Trust 56K PC-CARD MODEM User manual

Trust 56K PC-Card Modem
GB
TRUST 56K PC-CARD MODEM
Instruction manual
Version 1.0

Trust 56K PC-Card Modem
01 UK 11806 56K PCCARD.doc
Thank you
Thank you very much for purchasing this product from the Trust range. We wish you hours of fun
with it. Please read this manual carefully before using the product.
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product information, drivers and FAQ's (Frequently Asked Questions).
Copyright statement
No part of this instruction manual may be reproduced or transmitted, in any form or by any means,
electronic or mechanical, including photocopying, recording, or information storage and retrieval
systems, for any purpose other than the purchaser's own personal use, without prior written
permission from the manufacturer.
Disclaimer statement
The manufacturer specifically disclaims all warranties, either express or implied, including, but not
limited to, implied warranties for the marketability and suitability for a particular purpose, with
respect to the software, the accompanying product manual(s) and written material, and all other
accompanying hardware. The manufacturer reserves the right to revise or make improvements to
its product at any time and without obligation to notify any person of such revisions or
improvements.
In no event shall the manufacturer be liable for any consequential or incidental damages, including
any loss of business profits or any other commercial damages, arising out of the use of its
products.
All company or product names are trademarks or registered trademarks of their respective
owners.

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Contents
1. Introduction ..................................................................................................................................... 2
1.1 Conventions used in the manual............................................................................................ 2
1.2 Contents of the package.......................................................................................................... 2
1.3 Minimum system requirements .............................................................................................. 2
2. Installation ....................................................................................................................................... 3
2.1 Installing the device ................................................................................................................. 3
2.2 Installing the driver .................................................................................................................. 3
2.2.1 Windows 95 OSR2 ......................................................................................................... 3
2.2.2 Windows 98 ..................................................................................................................... 6
2.2.3 Windows NT4.0................................................................................................................ 10
2.2.4 Windows 2000.................................................................................................................. 10
2.3 Installing the software ........................................................................................................... 14
3. Testing............................................................................................................................................ 15
3.1 Windows 95 / 98...................................................................................................................... 15
3.2 Windows 2000......................................................................................................................... 15
4. Using the modem .......................................................................................................................... 16
4.1 Internet .................................................................................................................................... 16
4.2 Dial tone abroad ..................................................................................................................... 16
4.2.1 Windows 95/98................................................................................................................. 16
4.2.2 Windows 2000.................................................................................................................. 17
5. Troubleshooting............................................................................................................................ 18
6. Trust Service Centres ................................................................................................................... 19
Appendix A: Technical specifications ............................................................................................... 20
Appendix B: Conditions for a 56K connection ................................................................................. 20
Appendix C: AT Command list ........................................................................................................... 20

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1. Introduction
This manual is intended for users of the Trust 56K PC-Card Modem. No prior knowledge is necessary to
install and use this product.
If you have any questions after reading this instruction manual, please contact one of the Trust
Service Centres. You can find your nearest Service Centre at the end of this manual. You can also
visit the Trust website (www.trust.com) for support, detailed product information, drivers and FAQ's
(Frequently Asked Questions).
1.1 Conventions used in the manual
The following conventions have been used in this manual to indicate instructions:
<key> Here you should press a key. The name of the key is given between brackets.
‘System’ This is a specific term used in a program. These are the terms used by, for example,
Microsoft Windows 98.
[DIR] Key in the text shown in square brackets [….].
(term) The text between the parentheses {….} is the English term, e.g. (File) used in the figure
referred to.
Additional information will be shown as follows:
Note: The modem does not work under DOS, OS/2 or UNIX.
The examples assume that the letter "D" has been assigned to your CD-ROM drive. If your system uses a
different letter for your CD-ROM drive, for example "E", you should replace "D" by "E".
1.2 Contents of the package
Please check the contents of the package before reading the instruction manual. It should contain the
following:
•PC-Card modem
•Telephone cable
•CD-ROM containing the drivers, application software and instruction manual
•Telephone plug (optional)
•Quick installation manual
Please contact your dealer if anything is missing or damaged.
1.3 Minimum system requirements
•Pentium 100 CPU
•Windows 95
•16 MB RAM
•4 MB free hard disk space
•4-speed CD-ROM drive
•Free PCMCIA type II slot
•Analogue telephone connection

