VeriFone P630 User manual

www.verifone.com
P630
Installation Guide
Verifone Part Number DOC560-333-EN-B, Revision B

Installation Guide P630
2
© Verifone Inc. All rights reserved.
P630 Installation Guide
© 2023 Verifone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any
form without the written permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has
attempted to ensure the accuracy of the contents of this document, this document may include errors or
omissions. The examples and sample programs are for illustration only and may not be suited for your
purpose. You should verify the applicability of any example or sample program before placing the
software into productive use. This document, including without limitation the examples and software
programs, is supplied “As-Is.”
Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks
associated with Verifone’s products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective
holders.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
Verifone, Inc
1-800-Verifone
www.verifone.com
Verifone Part Number DOC560-333-EN-B, Revision B

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© Verifone Inc. All rights reserved.
Contents
Preface 7
Audience 7
Organization 7
Related Documentation 7
Conventions and Acronyms 8
1. Device Overview 11
Features and Benets 12
Back Functions 12
Ease of Use and Ergonomics 13
2. Setup 15
Device Location 15
Ease of Use 15
Environmental Factors 15
Electrical Considerations 16
Contactless Considerations 16
PIN Protection Measures 17
Ensuring User Privacy 18
Inside the Shipping Carton 18
SAM/TF Cards 20
Installing or Changing SAM/TF Card 21
Power Supply 21
Manual Startup 23
Cable Connections 23

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Attaching a Cable Connector to the P630 24
Connection to Another Verifone Terminal 25
Serial Connection 25
RS-232 Connection Using an External Power Brick 26
Ethernet Connection with External Power Brick 27
Smart Card Reader 29
Conducting a Smart Card Transaction 29
Magnetic Stripe Card Reader Use 30
Conducting a Credit/Debit Card Transaction 30
Contactless Transactions 30
Performing Contactless 31
Transactions 31
Optional Accessories 32
Privacy Shield 32
Installing the Privacy Shield 33
Mounting Plate 33
Attaching a Mounting Plate to P630 33
Mounting P630 with Mounting Plate to a Wall or Flat Surface 33
Mounting P630 to a Flat Surface (Without a Mounting Plate) 34
Mounting P630 with Mounting Plate to a Vertical Bracket 34
Mounting Considerations 34
External Camera 35
Periodic Inspection 37
3. Specications 38
Unit Power Requirements 38
Temperature 38
Humidity 38
External Dimensions 38

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Weight 38
Processor 39
Display 39
Magnetic Card Reader 39
Primary Smart Card 39
Security 39
4. Maintenance and Cleaning 40
General Care 40
Additional Safety Information 41
Surface Cleaning 41
Smart Card Cleaning 42
Cleaning the SCR 42
Magnetic Stripe Cleaning 43
Decommissioning/ Removal from Service 43
5. Verifone Service and Support 45
Returning a Device for Service 45
Accessories and Documentation 47
Cables 48
Power Supply 48
Stylus Pen 48
Stylus Holder 48
Cleaning Kit 48
Documentation 49
External Camera 49
Camera Door 49
Camera Cable 49

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6. Troubleshooting Guidelines 50
Display Panel Does Not Work 51
Keypad Does Not Respond 52
Transactions Fail to process 52
Check Magnetic Card Reader 52
Check Smart Card Reader 52
7. Caution and Warning Messages 53
Caution and Warning Messages 53

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© Verifone Inc. All rights reserved.
Preface
This guide is the primary source of information for setting up and installing the P630 device.
Audience
This guide is useful to the engineers who are involved in installing and conguring the P630 device.
Organization
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the P630 device.
Chapter 2, Setup. Explains how to setup and install the P630 device, select a location, and establish
connection with other devices.
Chapter 3, Specications. Discusses power requirements and dimensions of the P630 device.
Chapter 4, Maintenance and Cleaning. Explains how to maintain your P630 device.
Chapter 5, Verifone Service and Support. Provides information on how to contact your Verifone
representative or service provider and information on how to order accessories and documentation from
Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a
problem in device installation.
Chapter 7, Caution and Warning Messages. Shows the UL/cUL certication compliant translations of all
Warning and Caution messages in this installation guide.
Related Documentation
To learn more about the P630 device, refer to the following set of documents.
P630 Certications and Regulations VPN DOC560-101-EN
P630 Quick Installation Guide VPN DOC560-102-EN

