Trust 245B User manual

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Instructions when using for the first time Chapter
1. Collecting the required information (4)
2. Uninstalling old drivers and devices (5)
3. Installing the software (6.1/6.2)
4. Connecting (6.3)
5. Checking after the installation (7)
6. Internet access (8)
1 Introduction
This instruction manual is for users of the TRUST 245B SPEEDLINK ADSL WEB
MODEM. Basic knowledge of networks and dial-up connections is necessary to use this
device. The 245B Speedlink ADSL Web Modem is suitable for high-speed Internet
access, which is up to 200 times faster than a standard 56k modem. Depending on the
type of Internet subscription you have with your ISP, it is possible to achieve a download
speed of 8 Mbps and an upload speed of 1 Mbps
2 Safety
Carefully read the following instructions before use.
-The modem does not require any special maintenance. Use a slightly damp, soft cloth
to clean the modem.
-Do not use aggressive substances, such as white spirit, to clean the device. These
may harm the material.
-Do not submerge the device in liquid. This will damage the device. Do not use this
device near water.
-Make sure nothing is placed on the cable. Do not use this device in an area where the
cable can become worn or damaged as a result of people walking over it.
-Do not repair this device yourself.
3 Required for functionality
You need the following in order to connect to the Internet (if necessary, contact your
Internet Service Provider).
•An activated ISDN ADSL line (Annex B - ADSL via an ISDN line).
•An activated ADSL account.
•A user name and a password if you use a PPPoA or PPPoE connection.
•VPI / VCI values.
•Network (Internet) protocol.
•Encapsulation.
•ADSL splitter (for simultaneous Internet and telephone use).
Note: Your ADSL modem will not work if you do not have the information above.
It is pointless to install the modem without having this information.
Note: The Trust 245B ADSL only works on an Annex B ADSL line.
!

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4 Getting acquainted with ADSL
ADSL works via your existing analogue telephone line or digital ISDN line. This means
that the ADSL signal and your existing telephone or ISDN signal enter your house via
one cable. These two signals must be separated from each other if you still wish to use
your telephone.
The two signals are separated using a filter/splitter. A filter ensures that the telephone
signal is filtered out of the ADSL/telephone connection. If you do not use a filter, you will
hear the ADSL data traffic over the telephone line. The splitter provides two connections:
one for the telephone and one for ADSL. The splitter is fitted at the start of the incoming
telephone line. From the splitter, the line goes to the ADSL modem and your existing
telephone or, for ISDN, to your existing ISDN converter.
Depending on the subscription that you have with your Internet Service Provider or your
ADSL line supplier, you may have already received this splitter. If you do not have a
splitter, you will not be able to use your telephone when you are connected to the
Internet. You can purchase a splitter from your local telephone shop.
ADSL is divided into three groups:
Annex A – ADSL via an analogue telephone line, also called a PSTN line.
Annex B – ADSL via ISDN.
Annex C – (mainly used is Japan and not in Europe)
Depending on the subscription provided by your Internet Service Provider, you use either
Annex A or Annex B. Contact your ISP for information regarding the type of ADSL line
you have.
Use the Trust 245B Speedlink ADSL Web Modem for Annex B.
Your subscription is provided by two parties, namely your ISP and your ADSL line
provider. This can vary per country and sometimes one provider supplies both services
(ISP and ADSL line). In many cases, you, as the user, will not notice this. Contact your
ISP if you have any questions regarding your subscription.
The settings for your ADSL modem mainly depend on the ADSL line provider. These
settings are also known by your ISP. It may also be possible that two different ISP’s use
the same ADSL line provider. This means that certain settings will be the same for these
ISP’s. Since there are more ISP’s than ADSL line providers, we have included a number
of ADSL line providers in the settings for the Trust Speedlink ADSL Web Modem. You
then only have to select the correct ADSL line provider without having to input the
settings yourself. This procedure is described in chapter 6.1. Contact your ISP to find
who provides your ADSL line.
You will have to input the settings manually if your ADSL line provider is not included in
the list in the installation software or the settings have been altered. There are 4 settings
which are crucial for connecting to your ISP (plus the other requirements stated in
chapter 3).
These are:
Network (Internet) protocol: (PPPoA, PPPoE, Bridge/Routed internet).
VPI value: (a value between 0 and 255) (0 < x > 255).
VCI value: (a value between 32 and 65535) (32 < x > 65535).
Encapsulation protocol: (LLC/SNAP, VCMUX).
This procedure is described in chapter 6.2. Contact your ISP for the correct settings.
Note: It is not always the case that if you have always used an ISDN line for your
telephone conversations that your ADSL subscription will automatically be
Annex B. Always contact your ISP to find out which ADSL line you have.

