Trust V92 User manual

Trust 56K V92 PC-CARD Modem
UK
TRUST 56K V92 PC-CARD MODEM
Instruction manual
Version 1.0

Trust 56K V92 PC-CARD Modem
01 UK 13298 CD HANDLEIDING
Thank you
Thank you very much for purchasing this product from the Trust range. We wish you hours of fun
with it. Please read this manual carefully before using the product.
Registration
Register your purchase via our Internet site at www.trust.com so that you can receive optimal
guarantee and service support. You will be automatically informed of developments to your
product and other Trust products. You will also have the chance of winning some spectacular
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Copyright statement
No part of this instruction manual may be reproduced or transmitted, in any form or by any means,
electronic or mechanical, including photocopying, recording, or information storage and retrieval
systems, for any purpose other than the purchaser's own personal use, without prior written
permission from the manufacturer.
Disclaimer statement
The manufacturer specifically disclaims all warranties, either explicit or implied, including, but not
limited to, implied warranties for the marketability and suitability for a particular purpose, with
respect to the software, the accompanying product manual(s) and written material, and all other
accompanying hardware. The manufacturer reserves the right to revise or make improvements to
its product at any time and without obligation to notify any person of such revisions or
improvements.
In no event shall the manufacturer be liable for any consequential or incidental damages, including
any loss of business profits or any other commercial damages, arising out of the use of its
products.
All company or product names are trademarks or registered trademarks of their respective
owners.

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Contents
1. Introduction ..................................................................................................................................... 2
1.1 Conventions used in the manual............................................................................................ 2
1.2 Contents of the box.................................................................................................................. 2
1.3 Minimum system requirements .............................................................................................. 2
2. Safety................................................................................................................................................ 3
2.1 General information ................................................................................................................. 3
2.2 Modems..................................................................................................................................... 3
3. Installation ....................................................................................................................................... 3
3.1 Removing old drivers and applications ................................................................................. 3
3.2 Installing the hardware ............................................................................................................ 3
3.3 Installation in Windows 98 / Windows ME / Windows 2000 / Windows XP ........................ 4
3.4 Checking after the installation................................................................................................ 4
3.5 Installing the software ............................................................................................................. 4
3.6 Testing the modem .................................................................................................................. 6
3.7 Internet and e-mail ................................................................................................................... 6
4. Use.................................................................................................................................................... 7
4.1 SuperVoice 2.2i......................................................................................................................... 7
5. Conditions for achieving a 56K connection ................................................................................. 7
6. Troubleshooting.............................................................................................................................. 8
7. Specifications ................................................................................................................................ 10
8. Trust Customer Care Centers ...................................................................................................... 11
UK Office ..................................................................................................................................... 11
I residenti in Italia possono contattare: ........................................................................................ 11
Ufficio italiano .............................................................................................................................. 11
European Head Office ................................................................................................................. 11

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1. Introduction
This instruction manual is for users of the TRUST 56K V92 PC-CARD MODEM. This high-speed, 56K
PCMCIA modem gives you a fast connection for Internet and e-mail use.
The SuperVoice software provided makes the Trust 56K V92 PC-CARD Modem ideal for use as a fax
machine or, when used in combination with your sound card, as a speaker telephone.
1.1 Conventions used in the manual
The following conventions have been used in the manual to indicate instructions:
<Key> Here you should press a key. The name of the key is given between brackets.
‘System’ This is a specific term used in a program. These are terms used by, for example, Microsoft
Windows 98.
[DIR] Type the text shown between brackets [….].
Extra information will be shown as follows.
Note: Extra information is preceded by “Note”.
The examples assume that the letter "D" has been assigned to your CD-ROM drive. If your system uses a
different letter for your CD-ROM drive, for example "E", you should replace "D" by "E".
1.2 Contents of the box
Check the contents of the box before reading the instruction manual. It should contain the following:
•Trust 56K V92 PC-CARD Modem
•RJ-11 telephone cable
•Transport box
•CD-ROM containing the drivers, applications and instruction manuals
•Multi-language, quick installation instruction manual
If anything is missing or damaged, please contact one of the Trust Customer Care Centers. You can find
more information on the last page of this instruction manual.
1.3 Minimum system requirements
•Pentium 100 processor
•16 MB RAM
•PCMCIA 2.1 type 2 Card slot
•16 MB free hard disk space
•CD-ROM drive
•Windows 98 / Windows ME / Windows 2000 / Windows XP
•Check www.trust.com/13298 for the latest operating system support.

