True TCGD User manual

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INSTALLATION MANUAL FOR
TCGD DISPLAY CASES (DRY BAKERY) MODELS
CURVED GLASS DISPLAY CASES
- DRY BAKERY -
CONGRATULATIONS!
You have just purchased the finest display case
available. You can expect many years of
trouble-free operation.
TCGD-77
TCGD-50
TRUE FOOD SERVICE EQUIPMENT, INC.
2001 East Terra Lane • O’Fallon, Missouri 63366
(636)-240-2400 • FAX [phone] • INT’L FAX [phone] • [phone]
Parts Department (800)424-TRUE • Parts Department FAX# [phone]
TABLE OF CONTENTS
Safety Information
Safety Precautions –––––––––––––––––––––– 1
Proper Disposal ––––––––––––––––––––––––– 2
Connecting Electricity ––––––––––––––––––– 3
Adapter Plugs –––––––––––––––––––––––––– 3
Installation / Operation Instructions
Ownership ––––––––––––––––––––––––––––– 4
Required Tools –––––––––––––––––––––––––– 4
Uncrating –––––––––––––––––––––––––––––– 4
Locating ––––––––––––––––––––––––––––––– 5
Leveling Cabinet –––––––––––––––––––––––– 5
Electrical Instructions –––––––––––––––––––– 6
Start-up –––––––––––––––––––––––––––––––– 6
Wire Gauge Chart ––––––––––––––––––––––– 7
Shelving Installation ––––––––––––––––––––– 8
Installing Optional Castors ––––––––––––––– 9
Installing Optional Laminate Kit –––––––––– 10
Maintenance, Care & Cleaning
Optional Sealing Cabinet To Floor –––––––– 11
Cabinet Cleaning –––––––––––––––––––––– 11
Light Bulb Replacement ––––––––––––––––– 12
Warranty (U.S.A. and Canada ONLY!) ––––– 13
* Spanish, German, French and Dutch versions included.
#912625 • RD 3/13

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SAFETY INFORMATION
• Thisdisplaycasemustbeproperlyinstalled
and located in accordance with the Installation
Instructionsbeforeitisused.
• Donotallowchildrentoclimb,standorhangonthe
shelvesinthedisplaycase.Theycoulddamagethe
cabinetandseriouslyinjurethemselves.
• Donotstoreorusegasolineorotherflammable
vaporsandliquidsinthevicinityofthisoranyother
appliance.
• Keepfingersoutofthe“pinchpoint”areas;clear-
ancesbetweenthedoorsandbetweenthedoorsand
cabinetarenecessarilysmall;becarefulclosingdoors
when children are in the area.
NOTE
We strongly recommend that any servicing be performed by
a qualified individual.
WARNING!
Use this appliance for its intended purpose as described in this Owner Manual.
SAFETY PRECAUTIONS
When using electrical appliances, basic safety precautions should be followed, including the following:
How to Maintain Your Unit
to Receive the Most Efficient and
Successful Operation
You have selected one of the finest display cases made. It is manufactured under strict quality
controls with only the best quality materials available. Your TRUE cooler, when properly
maintained, will give you many years of trouble-free service.

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SAFETY INFORMATION
PROPER DISPOSAL OF THE DISPLAY CASE
DANGER!
RISK OF CHILD ENTRAPMENT
USE OF EXTENSION CORDS
NEVER USE AN EXTENSION CORD! TRUE will not warranty any display case that has been connected to an extension cord
(applies to cabinets ordered with optional 12" power cord).
Childentrapmentandsuffocationarenotproblemsof
thepast.Junkedorabandoneddisplaycasesarestilldan-
gerous…eveniftheywillsitfor“justafewdays.”Ifyou
aregettingridofyourolddisplaycase,pleasefollowthe
instructionsbelowtohelppreventaccidents.
Before You Throw Away Your Old Display Case:
• Takeoffthedoors.
• Leavetheshelvesinplacesothatchildrenmaynot
easilyclimbinside.
REPLACEMENT PARTS
• Componentpartsshallbereplacedwithlikecomponents.
