #8
All Calls External................................................ #17702
Busy........................................................................ #140
Busy External..................................................... #17701
No Answer............................................................... #142
No Answer External ........................................... #17703
Busy/No Answer............................................. #147 or #2
Busy/No Answer External .................................. #17705
Timed.................................................................... #1985
Timed External.................................................... #17704
Undefined Station ............................................... #17717
Call Hold.................................... HOLD fixed key or [HOLD]
Call Park .................................................. #183 or 79 or #7
Call Pickup:
Directed.......................................................... #180 or 77
Group............................................................. #181 or 76
Night (Bell/UNA)............................................. #192 or 78
The following feature codes are the default feature codes for all Coral IPx and Coral FlexiCom systems. Your
Coral system may employ different feature codes. See your system administrator for the correct feature codes. An
arrow () between two sets of numbers indicates a range of code numbers available for operating that particular
feature, for example 56005849.
List of Feature Codes

List of Feature Codes v T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
Feature Code No. Feature Code No.
Call Return ....................................... [MENU]>...Call Return
Camp-On Call Back....................................................#176
Cancellation Code ................................#10, #
 0, or  0
Canned Messages........................................#70267041
Class of Service (COS) Switchover............................#149
Conference:
3-Way Calling.................................. CONF fixed key or [CONF]
Multiparty.....................................................70987099
Release..................................................................#1983
Custom................................................... [MENU]>...Custom
Do Not Disturb (DND).................................... #145 or[DND]
Executive Privilege .....................................................#170
FlexiCall:
FlexiCall All..........................................................#17710
FlexiCall Internal..................................................#17711
FlexiCall External.................................................#17712
Placing a new call.....................................................
 1
Call transfer...............................................................
 2
Call divert to Coral station.........................................
 3
Enabling Voice Mail (IVR) commands.......................
 4
Call divert to desk phone ..........................................
 5
Call Recording / Help Requesting.............................
 6
Follow Me Internal+External.......................................#189
Follow Me External .................................................#17713
Freedom (IRSS)......................................................#17714
Placing a new IRSS call............................................
 1
Call transfer...............................................................
 2
Call divert to Coral station.........................................
 3
Enabling Voice Mail (IVR) commands........................
 4
Call Recording / Help Requesting.............................
 6
Group Calls.....................................................56005849
Add-On (Temporary) Group Call........................... #1449
Forced Release of a Participant............................ #1446
Forced Release of an Entire Group Call............... #1447
Group Listening ........................ [MENU]>...Group Listening
Headset Only......................................HEADSET fixed key
History.................................................................. [HISTORY]
Last Number Redial......... REDIAL fixed key or  or #143
Language............................................ [MENU]>...Language
Malicious Call Trace on/off........................................#1740

List of Feature Codes vi T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
Feature Code No. Feature Code No.
Malicious Call Trace Printout....................................#1741
Message:
Answering..........................#175 or MESSAGE fixed key
Leaving...........................................................#175 or #5
Cancellation...........................................................#1440
Mute (Microphone) ....................................MUTE fixed key
Night Answer (Central Bell/UNA Pick Up) .........#192or78
Page _Q..........................................................70607069
Paging, Announcing:
Public Address.............................................70747079
Voice (To Single Keyset)................................ #191 or #3
Zone (To Keyset Group)..................................7300-7309
Passcode Change ......................................................#179
Phone Dial Lock .........................................................#148
Programmable Buttons....................... [MENU]>...DSS Keys
Relay (Accessory) ..........................................70867091
Reminder Request......................................................#172
Ring Adjustment................................. [MENU]>...Ring Tone
Room Status.................................................#70267041
Security Line...........................................................#17700
Speed Dialing: Programming Private Library..............#193
Time & Date.................................... [MENU]>...Time & Date
Transfer......................................................XFER fixed key
Volume Adjustment...................... [MENU]>...Phone Volume
Wakeup Request..................................................... #173

Phone Overview 1 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
Phone Overview
The following pages provide a general overview of the T328 Executive IP Phone’s hardware and software options.
See the Station Features section, beginning on page 91 for a complete list of the phone’s station features.

Phone Overview 2 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
T328 Front View
T328 Front View
Volume
button
10 User
programmable keys
with removable
faceplate
Navigator keys
and OK button
Dial pad
(key pad)
Handset
Speaker
Graphic display
4 Soft keys
Message Waiting Indicator
_
8 fixed
function keys
6 Account buttons

Phone Overview 3 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
T328 with optional X338 — Front View
T328 with optional X338 — Front View

Phone Overview 4 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
Phone Component Descriptions
Phone Component Descriptions
The following table describes the control buttons and keys found on the T328 Executive IP Phone.
Component Description
Dial Pad (Key Pad) Number buttons used for dialing and entering codes, passwords, names, etc.
Depending on the input mode, digits, lower/upper case, or special characters can
be entered.
Fixed Function keys Eight fixed telephony function keys are available: Message, Conference, Mute,
Redial, Headset, Hold, Transfer, and Speaker.
For details, refer to the item description in this User Guide.
Graphic Display Displays pertinent calling/menu/line information, based on the phone status (e.g.,
idle, busy, dialing...).
Display size: 320 x 160 pixels with 4-level grayscale and back light
Note: The back light is lit when the phone rings or when any key is pressed. It
turns off shortly after the phone becomes idle.
Handset Works as a typical phone handset.
Headset Non-manufacturer headset purchased by customer.
Hook Switch On-hook or off-hook for handset.
Loudspeaker Loudspeaker used when speakerphone is on for hands free mode or ringing and
paging.
Microphone Input for sound device used in hands free operation.
Navigator keys &
OK button Up/Down Right/Left arrows used to navigate between the menu items.
Use the OK button to select a menu item.

Phone Overview 5 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
Phone Component Descriptions
Programmable Keys These keys can be used for line selection, account selection, or programmed keys
(see Programmable Buttons (Line and Memory Keys) on page 199) which may
include feature codes or dial numbers).
A LED lights when key is activated.
Power Indication LED A lit LED indicates that the phone is on.
Soft Keys Keys used to directly activate the feature option.
Feature options change depending on the phone status or menu request.
X338 Optional expansion module used to add additional programmable buttons to the
phone. These programmable buttons may be configured from the phone or
from its Web page.
Up to three expansion modules can be connected in a daisy chain with 38
programmable buttons on each module.
Volume Button Used to adjust the volume of the Ringer, Speakerphone, handset and handset.
During Idle or Ringing: Ring Volume is adjusted
During Conversation: Speaker, Handset or Headset Volume is adjusted.
Component Description

Phone Overview 6 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
T328 Bottom View
T328 Bottom View