Trust 56K V92 External Modem User manual

Trust 56K V92 USB Modem
UK
TRUST 56K V92 USB MODEM
User manual
Version 1.0

Trust 56K V92 USB Modem
Thank you
Thank you very much for purchasing this product from the Trust range. We wish you hours of fun
with it. Please read this manual carefully before using the product.
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Copyright statement
No part of this instruction manual may be reproduced or transmitted, in any form or by any means,
electronic or mechanical, including photocopying, recording, or information storage and retrieval
systems, for any purpose other than the purchaser's own personal use, without prior written
permission from the manufacturer.
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The manufacturer specifically disclaims all warranties, either express or implied, including, but not
limited to, implied warranties for the marketability and suitability for a particular purpose, with
respect to the software, the accompanying product manual(s) and written material, and all other
accompanying hardware. The manufacturer reserves the right to revise or make improvements to
its product at any time and without obligation to notify any person of such revisions or
improvements.
In no event shall the manufacturer be liable for any consequential or incidental damages, including
any loss of business profits or any other commercial damages, arising out of the use of its
products.
All company or product names are trademarks or registered trademarks of their respective
owners.

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Table of contents
1. Introduction ..................................................................................................................................... 2
1.1 V92 standard............................................................................................................................. 2
1.2 Conventions used in manuals ................................................................................................ 2
1.3 Package contents..................................................................................................................... 2
1.4 Minimum system requirements .............................................................................................. 3
2. Safety................................................................................................................................................ 4
2.1 General ...................................................................................................................................... 4
2.2 Modems..................................................................................................................................... 4
3. Installation ....................................................................................................................................... 4
3.1 Hardware installation ............................................................................................................... 4
3.2 Software installation ................................................................................................................ 4
4. Usage................................................................................................................................................ 6
4.1 Select country........................................................................................................................... 6
4.2 Testing the modem .................................................................................................................. 6
4.3 Internet and e-mail ................................................................................................................... 6
4.4 SuperVoice 2.2i......................................................................................................................... 7
5. Removing the modem..................................................................................................................... 7
6. Maintenance .................................................................................................................................... 7
7. Conditions for 56K connection...................................................................................................... 8
8. Troubleshooting.............................................................................................................................. 8
9. Trust Customer Care Centres ...................................................................................................... 10

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1. Introduction
This manual is intended for users of the ‘TRUST 56K V92 USB MODEM‘. This high-speed 56K modem,
connected via USB, gives you a fast Internet and e-mail connection.
The Trust 56K V92 USB Modem is also ideal for notebook users; as it doesn’t require an extra connection to
a power outlet, the modem can be used in any country.
1.1 V92 standard
V92 is the future global standard devised by the ITU (International Telecom Union) for the communication
between analogous modems. This improved standard is the successor of the current V90 standard.
V92 is fully compatible with V90 and both standards have a downloading bandwidth of 56kbits/s. V92,
however, carries the following benefits:
•Improved data compression standard: V44 (V90 uses V42bis). This allows for better data compression
during the data transfer, resulting in a higher download speed. The increase in speed strongly depends
on the nature of the data that are being transferred: when downloading data that cannot be compressed
very easily, such as pictures in jpg-format, the speed realised will equal the speed realised with V90.
•Increased upload speed (the maximum data transfer speed from your PC to the Internet) to 48 kbit/s.
V90 is limited to 33k6 bit/s.
•Faster ‘connect time’. This is the time it takes to establish a full connection with your ISP (Internet
Service Provider). The technical name for this is V92 QuickConnect, and this standard allows for connect
times between 5 and 10 seconds.
•The ‘modem standby’ property. This property allows for temporarily halting the data communication to
accept incoming calls, and to restart the data connection after you’ve ended the call.
At the time this manual is being written, the V92 standard has not been issued yet. It is expected to be ready
late October 2001, however, there may be some delay. As soon as V92 becomes available, a firmware/driver
update for the Trust 56K V92 USB Modem will be placed on the Trust Internet site.
If you register your modem via www.trust.com/12506, you will be automatically informed when the V92
firmware/driver is available.
Note: When the V92 standard is issued it will probably take a few months before your local ISP (Internet
Service Provider) will support the new standard. For further information, contact your ISP.
1.2 Conventions used in manuals
The following conventions have been used in this manual to indicate instructions:
<key> Here, you should press a key. The name of the key is given between brackets.
‘System’ This is a specific term used in a program. These are the terms used by, for example,
Microsoft Windows 98.
[DIR] Key in the text shown in square brackets [….].
{term} The text between the parentheses {….} is the English term, e.g. {File} used in the figure
referred to.
Additional information will be shown as follows:
Note: This analogous modem is not suited for a connection to digital telephone systems such as ISDN
and ADSL. Only connect this modem to an analogous telephone line.
The examples assume that the letter ‘D’ has been assigned to your CD-ROM drive. If your system uses a
different drive letter for your CD-ROM drive, for example ‘E’, you should replace ‘D’ by ‘E’.
1.3 Package contents
Please check the contents of this packaging. It should contain:
•Trust 56K V92 USB Modem

