VeriFone Presto Smart e355 User manual

Verifone Part Number DOC087-063-EN-A, Revision A.2
VERIFONE
CONFIDENTIAL
REVISIONA.2
e355
Installation Guide

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
1-800-VERIFONE
www.verifone.com
Verifone Part Number DOC087-063-EN-A, Revision A.2
e355 Installation Guide
© 2015 Verifone, Inc.
VERIFONE
CONFIDENTIAL
REVISIONA.2
Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
WARNING
The e355 uses a lithium-ion rechargeable battery. Do not dispose the e355 in a fire.
Lithium-ion polymer batteries must be recycled or disposed of properly. Do not dispose
lithium-ion polymer batteries in municipal waste sites.

E355 INSTALLATION GUIDE 3
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CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
CHAPTER 2
Device Setup Usage Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Personal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Examining e355 Device Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Back View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Installing/Replacing an MSAM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Manually Starting and Resetting the e355 . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connecting the e355 to a Power Source or a Host Computer . . . . . . . . . . . 15
Color Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using the Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the Magnetic Stripe Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the Barcode Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Examining e355 Frame Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Back View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Attaching the e355 Device to the e355 Frame . . . . . . . . . . . . . . . . . . . . . . . 20
Attaching a Tablet to the e355 Frame. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Connecting the e355 Frame to a Power Source. . . . . . . . . . . . . . . . . . . . . . 21
CHAPTER 3
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
CHAPTER 4
Maintenance Cleaning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

CONTENTS
4E355 INSTALLATION GUIDE
VERIFONE
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REVISIONA.6
CHAPTER 5
Verifone Service
and Support Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Battery Pack Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
CHAPTER 6
Troubleshooting
Guidelines Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 29
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

E355 INSTALLATION GUIDE 5
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PREFACE
This guide is your primary source of information for setting up the e355.
Audience
This guide is useful for anyone installing an e355 device. Basic descriptions of the
device features are also provided.
Organization
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the e355.
Chapter 2, Device Setup. Explains how to set up the e355 device. It tells you how
to select a location, establish power connection, and install the MSAM card.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
e355.
Chapter 4, Maintenance. Explains how to maintain your e355.
Chapter 5, Verifone Service and Support. Provides information on how to contact
your local Verifone representative or service provider, and information on how to
order accessories or documentation from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in device installation.
Related
Documentation
To learn more about the e355, refer to the following set of documents:
e355 Certifications and Regulations Sheet VPN DOC087-061-EN
e355 Quick Installation Guide VPN DOC087-062-EN
e355 Web site www.paywaremobile.com

PREFACE
Conventions and Acronyms
6E355 INSTALLATION GUIDE
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REVISIONA.6
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced. See Conventions and Acronyms.
Italics Italic typeface indicates book
titles or emphasis. You must install a roll of thermal- sensitive paper in the printer.
Courier The courier type face is used
while specifying onscreen text,
such as text that you would
enter at a command prompt, or
to provide an URL.
http://www.verifone.com
The pencil icon is used to
highlight important information. RS-232-type devices do not work with the PIN pad port.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
The device is not waterproof or
dustproof, and is intended for
indoor use only.
The lightning symbol is used as
a warning when bodily injury
might occur.
Due to risk of shock do not use the
device near water.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
ARM Acorn RISC Machine
EMV Europay MasterCard and VISA
LCD Liquid Crystal Display
LED Light Emitting Diode
NFC Near Field Communication
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PCI Payment Card Industry
PED PIN Entry Device
PIN Personal Identification Number
SIM Subscriber Identity Module
USB Universal Serial Bus
VPN Verifone Part Number
NOTE
CAUTION
WARNING

