Trust 215A User manual

TRUST 215A SPEEDLINK ADSL PCI WEB MODEM
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UK
First time use - procedure in brief Section
1. Read requirements for functionality (4)
2. De-install old drivers and products (6)
3. Build into the computer. (7)
4. Install driver (8)
5. Check installation (10)
6. Make internet connection (12)
1 Introduction
This manual is intended for users of the ‘TRUST 215A SPEEDLINK ADSL PCI WEB
MODEM’. This ADSL PCI modem is intended for Internet via ADSL over an analogue
telephone line, also known as ‘Annex A’. Some basic knowledge is required in order
to build in this PCI card.
2 Safety
Before use, first read the following directions carefully:
-This modem needs no special maintenance.
-On no account should the equipment be submerged in any liquid. This will
damage the product. Do not use this equipment in the proximity of water.
-Do not attempt to repair the product yourself.
3 Approval
-This product complies with all essential requirements and other relevant
stipulations of the pertinent European directives. The Declaration of Conformity
(DoC) is available on www.trust.com/13711/ce
4 Requirements for functionality
Before you can make a connection with the Internet, you must have the following (if
in doubt, consult your Internet Service Provider):
•Activated PSTN/POTS ADSL line (Annex A - ADSL via analogue
telephone line)
•Activated ADSL account
•User name and password, in the event use is made of PPPoA or PPPoE
connection.
•VPI / VCI values
•Network (internet) protocol
•Encapsulation
•ADSL splitter/filter (for simultaneous internet and telephone calling)
Note: Without the above information, your ADSL modem is not able to
function, and there is no point in beginning with the installation of this
modem.
Note: The TRUST 215A SPEEDLINK ADSL PCI WEB MODEM will only
work on an Annex A ADSL line, ADSL via analogue line.
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5 Getting acquainted with ADSL
ADSL runs over your existing analogue telephone line or digital ISDN line. This
means that the ADSL signal and your current telephone or ISDN signal both enter
your home through one and the same wire. These two signals must be separated
from each other if you want to be able to continue using your telephone.
This separation of the two signals takes place via a splitter/filter. A filter ensures that
the telephone signal is filtered out of the ADSL/telephone connection. Without a
filter, you will hear the ADSL data traffic over the telephone line. The splitter/filter
provides you with two connections, i.e. for telephone and ADSL. The splitter/filter is
located as the first appliance on the line as it enters your home. From the splitter,
one connection runs to the ADSL modem, and the other to EITHER your existing
analogue telephone or exchange OR in the case of ISDN, to your present ISDN
(NT1) adapter.
Depending on the subscription that you have taken with your Internet Service
Provider or ADSL line supplier, you may or may not have received this splitter/filter.
Without a splitter/filter, your telephone is unable to be used when you are connected
with the Internet. If necessary, you can purchase a splitter/filter in a telephone store
(e.g. Primafoon in The Netherlands).
ADSL can be divided into three groups:
Annex A – ADSL via analogue line, also known as PSTN line.
Annex B – ADSL via ISDN.
Annex C – Mainly used in Japan, and not in Europe.
Depending on the subscription offered by your Internet Service Provider (ISP) you
will be using either Annex A or B. Consult your ISP for the type of ADSL line that
applies in your case.
For Annex A you should use the TRUST 215A SPEEDLINK ADSL PCI WEB
MODEM.
Your subscription is enabled through the services of two parties, the ISP and the
ADSL line supplier. However, this may differ per country, and sometimes a single
supplier takes responsibility for all services (ISP and ADSL line) as a bundled
package. In many cases, as a user you will hardly notice any of this. You should
direct any questions regarding your subscription to your ISP.
The settings for your ADSL modem are largely dependent on the ADSL line supplier.
Your ISP also knows these settings. It is also very possible that two different ISPs
make use of the same ADSL line supplier. In this case, certain settings will be
identical for these ISPs. Given the fact that there are more ISPs than ADSL line
suppliers, we have taken up a number of the most prominent ADSL line suppliers in
the Trust Speedlink ADSL Web Modem settings. This way, you simply have to select
the correct ADSL line supplier, instead of having to fill-in the settings by hand. This
procedure is described in section 7.1. Check with your ISP to establish which ADSL
line supplier is used.