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2. Safety
Carefully read the following instructions before use.
2.1 General information
Carefully read the following instructions before use.
-The Trust 56K V92 PC-Card Modem does not require any special maintenance. Use a slightly damp, soft
cloth to clean the casing.
-Do not use aggressive substances, such as petrol or white spirit, to clean the device. These may harm
the material.
-Do not submerge the device in liquid. This may be dangerous and will damage the device. Do not use
this device near water.
-Make sure nothing is placed on the cable. Do not use this device in an area where the cable can become
worn or damaged as a result of people walking over it.
-Do not repair this device yourself. If you open this device, you may touch live components. This device
must only be repaired by qualified personnel.
-Under the following circumstances, have the device repaired by qualified personnel:
* The cable or plug is damaged or worn.
* The device has come into contact with rain, water or another liquid.
2.2 Modems
1. The modem must be connected to a standard analogue telephone line. Do not connect it to digital
telephone systems, such as ISDN or ADSL. This can cause damage and may be dangerous.
Contact your ISDN or ADSL provider to find out the possibilities for connecting the modem to your
connection.
During a thunderstorm, it is recommended to remove the telephone cable from the telephone socket to
prevent damage resulting from a lightning strike.
3. Installation
Note: The latest driver can be downloaded from www.trust.com/13298.Check whether a new driver is
available and use this for the installation.
Note: Make sure all other programs are closed during the installation.
Note: During installation in Windows XP, you may receive a message saying that the driver has not been
signed. This does not cause a problem for the functionality. Continue with the installation.
Note: In the examples, the CD-ROM drive is indicated by “D:\”. This may be different for your computer.
3.1 Removing old drivers and applications
The most common cause of faults during installation is the presence of a driver for a similar, old device. The
best solution is to first remove all drivers related to old devices before installing the new driver.
1. Enter the Windows ‘Safe Mode’. (Press F8 when starting Windows before the Windows start screen is
displayed. Select ‘Safe Mode’.)
2. Click on ‘Start – Settings – Control Panel’ and double-click on the ‘Add/Remove Programs’ icon.
3. Find all the programs for similar, old devices and remove these by clicking on the ‘Add/Remove’ button. When
in the ‘Safe Mode’, it is possible for some programs to appear twice. In that case, remove all the programs
which appear twice.
4. Restart the computer.
3.2 Installing the hardware
Note: The Trust 56K V92 PC-CARD Modem is ‘hot-swappable’. This means that you can insert and
remove the modem whilst your computer is turned on. An exception to this is Windows 2000. In
Windows 2000, it is recommended to first stop the modem activity in the menu bar.
Follow the instructions below to install the Trust 56K V92 PC-CARD Modem:
1. Insert the Trust 56K V92 PC-CARD Modem into a free PCMCIA slot type II or III on your system.