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5 Uninstalling old drivers and devices
The most common cause of faults during installation is the presence of a driver for
a similar, old device. The best solution is to first remove all drivers related to old
devices before installing the new driver. Make sure you only delete programs for
old, unused (similar) devices.
1. Enter the Windows ‘Safe Mode’ (press F8 when starting Windows and then
select ‘Safe Mode’ from the menu which will be displayed).
2. Click on ‘Start – Settings – Control Panel’ and double-click on the ‘Add/Remove
Programs’ icon.
3. Find all the programs for similar, old devices and remove these by clicking on the
‘Add/Remove’ button. When in the ‘Safe Mode’, it is possible for some programs
to appear twice. In that case, remove all the programs which appear twice.
4. Restart the computer.
Note: Do not remove your modem’s drivers.
Note: Do not delete any existing dial-up connections via an analogue or ISDN
modem, so that you can still access the Internet during installation if you
encounter any problems.
6 Installation
As previously explained in chapter 4 (Getting Acquainted with ADSL), the installation of
the 245B Speedlink modem can be carried out in two different ways.
The automatic installation is described in chapter 6.1. Using this installation method, you
can select your ADSL line provider from the list which is included in the Trust installation
software.
If your ADSL line provider is not included in the list or your choice of provider does not
work, see chapter 6.2 for instructions on how to manually input the settings for the ADSL
modem.
Note: The latest drivers can be downloaded from www.trust.com/13365. Check
whether a new driver is available and use this for the installation. The current
version of the driver is included on the Trust Installation CD-ROM.
Note: Make sure all other programs are closed during the installation.
Note: During installation in Windows XP, you may receive a message saying that
the driver has not been signed. This does not cause a problem for the
functionality.
Note: In the example, ‘D:\’ is used to indicate the CD-ROM drive. This may be
different for your computer.
6.1 Automatic software installation
1. Insert the CD-ROM into your computer’s CD-ROM drive. The installation
program will start automatically. If it does not start automatically, carry out the
following:
a) Select ‘Run’ from the Start menu.
b) Type [D:\SETUP.EXE] and click on 'OK' to start the Trust Software
Installer.
2. The Trust Software Installer window will appear (see figure 1).
3. Select the language you wish to use for the installation.
4. Click on ‘245B SPEEDLINK ADSL WEB MODEM‘ to start the installation of
the ADSL modem.
5. The installation Wizard will start. Click on ‘Next’.
6. Figure 2 will appear.
7. Select your ADSL provider.
- If your ADSL provider is not included in the list, cancel the installation and see
chapter 6.2.
- If you have selected the correct ADSL line provider, click on ‘Next’.

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8. If requested, input the user name and password for your ISP and click on ‘Next’.
9. A window will appear displaying the settings (see figure 3). If necessary, check
these settings with the information provided by your ISP.
- If the settings do not agree with the information provided by your ISP or ADSL
line provider, cancel the installation and see chapter 6.2.
- If the settings are correct, click on ‘Next’.
10. The settings and the necessary drivers will now be installed.
11. At the end of the installation, you will be asked to restart your computer. Click on
‘OK’ to restart your computer.
12. See chapter 6.3 for instructions on how to connect the modem.
6.2 Manual software installation
This chapter describes how to manually configure the ADSL modem. An explanation is
first given of the different protocols which are used by your ADSL modem.
6.2.1 Protocols
Different protocols can be used to connect to the Internet via ADSL. These protocols are
often given different names by different service providers. For example, the PPPoA
protocol can be called RFC2364 by your ISP or ADSL line provider or be called
NDISWAN in your modem’s software. The required protocol is provided by your ISP.
See the table below for the correct name for the various protocols.
Driver name Contains protocolProtocol
NDISLAN NDISWAN PPPoA PPPoE Bridged/
Routed
ethernet
IP
RFC1483 X X
RFC2364 X X X
RFC2516 X X
RFC1577 X
Table 1: Description of the various protocols
Since the names of the protocols used during the manual installation are NDISLAN and
NDISWAN and since these names are probably not known by the ISP, table 2 gives a
short description of which protocols they contain and their most general names.
Driver
name
PPPoA /
RFC2364
PPPoE /
RFC2364 /
2516
Bridged/Routed
ethernet /
RFC1483
NDISLAN X
NDISWAN X X
Table 2: General names for the protocols