In the event that your ADSL supplier is not listed in the installation software, or they
have changed their settings, then you will need to apply the correct settings by hand.
In total, there are 4 settings that are decisive for successful contact with your ISP
(plus the other requirements mentioned in section 4).
These are:
Network (internet) protocol: (PPPoA, PPPoE, Bridged/Routed internet)
VPI value: (a value between 0 and 255) (0 <x> 255)
VCI value: (a value between 32 and 65535) (32 <x> 65535)
Encapsulation protocol: (LLC/SNAP, VCMUX)

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This procedure is described in section 7.2. Consult your ISP for the correct settings.
Note: Even if you have always used an ISDN line for your telephone calls, it is
not necessarily the case that your ADSL subscription automatically is
Annex B, and nor is it the opposite case. Always consult your ISP for the
type of ADSL line that applies in your case.
6 De-install old drivers and products
The most common cause of installation problems is the presence of a residual driver
for a comparable ‘old’ product that has been removed. The best solution is to first
remove all related drivers for these products before installing the new driver. Take
care that you only remove drivers from ‘old’, comparable products that are no longer
in use.
1. Activate the Safe Mode of Windows (during system start-up, repeatedly press
F8, and select Safe Mode from the menu that will appear after a short time.)
2. Activate Start – Settings – Control Panel – Software.
3. Search for all old programs for products of a similar type, and remove these
(add/delete button). Through Safe Mode it is possible that you may even find
multiple entries for the same device. In that case, remove the multiple entries.
4. Restart the computer.
Note: Do not delete your analogue or ISDN modem drivers.
Note: Preserve any existing dial-up connections via the analogue or ISDN
modem, so that you can search for information on the Internet during
installation, if necessary.
7 Build the ADSL PCI modem into the PC.
Note: Ensure that the computer is switched off, and the computer’s power plug
is removed from the mains power socket, before you begin to build the
ADSL PCI modem into your PC.
1. Make sure the computer is switched off.
2. Remove the power plug from the mains power socket.
3. Open the case of the computer.
4. If present, remove the metal cover plate at the rear of a free PCI slot (this slot
is coloured white.)
5. Insert the ADSL PCI modem into the free slot.
6. Screw the ADSL PCI modem to the case using a screw provided with the
computer case.
7. Close the case of the computer.
8. Insert the computer’s power plug into the mains power socket.
The ADSL PCI modem is now correctly built into your computer. Continue with
section 8 to install and configure the driver.
8 Install driver
Note: If the Windows installation wizard starts when the computer starts up,
click ‘Cancel’. The installation must run from the CD-ROM as described
in this section.
As described earlier in section 5, ‘Getting acquainted with ADSL’, there are two ways
to configure the ADSL modem.
In section 8.1, the ‘automatic’ method for installing and configuring is described. In
this method, you select from a list of Internet Service Providers with their own pre-
programmed settings, which are needed to establish a connection with the Internet.
Should the correct Internet Service Provider not be present in the list, then you
should proceed further with section 8.2. Here, the ‘manual’ method of installing and
configuring is described.

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Note: The latest versions of the drivers can always be found on
www.trust.com/13711 . Check beforehand whether a new version is
available, and if so, use this for the installation. The current version of
your driver is printed on the Trust installation CD-ROM.
Note: During installation, ensure that all other programs are closed.
Note: During installation under Windows XP you may get a message that an
unsigned driver has been detected. This is not a problem for correct
functionality.
Note: In the text we use ‘D:\’ to indicate the CD-ROM station; however, this
may differ per computer.
Note: If your computer is running Windows 98, make sure you have the
Windows 98 CD-ROM available during installation.
8.1 Automatic driver installation under Windows 98, Me,
2000 and XP
1. Turn the computer on, and wait for Windows to start up.
2. During start-up, Windows will inform you that it has found new hardware.
Click on the ‘Cancel’ button as often as necessary until this message
disappears.
3. Now place the CD-ROM in the computer’s CD-ROM station. The installation
program will automatically be started. Should this fail to happen, do the
following:
a) Select ‘Run’ in the Windows Start menu.
b) Type ‘[D:\SETUP.EXE]’ and click ‘OK’ to start the Trust software
installation program.
4. The Trust installation screen appears. See figure 1.
5. Select a language in which you want the Trust installation screen to be
displayed.