• Servicingshallbedonebyauthorizedservicepersonnel,tominimizetheriskofpossibleignitionduetoincorrect
parts or improper service.
• Lampsmustbereplacedbyindenticallampsonly.
• Ifthesupplycordisdamaged,itmustbereplacedbyaspecialcordorassemblyavailablefromthemanufactureror
 itsserviceagent.

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Beforeyournewdisplaycaseisconnectedtoapower
supply,checktheincomingvoltagewithavoltmeter.
Ifanythinglessthan100%oftheratedvoltagefor
operationisnoted,correctimmediately.
Havethecircuitcheckedbyaqualifiedelectricianto
makesureitisproperlygrounded.
Thedisplaycaseshouldalwaysbeuseit’sownindividual
electricalcircuit,whichhasavoltageratingthatmatches
theratingplate.
Thisprovidesthebestperformanceandalsoprevents
overloadingbuildingwiringcircuitswhichcouldcausea
firehazardfromoverheatedwires.
For models with Optional 12" (30.5 cm) cord.
Thepowercordofthisapplianceisequippedwitha
groundingplugwhichmateswithastandardgrounding
walloutlettominimizethepossibilityofelectricshock
hazardfromthisappliance.
Havethecircuitcheckedbyaqualifiedelectricianto
makesureitisproperlygrounded.
Iftheoutletisastandard2-prongoutlet,itisyour
personalresponsibilityandobligationtohaveitreplaced
withtheproperlygroundedwalloutlet.
Thedisplaycaseshouldalwaysbepluggedintoit’sown
individualelectricalcircuit,whichhasavoltagerating
thatmatchestheratingplate.
Thisprovidesthebestperformanceandalsoprevents
overloadingbuildingwiringcircuitswhichcouldcausea
firehazardfromoverheatedwires.
Neverunplugyourdisplaycasebypullingonthepower
cord.Alwaysgripplugfirmlyandpullstraightoutfrom
the outlet.
Repairorreplaceimmediatelyallpowercordsthathave
becomefrayedorotherwisedamaged.Donotuseacord
thatshowscracksorabrasiondamagealongitslengthor
at either end.
Whenremovingthedisplaycaseawayfromthewall,be
carefulnottorolloverordamagethepowercord.
HOW TO CONNECT ELECTRICITY
Hard wiring is required on standard "Dry" Display Cases.
Optional 12" (30.5 cm) corded model available, factory installed only
(exterior scale receptacle will not be included with this option).
WARNING!
NOTE
Applies to models ordered with 12" power
cord, hard wired models do not use this
receptacle.
USE OF ADAPTER PLUGS
NEVER USE AN ADAPTER PLUG! Because of potential safety hazards under certain conditions, we strongly recommend
against the use of an adapter plug.
SAFETY INFORMATION
NEMAplugs
TRUEusesthesetypesofplugs.If
youdonothavetherightoutlethave
acertifiedelectricianinstallthecorrect
power source.
115/60/1
NEMA-5-15R
Theincomingpowersourcetothecabinetincludinganyadaptersusedmusthavetheadequatepoweravailableand
mustbeproperlygrounded.OnlyadapterslistedwithULshouldbeused.

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INSTALLATION / OPERATION INSTRUCTIONS
Toinsurethatyourunitworksproperlyfromthefirst
day,itmustbeinstalledproperly.Wehighlyrecommend
atrainedmechanicandelectricianinstallyourTRUE
equipment.Thecostofaprofessionalinstallationis
moneywellspent.
BeforeyoustarttoinstallyourTRUEunit,carefully
inspectitforfreightdamage.Ifdamageisdiscovered,
immediatelyfileaclaimwiththedeliveryfreightcarrier.
TRUE is not responsible for damage incurred during
shipment.
OWNERSHIP
• TinSnips/BandCutters
• ClawHammer
• HexHeadDriver
• AdjustableWrench
• 3/4"(19mm)Open-EndWrench
• PhillipsHeadScrewdriver
• Level
REQUIRED TOOLS
Thefollowingprocedureisrecommendedforuncrating
the unit:
A. Cutmetalretainingstrapssecuringprotectivetop
skid.Removetheouterpackagingbypullingtri-wall
nailsfromskid.Remove(4)cardboardcornerpads
and dust cover.