E355 INSTALLATION GUIDE 7
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CHAPTER 1
Device Overview
This chapter provides a brief description of the e355.
The e355 connects with various tablet devices for the next generation of PAYware
Mobile enterprise. It supports the use of the SPP standard to connect between the
e355 and tablet.
Some of the e355’s key features include: a fast processor, large memory, the
latest PCI 4.0 security, integrated 2D barcode scanner, mechanical keypad,
integrated contactless and NFC-ready, in a small most versatile form factor.
The e355 is a portable, battery-powered device designed to fit your hands
comfortably and is ideal for consumer-facing and merchant-facing retail integrated
applications. It has a removable battery that can be charged by external power
adapter through a micro-USB connector and gang charger. It also features a crisp
320 x 240 color LCD display.
Figure 1 The e355 Unit
Key Features
•400 MHz ARM11 processor delivers
power and usability in a convenient
“hand-over” design
•Offers unsurpassed performance on
EMV smart card transactions
•Multi-application operating
environment •Security architecture exceeds specifications for PCI-PED and
sophisticated file authentication
•Advanced memory architecture to
meet tomorrow’s needs •Multiple connectivity and contactless options
•32-bit processing and multi-tasking
capabilities •Spill-resistant design prevents liquid from entering the unit by forcing it down
and off the front of the device

DEVICE OVERVIEW
Features and Benefits
8E355 INSTALLATION GUIDE
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Features and
Benefits
The e355 provides the right combination of features and functions including a
triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad,
colored display, 2D barcode reader, and contactless/NFC support.
Exceptional Ease of
Use
•The lightweight, compact, stylish, and ergonomic balance allows convenient
device hand-off to the consumer for PIN entry or other input.
•Large, well-placed, mechanical keys provide a continuity of user experience
between the e355 and the iOS, Android, or Windows device.
•Horizontal magnetic stripe card reader with an enlarged card entrance delivers
optimal card swiping and reading without the need to visually guide the card.
•The e355 size is easily able to be dropped in most pockets. An optional
hands-free holster is available that fits the server’s or clerk’s belt so that the
e355 can be quickly removed and easily handed to the customer.
Performance and
Durability
•Powerful 400-mHz ARM11 processing completes transactions quickly.
•High-capacity lithium-ion polymer battery can rapidly charge and offer 10+
hours of power.
•Standard Micro-USB port allows for convenient product charging.
•Rounded corners to minimize breakage and drop-resistant to 3 feet on
concrete surfaces.
•192 MB of standard memory.
Security •PCI PED 4.x approved for debit and other PIN-based transactions
•EMV Level 1 type approval
•Tamper-resistant construction, SSL protocols, and VeriShield file
authentication
•Supports VeriShield Protect encryption implementations
Contactless
Capability
•Advanced contactless architecture that future-proofs investment with a single
contactless interface (SingleCl), SoftSAMs, and side-by-side application
architecture.
•Large tap zone (above the keypad) that encompasses the PIN pad optimizes
user experience.
•Contactless version accepts EMV in addition to magnetic stripe contactless
payments as well as PIN-based transactions.

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CHAPTER 2
Device Setup
This chapter describes the device setup procedure. You will learn about:
•Usage Guidelines
•Unpacking the Shipping Carton
For e355 Device
•Examining e355 Device Features
•Installing/Replacing an MSAM Card
•Manually Starting and Resetting the e355
•Connecting the e355 to a Power Source or a Host Computer
•Color Behavior
•Using the Smart Card Reader
•Using the Magnetic Stripe Reader
•Using the CTLS Reader
•Using the Barcode Reader
For e355 Frame
•Examining e355 Frame Features
•Attaching the e355 Device to the e355 Frame
•Attaching a Tablet to the e355 Frame
•Connecting the e355 Frame to a Power Source

DEVICE SETUP
Usage Guidelines
10 E355 INSTALLATION GUIDE
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Usage
Guidelines
Use the following guidelines when using your e355.
Environmental
Factors
•Select a flat support surface, such as a countertop or table, to keep the device
safe in between uses.
•Do not use the device where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
•Keep the device away from direct sunlight and anything that radiates heat,
such as a stove or motor.
•Do not use the device outdoors.
Personal Security
Considerations
The e355 is a handover device. Always exercise extreme caution when
conducting transactions especially during PIN entry.
•Hand the e355 directly to the cardholder for PIN entry.
•Encourage the cardholder to hold the e355 close to avoid others from seeing
the information entered.
Electrical
Considerations
•Avoid using this product during electrical storms.
•Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
•Do not use the device near water or in moist conditions.
Unpacking the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The e355 is a secure product and any tampering may cause
the device to cease to function properly.
To unpack the
shipping carton 1Remove and inspect the following items:
•e355 unit
•USB to Micro-USB cable
2Remove all plastic wrapping from the unit and other components.
CAUTION
The device is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.