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2. Connect the telephone cable provided to the connection on the rear of the modem.
3. Connect the other end of the telephone cable to your analogue telephone socket.
Note: The telephone cable provided has an RJ-11 plug for connecting to your telephone socket.
Depending on the country you live in, you may need to purchase an adapter that you can connect
the RJ-11 plug to. This is available from your local telephone shop.
You have now completed the installation of the hardware. Continue to the next chapter for instructions on
how to install the driver and the applications.
3.3 Installation in Windows 98 / Windows ME / Windows 2000 / Windows XP
1. Start Windows.
2. Windows will detect new hardware and ask for the location of the driver.
3. Insert the CD-ROM containing the driver and the applications into your CD-ROM drive.
Note: The Trust Software Installer may start automatically when the CD-ROM is inserted into your CD-
ROM drive. You do not need to use this and may close it.
4. Set Windows to search in a specific location. Enter the path:
- [D:\Driver]
Note: The letter 'D' is used in the example above to indicate your CD-ROM drive. Check which letter is
used by your computer to indicate your CD-ROM drive.
5. The driver for the Trust 56K V92 PC-CARD Modem will be found. Follow the instructions to install the
driver.
6. Restart your system after the driver has been installed.
3.4 Checking after the installation
Checking after the installation
After installing the device and the driver, the following are installed on your computer and can be checked:
‘Start – Settings – Control Panel’. Double-click on the ‘System’ icon and select the ‘Device Manager’ tab.
- Modem – Trust 56K V92 PC-CARD modem
- PC Card (PCMCIA – Trust 56K V92 PC-CARD modem – Socket 2
Note: The socket number given above may be different. This depends on the PCMCIA slot which the
modem is inserted into.
Note: The information given above will vary when the installation has been altered by the user (for
example, not everything has been installed or locations other than the default locations have been
selected).
Note: Deviations may also occur as a result of using new drivers available on the Internet.
Note: The location or name may vary in the ‘Control Panel’ for different operating systems.
3.5 Installing the software
Follow the instructions below to install SuperVoice 2.2i on your computer:
1. Start Windows.
2. Insert the CD-ROM containing the driver and applications into your CD-ROM drive.
3. The Trust Software Installer will start automatically. If it does not start automatically, click on ‘Start – Run’,
type [D:\Setup.exe] in the command line and click on ‘OK’ (see figure 1).

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Figure 1: Trust Software Installer
Note: The language selection menu in the left-hand window is only used for selecting the language you
wish to use to display the Trust Software Installer.
4. Click on 'SUPERVOICE 2.2I' to start the installation of this application.
5. Select the desired program language.
Note: The installation procedure of SuperVoice is only displayed in English. After the installation has
been completed, the program, instruction manual and Help function, however, are displayed in the
language you selected.
6. If so desired, specify another location for the program destination and click on 'Proceed' (see figure 2).
Figure 2: Specifying the installation location
7. SuperVoice will search for the COM port that the modem is connected to (see figure 3).
Figure 3: Searching for the modem
8. After the modem has been located, fill in your personal information and click on 'Proceed' (see figure 4).

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Figure 4: Inputting your personal information
9. A 'PIC Fax Printer' is added after the installation. Click on 'OK' (see figure 5).
Figure 5: Adding a Fax Printer
10. Click on 'OK' again to complete the installation. SuperVoice is now ready for use.
3.6 Testing the modem
Check the functionality of the Trust 56K V92 PC-Card Modem before using the modem. You can do this by
viewing the PCI modem’s diagnostic information. Follow the instructions below to test the functionality:
1. Click on 'Start - Settings – Control Panel’ and double-click on the 'Modems' icon.
2. Select the 'Diagnostics' tab and then select the COM port with the 'Trust 56K V92 PC-Card Modem'
3. Click on 'More data...'. If the communication between your modem and your computer is good, you will
now see information regarding the modem.
3.7 Internet and e-mail
In order to establish an Internet connection and/or create an e-mail account, you must register with an
Internet Service Provider (ISP). This ISP will give you the information you need to access the Internet.
Some Internet Service Providers will provide you with a complete software package, which automatically
prepares your system for Internet access.
You can also use the Windows ‘Internet Wizard’, which guides you step-by-step through the process of
setting up an Internet connection. See Windows Help for detailed information.
Note: Redial if the Internet connection is very slow. In many areas, the quality of the telephone line is not
always good, so optimal communication with your ISP may not be possible at all times.