6. Click on ‘Install driver’ to start installation of the ADSL modem driver.
7. The installation will be started. A window will open similar to that in figure 2.
8. Select ‘Auto installation’ and click on ‘Next’. The ‘Country Selection’ window will
appear. See figure 3.
9. Select your country of residence. Should your country not appear in the list, go
directly to section 8.2.
10. Click on ‘Next’. The ‘Select ISP’ window will appear. See figure 4. In the event
that only one ISP is included in the list for your country, then this selection
window will NOT appear, and you can proceed further with the step 12.
11. Select your Internet Service Provider. Should the ISP not appear in the list, go
directly to section 8.2.
12. Click on ‘Next’. Depending on the ISP you have selected, the window ‘Set
password’ will appear. See figure 5. Should this window not appear, continue
with step 14.
13. Fill in the User Name and Password (twice) that was given to you by your ISP.
Click on ‘Next’.
14. The window ‘Finish’ will appear. See figure 6. This window gives a summary of
the settings that will be applied.
15. Click on ‘Finish’ to complete the installation.
Note: If you are running Windows 98, proceed further to step 16 to complete
the installation. If you are running Windows Me, 2000 or XP, the
installation of the ADSL modem driver is now already complete.
16. A window will appear with the prompt ‘Install finished reboot Windows now!!’.
17. Click on ‘OK’. The computer will be restarted.
18. While re-starting, the computer will again detect and install the ADSL PCI
modem as Trust hardware. At the end of this procedure the prompt window will
appear ‘System Settings Change’.

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19. Click on ‘Yes’ to again re-start the computer, and thereby complete the
Windows 98 installation of the modem.
Assuming the details given during the installation were correct, your ADSL PCI
modem is now ready to make a connection with the Internet. Proceed further with
section 10 to verify that the ADSL PCI modem has been correctly installed and
configured.
8.2 Manual installation of the driver
Tip: If you have arrived in this section from section 8.1, first restore the
window ‘Type Selection’ (figure 2) to your screen, by clicking on ‘Back’
repeatedly until it appears.
Every Internet Service Provider has their own standard settings, also known as
‘service’. There are many variants, that all require a different configuration. Consult
your service provider to establish which service they use. A number of Internet
Service Providers and the relevant configuration settings are given in table 1, at the
end of section 8.
Alternative services Section
1. PPPoA (8.2.1)
2. PPPoE (8.2.2)
3. Bridged ethernet over ATM (8.2.3)
4. Routed ethernet over ATM (8.2.4)
8.2.1 PPPoA (RFC2364)
To establish an Internet connection via PPPoA, a user name and password are
required. The IP address, subnet mask and DNS address are automatically supplied
by the ISP.
Required details:
User name
Password
Encapsulation VCMUX or LLC/SNAP
VPI value: 0 - 255
VCI value: 32 - 65535
1. Place the CD-ROM in the computer’s CD-ROM station. The installation
program will automatically be started. Should this fail to happen, do the
following:
a.) Select ‘Run’ in the Windows Start menu.
b.) Type ‘[D:\SETUP.EXE]’ and click ‘OK’ to start the Trust software
installation program.
2. The Trust installation screen appears. See figure 1.
3. Select a language in which you want the Trust installer to be displayed.
4. Click on ‘Install driver’ to start installation of the ADSL modem driver.
5. The installation wizard starts up. Select ‘Manual Installation’. See figure 2.
6. Click on ‘Next’. The ‘Encapsulation’ window will appear, as shown in figure 7.
7. In the ‘Encapsulation’ menu, select ‘PPPoA LLC’ or ‘PPPoA VCMUX’
(depending on your ISP).
8. Fill in the VPI and VCI values given by your ISP.
9. In most cases, the ‘Handshake’ protocol can be left as the default of
‘Autosense G.dmt first’.
10. Click on ‘Next’. The ‘Password Setting’ window will appear, as shown in
figure 5.
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11. Fill in the User Name and Password (twice) that was given to you by your
ISP.
12. Click on ‘Next’. The window ‘Finish’ will appear. See figure 6. This window
gives a summary of the settings that will be applied.
13. Click on ‘Finish’ to complete the installation.
Note: If you are running Windows 98, proceed further to step 14 to complete
the installation. If you are running Windows Me, 2000 or XP, the
installation of the ADSL modem driver is now already complete.