B. Inspectforconcealeddamage.Again,immediately
fileaclaimwiththefreightcarrierifthereisdamage.
C. Moveyourdisplaycaseasclosetothefinallocation
aspossiblebeforeremovingthewoodenskid.
UNCRATING
INSTALLATION / OPERATION INSTRUCTIONS

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INSTALLATION / OPERATION INSTRUCTIONS
TOOLS REQUIRED:
•Phillipsscrewdriver
•3/8”(9.5mm)socketor3/8”(9.5mm)wrench
A. UseaPhillipsscrewdiverandremovefourscrews
fromtheL-bracketconnectedtheunittothewood
skid(image1).Thenusea3/8”(9.5mm)socket
orwrenchandremovetheL-bracketfromtheunit
(image2).
ToavoiddamagetoglassDONOTlaycabinet
onitssideorbackwhenremovingskid,
installingleglevelers,cleaning,etc.
B. Liftupfromthebaseandwalkunitofftheskidand
setinfinallocation.
C. Unblockdoors,(freeplasticwedges,bluefoamand
tape.Removefiberglasstapesecuringglass.
 Removecomponents:(shelves,brackets,etc.)from
insidecabinet.
D. Applicancetestedaccordingtotheclimateclasses5
and7fortemperatureandrelativehumidity.
LOCATING
A. Setunitinitsfinallocation.
B. ProperlevelingofyourTRUEunitiscriticalto
operatingsuccess(fornon-mobilemodels).Effective
dooroperationwillbeeffectedbyleveling.
WARNING
Display case must be leveled accurately to ensure front
glass door seals properly.
C. Theunitshouldbeleveledfronttobackandsideto
sidewithalevel.Placethelevelintheinteriorfloorof
theunitandcheckallfoursides.
D. Ifthecabinetisnotleveladjustleglevelersbyfirst
relievingweighttolevelerandadjustingbyeither
handorwrench.Repeatwithallleglevelersuntil
cabinetislevelinalldirections.
Drybakerycasesrequirehardwiringunless
orderedwith12"(30.5cm)cordoption.
CabinetwarrantiesarevoidifOEMpowercordis
tamperedwith.TRUEwillnotwarrantyanyunits
thatareconnectedtoanextensioncord.
LEVELING
Removing bracket from skid.
1
2
Removing bracket from cabinet.

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INSTALLATION / OPERATION INSTRUCTIONS
NOTE
Hard wiring is required on standard "Dry" Bakery Cases.
NOTE
Optional 12" (30.5 cm) corded model available, factory
installed only (exterior scale receptacle will not be included
with this option).
A. Beforeyournewunitisconnectedtoapowersupply,
checktheincomingvoltagewithavoltmeter.If
anythinglessthan100%oftheratedvoltagefor
operationisnoted,correctimmediately.
 Refertocabinetdataplateforvoltage.
 TRUErequiresthatasoleusecircuitbededicated
fortheunit.
WARNING
If your bakery case includes optional 12" (30 cm) power
supply cord, ground should not be removed!
WARNING
Do not use electrical appliances inside the food storage
compartments of the appliances unless they are of the
type recommended by the manufacturer.
NOTE
To reference wiring diagram - wiring diagram is positioned
on the ballast box inside lower rear of the cabinet.
ELECTRICAL INSTRUCTIONS
A. Verifythatthecabinetlightsareworking.Bakery
casesareshippedwithlightswitchesinthe"on"
position.Thetoggleswitchislocatedlowerright
corer at the rear.
REPLACEMENT PARTS
TRUE maintains a record of the cabinet serial number for
your unit. If at any time during the life of your display case,
a part is needed, you may obtain this part by furnishing
the model number and serial number to the company from
whom you purchased the cabinet. Call Toll-Free: (800)-424-
TRUE (Direct to Parts Department). (800)-325-6152 (U.S.A.