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6.2.2 Properties of the protocols
The various protocols use different methods to connect to the Internet. The table
below gives the most important properties for you as a home user.
Protocol Properties Most common
name
RFC1483 Works as a network connection.
Continuously online.
No dial-up connection is necessary.
No user name or password is
necessary to connect to the Internet.
Bridge/Routed
Ethernet
RFC2364
+
RFC2516
Works as a modem.
Protocol uses a dial-up connection
for the Internet.
No telephone number is necessary
for the dial-up connection.
User name and password required
(provided by your ISP).
(RFC2364) PPPoE
& PPPoA
(RFC2516) PPPoE
RFC1577 Works via IP.
Is never or hardly ever used.
IP
Table 3: Properties of the protocols
6.2.3 Necessary information
The following information is necessary to manually configure the software.
Protocol: see table 3.
Encapsulation: VCMUX or LLC/SNAP
VPI value: 0 - 255
VCI value: 32 - 65535
6.2.4 ADSL providers and protocols
The table below gives a list of the correct settings for several ADSL line providers. The
table only includes ADSL line providers, since there are more ISP’s than ADSL line
providers and the settings for your ADSL modem depend on the ADSL line provider. If
your ADSL line provider is not included in the table or the settings are out of date and,
therefore, no longer work, contact your ISP for the correct settings and manually
configure the ADSL modem.
COUNTRY ADSL provider Protocol VPI /
VCI
Encapsulation
bbNed Bridged ethernet
over ATM
0 / 35 LLC/SNAP
BaByXL Bridged routed over
ATM
0 / 34 LLC/SNAP
The
Netherlands
Mxstream PPPoE/PPPoA 8 / 48 VCMUX
Belgacom (PSTN) PPPoA 8 / 35 LLC/SNAP
Belgium
Belgacom (ISDN) PPPoA 0 / 35 LLC/SNAP
Germany Deutsche
Telecom
PPPoE 0 / 32 VCMUX
T-Online PPPoE 1 / 32 VCMUX
France France Telecom PPPoA 8 / 35 LLC/SNAP
Italy Tele Italia PPPoE/PPPoA 8 / 35 VCMUX
Switzerland Swisscom PPPoE/PPPoA 8 / 35 LLC/SNAP
Table 4: ADSL provider information

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6.2.5 Manually installing the software
1. Insert the CD-ROM into your computer’s CD-ROM drive. The installation program
will start automatically. If it does not start automatically, carry out the following:
Select ‘Run’ from the Start menu.
Type [D:\SETUP.EXE] and click on 'OK' to start the Trust Software
Installer.
2. The Trust Software Installer window will appear (see figure 1).
3. Select the language you wish to use for the installation.
4. Click on ‘245B SPEEDLINK ADSL WEB MODEM‘ to start the installation of the
ADSL modem.
5. The installation wizard will start. Click on ‘Next’.
6. Figure 2 will appear.
7. Select ‘Others’.
8. Click on ‘Next’.
9. You must make a choice between ‘NDISLAN’ and ‘NDISWAN’. See table 2 for
which choice you must make for which protocol.
10. Click on ‘Next’.
11. A new window will appear. Select the correct protocol and encapsulation and
input the correct VPI / VCI number provided by your ADSL provider.
12. Click on ‘Next’.
13. A new window will appear. If you are asked for your user name and password,
input the user name and password provided by your ISP (only applicable if the
NDISWAN protocol has been selected).
14. Click on ‘Next’.
15. A window will appear displaying the settings (see figure 3). If necessary, check
these settings with the information provided by your ISP. If the information does
not agree with the information provided by your ISP, repeat points 10 to 15. If the
information is correct, click on ‘Next’.
16. All the manual settings and drivers will now be installed.
17. A final window will appear. Click on 'OK' to restart your computer.
18. See chapter 6.3 for instructions on how to connect the modem.
6.3 Connecting the ADSL modem to your computer
Note: If you have been provided with a splitter or a filter with your ADSL
subscription, connect these first as indicated in the instruction manual
provided with the splitter or filter. If necessary, contact your ADSL line
provider for more information. See figure 4 for a general connection diagram
for ADSL via an ISDN line (ISDN).
1. Connect the modem to your computer’s USB port.
2. Windows will detect the modem and start the Windows Installation Wizard.
Follow the on-screen instructions.
3. Windows will display the message “Installation Completed Successfully”. Click
on 'OK'.
4. Connect the ADSL line to the ADSL modem after the installation has been
completed.
7 Checking after the installation
7.1 Checking the software
After installing the device and the driver, the following are installed on your computer and
can be checked:

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7.1.1 245B SPEEDLINK ADSL WEB MODEM
NDISLAN
1. Start - Settings - Control Panel:
- ADSL control panel
- Add/Remove Programs - 245B SPEEDLINK ADSL WEB MODEM
- System - Device Manager – Network - TRUST 245B SPEEDLINK ADSL WEB
MODEM LAN Adapter
- System - Device Manager - USB. Controllers - TRUST 245B SPEEDLINK ADSL WEB
MODEM Loader
2. Start - Programs - ADSL Modem Driver
- Add CSA Tray Icon
- CSA Help
- Remove ADSL Modem Driver
- Remove CSA Tray Icon
3. Taskbar:
- ADSL icon
NDISWAN
1. Desktop:
- TRUST 245B SPEEDLINK ADSL WEB MODEM (dial-up connection)
2. Start - Settings - Control Panel:
- 245B ADSL USB MODEM Control Panel
- Add/Remove Programs – TRUST 245B SPEEDLINK ADSL WEB MODEM WAN
Adapter
- System – Device Manager – Network: TRUST 245B SPEEDLINK ADSL WEB MODEM
(Native ATM Mode)
3. Start – Programs – ADSL Modem Driver
- Add CSA Tray Icon
- CSA Help
- Remove ADSL Modem Driver
- Remove CSA Tray Icon
4. Taskbar:
- ADSL icon
Note: The information given above can vary per network (Internet protocol).
Note: Deviations may also occur as a result of using new drivers available on the
Internet.
Note: The location or name may vary in the ‘Control Panel’ for different operating
systems.
7.2 Checking the hardware
In this chapter, you can use the connection diagram to see whether everything has been
connected correctly. You can use the two indicators to check whether everything has
been installed correctly.

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7.2.1 245B Speedlink ADSL Web Modem indicators
There are two indicators on the modem. These two indicators are named READY and
LINE. The READY indicator indicates whether the modem has been installed and
connected correctly to a USB port on your computer.
Indicator Status Explanation Cause Possible solution
On Correctly
connected to
the USB port.
- -
The USB plug has not
been inserted far
enough into the port
on the PC or the
modem.
Push the USB
plugs firmly into
both the modem
and the PC.
Ready
Off Modem not
functional.
No power.
The computer's USB
port does not work.
The USB port in not
included in the Device
Manager or is
indicated by an
exclamation mark.
Check your
computer’s USB
port.
Also see:
http://www.trust.co
m/customercare/h
elp/general
Off ADSL not
active.
The connection has
been broken via the
ADSL control panel.
Double-click on
the ADSL icon in
the taskbar and
select ‘Connect’.
A connection has just
been made with the
ADSL line.
Wait until the
indicator is lit
continuously.
Flashing Initialization,
the modem is
searching for
the ADSL
line. No ADSL line can be
found.
Connect the ADSL
line or check the
connection (see
figure 4).
Line
On The ADSL
line has been
found and
has been
connected
correctly.
- -
Table 4: Indicators
7.2.2 Connecting the 245B Speedlink ADSL Web Modem
The 245B Speedlink ADSL Web Modem (for an Annex B /ISDN telephone line) must be
connected as follows.
From the incoming telephone line to the splitter (if you also wish to use your telephone)
and from the splitter with the telephone cable to your telephone and from the splitter’s
ADSL line connection to the ADSL modem. Use the USB cable to connect the ADSL
modem to a free USB port on your computer (see figure 4).
Note: Your ADSL modem also works if no filter has been fitted. The telephone
line can then not be used.