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•RJ-11 telephone cable
•CD-ROM with drivers, applications and user manuals
•Multiple language quick installation manual
If anything is missing or if something is damaged, please contact one of the Trust Customer Care Centres.
You can find more information on the last page of this instruction manual.
1.4 Minimum system requirements
•Pentium 166 MMX processor
•32 MB system memory
•Free USB port
•2 MB of free HDD space for drivers (extra for applications)
•4x CD-ROM player
•Windows 98, Me or 2000

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2. Safety
Carefully read the following instructions before use:
2.1 General
1. Never use this device in a damp environment, such as bathrooms, damp basements, near swimming
pools and so on.
2. Do not attempt to repair this device yourself. Only have it repaired by qualified repair people.
3. Place the device in such a way that the cable cannot be damaged.
2.2 Modems
1. The modem must only be connected to a standard analogous telephone line. Never connect it to any
digital telephone system, such as ISDN or ADSL. This may cause damage and can be dangerous.
2. In case of a thunderstorm it is best to unplug the telephone cable in order to prevent damage caused by
lightning.
3. Installation
3.1 Hardware installation
Note: This modem only works in Windows 98 and higher Windows versions. The modem will not work in
Windows 95 or NT4.
Follow the steps below for the installation of the Trust 56K V92 USB Modem:
1. Switch on your computer.
2. Connect the included USB cable to the USB connection of the modem.
3. Connect the other end of the USB cable to a free USB port of your computer.
4. Windows will detect the new hardware and ask for the location of the driver.
5. Place the CD-ROM with the driver and the applications in your CD-ROM player.
Note: It may be that the Trust Software Installer starts up automatically when you insert the CD-ROM.
You won’t need it at this point and may close it for now.
6. Select to have Windows search for a specific location. As a path, enter one of the following:
- [D:\Win98] when installing in Windows 98, or
- [D:\WinMe] when installing in Windows Me, or
- [D:\Win2000] when installing in Windows 2000
Note: The above letter ‘D’ serves to denote your CD-ROM player. Check your own computer to see
which letter refers to your CD-ROM.
7. The driver is located. Follow further instructions for installation. Two things will be installed:
- Trust 56K V92 USB Modem
- Wave Device for Trust 56K V92 USB Modem
8. Restart your system after the installation of the driver.
9. Connect the included telephone cable to the telephone connection of the modem.
10. Connect the other end of the telephone cable to your analogous telephone.
3.2 Software installation
Follow the directions below in order to install the provided application ‘SuperVoice 2.2i’ on your computer:
1. Start up Windows.
2. Place the CD-ROM with drivers and applications into your CD-ROM player.
3. The Trust Software Installer will start up automatically. If it doesn’t, go to ‘Start – Execute’ and type
[D:\Setup.exe] in the entry field. Then click ‘OK’. See Figure 1.

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Figure 1: Trust Software Installer
Note: The language selection menu in the left box in various languages for the rendering of the Trust
Software Installer.
4. Click on the button ‘SUPERVOICE 2.2I’ to start the installation of this application.
5. Select the desired program language.
Note: The installation procedure of SuperVoice only comes in English; the program, manual and Help
function do come in the language you selected, after the installation.
6. If so desired, specify another location for the program and click on ‘Proceed’. See Figure 2.
Figure 2: state install location
7. SuperVoice will search for the COM port that the modem is connected to. See Figure 3.
Figure 3: Search for modem
8. When the modem has been located, fill in your personal particulars and click on ‘Proceed’. See Figure 4.