14. A window will appear with the prompt ‘Install finished reboot Windows now!!’.
15. Click on OK’’. The computer will be restarted.
16. While re-starting, the computer will again detect and install the ADSL PCI
modem as Trust hardware. At the end of this procedure the prompt window
will appear ‘System Settings Change’.
17. Click on ‘Yes’ to again re-start the computer, and thereby complete the
Windows 98 installation of the modem.
8.2.2 PPPoE (RFC2516)
Just as with ‘PPPoA’, this service makes use of a user name and password. Here
also, the IP address, subnet mask and DNS address are automatically supplied by
the ISP.
Required details:
User name
Password
Encapsulation VCMUX or LLC/SNAP
VPI value: 0 - 255
VCI value: 32 - 65535
1. Place the CD-ROM in the computer’s CD-ROM station. The installation
programme will automatically be started. Should this fail to happen, do the
following:
a.) Select ‘Run’ in the Windows Start menu.
b.) Type ‘[D:\SETUP.EXE]’ and click ‘OK’ to start the Trust software
installation program.
2. The Trust installation screen appears. See figure 1.
3. Select a language in which you want the Trust installer to be displayed.
4. Click on ‘Install driver’ to start installation of the ADSL modem driver.
5. The installation wizard starts up. Select ‘Manual Installation’. See figure 2.
6. Click on ‘Next’. The ‘Encapsulation’ window will appear, as shown in figure 7.
7. In the ‘Encapsulation’ menu, select ‘PPPoE LLC’ or ‘PPPoE VCMUX’
(depending on your ISP).
8. Fill in the VPI and VCI values given by your ISP.
9. In most cases, the ‘Handshake’ protocol can be left as the default of
‘Autosense G.dmt first’.
10. Click on ‘Next’. The ‘Password Setting’ window will appear, as shown in
figure 5.
11. Fill in the User Name and Password (twice) that was given to you by your
ISP.
12. Click on ‘Next’. The window ‘Finish’ will appear. See figure 6. This window
gives a summary of the settings that will be applied.
13. Click on ‘Finish’ to complete the installation.
Note: If you are running Windows 98, proceed further to step 14 to complete
the installation. If you are running Windows Me, 2000 or XP, the
installation of the ADSL modem driver is now already complete.
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14. A window will appear with the prompt ‘Install finished reboot Windows now!!’.
15. Click on ‘OK’. The computer will be restarted.
16. While re-starting, the computer will again detect and install the ADSL PCI
modem as Trust hardware. At the end of this procedure the prompt window
will appear ‘System Settings Change’.
17. Click on ‘Yes’ to again re-start the computer, and thereby complete the
Windows 98 installation of the modem.
8.2.3 Bridged ethernet over ATM (RFC1483, RFC2684)
Just as with ‘PPPoA’, this service makes use of a user name and password. The IP
address, subnet mask and DNS address are automatically supplied by the ISP.
Required details:
Encapsulation: VCMUX or LLC/SNAP
VPI value: 0 - 255
VCI value: 32 - 65535
1. Place the CD-ROM in the computer’s CD-ROM station. The installation
programme will automatically be started. Should this fail to happen, do the
following:
a.) Select ‘Run’ in the Windows Start menu.
b.) Type ‘[D:\SETUP.EXE]’ and click ‘OK’ to start the Trust software
installation program.
2. The Trust installation screen appears. See figure 1.
3. Select a language in which you want the Trust installer to be displayed.
4. Click on ‘Install driver’ to start installation of the ADSL modem driver.
5. The installation wizard starts up. Select ‘Manual Installation’. See figure 2.
6. Click on ‘Next’. The ‘Encapsulation’ window will appear, as shown in figure 7.
7. In the ‘Encapsulation’ menu, select ‘1483 Bridge LLC’ or ‘1483 Bridge
VCMUX’ (depending on your ISP).
8. Fill in the VPI and VCI values given by your ISP.
9. In most cases, the ‘Handshake’ protocol can be left as the default of
‘Autosense G.dmt first’.
10. Click on ‘Next’. The window ‘Finish’ will appear. See figure 6. This window
gives a summary of the settings that will be applied.
