TSC Alpha-30R User manual

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Alpha-30R
Moblie Barcode Printers
User Manual
Series Lists:
Alpha-30R
Direct Thermal

I
Copyright Information
© 2021 TSC Auto ID Technology Co., Ltd.
The copyright in this manual, the software and firmware in the printer described are owned by TSC Auto ID Technology Co., Ltd.
All rights reserved.
CG Triumvirate is a trademark of Agfa Corporation. CG Triumvirate Bold Condensed font is under license from the Monotype
Corporation. Windows is a registered trademark of Microsoft Corporation.
All other trademarks are the property of their respective owners. Information in this document is subject to change without
notice and does not represent a commitment on the part of TSC Auto ID Technology Co. No part of this manual may be
reproduced or transmitted in any form or by any means, for any purpose other than the purchaser’s personal use, without the
expressed written permission of TSC Auto ID Technology Co.

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Table of Content
1. Introduction .......................................................................................................................................................................................................3
1.1 Product Specification...................................................................................................................................................................................4
2. Operation Overview...........................................................................................................................................................................................7
2.1 Unpacking and Inspection............................................................................................................................................................................7
2.2 Printer Overview ..........................................................................................................................................................................................8
2.2.1 Front View.............................................................................................................................................................................................8
2.2.2 Interior View ..........................................................................................................................................................................................9
2.2.3 Rear View............................................................................................................................................................................................10
2.3 Controls and Indicators..............................................................................................................................................................................11
2.3.1 Status LED indication:.........................................................................................................................................................................12
2.3.2 Battery charging LED indication:..........................................................................................................................................................12
3.Setup................................................................................................................................................................................................................13
3.1 Setting up the Printer.................................................................................................................................................................................13
3.2 Charging Battery / Smart Battery ...............................................................................................................................................................14
3.2.1 Charging the Battery............................................................................................................................................................................15
3.2.2 Charging the Battery by 1-bay Battery Charger (Optional)...................................................................................................................16
3.2.3 Charging the Battery by 1-bay Docking Cradle (Optional)....................................................................................................................17
3.2.4 Charging the Battery by 4-bay Docking Cradle (Optional)....................................................................................................................18
3.3 Loading the Media .....................................................................................................................................................................................20
3.4 Loading the Media (Linerless Model) .........................................................................................................................................................22
3.5 Installing the Belt Clip ................................................................................................................................................................................24

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3.6 Installing the IP54-rated environmental case with shoulder strap (Optional)...............................................................................................25
4. TSC Console...................................................................................................................................................................................................26
4.1 Start TSC Console.....................................................................................................................................................................................26
4.2 Set WiFi and Add to TSC Console Interface ..............................................................................................................................................28
4.3 Initialize the Printer WiFi Setting ................................................................................................................................................................31
4.4 TPH Care...................................................................................................................................................................................................32
4.5 Printer Function .........................................................................................................................................................................................33
4.6 Smart Battery.............................................................................................................................................................................................34
5. TroubleShooting..............................................................................................................................................................................................35
6. Maintenance....................................................................................................................................................................................................37
7. Agency Compliance and Approvals.................................................................................................................................................................39
8. Revise History.................................................................................................................................................................................................50

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1. Introduction
Thank you very much for purchasing TSC bar code printer.
TSC’s new mobile barcode label printers, the Alpha-30R Series are user-friendly, heavy-duty and drop-resistant. The new mobile
printers propel you into the next generation of smart, enhanced technology solutions for industrial-grade label printing ting
applications.
With the Apple-certified MFi Bluetooth® 5.0 connection and 802.11 a/b/g/n/ac Wi-Fi fast roaming features, the Alpha-30R Series not
only provide reliable and seamless communication with users’ devices, they also securely print labels wherever they are needed.
This document provides an easy reference for operating this printer. TSC printers include the Windows labeling software for
creating your label template. For system integration, the TSPL/TSPL2 printer programming manual or SDKs can be found on TSC
website at: https://www.tscprinters.com.