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2. Installation
2.1 Installing the device
A. Firmly insert the fax modem into your computer's PCMCIA slot so that the 68 pin connection is facing
towards the computer (see figure 1). Use the arrow on the label as a guide for the correct position. A
noise signal will be heard. If you do not here this signal, check whether the drivers for the PCMCIA slot
have been installed.
Figure 1: Inserting the Trust 56K PC-Card Modem
B. Insert the cable supplied into the PC Card (see figure 1). The shape of the connection only allows the
plug to be inserted in one way. Insert the other end of the cable into the telephone socket.
The installation of the device is now complete. Continue with the installation of the drivers.
2.2 Installing the driver
2.2.1 Windows 95 OSR2
Install the driver that is included on the CD-ROM. The modem can only be used after the driver has been
installed.
Installation may take place differently from the description given below. This is due to the different versions of
Windows 95 available. If in doubt, consult the Windows Help function for more information about adding
hardware.
1. Start Windows.
2. Insert the fax modem into the PCMCIA slot (if you have not already done so). Windows will detect the
new device. Figure 2 will appear.
Figure 2: New hardware detected

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3. Insert the CD-ROM containing the driver into your CD-ROM drive and click on 'Next'. Figure 3 will appear.
Figure 3: Installing the PC Card
4. Click on ‘Other Locations…’. Figure 4 will appear.
Figure 4: Specifying a location for the driver
5. In the command line, type ‘d:\win95’ and click on 'OK'. Figure 5 will appear.
Figure 5: Driver found
6. Click on 'Finish'. A number of files will be copied to your hard drive. Windows may request the location of
the driver again. If it does, type ‘d:\win95’.

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Figure 6 will appear once the files have been copied to your hard drive.
Figure 6: Wave device found
7. Click on 'Next'. Figure 7 will appear.
Figure 7: Specifying other locations
8. Click on ‘Other Locations…’. Figure 8 will appear.
Figure 8: Specifying a location for the driver

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9. Click on 'OK'. The driver will be located and figure 9 will appear.
Figure 9: Driver found
10. Click on 'Finish'. A number of files will be copied to your hard drive. Windows may request the location of
the driver again. If it does, type ‘d:\win95’.
The installation of the driver is now complete. Continue to chapter 3 for information on how to test the
modem.
2.2.2 Windows 98
Install the driver that is included on the CD-ROM. The modem can only be used after the driver has been
installed.
1. Start Windows.
2. Insert the fax modem into the PCMCIA slot (if you have not already done so). Windows will detect new
hardware (see figure 10).
Figure 10: New hardware detected

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3. Click on 'Next'. Figure 11 will appear.
Figure 11: Searching for the best driver
4. Select the first option ‘Search for the best driver for your device (Recommended)’ and click on 'Next'.
Figure 12 will appear.
Figure 12: Specifying a location
5. Choose the last option, 'Specify a location', and type ‘d:\win98’ in the command line. Click on 'Next'.
Figure 13 will appear.
Figure 13: Driver found

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6. Click on 'Next'. A number of files will be copied. When complete, figure 14 will appear.
Figure 14: Modem installed
7. Click on 'Finish'. Figure 15 will appear.
Figure 15: Wave device found
8. Click on 'Next'. Figure 16 will appear.
Figure 16: Searching for the best driver

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9. Select the first option ‘Search for the best driver for your device (Recommended)’ and click on 'Next'.
Figure 17 will appear.
Figure 17: Specifying a location for the driver
10. Choose the last option, 'Specify a location', and type ‘d:\win98’ in the command line. Click on 'Next'.
Figure 18 will appear.
Figure 18: Driver found
11. Click on 'Next'. A number of files will be copied. When complete, figure 19 will appear.
Figure 19: Driver installed