11. Click on ‘Finish’ to complete the installation.
Note: If you are running Windows 98, proceed further to step 14 to complete
the installation. If you are running Windows Me, 2000 or XP, the
installation of the ADSL modem driver is now already complete.
12. A window will appear with the prompt ‘Install finished reboot Windows now!!’.
13. Click on OK’’. The computer will be restarted.
14. While re-starting, the computer will again detect and install the ADSL PCI
modem as Trust hardware. At the end of this procedure the prompt window
will appear ‘System Settings Change’.
15. Click on ‘Yes’ to again re-start the computer, and thereby complete the
Windows 98 installation of the modem.
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8.2.4 Routed ethernet over ATM (RFC1483, RFC2684)
Required details:
Encapsulation: VCMUX or LLC/SNAP
VPI value: 0 - 255
VCI value: 32 – 65535
IP address
Gateway address
Subnet mask address
Identical to ‘bridged ethernet’, except with a fixed IP address. The installation
procedure follows the same line as section 8.2.3, with the exceptions that (1) you
should select either ‘1483 Routed LLC’ or ‘1483 Routed VCMUX’; and (2) you need
to input the IP address, subnet mask and gateway into the Windows network
settings. Consult the ‘INTERNET SHARING’ manual on the CD-ROM for how to
configure your fixed IP address in the Windows network settings.
Country: ISP: VPI: VCI: Internet
protocol:
Encapsulation
:
ADSL van KPN 8 48 PPPoA VCMUX
Planet Internet 8 48 PPPoA VCMUX
Hetnet 8 48 PPPoA VCMUX
BBNED economy 0 35 Bridged ethernet
over ATM
LLC
BBNED business 0 35 PPPoA VCMUX
Netherlands
BabyXL 0 34 Bridged ethernet
over ATM
LLC
Belgacom ISDN 0 35 PPPoA LLC
Belgacom PSTN 8 35 PPPoA LLC
Tiscali Belgium
ISDN
0 35 PPPoA LLC
Belgium
Tiscali Belgium
PSTN
8 35 PPPoA LLC
T-Online 1 32 PPPoE LLC
Deutsch Telecom 1 32 PPPoE LLC
Germany
Tiscali Germany 1 32 PPPoE LLC
Tele Italia 8 35 PPPoA VCMUX
Telia 8 35 Bridged ethernet
over ATM
LLC
Italy
Tiscali Italy 8 35 PPPoA VCMUX
Switzerland Swisscom 8 35 PPPoA LLC
Spain Tiscali Spain 1 32 PPPoA VCMUX
United
Kingdom
Tiscali UK 0 38 PPPoA VCMUX

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Country: ISP: VPI: VCI: Internet
protocol:
Encapsulation
:
France France Telecom 8 35 PPPoA VCMUX
Table 1: ISP settings
9 Explanation of Protocols
This section gives an explanation regarding the various protocols and the naming
conventions in use. This section might offer some clarification when you are
uncertain which protocols you may need.
In order to establish a connection to the Internet via ADSL, various protocols are
available. Each party often refers to these protocols by a different name. For
example, it may be that your ISP or ADSL line supplier refers to the PPPoA protocol
with the name ‘RFC2364’, or as in the software resident in the modem, ‘NDISWAN’.
Your ISP will inform you which protocol is required.
Refer to tables 2 and 3 below for the correct names of the various protocols.
Driver name: Includes protocol:
Protocol:
NDISLAN NDISWAN PPPoA PPPoE Bridged/
Routed
ethernet
IP
RFC1483,
RFC2684
XX
RFC2364 XXX
RFC2516 XX
RFC1577 X
Table 2: description of protocols
Given that during the manual installation the names NDISLAN and NDISWAN will
appear in connection with the modem software, and that these names are very
unlikely to be known to the ISP, a brief explanation is given in table 3, which
protocols these drivers include, with the most common names.
Driver
name:
PPPoA /
RFC2364
PPPoE / RFC2364 /
RFC2516
Bridged/Routed ethernet /
RFC1483
NDISLAN X
NDISWAN XX
Table 3: general naming convention for protocols

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10 Post-installation check
In this section, two alternative ways to check the correct installation of the ADSL PCI
modem are discussed.
