TEMPUR ERGO 2.0 User manual

ERGO 2.0TM
OWNER’S MANUAL
Customer Service AU: 1300 306 062 |NZ: 0800 483 6789

table of contents
Safety Precautions and UsageStatements ...................................................... 1-2
Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Base Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Quick Reference Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installation Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-7
Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Remote Control Pairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Emergency Battery Backup Box ................................................................11
Connecting Strap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Syncing Two Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Headboard Brackets (not included) ..............................................................14
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

1
safety precautions and usage statements
Attention: Important Safety Disclaimers
Read all instructions before using your TEMPUR ERGOTM adjustable base.
SAVE THESE INSTRUCTIONS.
To reduce the risk of shock, burns, fire or injury:
Always unplug the base from the electrical outlet before servicing any
part of the base .To reduce risk of electric shock, unplug the base before
cleaning.To safely disconnect, ensure the base is in aflat position with all
motors off, and unplug from power source .
Keepthe power cord away from heated surfaces . Never operate thebase
whentheairopenings are blocked . Keepairopenings free of lint,hairand
thelike. Do not drop or insert any objectinto any opening.
Discontinue use of the bed base and contact aqualified service center if:it
has adamaged cord or plug, is not working properly, or has been dropped
into water .
Only use this bed base for its intended use as described in this manual .
Do not use accessories/attachments that are not recommended by the
manufacturer .
Close supervision is required when the bed base is used by or near children,
convalescents or disabled persons .
Outlet Safety:
For optimal safety and operation, plug bed base into asurge protector
(not included).
The bed base should only be plugged directly into awall outlet or surge
protector (recommended).Improper connection of the equipment can result
in the risk of electrical shock, electrical fire or faulty operation of this bed
base .If the plug does not fit your outlet, contact aqualified electrician to
install asuitable outlet .Unauthorized modification or failure to use awall
outlet or surge protector could void the electrical portion of your warranty.
Warranty Warning:
Do not open or tamper with control box, motors, or remote (with the
exception of battery compartments) .The warranty will be void if the internal
workings of these components are tampered with.
In-Home Use and Hospital Disclaimer:
The TEMPUR-PEDIC ERGOTM adjustable bases are designed solely for in-home
use .This base was not designed as ahospital bed and is not designed to
meet hospital standards .Do not use this base with TENT TYPE oxygen
therapy equipment or near explosive gases .
Children and Small Pets:
Children and pets can be crushed or killed if they become entrapped in
moving parts of the bed .Before you reposition the base, check to be sure
children and small pets are not near or under the base .Do not teach children
to operate the remote.
Immediately dispose of all packaging materials as they may pose a
smothering risk to small children and pets .
This appliance is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience
and knowledge, unless they have been given supervision or instruction
concerning use of the appliance by aperson responsible for their safety .
Children should be supervised to ensure that they do not play with the
appliance .
Safety Features:
Manual operation –If something gets caught in the platform when
flattened, you can manually raise the platform up by lifting at both the head
and foot to relieve pressure and allow for release .
Child-lockout –This remote control is programmed with achild-lock safety
feature .Information on activation and deactivation of this feature can be
found on the Remote Control page(s) and on the back of your remote
control .
Emergency stop –Stop the motion of the platform by pressing any button
on the remote control or by pushing the button on the Battery Backup Box
located underneath the base .
Power outage –Use the “Emergency Battery Backup Box” as atemporary
power source to get the base to adesired position.Instructions on how
to operate the Battery Backup Box are on the Emergency Battery Backup
page(s) .
Power Ratings:
INPUT:AC 100–240V50/60 HZ 2 .0A
DC 29V 2.0A
OUTPUT:
WATTS: 58W
Product Ratings:
The lift motors are not designed to operate continuously for more than two
[2] minutes in an eighteen [18] minute time period or approximately 10%
duty cycle .Attempting to circumvent or exceed this rating will shorten the