& Canada only) or call: (636)-240-2400.
STARTUP
NON-REFRIGERATED "DRY" CURVED GLASS
DISPLAY CASES
(hard wired models only)
HardwiredBakeryCasesareequippedwith
aservicereceptacle(foundontheupperright
cabinetbackside).Noelectricalloadgreater
than4.0ampsshouldbeconnectedtoit.

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INSTALLATION / OPERATION INSTRUCTIONS
CONDUCTORS AND CIRCUITS
Wire Guage for 2% Voltage Drop in Supply Circuits.
115 Volt Distance In Feet To Center of Load
Amps 20 30 40 50 60 70 80 90 100 120 140 160
2 14 14 14 14 14 14 14 14 14 14 14 14
3 14 14 14 14 14 14 14 14 14 14 14 12
4 14 14 14 14 14 14 14 14 14 12 12 12
5 14 14 14 14 14 14 14 12 12 12 10 10
6 14 14 14 14 14 14 12 12 12 10 10 10
7 14 14 14 14 14 12 12 12 10 10 10 8
8 14 14 14 14 12 12 12 10 10 10 8 8
9 14 14 14 12 12 12 10 10 10 8 8 8
10 14 14 14 12 12 10 10 10 10 8 8 8
12 14 14 12 12 10 10 10 8 8 8 8 6
14 14 14 12 10 10 10 8 8 8 6 6 6
16 14 12 12 10 10 8 8 8 8 6 6 6
18 14 12 10 10 8 8 8 8 8 8 8 5
20 14 12 10 10 8 8 8 6 6 6 5 5
25 12 10 10 8 8 6 6 6 6 5 4 4
30 12 10 8 8 6 6 6 6 5 4 4 3
35 10 10 8 6 6 6 5 5 4 4 3 2
40 10 8 8 6 6 5 5 4 4 3 2 2
45 10 8 6 6 6 5 4 4 3 3 2 1
50 10 8 6 6 5 4 4 3 3 2 1 1
Wire Guage for 2% Voltage Drop in Supply Circuits.
230 Volt Distance In Feet To Center of Load
Amps 20 30 40 50 60 70 80 90 100 120 140 160
5 14 14 14 14 14 14 14 14 14 14 14 14
6 14 14 14 14 14 14 14 14 14 14 14 12
7 14 14 14 14 14 14 14 14 14 14 12 12
8 14 14 14 14 14 14 14 14 14 12 12 12
9 14 14 14 14 14 14 14 14 12 12 12 10
10 14 14 14 14 14 14 14 12 12 12 10 10
12 14 14 14 14 14 14 12 12 12 10 10 10
14 14 14 14 14 14 12 12 12 10 10 10 8
16 14 14 14 14 12 12 12 10 10 10 8 8
18 14 14 14 12 12 12 10 10 10 8 8 8
20 14 14 14 12 10 10 10 10 10 8 8 8
25 14 14 12 12 10 10 10 10 8 8 6 6
30 14 12 12 10 10 10 8 8 8 6 6 6
35 14 12 10 10 10 8 8 8 8 6 6 5
40 14 12 10 10 8 8 8 6 6 6 5 5
50 12 10 10 8 6 6 6 6 6 5 4 4
60 12 10 8 6 6 6 6 6 5 4 4 3
70 10 10 8 6 6 6 5 5 4 4 2 2
80 10 8 8 6 6 5 5 4 4 3 2 2
90 10 8 6 6 5 5 4 4 3 3 1 1
100 10 8 6 6 5 4 4 3 3 2 1 1

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INSTALLATION / OPERATION INSTRUCTIONS
SHELVING INSTALLATION ("DRY" BAKERY)
SHELF INSTALLATION:
A. Lifteachdoorupandoutoftrack(donotdisconnect
elastictubing).Stretchelasticsurgicaltubingandset
doorsoneachsideofunit.
B. Locatebrackets,lights,shelves,etc.fromcabinet
interior.