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© Verifone Inc. All rights reserved.
P630 Camera Quick Installation Guide VPN DOC560-103-EN
P630-2 Installation Guide VPN DOC560-334-EN
Conventions and Acronyms
This section describes the conventions and acronyms used in this guide.
Document Conventions
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1: Document Conventions
Convention
Meaning
Example
Blue
Text in blue indicates terms that are
cross referenced.
See Conventions and Acronyms.
The light bulb icon is used to highlight
important information.
RS-232-type devices do not work on
the P630 communication port.
The caution symbol indicates possible
hardware or software failure, or loss of
data.
The unit is not waterproof or dustproof
and is intended for indoor use only.
The lightning symbol is used as a
warning when bodily injury might
occur.
Due to the risk of shock do not use the
unit near water.
Acronym Denitions
Various acronyms are used in place of the full denition.
Table 2 presents acronyms and their denitions.

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© Verifone Inc. All rights reserved.
Table 2: Acronym Denitions
Acronym
Denitions
3DES
Triple Data Encryption Algorithm
AC
Alternating Current
ANSI
American National Standards Institute
cUL
Underwriters' Laboratories of Canada
DC
Direct Current
DUKPT
Derived Unique Key Per Transaction Method as dened in the
VISA’s POS Equipment Requirement: PIN processing and Data
Authentication, International Version 1.0, August 1988
ECR
Electronic Cash Register
EMV
Europay, MasterCard and Visa
ISO
International Organization for Standardization
MRA
Merchandise Return Authorization
MSAM
Multiple Secure Access Module
LAN
Local Area Network
LCD
Liquid Crystal Display
LED
Light-Emitting Diode

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© Verifone Inc. All rights reserved.
PED
PIN Entry Device
PIN
Personal Identication Number
POS
Point-of-Sale
RS-232
Recommend Standard number 232
SAM
Secure Access Module
TF
Trans Flash
UL
Underwriters Laboratories
USB
Universal Serial Bus
VPN
Verifone Part Number

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© Verifone Inc. All rights reserved.
1. Device Overview
The P630 is Verifone’s next-generation integrated retail PINpad
device. Its touchscreen functionality and sophisticated design are
perfect for high-end retail establishments.
The P630 device is a consumer-facing handheld device. It can also
be x-mounted in integrated retail scenarios. The product’s design is
equally appealing as a handheld PINpad and robust enough to look
and function appropriately in a xed mount setting.
The Verifone P630 device allows electronic payment transactions to
be processed. This payment processing solution with a fully
integrated POS can scan barcodes, QR codes and products with the
help of an integrated camera.
It can run on Android applications, like loyalty and inventory. It also
enables clients to remotely monitor and update their devices using
Verifone’s estate management solution. The P630 device supports
Bluetooth and Wi-Fi and meets PCI-PTS 6.x SRED requirements for
maximum security.
The Verifone P630 device supports all payment methods - magnetic
stripe, EMV, and NFC/Contactless Reader, including Apple Pay,
Google Pay, and Samsung Pay mobile wallets. The easy-to-read
color touch screen supports all payment-related user interactions
and keypad for secure PIN entry.