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1.1 Product Specification
Model
Alpha-30R
Version
Basic
Premium
Resolution
8 dots/mm (203dpi)
Printing method
Direct Thermal
Max. print speed
Up to 127 mm (5”)/second
Up to 152 mm (6”)/second
Max. print width
72 mm (2.83”)
Max. print length
2,794 mm (110“)
Enclosure
Plastic with rubber over molded
Physical dimension
118 mm (W) x 158 mm (H) x 68 mm (D) 4.64” (W) x 6.22” (H) x 2.68” (D)
Weight (including battery)
0.65 kg (1.43 lbs)
Drop specification
2.1 m (6.9 ft), with protective case can be 2.5 m (8.2 ft)
MIL-STD 810
Drop and vibration
Tumble test
800 free falls from 1 m (3.3 ft), with protective case can be 1000 free falls from 1 m (3.3 ft)
IP rating
IP54 (w/o case, paper path is excluded)
Max. roll capacity
57 mm (2.24") OD
Processor
32-bit RISC CPU
Memory
128 MB SDRAM, 128 MB Flash
Interface
Either one selected:
Type C USB 2.0 + MFi Bluetooth 5.0 + Passive NFC tag
Type C USB 2.0 + 802.11 a/b/g/n/ac with Bluetooth 4.2 + Passive NFC tag
Power
7.4V DC, 3080 mAh Li-ion rechargeable battery
7.4V DC, 3030 mAh Li-ion rechargeable
smart battery
Operation switch, button
•3 buttons (On/off, feed, and cover-open)
•2 color LEDs for printer status and battery charging status
•1 LCD for printer status

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Sensors
•Reflective sensor
•Head open sensor
Gap Sensor
Reflective sensor
•Head open sensor
Real time clock
Standard
Internal fonts
8 alpha-numeric bitmap fonts
One Monotype Imaging® CG Triumvirate Bold Condensed scalable font
Bar code
1D bar code:
Code 39, Code 93, Code128UCC, Code128 subsets A.B.C, Codabar, Interleave 2 of 5,
EAN-8, EAN-13, EAN-128, UPC-A, UPC-E, EAN and UPC 2(5) digits add-on, MSI,
PLESSEY, POSTNET, China POST, GS1 Data bar
2D bar code:
PDF-417, Maxicode, DataMatrix, QR code, Aztec
Printer language
TSPL-EZC (EPL2, ZPL2, CPCL), or ESC-POS
Media type
Receipt paper, receipt paper with black mark in
printing side, selected label, linerless (outside
wound)
Receipt paper, receipt paper with black
mark in printing side or backside, label,
linerless (outside wound)
Media width
25.4 ~ 80 mm (1” ~ 3.15” w/ liner)
Media thickness
0.06 ~ 0.16 mm (2.36 ~ 6.3 mil)
Media height
Label: Min. 25.4 mm (1”)
Media core diameter
Standard: 12.7 mm (0.5”)
Optional: 19.05 mm (0.75”)
Environment condition
Operation: -20 ~ 55°C (-4 ~ 131 °F), 10 ~ 90% non-condensing
Storage: -30 ~ 70°C (-22 ~ 158 °F), 10 ~ 90% non-condensing
Environmental concern
Comply with RoHS, WEEE
Accessories
•Quick start guide
•Belt Clip
•Li-ion battery
Power adapter
Limited warranty
•Printer: 2 years
•Print head: 25 km (1 million inches) or 12 months which comes first
•Platen: 50 km (2 million inches) or 12 months which comes first

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Battery: 1 year
Factory options
Linerless kit
User options
•Type C USB 2.0 cable
•0.75" media core adaptor
•Protective case with shoulder strap
•Shoulder strap
•1-slot docking cradle (for premium model only)
•4-slot docking cradle (for premium model only)
•1-slot battery charger
•4-slot battery charger
•12–24VDC vehicle power adaptor
•12–60VDC vehicle power adaptor
•12–48VDC power source with battery eliminator (for premium model only)
•Vehicle mount adapter can be used with RAM® MOUNTS (for premium model only)

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2. Operation Overview
2.1 Unpacking and Inspection
This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and
printer upon receiving the bar code printer. Please retain the packaging materials in case you need to reship the printer.
Unpacking the printer, the following items are included in the carton.
One printer unit
One Li-ion battery
One quick installation guide
One auto-switching AC adapter
One belt clip
If any parts are missing, please contact the Customer Service Department of your purchased reseller or distributor.