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4. Use
4.1 SuperVoice 2.2i
SuperVoice is a program that allows you to add extra applications to your modem. With SuperVoice, you can
use your modem as:
•Answerphone: with full voice-mail possibilities, including multiple mailboxes and the option to be paged
if there are any messages.
•Fax machine: which can send, receive and print, and also allows you to view and send faxes from
Windows applications.
•Telephone dialler: which allows you to use the modem as a handsfree telephone in combination with a
microphone, speakers or headphones which are connected to your sound card. You can make calls
using the dialler, the speed dial options and the SuperVoice telephone directory.
•Mini BBS: (Bulletin Board System) which allows callers to upload data to and download data from your
system.
Note: You must have a sound card, microphone and speakers to be able to use all the SuperVoice
functions.
To start the program, click on 'Start - Programs - SuperVoice' and select 'SuperVoice' from the menu. The
SuperVoice button panel will now appear (see figure 6). It is easy to start any of the program’s components
from this panel.
Figure 6: Using the SuperVoice button panel
Please read the SuperVoice instruction manual for a description of the various functions available in this
program. The instruction manual can be viewed by clicking on 'Start - Programs - SuperVoice' and then
selecting 'Manual'.
Also see the detailed Help function provided with SuperVoice.
5. Conditions for achieving a 56K connection
Under certain conditions, your Trust 56K V92 PC-Card Modem can receive data at a maximum speed of
56,000 bits per second. If a 56,000 bps connection is not possible, the modem will automatically switch to a
lower speed.
A speed of 56,000 bps is only possible when receiving data under the following conditions:
•You are connected to the Internet.
•Your Internet Service Provider has a 56,000 bps compatible connecting station at the number you dial.
•You are connected to the Internet Service Provider via a modern (digital) telephone exchange. If
necessary, ask your telephone company.
•You use a direct, analogue outside telephone line and do not use a connection via a home telephone
exchange.
Note: The speed will depend on the quality of the telephone line. The Trust 56K V92 PC-Card Modem
will switch to a lower speed if the line is bad.

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6. Troubleshooting
Method
1. Read the solutions given below.
2. Check for up-to-date FAQ’s, drivers and instruction
manuals on the Internet www.trust.com/13298
Problem Cause Possible solution
There is an IRQ or
I/O conflict.
Try other settings for the IRQ or COM port.
The IRQ is shared. Open the HaM modem properties window (figure 1) and, in
the ‘Preferences’ tab, unselect the ‘Enable IRQ Sharing’
option.
The modem
does not react.
The driver has not
been installed.
(Re)install the driver for the modem.
The communication
parameters have not
been set correctly.
Check if all communication settings (speed, data, stop and
parity bits) have been set correctly and if they correspond
on both sides of the connection. Check whether the
hardware flow control (default setting RTS/CTS) have been
activated in both the modem and the software.
The modem
makes a
connection, but
no information is
displayed on the
monitor. The system is
waiting for you.
Press the <ENTER> button several times. The remote
system may be waiting at the other end to receive data
from you before sending it.
Bad line. Redial.
Bad home telephone
exchange.
Try a direct outside line.
The modem dials
up, but does not
make a
connection.
The wrong number
is dialled.
Check the number. Check whether an extra number must
be dialled for outgoing calls if an internal telephone
exchange is used and check the wait character ( , ).
The wrong
communications
standard is used.
Contact your Internet Service Provider for the correct
communication settings.
The telephone line is
in use.
Wait until the line is free.
The telephone line
does not work.
Test the line with an ordinary phone and, if necessary,
repair it.
The error
message ‘No
Dial Tone’ is
displayed.
The home telephone
exchange has an
incompatible dial
tone.
Use a direct outside line or deactivate the dial tone
detection.
A call interferes with
the connection.
Make sure 'Call Waiting' is not active.
The new V92 standard will support this. Check the Trust
site for an upgrade.
The modem
encounters
errors when
connecting to a
remote system. Bad line. Redial.
The modem
does not dial on
V92.
Your ISP does not
yet support the V92
standard.
Contact your ISP for more information.
!