DEVICE SETUP
Examining e355 Device Features
E355 INSTALLATION GUIDE 11
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REVISIONA.6
3Remove the clear protective film from the unit.
4Save the shipping carton and packing material for future repacking or moving
the device.
Examining e355
Device Features
Before you continue the installation process, familiarize yourself with the features
of the e355. (See Figure 3 and Figure 2)
Front View
The front panel includes the following features:
Figure 2 e355 Device Features (Front View)
•A 320 x 240 pixel color LCD Display
•Barcode Buttons located on both sides of the e355 to activate the 2D imager
for scanning barcodes. (See Using the Barcode Reader)
CAUTION
Do not use a unit that has been damaged or tampered with. The e355 comes
equipped with tamper-evident labels. If a label or component appears damaged
or if the device appears to have been opened, please notify the shipping
company and your Verifone representative or service provider immediately.
NOTE
Charge the e355 device for eight hours before initial use.
NOTE
Verifone ships variants of the e355 for different markets. Your device may have a
different configuration. The following devices may or may not be present: a CTLS
reader, smart card reader, or a barcode scanner. However, the basic processes
described in this guide remain the same, regardless of device configuration.
LCD DISPLAY
KEYPAD
2D IMAGER
BARCODE BUTTON
POWER LED INDICATOR
MICRO-USB PORT
DOCKING CONNECTOR
MAGNETIC STRIPE READER
SMART CARD READER

DEVICE SETUP
Examining e355 Device Features
12 E355 INSTALLATION GUIDE
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•A Power LED Indicator beside the Micro-USB port indicates the e355
device’s operational state.
•A Micro-USB port located on the right side for data connection and power
charging. You can also use this connect the e355 to a computer using a
standard USB to Micro-USB cable (VPN CBL000-049-01-A). (See Connecting
the e355 to a Power Source or a Host Computer)
•Two types of keys on the mechanical keypad:
aA 12-key keypad
bThree color-coded function keys below the keypad
•A Docking Connector at the bottom of the device to connect to the optional
e355 Frame.
•A Smart Card Reader to process smart card transactions (See Using the
Smart Card Reader)
•A Magnetic Stripe Reader, for performing debit or credit card transactions
(See Using the Magnetic Stripe Reader).
•A 2D Imager located on top of the device for scanning barcodes; an audible
“beep” indicates a successful scan. (See Using the Barcode Reader)
•LEDs that act as CTLS activity, system power, and charging indicators (See
Color Behavior)
•A CTLS functionality for contactless payments (See Using the CTLS
Reader)
CAUTION
Do NOT paste anything on the keypad surface to avoid malfunction.

DEVICE SETUP
Examining e355 Device Features
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Back View
The front panel includes the following features:
Figure 3 e355 Device Features (Back View)
•A Battery Compartment Cover. Remove the cover to access the removable
battery and the MSAM compartment.
•An MSAM (Micromodule-Size Security Access Module) Compartment to
support stored-value card programs or other merchant card requirements.
(See Installing/Replacing an MSAM Card)
•Barcode Buttons located on both sides of the e355 to activate the 2D imager
for scanning barcodes. (See Using the Barcode Reader)
Installing/Replacing
an MSAM Card
When you first receive your e355, you may need to install an MSAM card or you
may need to replace an old card.
BATTERY COMPARTMENT COVER
MSAM COMPARTMENT
BARCODE BUTTON
NOTE
The MSAM compartment is located inside the battery compartment. Remove the
battery to display the access the compartment.
CAUTION
Observe standard precautions when handling electrostatically sensitive devices.
Electrostatic discharges can damage this equipment. Verifone recommends using
a grounded anti-static wrist strap.
NOTE
Not all applications require the use of an MSAM card.