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© Verifone Inc. All rights reserved.
Figure 1:
P630 Touch
Features and
Benets
The P630 includes the following features:
•Capacitive touch LCD
•Secure keypad supporting 3x5 matrix containing 0-9, *, #,
Cancel, Backspace/Clear and Enter keys
•Supports telco-style format
•Dual-function Backspace/Clear key
•Customer-entry for Cancel and Enter keys
Back Functions
The rear of the P630 device shows the following:
•Cable connector compartment.
•Threaded grommets for attaching the mounting plate.
•A dual-stack (uSD+2SAMs) is built into the back of the unit
to support stored-value card programs or other merchant
card requirements.

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© Verifone Inc. All rights reserved.
Ease of Use and Ergonomics
•Sleek and stylish shape occupies minimal counter space.
•Bold, ergonomic design ts comfortably in the palm of a
hand.
•Large, hard-rubber keys provide improved tactile feedback,
minimizing errors and maximizing ease of use for consumers
of all ages.
•Intuitive telco-style interface and coloured control keys
simplify training and reduce support requests.
•320 (RGB) x 480 TFT (HVGA) display with a capacitive touch
panel.
•The rugged and reliable design.
•Connects with most POS payment terminals.
•Supports payment transactions in a variety of payment
environments.
Critical Security Protection
•Offers a choice of Master/Session or DUKPT key-
management method to protect PIN-based transactions.
•Offers secure, reliable PIN input for expanding the range of
PIN-based transactions.
•PCI-compliant for secure solutions, meeting the PED
standard.
•Meets ISO and ANSI standards for PIN encryption, key
management, and MAC.
•The rugged and reliable design absorbs hard knocks found
at point-of-sale counters.
•Connects with most POS payment terminals, PCs and
ECRs.

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© Verifone Inc. All rights reserved.
Security
Contactless Capability
Wireless Communication
Capability
•Incorporates tamper-detection circuitry to resist unauthorized
intrusion and supports a broad spectrum of software-based
security features.
•PCI PTS 6.x approved for debit and other PIN-based
transactions.
•EMV Level 1 Type Approval.
•Supports reliable security available including TLS/SSL.
•With Kensington lock feature resident in the terminal as part
of the case.
•Advanced contactless architecture that future-proofs
investment with a single contactless interface (SingleCl),
SoftSAMs and side-by-side application architecture.
•On-screen tap zone for optimized user experience.
•Accepts EMV, NFC and mag-stripe contactless payments as
well as PIN based transactions.
•Bluetooth:
•Supports BT v4.2 LE
•WLAN:
•Supports 2.4GHz/5.0GHz frequency band
•Supports 802.11 a/b/g/n up to 150Mbps
•Supports AP mode

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© Verifone Inc. All rights reserved.
2. Setup
Device Location
Ease of Use
Environmental Factors
This chapter describes the setup procedures for the P630 in the
following sections:
•Device Location
•PIN Protection Measures
•Inside the Shipping Carton
•SAM/TF Cards
•Power Supply
•Cable Connections
•Smart Card Reader
•Magnetic Stripe Card Reader Use
•Contactless Transactions
•Optional Accessories
•Periodic Inspection
Following are the guidelines used to select an ideal location for the
terminal.
•Select a location convenient for both merchant and cardholder.
•Select a at support surface, such as a countertop or table, or
mount it on a mounting stand supplied by Verifone.
•Select a location near a power outlet, POS, ECR, or computer
connected to the terminal. Do not string cables or cords across a
walkway for safety.
•Do not use the unit where there is high heat, dust, humidity,
moisture, caustic chemicals, or oils.
•Keep the unit away from direct sunlight and anything that radiates
heat, such as a stove or a motor.