10.1 Checking via Windows
Following complete installation of the product and programs, you should check that
the following have been added to your system:
Configured without user name and password (Bridged and Routed Ethernet):
1. Desktop:
- TRUST 215A SPEEDLINK ADSL PCI WEB MODEM Control Panel (see sec. 10.2)
2. Start – Settings – Control panel:
- 215A ADSL PCI WEB MODEM
- Software – 215A SPEEDLINK ADSL PCI WEB MODEM LAN Adapter
- System – Device Manager – Network – 215A SPEEDLINK ADSL PCI WEB
MODEM LAN Adapter
3. Start – Programs – TRUST 215A SPEEDLINK ADSL PCI WEB MODEM –
- ADSL autolog
- ADSL Control Panel
- ADSL Help
- ADSL Taskbar
- Uninstall 215A SPEEDLINK ADSL PCI WEB MODEM
4. Taskbar: Icon
Configured with user name and password (PPPoA and PPPoE):
1. Desktop:
- TRUST 215A SPEEDLINK ADSL PCI WEB MODEM Control Panel (see sec. 10.2)
– TRUST 215A SPEEDLINK ADSL PCI WEB MODEM (dial-up networking)
2. Start – Settings – Control panel:
- 215A ADSL PCI WEB MODEM
- Software – TRUST 215A SPEEDLINK ADSL PCI WEB MODEM WAN Adapter
- System – Device Manager – Network: 215A SPEEDLINK ADSL PCI WEB MODEM
WAN Adapter
3. Start – Programs – TRUST 215A SPEEDLINK ADSL PCI WEB MODEM –
- ADSL autolog
- ADSL Control Panel
- ADSL Help
- ADSL Taskbar
- Uninstall 215A SPEEDLINK ADSL PCI WEB MODEM
4. Taskbar: Icon
Note: The details above may appear different, depending on the network
selection (Internet Protocol)
Note: Differences may also arise due to the use of updated drivers from the
Internet.
Note: The locations, or names of functions in the control panel may be
different, depending on your operating system.

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10.2 Check ADSL PCI Modem Control Panel
This utility enables you to check the status of the ADSL line. Start the program by
double-clicking the ‘215A ADSL PCI WEB MODEM Control Panel’ shortcut icon on
your PC desktop. A window will open similar to that in figure 8.
The maximum speed for uploading and downloading information is shown in this
window. Receive Rate = Download speed (information from Internet to computer)
Transmit Rate = Upload speed (information from computer to Internet)
The table below shows the various status reports that can appear, together with the
meaning, likely cause, and possible solution.
Status Meaning Cause Possible solution
‘Attempting to
Activate Line.’
A red cross visible
on the line.
ADSL line
connection is
just starting, or
the line is not
connected to
your ADSL
modem.
ADSL line
connection is
just starting, or
the line is not
connected to
your ADSL
modem.
Connect the ADSL
line to the ADSLL
port on the
modem.
‘Training’; ‘Channel
Analysis’;
‘Exchange’
From
disconnected to
operational, the
ADSL line goes
through these
three stages.
--
Line is
disconnected,
or incorrectly
connected.
Check the
connection.
‘Line Down’ No ADSL signal
over the line.
ADSL line is
not yet
activated.
Consult your
provider as to
whether the line
has been
activated.
‘ADSL Connection
Established’
2 green lines for
‘out’ and ‘back’.
Your ADSL line
is connected to
the DSLAM. This
means your
ADSL line is
good.
--
Table 4: overview ADSL PCI Modem Control Panel

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11 Connection to telephone line
This section describes how to connect the modem to the incoming telephone line.
For a schematic overview, please refer to figure 9.
1. From the incoming telephone line to the splitter/filter (in the event you want to
keep your telephone working).
2. From the splitter/filter Telephone jack to your telephone.
3. From the splitter/filter ADSL jack to the ADSL modem. See figure 9.
Note: Your ADSL modem will also work even when there is no splitter/filter
placed on the incoming line. In that case, it will no longer be possible
to use the telephone.
12 Establish connection to the Internet
Every configuration is somewhat different in the way the connection to the Internet is
established. In this section, each of the various ways is described.
12.1 Internet via PPPoA/PPPoE (NDISWAN /
RFC2364/RFC2516)
When your Internet connection has to be made using NDISWAN, you need to setup
a dial-up connection. This requires correctly configured dial-up networking.