Acoustics:
In normal base operation the wheels, which allow the bed to maintain its
distance from the wall, will make contact with the steel platform supports of
the base creating acontact noise .When entering, exiting or shifting weight
on the base, this contact noise may be audible as the wheels make contact .
This is normal .
Fabric Care:
To prolong the life of your fabric, protect from direct sunlight whenever
possible .For spot cleaning, wipe area with alight damp sponge or vacuum
with asoft brush attachment to remove particles .Keep at aminimum of
30cm (12 inches) away from direct heat sources .
For deepercleaning,blotliquidspillswith a cleandrycloth . Wipewith a clean
clothdampenedwith warm water . Do not wet excessively . A softbristlebrush
may be used to removeingrainedsoil. Avoidscratching by gentlebrushing.
Wipe with aclean cloth dampened with warm water to remove residues after
2
life expectancy of the product and may void the warranty .
The massage motors are not designed to operate continuously for more
that 30 minutes at atime.Please allow the massaging system to rest for 30
minutes after automatic massage shut off before restarting .
Weight Limits:
The recommended weight limits on the TEMPUR-PEDIC ERGOTM are:
Twin Long /Full /Queen /King /Split CA King /CA King: 700 pounds .
Maximum weight the bed can support per person is 275 pounds with the
weight evenly distributed across the head and foot sections .This product
is not designed to support or lift this amount of weight in the head or foot
sections alone .NOTE: Exceeding the recommended weight restrictions
could damage your TEMPUR-PEDIC ERGOTM and void your warranty .For best
performance, you should enter and exit the TEMPUR-PEDIC ERGOTM while it is
in the flat or fully lowered position .
TEMPUR-PEDIC ERGOTM fits easily inside bed frames, furniture beds and
platform beds that are certified to hold aminimum of 900 pounds.If using
this adjustable base without the legs and placing directly on a bed frame
or platform bed, cross-bed supports (slats) are strongly recommended to
ensure TEMPUR-PEDIC ERGOTM maintains stability during operation .
brushing .Dry in shade away from direct heat .
If persistent marks remain visible after cleaning, seek professional advice .
safety precautions and usage statements
Exceeding this weight restriction could damage the bed
and/or cause injury and will void the warranty.
FCC Compliance:
NOTE: This equipment has been tested and found to comply
with the limits for aClass Bdigital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in aresidential
installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference
will not occur in aparticular installation. If this equipment does
cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of
the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on acircuit different from
that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for
help.
CAN ICES-3 (B)/NMB-3(B)

3
parts list
All electronics and components that need to be installed
are located in boxes under the base or attached to the
frame.
A) Wireless Remote Control (1) AAA Batteries (3)
B) Mattress Retainer Bar (1)*
C) Legs (6)
D) Power Cord (1)
E) Power Supply (1)
F) Battery Backup Box (1) (9-Volt batteries not included)
G) Connecting Strap ‡*
H) Sync Cord ‡
Miscellaneous Parts (not included):
Surge Protector (1)
9Volt Batteries (2)
*These items are attached to the base for shipping purposes
.
Carefully remove from base and set aside .
‡ Only included in Twin Long, and California King Split bases .
Before discarding the packing materials, ensure all the parts are accounted for .
A
D
G
B
E
C
F
H
IMPORTANT!:For your safety, read the owner’s manual
carefully and completely before operating this product .
Electric shock may occur if electrical components are not
installed or operated according to these guidelines .
*
‡* ‡

4
base overview
Foot
Motor
Head
Motor
Control Box
USB Ports
USB Ports
Massage
Motor
Massage
Motor
Battery Backup Box
Underbed Light
Underbed Light
Underbed Light

5
If installing a split unit, see pages 12-13.
quick reference guide
Power Cord
Input
Power Cord
Not to scale . For illustration purposes only .Read all instructions before beginning installation .
Control Box
Power Supply
connection ports
to head and foot
motors (massage
and lift).Installed
under the base.
Battery Backup Box
USB Charging Ports
USB Charger
Splitter
Underbed Lighting

6
Legs are shipped fully assembled .Alternative heights in 3"
increments can be achieved by removing leg segments .
To install the legs, thread the leg into frame, and tighten by
hand .Do not over tighten.
STEP 1
STEP 2
installation guide
Always use two people when setting up the base .
Place the bed base box in adesired location with the
bottom of the box facing up .
Remove the binding straps and packing materials, making
sure not to puncture the box with any sharp objects .
Remove the bed base from the box .
Unfold the bed making sure to keep the
bottom of the bed facing upwards .
STEP 3
STEP 4
STEP 5
STEP 6
Uncoil input power cord (connected
to control box's power port) and plug
into power supply .
If installing a split unit, see page 13.
To install headboard brackets (sold separately), see
instructions on page 14.
Locate the battery backup box
and install (2) 9-Volt batteries (not
included) .
(For operating instructions see page 11) .
Uncoil the power cord and connect to
the power supply .Place power supply
on the ground and extend from the
base .Ensure that the power supply and
all attached cords are directed toward
the desired surge protector .
For customer support, call Customer Service: 1300 306 062, NZ: 0800 483 6789