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Problem Cause Possible solution
The latest FAQ’s on the
Internet.
Go to www.trust.com/13298 for FAQ’s and
other specific product information.
Check the modem trouble-
shooter on the Internet.
Go to
www.trust.com/customercare/help/modem
for general modem information.
The problem is not
listed here.
Check the Internet
connection trouble-shooter
on the Internet.
Go to
www.trust.com/customercare/help/internet
for general Internet connection information.
Table 1: Troubleshooting
Check the FAQ's on the Internet (www.trust.com). You can also register your product at www.trust.com, so
that you can receive optimal guarantee and service support. You will be automatically informed of
developments to your product and other Trust products. You will also have the chance of winning some
spectacular prizes.
If you still have problems after trying these solutions, please contact one of the Trust Customer Care Centers.
The last page of this electronic instruction manual, as well as the back of the printed installation manual,
contains more information. Please have the following information available:
•The article number. This is 13298.
•Your hardware information.
•Your operating system and the version.
•A good description of what does not work.
•A good description of when the problem occurs.

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7. Specifications
Connection PCMCIA
Chip set Intel
Windows Plug & Play [yes/no] Yes
Windows support Windows 98 / Windows ME / Windows 2000 /
Windows XP
V21 & V22bis 300/1200/2400 bps [yes/no] Yes
V23 / 1200/75 bps [yes/no] Yes
V32bis 14K4 bps [yes/no] Yes
V34 28K8 bps [yes/no] Yes
V34 bis 33K6 bps [yes/no] Yes
56 kbps support [ V.90 / K56Flex / X2] Yes
V.92 support [yes/no] No
MNP 5 / V42bis data compression [yes/no] Yes
V44 data compression [yes/no] Yes
V80 Compatible for video conferences [yes/no] Yes
Fax compatible [yes/no] Yes
Fax class compatible [1 / 2 / 2.0 / ...] Class 1
Speakerphone function [yes/no] Yes, using the sound card.
Product size [HxWxD (mm)] 5 x 54 x 85 mm
Gross weight (kg) 0.3
Table 2: Technical specifications

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8. Trust Customer Care Centers
24 Hours free support: WWW.TRUST.COM
Residents in the UK and Ireland should contact:
Mon - Fri
From 8:00 - 16:00
UK Office
Phone [phone]
Fax [phone]
I residenti in Italia possono contattare:
lun - ven
9:00 - 13:00 /
14:00 -18:00
Ufficio italiano
Telefono [phone]
Fax [phone]
Les habitants de la France et de l’Afrique du Nord peuvent contacter :
Lundi-vendredi
De 9:00 à 17:00
Bureau français
Téléphone [phone]
Fax [phone]
Kontaktadresse für Einwohner Deutschlands:
Mo – Fr
9:00 - 17:00
Deutsche Geschäftsstelle
Telefon 0800-00TRUST (0800-0087878)
Fax [phone]
Los habitantes de España pueden ponerse en contacto con:
lun – viernes
De las 9:00 a las 17:00 horas
Oficina española
Teléfono [phone]
Fax [phone]
Siedziebęw Polsce powinno skąntaktowaćsię;
Od pon do pią
w godz 09:00-17:00
biuro Polsce
Tel [phone]
Fax [phone]
Inwoners van Nederland kunnen contact opnemen met:
ma – vr
9:00 - 17:00 uur
Kantoor Nederland
Telefoon 0800-BELTRUST (0800-23587878)
Fax [phone]
All other countries / Alle anderen Länder / Tous les autres pays
Tutti gli altri paesi / Todos los demás países / Alle andere landen
Mon - Fri
From 9:00 - 17:00
European Head Office
Phone [phone]
Fax [phone]