To send and receive e-mail messages, you also need to have a connection to your
mail service provider. In most cases, these settings are the same as those for your
Internet connection. If you have multiple e-mail accounts, then you can easily
download the mail for the e-mail account involved. In order to send messages, you
need to be logged-in to your mail service Provider. Consult the settings
recommended by your provider.
12.1.1 Settings for dial-up networking
Windows XP / 2000
1. Open the Windows Control Panel.
2. Double-click on ‘Network and Dial-up Connections’.
3. Click using the right mouse button on 215A SPEEDLINK ADSL PCI WEB
MODEM
4. Select ‘Properties’.
5. Select the tab ‘Options’.
6. Here, set the option ‘Break connection automatically’ to ‘Never’.
Windows 98 / Me
1. Open the Windows Control Panel.
2. Double-click on ‘Dial-up Networking’.
3. Click using the right mouse button on 215A SPEEDLINK ADSL PCI WEB
MODEM.
4. Select ‘Properties’.
5. Select the tab ‘Connection’.
6. Here, uncheck the box for ‘break connection when not in use’.
12.1.2 Establish connection
1. Double-click the shortcut ‘215A SPEEDLINK ADSL PCI WEB MODEM’ on
your Windows desktop. Now select ‘Connect’. The connection to your ISP will
now be made.
2. Open your Internet browser, for example MS Internet Explorer or Netscape
Navigator.
3. You are now online.
12.1.3 Check
If you fail to obtain a connection with the Internet, check your Internet settings.
1. Go to ‘Internet Options’ from the Control Panel.
2. Click on tab ‘Connections’.
3. Select ‘Always dial my default connection’. Be sure to select the correct dial-
up connection as default, whenever there is more than one connection
showing in the list.

TRUST 215A SPEEDLINK ADSL PCI WEB MODEM
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4. Click on ‘Apply’.
Tip: If you want the connection to be automatically made whenever the
computer is turned on, drag the shortcut from your desktop to the
following folder: ‘C:\Windows\Start Menu\Programs\Startup’. The
next time you start your PC, the dial-up connection screen will
automatically appear. Select the option ‘automatic’. Subsequently,
whenever you start the PC, you will automatically be online.
12.2 Internet via Bridged/Routed Ethernet (NDISLAN /
RFC1483)
If your ISP makes use of Bridged/Routed Ethernet, you have a continuous
connection to the Internet, and it is therefore not necessary to make or start a dial-up
connection. You can go straight to starting your Internet browser.
Do ensure that the settings for Internet access are correctly made.
1. Go to ‘Internet Options’ from the Control Panel.
2. Click on tab ‘Connections’.
3. Select ‘Never dial a connection’.
4. Click on ‘Apply’.
5. Click on button ‘LAN Settings…’
6. Uncheck the option ‘Use a proxy server for your LAN’.
7. Click on ‘OK’ and then on ‘Apply’.
8. Click on ‘OK’ to leave this screen.
Should there be no connection, consult the information from your ISP for the correct
network settings. Some providers are known to work with IP addresses that must be
manually filled in.
12.3 Checking the Internet connection
Double-click on the ADSL icon showing in the Windows taskbar. A Window will
appear in which you can see the status of your ADSL connection. Online is ‘ADSL
connected’, offline is ‘disconnected’.
ADSL Icon =
Note: When all checks seem to have failed, run one more time through all
the settings, and also check once more with your ISP whether all the
details and settings given in sections 6 and 8 are correct.

TRUST 215A SPEEDLINK ADSL PCI WEB MODEM
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13 Removal of driver
The driver is easy to remove, with the use of the uninstall program supplied. This
removes both the driver, and all the settings that have been made. Proceed as
follows, to remove the driver in the correct way:
1. Select: Start – Programs – TRUST 215A ADSL PCI WEB MODEM
2. Select ‘Uninstall TRUST 215A ADSL PCI WEB MODEM’.
3. The removal of the driver and settings begins automatically.
4. Follow the instructions that appear on the screen.
14 Troubleshooting
Procedure
1. Read solutions given below.
2. Check current FAQ, drivers and manuals
on Internet www.trust.com/13711
Problem Cause Possible solution
Modem is not inserted
in a PCI slot.
Verify that the modem IS
inserted in a white PCI slot.