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The installation of the driver is now complete. Continue to chapter 3 for information on how to test the
modem.
2.2.3 Windows NT4.0
The driver included on the CD-ROM must be installed before the modem can be used.
1. Insert the fax modem into the PCMCIA slot (if you have not already done so).
2. Start Windows NT4.0.
3. Log in as ‘Administrator’.
4. Insert the CD-ROM into your CD-ROM drive.
5. Click on 'Start', followed by 'Run'.
6. In the command line, type ‘d:\winnt4\setup.exe’ and click on ‘OK’.
7. Follow the on-screen instructions.
The installation of the driver is now complete. Continue to chapter 4 for information on how to use the
modem.
2.2.4 Windows 2000
The driver included on the CD-ROM must be installed before the modem can be used.
Note: The Trust 56K PC-Card Modem must not already be inserted into the PCMCIA slot!
1. Start Windows 2000.
2. Log in as ‘Administrator’.
3. Insert the CD-ROM into your CD-ROM drive.
4. Insert the fax modem into the PCMCIA slot. Windows will detect new hardware and will install a 'Standard
PCMCIA Card Modem'.
5. Choose 'No' when Windows asks you if you wish to restart the computer.
6. Double click on the PCMCIA icon in the taskbar (see figure 20). Figure 21 will appear.
Figure 20: PCMCIA icon in the taskbar

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Figure 21: Standard PCMCIA Card Modem
7. Click once on 'Standard PCMCIA Card Modem' so that it becomes blue. Next, click on 'Properties'.
8. Click on the 'Driver' tab (see figure 22).
Figure 22: Standard PCMCIA Card properties
9. Click on ‘Update Driver…’. A new window will appear.

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10. Click on 'Next'. Figure 23 will appear.
Figure 23: Upgrade device driver
11. Choose the first option ‘Search for a suitable driver for my device (recommended)’ by clicking on it once
and then click on 'Next'. Figure 24 will appear.
Figure 24: Specifying a location for the driver
12. Choose the option 'Specify a location' by clicking on it once and then click on 'Next'. Figure 25 will
appear.
Figure 25: Specifying a location for the driver

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13. In the command line, type ‘d:\win2000’ and click on 'OK'. Figure 26 will appear.
Figure 26: Driver found
14. Click on 'Next'. A number of files will be copied. When complete, figure 27 will appear.
Figure 27: Digital signature not found

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15. Windows 2000 will display a message stating that the driver's digital signature has not been found. Due
to the fast development of computer technology, it is not always possible to have the newest drivers
signed in time. Click on 'Yes' to accept and continue with the installation. Figure 28 will appear.
Figure 28: Modem installed
Note: Make sure that Windows 2000 allows non-signed drivers to be installed. You can set this by
going to 'Control Panel - System' and clicking the 'Hardware' tab. Click on the ‘Driver
Signing…’ tab and then select ‘Warn’.
16. Click on 'Finish'. Choose 'No' if you are asked whether you wish to restart your computer.
17. Click on 'Start', followed by 'Run'. A new window will be displayed.
18. In the command line, type ‘D:\WIN2000\LTHOMOL.EXE’ and click on 'OK'.
The modem has now been successfully installed. If you were previously asked to restart your computer,
then you must do this now.
2.3 Installing the software
1. Insert the CD-ROM into your CD-ROM drive.
2. Select 'Run' from the Start menu.
3. Type [D:\SETUP.EXE] and click on ‘OK’ (see figure 29) to start the Trust Software Installer.
Figure 29: Starting set-up

