VeriFone VX 820 Duet Installation and user guide

How to
Surcharge

Surcharge
Merchants have the ability to charge customers an additional
fee for paying by debit or credit cards – surcharging.
The surcharge can be either a fixed fee or a percentage
fee based on the value of the transaction.
A surcharge fixed fee amount that is greater than $3 or
a percentage amount greater than 15% is prohibited by
the terminal.
If you do decide to charge customers a fee for paying by
a debit or credit card you will need to make sure you do
not act in a misleading or deceptive way.
You should ensure customers are aware of the following:
• Customer are aware of the extra charge.
• How much it will be before the transaction is entered into.
This can be done in many ways, including in-store notices
or prominent messages on bills. Customers can choose
whether to pay the card fee or to use another form of
payment; eg. cash. The customer will have the option on
the terminal screen to not accept the surcharge and cancel
the transaction.

3.4 surcharge setup
step 1
Press the [FUNCTION] key on the
touch screen.
step 2
Using the keypad, enter [5] [6]
and press [SELECT].
step 3
Select option 4. Merchant
Options and press [SELECT].
step 4
Use the arrows on the touch
screen to highlight the Merchant
you wish to change the
surcharge values for and
press [SELECT].
Note: This option will only
appear if there is more than one
merchant loaded in this terminal.

step 5
Select option 2. Surcharge
press [SELECT].
step 6
Press [ENABLE] to add the
merchant to the All Merchant
surcharge value group, or Press
[DISABLE] to enter individual
surcharge values.
Note: Select All Merchants in
step 4 to charge the individual
surcharge values for merchants
that have the All Merchant
option enabled.
step 7
Press [YES] to make changes
to surcharge values.
step 8
Press [ENABLE] to activate
surcharging.
Press [DISABLE] to deactivate
surcharging.

step 9
Press [ENABLE] to enable
the prompt during a EFTPOS
transition.
Press [DISABLE] to remove
the prompt.
step 10
Scroll to the card type.
For example 2. Visa CR
then press [SELECT].
step 11
Press [YES] to ACCEPT these
types of cards on your terminal.
Press [NO] to cancel and return
to the home screen.

step 12
Press [YES] to set up SURCHARGE
for these types of cards on your
terminal.
Press [NO] to cancel and return
to the home screen.
step 13
Choose whether you want the
surcharge amount to be a fixed
fee or a % of the total then
press [SELECT].
step 14
Enter a percentage amount
(max 15%) or a fixed fee
amount (max $3.00).
Press [OK].

step 15
Check the confirmation screen
and press [YES] to confirm or
[NO] to cancel.
step 16
Repeat these steps for each card
type, account type and surcharge
method you want applied.
Press [CANCEL] to exit the menu.
A report will print listing
each card type your terminal
accepts and the fixed amount
or percentage fee that
applies where.

©2017 National Australia Bank Limited ABN 12 004 044 937 22840
©2017 HICAPS Pty Ltd ABN 11 080 688 866 A140071-1217
HICAPS Help Desk
1300 650 852
www.hicaps.com.au