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1. Media cover
2. LCD screen
3. Media cover release button
4. Buttons
2.2 Printer Overview
2.2.1 Front View
1
2
3
4

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2.2.2 Interior View
1. Power jack & Type C interface
2. Media holder
3. Tear bar
4. Print head
5. Gap/Black mark sensors
6. Platen roller
2
3
5
1
4
6

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2.2.3 Rear View
1. Charging position for docking cradle
2. Li-ion battery
3. Battery open clasp
4. Installation location for belt clip
4
2
3
1

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2.3Controls and Indicators
Firmware Version
Media Type
Feed/Pause key
Battery charging LED
Start Key
Battery level
Bluetooth last 4 digits
Status LED
When Wifi is connected, the IP Address will replace the
firmware version and Bluetooth number on the display.

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2.3.1 Status LED indication:
Color
Meaning
Off
Printer is ready to use
The system
Flash: System is downloading data or printer is paused.
(Amber)
System is clearing data.
(Red)
Solid: Printer head open, cutter error.
Flash: Printing error, such as paper empty, paper jam, ribbon empty, or memory error
etc.
2.3.2 Battery charging LED indication:
Color
Meaning
Off
Printer is ready to use
(Amber)
Solid: Printer head open, cutter error. Charging is in progress
Flash: Battery temperature is too hot or too cold; Battery overvoltage; Charge
timeout; Battery absent

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3. Setup
3.1 Setting up the Printer
1. Put battery beneath the right side of the battery slot.
2. Press the left side of the battery.
Battery safety warning:
DO NOT throw the battery in fire.
DO NOT short circuit the contacts.
DO NOT disassemble the battery.
DO NOT throw the battery in municipal waste.
PRESS

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3.2 Charging Battery / Smart Battery
Battery Charging Mode and Operation Instructions
In order to battery storage safety and increase battery storage time, the battery will be in shutdown mode for storage and shipping.
The smart battery is charged for the first time, it needs to unlock this shutdown mode.
For charging via printer:
No steps are required.
For 1-bay or 4-bay battery charger charging:
The LED indicator on the charger will flash red when the battery is charged for the first time. Please remove the battery and
reinstall it to unlock this shutdown mode.
Charging Temperature
The battery normal working condition is from 0°C to 40°C (32 °F to 104 °F). The device or battery charger always perform
battery charging in a safe and optimummanner. At higher temperatures (e.g. approximately +40 °C (+104 °F) or charging when
turning on the printers), the printer or battery charger may stop charging for a period of time to keep the battery at acceptable
temperatures.

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3.2.1 Charging the Battery
1. Open the interface cover.
2. Plug the power cord to the power jack and
power outlet.
2. When charging, the battery status LED
indicator on the printer turns solid amber.
After fully charged, the printer LED
indicator turns off. It will stop charging
automatically after the battery is fully
charged.
Note: Please switch OFF printer power prior to plug in the power cord to printer power jack. When the battery is charging, please
do not remove the battery from the printer, otherwise, please re-plug the power cord into a power outlet.

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3.2.2 Charging the Battery by 1-bay Battery Charger (Optional)
1. Place the battery
charger on a flat
surflace.
2. Put the battery in to the slot as
shown and press down to lock
it.
3. Plug the power adapter
of the charger into a
properly grounded outlet
and plug the charger
connector to a battery
charger DC socket.
4. When charging, the battery
status LED indicator on the
printer turns solid amber. After
fully charged, the printer LED
indicator turns off. It will stop
charging automatically after
the battery is fully charged.
5. After charging, please take
out the battery by using
fingers to hold the back side
of the battery and pulling it
upward.

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3.2.3 Charging the Battery by 1-bay Docking Cradle (Optional)
1. Install the transfer casing
on fixing hook.
2. Push the printer to the top of
the cradle.
3. lay it down to fit the hole
as shown.
4. Plug the power adapter of the
charger into a properly
grounded outlet and plug the
charger connector to a battery
charger DC socket.
N/A
5. When charging, the
battery status LED
indicator on the printer
turns solid amber.
6. When fully charged, the
printer LED indicator turns off.
Press the button to release
the printer.

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3.2.4 Charging the Battery by 4-bay Docking Cradle (Optional)
1. Place the 4-bay cradle on a flat surface.
2. Put on the transfer board.
3. Screw up the screw.