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4. Select the language you wish to use. Figure 30 will appear.
Figure 30: Trust Software Installer
5. Select ‘Cheyenne Bitware 3.24.06’.
6. Follow the on-screen instructions.
Restart your computer after installing the software.
3. Testing
Carry out the following test to check whether the modem functions correctly with your computer.
Note: This function is not available in Windows NT.
3.1 Windows 95 / 98
1. Go to the 'Control Panel' (Start - Settings – Control Panel).
2. Double click on the 'Modems' icon.
3. Click on the 'Diagnostics' tab.
4. Select the COM port for the Trust 56K PC-Card Modem and click on the 'More Info...' button.
5. The response from the modem will appear in the window after a short time. If there is no response, see
the 'Troubleshooting' chapter for more information.
3.2 Windows 2000
1. Go to the 'Control Panel' (Start – Settings – Control Panel).
2. Double click on the 'System' icon.
3. Click on the 'Hardware' tab.
4. Click on the ‘Device Manager…’ button.
5. Double click on 'Modems'.
6. Double click on ‘Trust 56K PC-Card Modem’.
7. Choose the ‘Diagnostics’ tab.
8. Next, click on the ‘Query Modem’ button.
9. The response from the modem will appear in the window after a short time. If there is no response, see
the 'Troubleshooting' chapter for more information.
This test only checks the communication between the modem and the computer. It does not check for
problems with the connection.
Continue to chapter 4 for information on how to use the modem.

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4. Using the modem
4.1 Internet
Several other programs are necessary for connecting to your ISP (Internet Service Provider). These are
included as standard in Windows and are usually installed automatically when you double click on the Internet
icon. Some Internet Service Providers supply a complete software package for Internet access that makes
your system suitable for Internet use.
4.2 Dial tone abroad
A different dial tone may be used if you use your modem abroad or via your own telephone exchange. This
results in the 'No Dial Tone' error message being displayed when an attempt is made to make a connection.
Turn off the dial tone detection by carrying out the following steps:
4.2.1 Windows 95/98
1. Go to the 'Control Panel' (Start - Settings - Control Panel).
2. Double click on the 'Modems' icon.
3. Click on the 'Properties' button.
4. Click on the 'Connection' tab. Figure 31 will appear.
Figure 31: Modem connection
5. Remove the tick in the 'Wait for dial tone before dialling' check box (see figure 31) to switch off the dial
tone detection.
6. Click on 'OK' to confirm the change.

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4.2.2 Windows 2000
1. Go to the 'Control Panel' (Start – Settings – Control Panel).
2. Double click on the 'System icon.
3. Click on the 'Hardware' tab.
4. Click on the ‘Device Manager…’ button.
5. Double click on 'Modems'. The ‘Trust 56K PC-Card Modem’ will be displayed.
6. Double click on ‘Trust 56K PC-Card Modem’.
7. Click on the 'Modem' tab.
8. Remove the tick from the ‘Wait for dial tone before dialling’ check box.
9. Click on 'OK' to confirm the change.

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5. Troubleshooting
This chapter is intended to help solve any problems that may be encountered. If this does not help to solve
the problem, visit the Trust Internet site at www.trust.com, contact your dealer or call the Trust Help Desk.
The following details will be required:
•The article number. This can be found below the bar code
•Your version of Windows and its language of use
•The type of CPU and its speed
•The size of the internal memory
•The name and version of the program
•The exact error message or a good description of what does not work and when it happens.
Problem Possible cause Solution
The modem does not react. The drivers have not been
installed correctly.
Remove the drivers and reinstall
them.
The modem makes a
connection, but no data
appears on the screen.
The communication parameters
have not been set correctly.
Check whether all the
communication settings (speed,
data, stop and parity bits) have
been set correctly and are equal
on both sides of the connection.
The system is waiting for you. Press the <ENTER> button
several times. The remote
system may be waiting until it
has received data from you
before sending anything.
The modem calls, but no
connection is made.
Poor connection. Redial.
Wrong number. Check the number.
The communication protocol is
wrong.
Contact your service provider for
the correct communication
settings.
There is another call coming in. Make sure that 'Call Waiting' is
turned off.
The modem experiences
errors when connecting to a
remote modem. Poor connection. Redial.
The error message 'No Dial
Tone' is displayed.
The telephone line is in use. Wait until the line is free.
The telephone line does not
work.
Test using the normal telephone
and make the necessary repairs.
The dial tone is different. Switch off dial tone detection
(see chapter 4.2).