7
STEP 7
STEP 8
STEP 9
Carefully flip the base over on to its legs .Important: Two
people are required to move the bed base .Do not drag
across the floor.Do not rest frame on its side, excessive
pressure may damage the legs .
Plug the power cord into apower source .Asurge protector
is recommended.
Ensure batteries are correctly installed in the back of the
remote .
Quickly test functions to verify proper setup before placing
mattress on base .Return the base to a flat position before
placing the mattress on top .
Setup is now complete! Test all functions on remote.
To install the mattress retainer bar, insert each end of the bar
into the holes at the foot of the platform .
installation guide
STEP 10
For customer support, call Customer Service: 1300 306 062, NZ: 0800 483 6789

8
Remote Control arrives paired to the adjustable base .
Three (3) AAA batteries are required to operate the remote .
remote control
MASSAGE
Head Zone Massage Control
Activates simple steady-state massageand
togglesthrough 2 intensity levels . Low, high
andoff.
Foot Zone Massage Control
Activates simple steady-state massage and
toggles through 2intensity levels .Low, high
and off .
Massage Wave Mode Control
Turns on and activates programmed
massage mode .Toggles wave modes 1, 2,3
and off .Intensity default is low .
There are 3possible wave massage modes and 2 intensity levels
to choose from .Press the Wave Massage Mode Selector to choose
the desired mode (1,2,or 3), then use the Head Massage and/or the
Foot Massage buttons to cycle through the available intensity levels .
Once the massage mode is chosen, it will run for 30 minutes unless
it is cancelled by pressing the Wave Massage Mode Selector button
repeatedly until massage stops .
If one of the wave massage modes is not needed, pressing Head
and/or Foot Massage buttons will initiate massage for those sections
and cycle through 2 different intensity levels as well as "OFF" .

9
remote control
ADJUST
Head Position Adjustments
Use to raise and lower the head section of
your adjustable base .
Foot Position Adjustments
Use to raise and lower the foot section of
your adjustable base .
PRESET
Zero-G®‡
Adjusts your legs to relieve pressure off the
lower back .
Flat *
One-Touch Flat lowers head and foot to flat
position and turns off massage (if running) .
TV in Bed Preset Position ‡
Brings head and foot into position for
viewing TV .
Anti-Snore Preset Position ‡
Raises the head of the bed slightly to help
open airways .
Favorite 1Preset Position ‡
Reprogrammable Preset Position .
Underbed LED lighting *
Turn on/off underbed LED lighting .
*Not user programmable.
‡Can be reprogrammed to user desired position.
The ZERO-G®,TV in Bed, Anti-Snore, and Favorite 1in
bed presets can be re-programmed to any position
chosen by the user .Simply adjust the bed to the desired
position, then hold any of the 4buttons down until the
remote backlight flashes twice .The button is now re-
programmed .
To restore the buttons to their original positions, depress
the One-touch Flat and Zero-G®buttons simultaneously
for 5 seconds .The remote backlight will flash twice to
indicate the original positions have been restored .
Remote Control arrives paired to the adjustable base .
Three (3) AAA batteries are required to operate the remote .

10
remote control pairing
The original remote that comes in the box is already paired to the adjustable base . No further action is
required .In the event that the remote is not paired with the base, follow the steps below .
*ALTERNATE REMOTE PAIRING PROCESS
Locate the control box (see parts list on page 4) and press the
button twice . A green LED light will illuminate on the control
box .On the back of the remote, press and hold the PAIR
button . The PAIR button will illuminate blue and start flashing .
When the PAIR button stops flashing, the green LED light on
the control box will go out .Release the PAIR button .The
remote is now paired to the adjustable base .
Locate the battery backup box and
press the button TWICE . A light
on the battery back up box will
illuminate .Battery
backup box
button
PAIR
Button
Test all remote functions .If the remote buttons do not
impact the adjustable base movements, please repeat the
process again or call Tempur-Pedic customer service:
AU: 1800 763 498 |NZ: 0800 452 914
STEP 1
STEP 2
Remove the back cover of the
remote, press and hold down the
PAIR button .The PAIR button will
illuminate blue and start flashing .
When the PAIR button stops
flashing, the illuminated light on
the battery backup box will go
out .Release the PAIR button .
The remote is now paired to the
adjustable base .
STEP 3
Child Lock Feature
Press and hold the HEAD UP and FOOT UP
buttons together for 3seconds until the
remote backlight flashes twice .
The remote is now in Child Lock .Pressing
any buttons while in Child Lock will yield no
movement to your adjustable base .
Press and hold the HEAD DOWN and
FOOT DOWN buttons together for three
(3) seconds, then hold HEAD UP and FOOT
UP for three (3) seconds until the remote
backlight flashes twice .
The remote is no longer in Child Lock .
The remote and adjustable base will work
normally .
Activate Child Lock
Deactivate Child Lock