C. Locateshelfsupportswrappedinmicrofoamand
install teeth end into stainless pilasters located on
interiorwalls.Adjusttodesiredheightmatchingright
andleftpairs.(images1&2).
D. Locatethreehorizontallightswrappedinmicrofoam
andinstall(lightsidedown).Electricalcordsshould
beontherighttoplugintosidereceptacles.
 Hangendhooksoflightassemblyontwoshelfsup-
ports(leftandright)slideassemblyforwarduntilit
seatsinfrontnotchofshelfsupport.(image3).
E. Installrearbracketsbyslidingendhooksoverrear
notchofshelfsupport.(image4).
F. Locateshelves,installtopshelffirst.Withthefront
lip(traystop)upandtowardscabinetfront,placeon
topoffrontlightassemblyandsnapshelfinto(2)
clipsontopofrearbracket(image5).
G. Plugtoplightassemblyintotopreceptacleofcabinet
interiorsidewall(image5).
H. Repeatproceduresforremainingtwoshelves
(image6).
I. Replace doors in track.
4
5
6
3
2
1
➟
Install shelf supports. teeth
end into stainless pilasters.
Adjust to desired height matching right and
left pairs.
Hang end hooks of light assebly
on front notch of shelf supports.
Install rear brackets.
Snap shelf into position.
Completed assembly.
WARNING
Shelf mounted lighting requires a
closed circuit. All plugs must be
plugged into side wall receptacles for
lights to work. If less than three shelves
are installed be sure attached caps are
plugged into receptacle(s) (image 7).
Shelf plug.
Receptacle
cap.
7

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True Food Service Equipment, Inc.
99
INSTALLATION / OPERATION INSTRUCTIONS
CASTOR INSTALLATION:
TOOLS REQUIRED:
•Castorwrench(ifnotincludedcontactTRUE)
•Adjustablewrench
NOTE
Castors not available for hard wired models.
WARNING
Make sure unit is empty of all its contents (shelving,
shelving lighting). Make sure power supply has been dis-
connected.
A. Curvedglasscanbedamagedifyoulayunitonits
back,side,orfront.Usea6"x6"(15.2cmx15.2
cm)blockofwoodorequivalent.Slidetheblock
underthecabinetframerail.Thiswillsupportthe
unitwhileinstallingcastors.
B. Leglevelerscanbebackedoutbyhand(image1).
C. Taketwothreadedcastorsandthreadtheminto
theexistingleglevelerholes.(image2).Shimscan
beusedbetweencastorandcabinetframerailfor
leveling(image3).Usethetoolprovidedtotighten
thethreadedcastors(image4).
D. Repeatprocessfortheothersideofthecabinet.
WARNING
Display case must be leveled accurately to ensure front
glass door seals properly.
E. Theunitshouldbeleveledfronttobackandside
tosidewithalevel.Placethelevelintheinterior
flooroftheunit
andcheckallfour
sides.
OPTIONAL (INSTALLING OPTIONAL CASTORS FOR MODELS WITH 12" CORD OPTION ONLY)
Back out leg levelers by hand,
or with adjustable wrench.
Thread castors into existing leg leveler holes.
Tighten castor in position with
castor wrench.
1
2
3
4Use shims as necessary to level cabinet.

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True Food Service Equipment, Inc.
10 10
INSTALLATION / OPERATION INSTRUCTIONS
OPTIONAL (INSTALLING OPTIONAL LAMINATE KIT)
Laminate Kit Components
2 Laminate Top End Pieces
Dimensions: width = 10-3/4”
height = 33”.
2 Bottom End Pieces (1) one left side
(1) one right side (Laminate
glued to black plastic panel with
4 key-hole slots)
1 Laminate Front Piece
Dimensions: width will vary but
the height is 7-5/8”
NOTE:
Please use care when installing the
laminate. Laminate can chip, crack,
or break.
NOTE:
Refer to figure 1 for placement of
laminate panels.
STEP 1
To install the front laminate panel:
Installing front laminate piece.