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7.3 DSL Monitor icon
The ADSL status icon is located in the taskbar. The colour of this icon indicates the
status of your DSL connection.
Status Explanation Cause Possible solution
Black Modem not
available.
The modem is not
connected.
Connect the modem
to your computer’s
USB port.
ADSL line is not
connected.
Connect the line
(see figure 4).
Blue ADSL waiting for
initialization.
The modem has
been connected to
the wrong type of
line (Annex A line
with an Annex B
modem).
Contact your
provider to find out
which DSL line you
have.
Red ADSL connection
broken.
The connection has
been broken via the
ADSL control panel.
Double-click on the
ADSL icon in the
taskbar and select
‘Connect’.
Yellow Initializing. The ADSL line has
not yet been
activated.
Contact your
provider to see
whether the line has
been activated.
Green Your ADSL line has
been connected to
the DSLAM. This
means that the
ADSL line is working
correctly.
- -
Table 5: Overview of the ADSL icon
8 Making an Internet connection
8.1 Internet via PPPoA/PPPoE (NDISWAN /
RFC2364/RFC2516)
You must create a dial-up connection when you wish to connect to the Internet using
NDISWAN. Dial-Up Networking must be installed correctly to be able to do this.
You must also create a connection with your provider in order to be able to send and
receive e-mails. The settings for this are often the same as the settings for the Internet
connection. If you have a number of e-mail accounts, you can receive the e-mails from
the various different accounts. You must be logged on to your provider in order to be able
to send e-mails. See you provider’s settings.
8.1.1 Dial Up Networking settings
Windows XP / Windows 2000
1. Open the Windows Control Panel.
2. Double-click on the ‘Network Connections’ icon.
3. Right-click on ‘245B SPEEDLINK ADSL WEB MODEM’.
4. Select ‘Properties’.
5. Select the ‘Options’ tab.

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6. Set the ‘Auto Disconnect’ option to ‘Never’.
Windows 98 / Windows ME
1. Open the Windows Control Panel.
2. Double-click on the ‘Dial-Up Networking’ icon.
3. Right-click on ‘245B SPEEDLINK ADSL WEB MODEM’.
4. Select ‘Properties’.
5. Select the ‘Connection’ tab.
6. Unselect the option ‘Disconnect when not in use’.
8.1.2 Making a connection
1. Double-click on the 245B SPEEDLINK ADSL WEB MODEM shortcut on your
Windows desktop. Select ‘Connect’. You will now be connected to your ISP.
2. Open your Internet browser, for example, MS Internet Explorer or Netscape.
3. You are now online.
8.1.3 Checking
Check the Internet settings if you are not able to connect to the Internet.
1. Double-click on the ‘Internet Options’ icon in the Control Panel.
2. Click on the ‘Connections’ tab.
3. Select ‘Always dial my default connection’. Select the correct dial-up connection if
there is more than one.
4. Click on ‘Apply’.
Tip: If you wish to automatically connect to the Internet when you start your
computer, drag the shortcut from your Windows desktop to the folder
‘C:\Windows\Start Menu\Programs\StartUp’. The ‘Dial-Up’ window will
appear the next time Windows is started. Select ‘Automatic’. You will
automatically be online the next time you start Windows.
8.2 Internet via Bridged/Routed Ethernet (NDISLAN /
RFC1483)
If your ISP uses Bridged/Routed Ethernet, you will be constantly connected to the
Internet. You do not need to create or start a Dial-Up connection. You can simply open
your Internet browser.
Make sure you have the correct settings for Internet access.
1. Double-click on the ‘Internet Options’ icon in the Control Panel.
2. Click on the ‘Connections’ tab.
3. Select ‘Never dial a connection’.
4. Click on ‘Apply’.
5. Click on ‘LAN Settings…’.
6. Unselect ‘Use a proxy server for your LAN’.
7. Click on ‘OK’ and then on ‘Apply’.
8. Click on 'OK' to close the window.
If there is no connection with the Internet, see the information provided by your ISP for
the correct network settings. Some providers require you to manually input IP addresses.