DEVICE SETUP
Examining e355 Device Features
14 E355 INSTALLATION GUIDE
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To install/replace
MSAM 1Unplug any cables or chargers from the e355.
2Remove the screw from the battery cover.
3Slide the cover outwards, away from the device.
4Remove the battery by gently pulling the plastic tab to access the MSAM
compartment. The MSAM compartment is located on the left side of the
battery compartment.
5Insert the MSAM card with the gold contacts facing up.
6Re-insert the battery by aligning the gold contacts in the battery with the pins
on the e355 device.
Figure 4 Inserting an MSAM Card
7Place the battery cover back and tighten the screw.
Figure 5 Returning the battery cover
NOTE
Make sure that the MSAM card is fully inserted to be able to re-insert the battery.
NOTE
The plastic tab attached to the battery allows you to easily remove the batteryfrom
the compartment. Make sure that the plastic tab is still visible after insertion.
05,,
+
-
05,,
+
-
05,,
+
-
05,,
+
-

DEVICE SETUP
Examining e355 Device Features
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Manually Starting
and Resetting the
e355
To turn on the e355, press and hold the Enter key for at least five seconds.
The Reset Button is located between the right Barcode Button and Power LED
Indicator.
Connecting the e355
to a Power Source
or a Host Computer
Plug the wall-mount charger to an external power source and connect it to the
e355 to charge the device. You can also connect the e355 to a computer to
synchronize data and/or charge the device.
To Connect the e355
to a Wall-mount
Charger
1Plug the Verifone-certified wall-mount charger into a wall outlet or powered
surge protector.
2Insert the Micro-USB cable into the port located on the side of the e355.
Figure 6 Connecting the e355 to a Wall-mount Charger
CAUTION
The Reset Button resets the device to its initialized state. NEVER use the Reset
button unless instructed by a Verifone support representative.
NOTE
Charge the e355 device for eight hours before initial use.

DEVICE SETUP
Examining e355 Device Features
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To Connect the e355
to a Host Computer
via Micro-USB
1Connect the Micro-USB cable into the port located on the side of the e355.
2Connect the other end of the Micro-USB cable into the host computer’s USB
port.
Figure 7 Connecting the e355 to a Host Computer
Color Behavior
The following table shows the behavior of the LEDs during various system power
states.
Sleep Battery
Low
Battery
Extremely
Low
Battery
Charging
Charging
Timer
Fault
Normal
Operation LED Behavior
YGreen, blinks every 4 seconds
YRed, 1Hz rate, 50% duty cycle
(Battery low condition: battery
voltage <3.7V)
YRed, 4Hz rate, 50% duty cycle
(Battery extremely low condition:
battery voltage <3.6V)
YOrange, 1Hz rate, 50% duty cycle
YOrange, on continuously
YGreen, on continuously
LEDs are turned OFF when
charging the e355 on a gang
charger

DEVICE SETUP
Examining e355 Device Features
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Using the Smart
Card Reader
The smart card transaction procedure may vary from one application to another.
Verify the procedure with your application provider before performing a smart card
transaction.
To conduct a smart
card transaction 1Position the smart card with the contacts facing in the same direction as the
keypad.
2Insert the card into the reader slot in a smooth, continuous motion until it seats
firmly.
Figure 8 Inserting a Smart Card
3Wait for the application to indicate a completed transaction before removing
the card. Premature card removal invalidates the transaction.
Using the Magnetic
Stripe Reader
Use the magnetic stripe reader to perform credit and debit card transactions.
To conduct a credit/
debit card transaction 1Position the card with the magnetic stripe facing backwards.
2To ensure a proper read of the magnetic swipe card, insert the magnetic card
from the top of the device, as shown in Figure 9.
Figure 9 Using Magnetic Stripe Card
3Swipe the card through the magnetic card reader.

