VeriFone HPV-20 User manual

HPV-20
Installation Guide
Software Versions: 3.00
Revision: A

HPV-20 Installation Guide
October , 2002
VeriFone®,Inc.
2455 Augustine Drive
Santa Clara, CA 95054
Telephone: [phone]
http://www.verifone.com
Printed in the United States of America.
© 2002 by VeriFone, Inc.
No part of this publication covered by the copyrights herein may be reproduced or copied
in any form or by any means — graphic, electronic, or mechanical, including
photocopying, taping, or information storage and retrieval systems — without written
permission of the publisher.
The contents of this document and all features and specifications are subject to change
without notice. The information contained herein does not represent a commitment on the
part of VeriFone, Inc.
Publications are not stocked at the address given above. Requests for VeriFone
publications should be made to your VeriFone representative.
VeriFone, the VeriFone logo, and Ruby SuperSystem are trademarks or registered
trademarks of VeriFone in the U.S. and/or other countries. Windows, Windows NT, and
Notepad are registered trademarks of Microsoft Corporation. All other trademarks or
brand names are the properties of their respective holders.

HPV-20 Installation Guide Revision History
Ver. Rev. Date Description
1.00 A February 9, 2001 Initial of release of system.
2.00
3.00
1September 20, 2002 Updates documentation and software to
include new startup sequences.
3.00 A October , 2002 Production release of software and
documentation.

HPV-20 Installation Guide ◆i
Contents
1. Introduction
UsingThisManual........................................2
Audience ...........................................2
Conventions.........................................2
BeforeWeBegin..........................................3
2. Installation
SystemRequirements......................................6
UnpacktheSystem........................................
ChooseaLocation.........................................8
PrepareforInstallation.....................................9
MultiterminalandStandaloneSystems....................9
InstalltheRubySoftware...................................10
SetUptheHPV-20SystemHardware.........................12
InstalltheHPV-20SystemSoftware ..........................20
InstalltheRubySoftwareontheWorkstations ..................21
3. Troubleshooting
ErrorMessages...........................................24
ServiceandRepair ........................................25
PartsList................................................26
Cleaning ................................................2
CertificationsandEnvironmentals............................28
4. Index

ii ◆ HPV-20 Installation Guide

HPV-20 Installation Guide ◆1
1Introduction
The HPV-20™ System increases the uptime and reliability of the VeriFone®
Ruby SuperSystem®. The HPV-20 works with the Ruby system to provide the
following functions:
■Bac up: Take a snapshot of the Ruby system files including all
application and data files
■Restore: Retrieve and load into the Ruby terminal a snapshot taken
earlier using the Backup function
■Upgrade: Update the software on the Ruby terminal to a later version
previously downloaded into the HPV-20 System
■Revert: Reload the software application that was running on the
Ruby terminal before the Upgrade function was run
In addition, the HPV-20 System allows the VeriFone Ruby Customer Support
Center to remotely conduct diagnostics while the Ruby SuperSystem is
operating.
J:\Do \Frame\HPV-20\Graphi s\With Ruby.bmp
Figure 1: HPV-20 System

2◆HPV-20 Installation Guide
Using This Manual
Audience
To use this manual you must have a basic knowledge of your computer,
mouse, and operating system, and be familiar with other MS-DOS®and
Microsoft®Windows®-based products. Therefore, instructions such as which
mouse button to press or how to select an item from a menu are not included.
Conventions
This manual uses the following documentation conventions:
Documentation Conventions
Convention Description
Filename.ext File names with extensions use initial capital letters. An
asterisk (*) appears if the file name could vary, as in
*.vfg.
“Option” vs. ‘value’ Gemstall “options” appear in double quotes.
Required ‘values’ for Gemstall options appear in single
quotes.
Example: The “Select Back_Office” option must be set
to ‘RubyLink’.
- Optional steps A procedure may contain required steps and optional
steps. Optional steps are bulleted. Choose one of the
options to continue.
1. Required steps Required steps are numbered. Follow the steps in the
order shown.

HPV-20 Installation Guide ◆3
Introduction
1
Before We Begin
Before we start, please read the following important information:
1. CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY
VERIFONE, INC. COULD VOID THE USER’S AUTHORITY TO OPERATE
THIS EQUIPMENT.
2. THIS EQUIPMENT IS NOT INTENDED TO BE REPAIRED BY THE USER.
Regulatory Compliance
1. THIS EQUIPMENT COMPLIES WITH THE REQUIREMENTS IN PART 15 OF
FCC RULES FOR A CLASS A DIGITAL DEVICE. OPERATION OF THIS
EQUIPMENT IN A RESIDENTIAL AREA MAY CAUSE UNACCEPTABLE OR
HARMFUL INTERFERENCE TO RADIO AND TV COMMUNICATIONS
REQUIRING THE USER TO TAKE WHATEVER STEPS NECESSARY TO
CORRECT THE INTERFERENCE.
2. THE HPV-20 COMPLIES WITH PART 68 OF THE FCC RULES. LOCATED ON
THE BOTTOM PANEL OF THIS UNIT IS A LABEL THAT CONTAINS, AMONG
OTHER INFORMATION, THE FCC REGISTRATION NUMBER AND RINGER
EQUIVALENCE NUMBER (REN) FOR THIS UNIT. IF REQUESTED, THIS
INFORMATION MUST BE PROVIDED TO THE TELEPHONE COMPANY.
REGISTERED EQUIPMENT USOC: RJ11C.
3. THIS EQUIPMENT IS DESIGNED TO CONNECT TO THE TELEPHONE
NETWORK WIRING USING THE TELEPHONE CORD AND MODULAR PLUG
PROVIDED.
4. THE REN DETERMINES THE QUANTITY OF DEVICES THAT MAY BE
CONNECTED THE TELEPHONE LINE. CONTACT THE LOCAL TELEPHONE
COMPANY TO DETERMINE THE TOTAL RENSTHAT MAY BE CONNECTED
TOALINE.

4◆HPV-20 Installation Guide