VeriFone Engage V240m Plus User manual

A guide to the everyday operation of
your Verifone device. The right device
to meet all your business needs.
Verifone Engage
V240m Plus
User guide

Sales and refunds
Processing a contactless sale
1. Enter amount, or select ‘Sale’ and
enter amount.
2. Customer must tap card/phone.
3. If device beeps, card has been read.
4. Follow on-screen instructions.
Processing a sale using Chip and PIN
1. Enter amount or select ‘Sale’ and
enter amount.
2. Insert card into terminal.
3. Enter PIN if prompted.
4. Follow on-screen instructions.
Processing a sale by swiping the card
1. Enter amount or select ‘Sale’ and
enter amount.
2. Swipe card along side of terminal.
3. Follow on-screen instructions.
Keyed customer present/customer
not present
1. Enter amount or select ‘Sale’ and
enter amount.
2. Key in the customer card number.
3. Answer if customer is present or not.
4. Answer on-screen questions.
5. If customer isn’t present there may
be extra questions or checks.

Optional features
The following features are optional depending on what
was ordered for the device. To avail of these, call our
Customer Services Support Team.
Gratuity
There are two different types of gratuity
available.
Option 1. Gratuity amount.
• Enter gratuity amount manually and
select ‘OK’.
Option 2. Gratuity percent or amount.
• Default of 10% gratuity.
• Default of 15% gratuity.
• ‘Enter %’ to manually enter own %.
• ‘Enter amount’ to manually enter
own amount.
Processing a refund
Whether it be contactless, chip, swipe or keyed,
select ‘Refund’ from the menu and follow the
on-screen instructions.
Void transaction
1. Select ‘Void’ from menu.
2. Enter the sequence number from receipt.
3. Follow on-screen instructions.
4. If you don’t enter a sequence number and
press ‘OK’, the last transaction will be void.

Cashback
Cashback will be offered for chipped and swiped
debit card payments.
1. Select ‘OK’, if customer wants cashback.
2. Enter the amount which is added to
sum total.
3. Continue payment.
End of day
1. Set to run automatically or manually.
2. If automatic, ensure terminal remains
on at all times.
3. For manual, select ‘End of day’.
4. Enter management password
if prompted.
5. Select ‘Upload end of day’.
6. Reports will be printed once End of day has
been successful.
Dynamic Currency Conversion
If your device is congured for DCC, and the card
presented is eligible for DCC, customer can choose
to pay in the local currency or their own currency.
Hotel functionality/pre-authentication
1. Select ‘Pre-auth’ from the main menu.
2. Follow the prompts on the terminal.
Hotel functionality/check-out
• Select ‘Completion’ from main menu and
follow the prompts on terminal.

Opayo - Verifone Engage V240m Plus User Guide
Connecting to WIFI
1. Select ‘Settings’ from menu, password
is 9999.
2. Select ‘IP menu’, then ‘Scan’, WIFI
net terminal will display available WIFI
networks.
3. Select appropriate WIFI.
4. Enter WIFI Password (WPA Key).
Connecting to GPRS
1. Select ‘Settings’ from menu.
2. Select ‘Set comms type’.
3. Select ‘GPRS’.
4. Follow on-screen instructions.
5. By default, terminal will select ‘AutoAuto’
to allow best network selection.
Dual comms
1. Icons on status bar will display symbol for
congured comms types.
2. To enable/disable a comms type go to
‘Settings’, ‘IP menu’, ‘Set comms type’.
When both are green, both are enabled.
3. Red indicates comms type is disabled.
Connectivity

Receipts and
reports
Duplicating transaction receipt
1. Select ‘Duplicate’ from menu.
2. Enter the sequence number
from receipt.
3. Follow on screen instructions.
4. If you don’t enter a sequence number
and press ‘OK’, the last transaction
receipt will be duplicated.
P2PE
• All devices support P2PE and will
mask PAN on both merchant and
customer copy.
Printing a report
1. Select ‘Reports’.
2. Enter the management password,
if prompted.
3. Select the relevant report option to print.

Points to note
Not connected
If Cloud icon displays, the terminal is not connected.
Check router, and cable, then restart terminal.
Transactions referred
If transaction is referred, the device will display a
message to call for authorisation. Enter password and
authorisation code.
Tamper
If the device shows a ‘Tamper Error’ please contact our
Customer Support Team.
Last PIN attempt
Customer has one nal PIN attempt remaining.
Entering the PIN incorrectly will block the card.
MID/TID
These are printed on receipts.

Elavon Digital Europe Limited, trading as Opayo. The liability of the
member is limited. Registered in England and Wales – Number 07492608.
Registered Ofce: North Park, Newcastle Upon Tyne NE13 9AA
United Kingdom.
Opayo
Elavon Digital Europe Ltd
Quorum Business Park
Benton Lane
Newcastle upon Tyne
NE12 8BX
www.opayo.co.uk
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