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Figure 4: Fill in personal information
9. After the installation, the ‘PIC Fax Printer’ will be added. Click on ‘OK’. See Figure 5.
Figure 5: Add fax printer
10. Click on ‘OK’ once more in order to complete the installation. SuperVoice is now ready for use.
4. Usage
4.1 Select country
Before you use the modem, you must first select a country. Follow the steps below for the configuration of
your modem:
1. Go to ‘Start – Settings – Configuration screen’ and double-click the icon ‘Modem Country Selection’.
2. Go to the tab sheet ‘Configuration’ and select your country in the ‘Country’ menu. See Figure 2.
3. Click on ‘Apply’ in order to apply the change and then click on ‘OK’.
4.2 Testing the modem
Check the functionality of the Trust 56K V92 USB Modem, before you start using the modem. You can do this
by using the diagnostics of the USB modem. Follow the steps below for testing the functionality:
1. Go to ‘Start – Settings – Configuration screen’ and double-click the icon ‘Modems’.
2. Select the tab sheet ‘Diagnostics’ and then select the COM port with the ‘Trust 56K V92 USB Modem’.
3. Click the button ‘More data...’. If the communication between your modem and your computer is good,
you will now see some information regarding the modem.
4.3 Internet and e-mail
In order to establish an Internet connection and / or create an e-mail account, you must register with an
Internet provider (ISP = Internet Service Provider). This ISP will give you the information you need to get
access to the Internet.
Some Internet providers will provide you with a complete software package, which will automatically prepare
your system for Internet access.
You can also use an ‘Internet Wizard’ in Windows, which will take you through the process of establishing
Internet access step by step. Please see the Windows help function for more comprehensive information.

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Note: If the Internet connection is slow, call again. In many areas, the quality of the telephone lines is
not very high, so that maximum communication with your ISP may not be possible at times.
4.4 SuperVoice 2.2i
SuperVoice is a program that allows you to add extra applications to your modem. SuperVoice allows you to
use your modem for instance as:
•Answerphone: with full voice-mail possibilities, including multiple mailboxes and the option to be paged
if there are any messages.
•Fax machine: which can send, receive, print, allow you to view faxes and to send faxes from Windows
applications.
•Telephone dialler: which allows you to use the modem as a hands-free telephone in combination with
your soundcard with a microphone connected to it, as well as speakers. You can make calls using the
dialler, the speed dial options and the SuperVoice telephone directory.
•Mini BBS: (Bulletin Board System) which allows callers to upload data and to download data from your
system.
Note: To be able to use all functions of SuperVoice, you must have a sound card, a microphone and
speakers.
To start the program, go to ‘Start – Programs – SuperVoice’ and select the option ‘SuperVoice’ from the
menu. The SuperVoice button panel will now appear. See Figure 6. From this panel, it is easy to start up all
parts of the program.
Figure 6: Using the SuperVoice button panel
Consult the SuperVoice manual for a description of the different functions of the program. The user manual
can be consulted via: ‘Start – Programs – SuperVoice’, where you select the option ‘Manual’.
Also, consult the comprehensive Help function that was provided with SuperVoice.
5. Removing the modem
Follow the steps below if you want to remove the modem:
1. Go to ‘Start – Settings – Configuration screen’ and double-click the icon ‘Software’.
2. Select the Trust 56K V92 USB Modem from the list and click the button ‘Add/Remove...’.
3. Follow the directions onscreen to remove the driver of the modem.
4. Close down your system and unlink the modem from the USB port.
6. Maintenance
The modem does not require any special maintenance. If necessary, clean the modem with a soft, damp
cloth.
Never use any alcohol or other aggressive cleansing agents on the plastic shell, as these may cause
damage.
Never submerge the modem in water or any other liquid. This is dangerous and will render the product unfit
for use.