11
emergency battery backup box
Two (2) 9 Volt batteries are required to operate the battery backup box feature and are NOT included .
For emergency use only, in case of apower outage .
In the event that the base is stuck in an articulated
position during apower outage, the battery backup
box will return the base to aflat position .Batteries are
not to be used for normal operation of the base .
Install the 9Volt batteries into the provided battery
backup box .
Do not mix brand name batteries .
Press the button on the battery backup box to
lower the base to flat position .
OVERVIEW
STEP 2STEP 1
Control Box
Battery
Backup Box
For customer support, call Customer Service: 1300 306 062, NZ: 0800 483 6789

12
Connecting straps are secured to the base frame upon delivery .
If asplit setup is being installed, plastic connecting straps are provided (one per
base) to secure the bases together . Use both straps to secure the head and foot
portions together.
With the bases in their desired location, slightly
loosen both legs to allow the strap to fit on the leg
bolt, between the leg washer and frame .
Slide side (a) of the connecting strap onto leg bolt.
Swing the strap and connect side (b) to the leg bolt .
Secure the strap by shifting to the left .
Re-tighten legs.Do not over tighten. Use the
remaining strap on other end of the base.
OVERVIEW
STEP 2STEP 1
connecting strap (optional)
ab
STEP 3

13
syncing two bases (optional)
ASync Cord is included with Twing Long and Split Cal King size bases .
The Sync Cord connects the two control boxes to a single remote for the synchronization of two bases .
Disconnect the battery backup box cable from each
control box or splitter cable (make note where the
cable was plugged in) .
Plug bases back into the power source.If bases become mismatched, return both bases
to the flat position to re-sync the bases .
Connect the male end of each sync cord to control
box or splitter cable .Insert it into the same port
that you disconnected the battery backup box from
in Step 2 .
Check to ensure all cords are securely attached.
Both remotes will now operate both bases
simultaneously .
Unplug the base(s) from power source.
Connect each battery backup box male connection
to the sync cord female connection (Refer to
illustration at right) .
STEP 3
STEP 6
STEP 2
STEP 5
STEP 1
STEP 4
PERFORMANCE NOTES
Battery
Backup
Box 1
Sync Cord
Battery
Backup
Box 2
Control Box 1 Control Box 2
The system is now linked. Pressed buttons on either
remote will control the two bases simultaneously.

a.) Measure the distance between the mounting holes on the
headboard and install the T-Bracket to accommodate the
headboard.
14
headboard bracket installation guide (optional)
Connect your headboard to the attachment plate using the
remaining long screws or hardware that came with your
headboard. The heads of the bolts will face outward. Use hex
key to tighten bolts.
STEP 1
STEP 2
STEP 3
a.) Align the hole in the bracket to the brass sleeve into
which the leg threads. Hold the bracket in place and
screw the leg into the base until it is snug. DO NOT
OVERTIGHTEN.Too much force may cause the leg to
spin freely.
b.) Align the tab with the hole in the frame (located towards
the foot of the base) and use ashort bolt, washer and
wingnut to secure the bracket. Make sure the bolt is
tight.
Headboard Brackets are an optional accessory and are not included.
Ahex key is included with the accessory kit to complete installation.
b.) To install the T-Bracket, slide the T-Bracket through the
end of the headboard bracket. Align the flat side of the
T-Bracket plate to the mounting holes on the headboard.
c.) Secure T-Bracket in place by inserting two short screws
through top of bracket. Use hex key to tighten screws.

15
troubleshooting
•Check under the bed base to verify that the wired connections are secure and that there are no cords
or bedding obstructing the movement of the base .
•Check to ensure the LED light is illuminated on the control box.If there is no light, verify that the input
and power cords are properly connected.
•Unplug the base for 60 seconds to reset the electronic components.
•Plug bed base into adifferent electrical outlet, or test current outlet with another working appliance (a
grounded, electrical surge protector is recommended).
ADJUSTABLE BASE
If your issue is not resolved by following the instructions above, please locate the serial number on
the warranty card or back of the remote control and call the customer service team for your region .
For customer support, call Customer Service: 1300 306 062, NZ: 0800 483 6789
REMOTE
If one or more functions on the bed base have stopped operating:
•Ensure that your remote batteries are properly installed or do not need replacing.
•Ensure Child Lock feature is not enabled. See page 10 for more information.
•Ensure that the remote control is paired to the bed base.

V003_03/2022
Tempur Customer Service
Australia:
New Zealand:
Email:
Web:
1300 306 062
0800 483 6789
[e-mail]
www.tempur.com.au