Make sure the bottom end pieces are
off in order to install the top front
laminate piece. Slide laminate into
top and bottom tracks on the front
of the cabinet. Make sure laminate
is even on both left and right end of
the cabinet. See gure 1 & 2.
STEP 2
Install the upper end laminate panel
one on each side. (This applies to
both sides)
Install top end pieces. Make sure
the bottom end pieces are off in
order to install the top side laminate
piece. Both side laminate pieces are
the same size to they each can be
used for left or right of the cabinet.
Slide laminate up into black plastic
tracks on the top side piece of each
cabinet. See gure 1, 2, & 3.
NOTE:
After installing the bottom end pieces
the top end laminate will stay in place.
STEP 3
Installing bottom end pieces (laminate
is pre-glued to black plastic panel).
Line up the for keyhole slots in each
bottom end piece to the 4 screws on
the side of the cabinet. Slip the 4 large
keyholes from the bottom end piece
over the 4 screws. Then push down to
fasten the bottom end piece onto the
cabinet. See figure 1 & 3.
NOTE:
The bottom left and right pieces are
not the same. The taller part of the
bottom end piece goes to the rear of
the cabinet. As shown in figure 3.
STEP 1
STEP 3
STEP 2
Figure 1
Figure 2 (Step 1 & 2)
Side view of laminate
sliding into place for
front piece and top end
piece.
Laminate top
end piece will
slide up into
plastic tracks.
Laminate top
end piece will
rest on screw.
Laminate bottom
end piece will lock
into four screws through
keyholes on backside of
bottom end piece.
Tracks to hold
laminate.
Laminate
Figure 3

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True Food Service Equipment, Inc.
11 11
MAINTENANCE, CARE & CLEANING
• Theexteriormaybewipedcleanwithmildsoapand
water.Useagoodstainlesscleaneroncountertop.
CAUTION
Do not use any steel wool, abrasive or chlorine based prod-
ucts to clean stainless steel surfaces.
• Theinteriorofthedisplaycaseshouldbecleaned
periodicallyandwerecommendamildsolutionof
dilutedbakingsodaandwaterwhichwillhelpreduce
anyinherentodors.Donotuseharshcleanersonany
surfaceoftheinterior.
CABINET CLEANING
Itmaybenecessarytosealthebakerycasetothefloorfor
localsanitarycodesorifthecustomersodesires.TRUErec-
ommendseitherofthefollowingmethods.
A. Usingavinylcovebasetrimasproducedby
Armstrong, Johnson, or Kentile(availableatfloorcover-
ingsuppliers)or
  Usingmasticsavailableathardwarestores.
B. Whenapplyingthecovebasetrim,thoroughlyclean
boththecabinetandfloorofdirtandgrease.Applya
recommendedcontactcementtothecovebasetrim.
Aftercovebasetrimhasdried,fillincracksandjoints
withacaulkingmaterial.
C. Whenapplyingamastic,thoroughlycleanboththe
cabinetandfloorofdirtandgrease.Drawanoutline
ofthecabinetonthefloor.Raiseandblockthefront
sideofthecabinet.Applyabeadofmastictothefloor
1/2"(1.3cm)insidetheoutlinedrawn.Lowerthe
cabinet.Raiseandblocktherearsideofthecabinet.
Applythebeadofmastic,lowerthecabinet.
OPTIONAL (SEALING CABINET TO FLOOR)

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True Food Service Equipment, Inc.
12 12
MAINTENANCE, CARE & CLEANING
LIGHT BULB REPLACEMENT
SHELF MOUNTED BULB REPLACEMENT:
WARNING
When replacing a light bulb make sure power to the unit
is either turned off or unplugged.
A. Unplugthelightassemblyfromthereceptacle
ontheinteriorsidewall.Removeshelfandlight
assemblyfromcabinet.
B. Removethelampshieldbygentlysqueezingthe
sidestogetherandrotatingout(image1).
C. Removebulbfromthecordedendofassemblyby
holdingthebulbandgentlypullinguponspring
loadedlampholderwhichwillallowenoughclear-
ancetoremovebulb(image2).
NOTE
All spring loaded lampholders are located on the left side
of the cabinet as you face the front.