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7. Conditions for 56K connection
Under certain conditions, your Trust 56K V92 USB Modem can receive data at a speed of 56.000 bits per
second maximum. If a connection of 56,000 bps is not possible, the modem will automatically switch back to
a lower speed.
A speed of 56,000 bps is only possible when receiving data under the following conditions:
•You are connected to the Internet;
•Your Internet Provider has a 56,000 bps compatible connect station under the number that you call;
•You are connected to the Internet provider via a modern (digital) telephone exchange. Verify this with
your telephone company, if necessary;
•You are using a direct, analogous outgoing telephone line and not a line on your in-home telephone
exchange.
In all other circumstances and for sending data by means of a V90 connection, the maximum speed is 33,600
bps.
For sending data with the new V92 connection, the maximum speed will be 48,000 bps.
Note: The speed will depend on the quality of the telephone line. The Trust 56K V92 USB Modem will
switch to a lower speed if the line is bad.
8. Troubleshooting
Problem Cause Possible solution
USB port of the computer not
active.
Activate the USB port in the BIOS of your computer.
USB cable not properly
connected.
Properly connect the USB cable and try again.
Telephone line not properly
connected.
Properly connect the telephone line.
Modem doesn’t
respond.
Driver not installed. (Re)Install the driver for the modem.
Communication parameters
were not set correctly.
Check if all communication settings (speed, data, stop
and parity bits) were set correctly and if they
correspond on both sides of the connection. Check if
the hardware flow control (standard setting RTS/CTS)
is active both in the modem and in the software.
Modem does
make a
connection, but
no data appear
onscreen.
The system is waiting for you. Press the <ENTER> key several times. Possibly, the
system is waiting to receive some data from you,
before it will start sending.
Bad line. Call again.
Bad in-home telephone
exchange.
Try a direct outgoing line.
Wrong number. Check the number. Beware of the digit for outgoing
lines in case of an internal telephone exchange and
the wait character ( ,).
Modem is
calling, but no
connection is
established.
Communication standard
wrong.
Contact your Internet provider for the correct
communication settings.
Telephone line is being used. Wait until the line is free.
Error report ‘No
Dial Tone’. Telephone line doesn’t work. Test the line with an ordinary phone and repair.

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Problem Cause Possible solution
Incompatible dial tone of the
in-home telephone exchange.
Use an outgoing line or deactivate the dial tone
detection.
Call interferes with
connection.
Make sure ‘Call Waiting’ is not active.
The new V92 will support this. Check the Trust site for
an upgrade.
Modem finds an
error while
connecting to a
remote modem.
Bad line. Call again.
The V92 firmware/driver not
available yet.
Check the Trust site or register your modem, so that
you will be automatically informed as soon as the V92
firmware/driver is available.
Modem doesn’t
call in on V92.
Your ISP does not yet support
the V92 standard.
Contact your ISP for further information.
FAQ update available on line. Go to www.trust.com/12506 for FAQ and other
specific product information.
Check the modem
troubleshooter on line.
Go to www.trust.com/customercare/help/modem for
general modem information.
Check the Internet connection
troubleshooter on line.
Go to www.trust.com/customercare/help/internet for
general information on Internet connections.
Problem not
listed here.
Check the USB troubleshooter
on line.
Go to www.trust.com/customercare/help/usb for
general USB information.
Register your product via www.trust.com so that you are able to receive optimal guarantee and service
support such as up-to-date FAQ and the latest drivers. You will also be automatically informed of
developments to your product and of other Trust products. And use the opportunity to win some spectacular
prizes.
If you still have any problems after trying these solutions, please contact one of the Trust Customer Care
Centres. You can find more information on the last page of this manual. Please have the following
information available: the article number (in this case 12506) and a good description of what fails to work and
when exactly this failure occurs.

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9. Trust Customer Care Centres
Inhabitants of the UK and Ireland can contact:
From:
9:30 - 17:00
hours
UK Offices
Internet www.trust.com
E-mail [e-mail]
Fax [phone]
Tel. [phone]
Inhabitants of Italy can contact:
From:
9:00 - 13:00
/ 14:00 -
18:00 hours
Italian Offices
Internet www.trust.com
E-mail [e-mail]
Fax [phone]
Tel. [phone]
Inhabitants of France and North-Africa can contact:
From:
9:00 - 17:00
hours
French Offices
Internet www.trust.com
E-mail support.f[email protected]
Fax [phone]
Tel. [phone]
Inhabitants of Germany can contact:
From:
9:00 - 17:00
hours
German Offices
Internet www.trust.com
E-mail [e-mail]
Fax [phone]
Tel. 0800-00TRUST (=0800-0087878)
Inhabitants of Spain can contact:
From:
9:00 - 17:00
hours
Spanish offices
Internet www.trust.com
E-mail [e-mail]
Fax [phone]
Tel. [phone]
Inhabitants of the Netherlands can contact:
From:
9:00 - 17:00
hours
Dutch offices
Internet www.trust.com
E-mail [e-mail]
Fax [phone]
Tel. 0800-BELTRUST (=0800-23587878) of 078-6549999
Inhabitants in all other European countries can:
From:
9.00 - 17.00
hours
European Head offices
Internet www.trust.com
E-mail [e-mail]
Fax [phone]
Tel. [phone]