After building-in the
modem, Windows
does not detect any
new hardware.
The PCI slot used is
not working.
Check the drivers for the PCI
slots in Windows Device
Manager. For more
information:
www.trust.com/customercare/
help/general
The PCI slot is
flagged with ‘!’ in
Windows ‘Device
Manager’.
The PCI slot has an
IRQ conflict with other
hardware in your
computer.
Try to optimise your PC’s
configuration, and free up
some IRQ addresses. For
extra help, refer to:
www.trust.com/customercare/
help/general
‘Trust 215A
SpeedLink ADSL PCI
Web Modem’ is
flagged with a ‘!’ in
Windows ‘Device
Manager’.
The driver is not
correctly installed.
Remove the driver. See
section 13. Now re-install the
driver. See section 8.
Incorrect ADSL
supplier selected
during the installation.
Remove the driver (see
section 13) and then re-install
it. Use the manual installation
type (see section 8.2). Apply
the settings as supplied by
the provider.
Incorrect settings
applied (VCI, VPI).
Check whether all settings
are correct. Refer to table 1 in
section 8.2.
Cannot establish a
connection with the
internet
Incorrect
encapsulation setting.
(LLC/SNAP, VCMUX)
Check whether all settings
are correct. Refer to table 1 in
section 8.2.
!

TRUST 215A SPEEDLINK ADSL PCI WEB MODEM
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UK
Problem Cause Possible solution
Incorrect protocol
installed (RFC1483,
RFC2364, RFC2516).
Check whether all settings
are correct. Refer to table 1 in
section 8.2.
You are using an
Annex A mode4m on
an Annex B (ISDN)
line, or other way
round.
Check the ADSL line as laid
to your home, with your ADSL
line supplier.
Incorrect settings for
establishing a
connection with the
internet This depends
on the protocol used.
In Internet Options –
Connections, configure the
correct settings. See section
7.
Problems with
Internet settings.
Many causes
possible.
Make an Internet connection
using an analogue or ISDN
modem, and consult the
following troubleshooter:
www.trust.com/customercare/
help/internet
You have multiple e-
mail accounts with
different providers.
Providers will prevent e-mails
from being sent when you are
not logged in to their system.
Establish a connection with
the other provider using your
analogue modem or ISDN
connection.
E-mail settings
incorrect.
Check the e-mail settings
against the values
recommended by your ISP.
Cannot send e-mail.
Solution not in this
list.
Surf to the Trust Internet
Problem Solver, or contact
the ISP involved.
Noise on the
telephone whenever
Internet connection
and telephone used
both at the same
time.
A good filter is not
present.
Use a separate filter between
the telephone and the
telephone jack of the splitter
(obtainable at a telephone
store).
You cannot receive
incoming telephone
calls while you are on
the Internet.
You have not used a
splitter/filter.
Use the splitter/filter that was
supplied with your ISP
subscription, or buy a
separate splitter/filter
(obtainable at a telephone
store).

TRUST 215A SPEEDLINK ADSL PCI WEB MODEM
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If, after having attempted all these solutions, you still have problems, please contact
one of the Trust Customer Care Centers. On the rear cover of this manual you will
find more information. You should in any case have the following information ready:
•The article number, 13711;
•A good description of exactly what is not working;
•A good description of exactly when the problem occurs.
15 Conditions of guarantee
-Our products carry a 2-year factory guarantee, starting on the date of purchase.
-In case of defect, return the product to your dealer with an explanation of the
defect, proof of purchase and all accessories.
-During the period of guarantee, your dealer will replace the product with a
comparable model, if available. Should this not be available, the product will be
repaired.
-For missing components such as manual, software or other parts, please contact
our helpdesk.
-The guarantee ceases to apply in the event of tampering with a product,
mechanical damage, misuse, modifications to the product, repair by third parties,
carelessness and using the product for a purpose other than the intended.
-Exclusions to the guarantee:
•Damage caused by accidents or disasters, such as fire, flood, earthquake, war,
vandalism or theft;
•Incompatibility with other hardware or software that are not mentioned in the
minimum system requirements;
•Accessories such as batteries and fuses (when applicable);
•On no account is the manufacturer responsible for any incidental or
consequential damage, including loss of income or other commercial losses,
arising from the use of this product.