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8.3 Checking the Internet connection
8.3.1 245B SPEEDLINK ADSL WEB MODEM
Double-click on the ADSL icon in your Windows taskbar. A window will appear
which displays the status of your ADSL connection. ‘ADSL connected’ is displayed
when
you are connected to the Internet and ‘Disconnected’ is displayed when you are
not connected to the Internet. (see figure 5).
ADSL icon =
Note: If all the checks appear to be unsuccessful, check all the settings again
and check with you ISP to see whether all the information and settings in
chapter 3 are correct.
9 Troubleshooting
Method
1. Read the solutions given below.
2. Check for up-to-date FAQ’s, drivers and instruction
manuals on the Internet www.trust.com/13365
Problem Cause Possible solution
The modem has not
been connected to a
USB port.
Check the connection.
The ‘New Hardware
Found’ Wizard is
stopped after
connecting the USB
modem (Windows XP).
Install the driver from the CD-
ROM as described in chapter
6.
Next, click on the ‘Add
Hardware’ icon in the Control
Panel. Select “Yes, I have
already connected the
hardware”, select the device
from the list and click on
‘Next’. Follow the on-screen
instructions.
Windows does not
detect a new
device after
connecting the
modem. The
modem does not
work.
The computer's USB
port does not work.
Check the settings for your
USB port. For more
information, see
www.trust.com/customercare/
help/usb
The USB port is
indicated with an
exclamation mark
“!” in the Windows
Device Manager.
The USB port has an
IRQ conflict with
another device in your
computer.
Reconfigure your PC and free
some IRQ addresses. See
www.trust.com/customercare/
help/general
The Trust 245B
SpeedLink ADSL
Web Modem is
The driver has not
been installed
correctly.
Uninstall the driver (see
chapter 5). Reinstall the driver
(see chapter 6).
!

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Problem Cause Possible solution
marked with an
exclamation mark
“!” in the Windows
Device Manager.
The ‘Line’
indicator on the
ADSL modem is
not lit.
The ADSL modem has
been deactivated.
Double-click on the ADSL
icon in the bottom left-hand
corner of the taskbar and
select ‘Start ADSL’.
The ADSL line has not
been connected to the
modem.
Connect your ADSL line to
the modem (see figure 4).
The modem has been
connected to the wrong
type of line (Annex A
line with an Annex B
modem).
Check with your ISP which
ADSL line you have (see
chapter 4 for more
information).
The ‘Line’
indicator on the
modem keeps
flashing.
The ADSL line has not
been activated.
Contact your provider or
ADSL provider to see whether
your ADSL line has been
activated.
The wrong ADSL
provider has been
selected during the
installation (table 4).
Uninstall the driver and
reinstall it. Manually install the
driver (see chapter 6.2). Use
the settings given to you by
your provider.
The wrong settings
have been used (VCI,
VPI).
Check whether all the settings
are correct (see table 4).
The wrong
encapsulation has
been selected
(LLC/Snap, VCMUX).
Check whether all the settings
are correct (see table 4).
The wrong protocol has
been installed
(RFC1483, RFC2364,
RFC2516).
Check whether all the settings
are correct (see table 4).
You are using an
Annex A modem on an
Annex B (IDSN) line.
Check which type of ADSL
line you have with your ADSL
provider.
A connection
cannot be made
with the Internet.
The wrong settings are
used to connect to the
Internet. This depends
on which protocol is
used.
Select the correct settings for
‘Internet Options –
Connections’ (see chapter 7).
Both ‘Ready’ and
‘line’ indicator
light up steady,
but it is not
possible to built
up a internet
connection.
Incorrect ‘VCI’ and
‘VPI’ settings.
Uninstall ADSL software,
remove the ADSL modem
from the USB port, reinstall
the driver and select the
correct ‘VCI’ and ‘VPI’
settings. See chapter 5 and 6.
There are
problems with the
Internet settings.
There may be a
number of different
causes.
Connect to the Internet using
an analogue modem or ISDN
modem and see the following

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Problem Cause Possible solution
troubleshooter:
www.trust.com/customercare/
help/internet
You have a number of
different e-mail
accounts.
Providers wish to avoid e-
mails being sent without being
logged on to the provider in
question. Connect to the
other provider using your
analogue modem or ISDN
connection.
The e-mail settings are
incorrect.
Check the e-mail settings
using the information provided
by your ISP.
No e-mails can be
sent.
The solution is not
listed here.
See the Trust Internet
Problem Solver on the
Internet or contact the ISP
concerned.
There is
interference on
the telephone line
when using the
telephone and the
Internet at the
same time.
A poor quality filter is
used.
Use a separate filter between
the telephone and the
telephone line (available from
your telephone shop).
You are not able
to receive
telephone calls
when using the
Internet.
No splitter is used. Use the splitter provided with
your ISP subscription or
purchase a splitter (available
from your telephone shop).
If you still have problems after trying these solutions, please contact one of the Trust
Customer Care Centers. You can find more information at the back of this instruction
manual. Please have the following information available.
•The article number. This is 13365.
•A good description of what does not work.
•A good description of when the problem occurs.