NOTE
Please be aware of your local ordinances for disposal of
old florescent bulbs. These bulbs should be disposed of in
a safe and proper manner.
D. Installnewbulbusingspringloadedlampholder.
E. Reinstalllightassemblyandshelf.Plugcordinto
side wall receptacle.
INTERIOR TOP BULB REPLACEMENT:
WARNING
When replacing a light bulb make sure power to the unit
is either turned off or unplugged.
A. Removethelampshieldbygentlysqueezingthe
sidestogetherandrotatingout(image3).
B. Removebulbbygentlypushingbulbbackinto
springloadedlampholderwhichwillallowenough
clearancetoremovebulb(image4).
C. Installnewbulbusingspringloadedlampholder.
D. Reinstalllightlampshieldbyslidingrear"U"chan-
neloflampshieldovermetalbracketandgently
squeezinglampshieldtofitfront"U"channelover
frontmetalbracket(images5-6).
E. Image7showsassemblyproperlyinstalled.
4
56
3
2
1
➟
7
➟
➟
➟
Squeezelampshieldand
rotate out.
Remove bulb by gently
pulling up on spring loaded
lampholder.
Squeeze lampshield and
rotate out. Remove bulb by gently pushing bulb
into spring loaded lampholder.
Squeeze lampshield "U"
channel into position
over metal bracket.
lampshield "U" channel
in position over metal
bracket.
Interior top light assembly
properly installed.
➟

13 13
WARRANTY INFORMATION (U.S.A & CANADA ONLY!)
T
RUE
R
EFRIGERATION
MADE IN
SINCE 1945
U.S.A.
®
THREE YEAR PARTS &LABOR WARRANTY
ADDITIONAL TWO YEAR COMPRESSOR WARRANTY
404A/134A COMPRESSOR WARRANTY
WARRANTY CLAIMS
WHAT IS NOT COVERED BY THIS WARRANTY
TRUE warrants to the original purchaser of every new TRUE refrigerated unit, the cabinet and all parts thereof, to be free from defects in
material or workmanship, under normal and proper use and maintenance service as specified by TRUE and upon proper installation and start-up in
accordance with the instruction packet supplied with each TRUE unit. TRUE’s obligation under this warranty is limited to a period of three (3) years
from the date of original installation or 39 months after shipment date from TRUE, whichever occurs first.
Any part covered under this warranty that are determined by TRUE to have been defective within three (3) years of original installation or
thirty-nine (39) months after shipment date from manufacturer, whichever occurs first, is limited to the repair or replacement, including labor charges,
of defective parts or assemblies. The labor warranty shall include standard straight time labor charges only and reasonable travel time, as determined
by TRUE.
Warranty does not cover standard wear parts which include door gaskets, incandescent bulbs or fluorescent bulbs. Warranty also does
not cover issues caused by improper installation or lack of basic preventative maintenance which includes regular cleaning of condenser coils.
In addition to the Three (3) year warranty stated above, TRUE warrants its hermetically and semi-hermetically sealed compressor to be free
from defects in both material and workmanship under normal and proper use and maintenance service for a period of two (2) additional years from the
date of original installation but not to exceed five (5) years and three (3) months after shipment from the manufacturer.
Compressors determined by TRUE to have been defective within this extended time period will, at TRUE’s option, be either repaired or
replaced with a compressor or compressor parts of similar design and capacity.
The two (2) year extended compressor warranty applies only to hermetically and semi-hermetically sealed parts of the compressor and
does not apply to any other parts or components, including, but not limited to: cabinet, paint finish, temperature control, refrigerant, metering device,
driers, motor starting equipment, fan assembly or any other electrical component, etcetera.
The two year compressor warranty detailed above will be voided if the following procedure is not carefully adhered to:
1. This system contains R404A or R134A refrigerant and polyol ester lubricant. The polyol ester lubricant has rapid moisture absorbing
qualities. If long exposure to the ambient conditions occur, the lubricant must be removed and replaced with new. For oil amounts and specifications
please call TRUE technical service department (800-325-6152). Failure to comply with recommended lubricant specification will void the compressor
warranty.