DEVICE SETUP
Examining e355 Device Features
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Using the CTLS
Reader
The e355 supports contactless credit or debit card transactions. To perform a
contactless transaction, gently tap the card or hold the card against the surface of
the contactless antenna, located above the keypad and LCD with a CTLS symbol.
Figure 10 Using the CTLS reader
Using the Barcode
Reader
The Barcode buttons located on either side of the e355, activate the barcode
reader (see Figure 3). Press either button to scan barcodes.
Figure 11 Using the Barcode Reader
IMAGE PLACEHOLDER
ACTUAL ILLUSTRATION TO FOLLOW
IMAGE PLACEHOLDER
ACTUAL ILLUSTRATION TO FOLLOW
NOTE
When activated, do not point the barcode reader directly at a person to avoid
unnecessary harm or injury.
Use of controls or adjustments or performance of procedures other than those
specified herein may result in hazardous radiation exposure.

DEVICE SETUP
Examining e355 Frame Features
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Examining e355
Frame Features
The following section discusses the features of the e355 Frame. (See Figure 3
and Figure 2)
Front View
The front panel includes the following features:
Figure 12 e355 Frame (Front View)
•A Locking Screw to secure the e355 device to the Frame.
•An Eject Button below the Locking Screw to easily remove the e355 device
from the Frame.
•A Micro-USB cover. Remove the cover to access the e355 device’s Micro-
USB port for power and data connection.
•Barcode Buttons located on both sides to activate the e355 device’s 2D
imager for scanning barcodes.
•A Docking Connector to connect to the e355 device.
•A Power Connector to charge the e355 and tablet devices.
Back View
The front panel includes the following features:
Figure 13 e355 Frame (Back View)
•A Removable Module that serves as a locking attachment for the tablet and
the e355 frame.
•A Locking Screw on the upper left side of of the e355 Frame back panel to
secure the tablet and the Removable Module.
IMAGE PLACEHOLDER
ACTUAL ILLUSTRATION TO FOLLOW
NOTE
The locking screw is captive, which means that it cannot be fully removed from
the slot.
IMAGE PLACEHOLDER
ACTUAL ILLUSTRATION TO FOLLOW
NOTE
The locking screw is captive, which means that it cannot be fully removed from
the slot.

DEVICE SETUP
Examining e355 Frame Features
20 E355 INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISIONA.6
•An Eject Button beside the Locking Screw to easily remove the Removable
Module.
•A Tablet Connector to connect the e355 Frame to an Apple, Android, or
Windows tablet.
Attaching the e355
Device to the e355
Frame
The e355 can be used both as a standalone device or connected to an e355
Frame. When a tablet is connected to e355 Frame, the payment application in the
tablet can utilize the e355 device to perform payment transactions.
To attach the device
to the frame 1To unlock, turn the locking screws counter-clockwise.
2Gently slide the e355 device downwards until it locks in place.
3Turn the locking screws clockwise to secure the e355 device from the e355
Frame.
To remove the device
from the frame 1To unlock, turn the locking screws counter-clockwise.
2Push the Eject Button downwards to disengage the e355 device from the
e355 Frame.
3Turn the locking screws clockwise.
Attaching a Tablet to
the e355 Frame
Follow these procedures to attach/remove a tablet to/from the e355 Frame.
To attach a tablet to
the frame 1Take out the Removable Module by turning the locking screws counter-
clockwise and sliding the Eject Button to the right.
2Insert the tablet by aligning the Tablet Connector on the e355 Frame with the
tablet’s connection port.
3Place the Removable Module back by guiding the pins to the slots on the e355
Frame.
4Turn the locking screws clockwise to secure the tablet to the e355 Frame.
NOTE
When turning the locking screws, place the e231 on a smooth and flat surface to
avoid scratching the tablet screen.