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© Verifone Inc. All rights reserved.
•Do not use the terminal outdoors.
CAUTION
The terminal is not waterproof or dustproof. It is intended for indoor use only.
Any damage to the unit from exposure to rain or dust can void any warranty.
Electrical Considerations
•Avoid using this product during electrical storms.
•Avoid locations near electrical appliances or other devices
that cause excessive voltage uctuations or emit electrical
noise (for example, air conditioners, electric motors, neon
signs, high-frequency or magnetic security devices, or
computer equipment).
•Do not use the terminal near water or in moist conditions.
•Disconnect the device from its POS terminal before cleaning.
WARNING
Do not use the terminal near water, including a bathtub, washbowl, kitchen
sink or laundry tub, in a wet basement, or near a swimming pool to avoid
shock or damage.
Contactless
Considerations
Avoid having metallic objects in the proximity of a contactless
antenna. If you need to mount the terminal to vertical or inclined
surfaces, use a at, non-metallic mounting plate.
CAUTION
Using an enclosed metal frame or mount may negatively affect contactless
performance.

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© Verifone Inc. All rights reserved.
PIN Protection
Measures
Use the following techniques to provide effective screening of PIN-Entry
Devices (PEDs) during the PIN-entry process. You can use these
methods in combination, although in some cases a single method might
sufce.
•Position the terminal on the check-in stand in such a way as to block
visual observation of the PIN-entry process. Examples include:
•Visual shields designed on the check-in stand. The shields
may be solely for shielding purposes or may be part of the
general check-in stand design.
•Position the terminal so that it is angled in such a way that PIN
spying is difcult.
•Install the PED on an adjustable stand that allows consumers to
swivel the terminal sideways and/or tilt it forward/backward to a
position that makes visual observation of the PIN-entry process
difcult.
•Position in-store security cameras so that the PIN-entry keypad is not
visible.
The following table describes the two preferred mounting methods and
the recommended measures to protect against PIN capture in four
observation corridors:
Method
Cashier
Customer
in Queue
Customers
Elsewhere
On-site
Cameras
Countertop
without
stand
Use
signage
behind
the PED
Install so
that
customer
is between
PED and
next in the
queue
No action
needed
Do not install
within view of
cameras

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© Verifone Inc. All rights reserved.
Ensuring User
Privacy
Inside the
Shipping Carton
Countertop
with stand
No
action
needed
Install so
that
customer
is between
PED and
next in the
queue
No action
needed
Do not install
within view of
cameras
Verifone also recommends instructions to the cardholder regarding safe
PIN-entry. This can be done with a combination of:
•Signage on the PED
•Prompts on the display, possibly with a click-through screen
•Literature at the point of sale
•A logo for safe PIN-entry process
Use the following guidelines to protect the user’s privacy when he enters
his Personal Identication Number (PIN):
•The area of visibility should not be larger than a cone taken from the
number 5 key at an angle of 45° and covering an area of 270° directly
in front of the user.
Open the shipping carton and carefully inspect its contents for possible
tampering or shipping damage. The terminal is a secure product.
Tampering causes it to cease to function or to operate in an unsecured
manner.
1. Remove and inspect the contents of the shipping carton. The
terminal ships in multiple congurations. The carton may include all
or any of the following:
•Device
•Connectivity cable

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© Verifone Inc. All rights reserved.
2. Remove all plastic wrapping from the terminal and components.
3. Remove the clear protective lm from the display.
4. Save the shipping carton and packing material for future repacking
or moving of the device.
WARNING
Do not use the terminal near water, including a bathtub, washbowl, kitchen sink or
laundry tub, in a wet basement, or near a swimming pool to avoid shock or
damage.
CAUTION
This device is a secure product, and any tampering can cause it to cease to
function or operate in an unsecured manner.
NOTE
Power supply, connectivity cubes and base modules are shipped separately or
depending on customer requirements.

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© Verifone Inc. All rights reserved.
SAM/TF Cards
You may need to install one or more security access module (SAM) cards
or replace the old cards.
To install or replace SD card:
1. Turn off the terminal.
2. Place the terminal face down on a soft and clean surface.
3. Remove cable cover as shown in Error! Reference source not found.
4. Insert the card into the slot.
Figure 2:
SAM/TF Slots
CAUTION
Observe standard precautions in handling electrostatically sensitive devices.
Electrostatic discharges can damage the equipment. Verifone recommends
using a grounded anti-static wrist strap.