2. Drier replacement is very important and must be changed when a system is opened for servicing. A drier using XH-7 desiccant or an
exact replacement solid core drier must be used. The new drier must also be the same capacity as the drier being replaced.
3. Micron level vacuums must be achieved to insure low moisture levels in the system. 500 microns or lower must be obtained.
All claims for labor or parts must be made directly through TRUE. All claims should include: model number of the unit, the serial number of
the cabinet, proof of purchase, date of installation, and all pertinent information supporting the existence of the alleged defect.
In case of warranty compressor, the compressor model tag must be returned to TRUE along with above listed information.
Any action or breach of these warranty provisions must be commenced within one (1) year after that cause of action has occurred.
TRUE’s sole obligation under this warranty is limited to either repair or replacement of parts, subject to the additional limitations below. This
warranty neither assumes nor authorizes any person to assume obligations other than those expressly covered by this warranty.
NO CONSEQUENTIAL DAMAGES. TRUE IS NOT RESPONSIBLE FOR ECONOMIC LOSS; PROFIT LOSS; OR SPECIAL, INDIRECT, OR
CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION, LOSSES OR DAMAGES ARISING FROM FOOD OR PRODUCT SPOILAGE CLAIMS
WHETHER OR NOT ON ACCOUNT OF REFRIGERATION FAILURE.
WARRANTY IS NOT TRANSFERABLE. This warranty is not assignable and applies only in favor of the original purchaser/user to whom
delivered. ANY SUCH ASSIGNMENT OR TRANSFER SHALL VOID THE WARRANTIES HEREIN MADE AND SHALL VOID ALL WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IMPROPER USAGE. TRUE ASSUMES NO LIABILITY FOR PARTS OR LABOR COVERAGE FOR COMPONENT FAILURE OR OTHER DAMAGES
RESULTING FROM IMPROPER USAGE OR INSTALLATION OR FAILURE TO CLEAN AND/OR MAINTAIN PRODUCT AS SET FORTH IN THE WARRANTY
PACKET PROVIDED WITH THE UNIT.
RESIDENTIAL APPLICATIONS: TRUE assumes no liability for parts or labor coverage for component failure or other damages resulting from
installation in non-commercial or residential applications.
ALTERATION, NEGLECT, ABUSE, MISUSE, ACCIDENT, DAMAGE DURING TRANSIT OR INSTALLATION, FIRE, FLOOD, ACTS OF GOD. TRUE
is not responsible for the repair or replacement of any parts that TRUE determines have been subjected after the date of manufacture to alteration,
neglect, abuse, misuse, accident, damage during transit or installation, fire, flood, or act of God.
IMPROPER ELECTRICAL CONNECTIONS. TRUE IS NOT RESPONSIBLE FOR THE REPAIR OR REPLACEMENT OF FAILED OR DAMAGED
COMPONENTS RESULTING FROM INCORRECT SUPPLY VOLTAGE, THE USE OF EXTENSION CORDS, LOW VOLTAGE, OR UNSTABLE SUPPLY VOLTAGE.
NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE: THERE ARE NO OTHER WARRANTIES,
EXPRESSED, IMPLIED OR STATUTORY, EXCEPT THE THREE (3) YEAR PARTS &LABOR WARRANTY AND THE ADDITIONAL TWO (2) YEAR COMPRESSOR
WARRANTY AS DESCRIBED ABOVE. THESE WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, INCLUDING IMPLIED
WARRANTY AND MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE
DESCRIPTION ON THE FACE HEREOF.
OUTSIDE U.S/CANADA.: This warranty does not apply to, and TRUE is not responsible for, any warranty claims made on products sold or
used outside the United States or Canada.
THIS WARRANTY ONLY APPLIES TO UNITS SHIPPED FROM TRUE’S MANUFACTURING FACILITIES AFTER JANUARY 1, 2013.
PRODUCT MUST BE PURCHASED IN THE COUNTRY WHERE SERVICE IS REQUESTED.