VeriFone TRANZ 380 User manual

Credit Sale
1Press ONE key on the terminal.
If debit is activated, choose CREDIT when prompted
to select sale type.
2Swipe card through vertical slot as shown on terminal*
* If the magnetic stripe cannot be read by the terminal, a
sales slip must be imprinted with the credit card information
to verify that the card was present at the time of the
transaction. Failure to imprint the card may result in a
chargeback.
For manual entry:
•Key in card number and press ENTER.
•Key in card expiration date press ENTER.
(Example: for December 2001, enter 1201.)
4Key indollaramount of transaction,then pressENTER.
NOTE:Prompting messages vary based on card type
and setup. Terminal may display the following prompts:
•Tax Amount. Key the appropriate information, press ENTER.
•Operator ID: Key the appropriate information, press ENTER.
•Invoice Number. Key the appropriate information, press ENTER.
•Recurring Y/N? (Press 9for yes, 6for no.)
•Phone Order Y/N? (Press 9for yes, 6for no.)
(If yes refer to AVS instructions.)
•E-Commerce Y/N? (Press 9for yes, 6for no.)
(If yes refer to E-Commerce instructions.)
•Card Present Y/N? (Press 9for yes, 6for no.)
(If yes refer to AVS instructions.)
•Customer Code. Key the appropriate information, press ENTER.
5Transaction complete - Sale Captured.
•Receipt prints if transaction is approved. Wail till finished.
•Have customer sign receipt and place in cash register drawer.
•Terminal displays transaction response. Press Clear.
Credit Return/Refund
1
Press TWO key on the terminal.
If debit is activated, choose CREDIT when prompted to
select refund type.
2Swipe card through vertical slot as shown on terminal*.
For manual entry:
•Key in card number and press ENTER.
•Key in card expiration date press ENTER.
(Example: for December 2001, enter 1201.)
3Key in refund amount and press ENTER.
NOTE:Prompting messages vary based on card type
and setup.Terminal may display the following prompts:
•Tax Amount. Key the appropriate information, press ENTER.
•Operator ID: Key the appropriate information, press ENTER.
•Invoice Number. Key the appropriate information, press ENTER.
•Customer Code. Key the appropriate information, press ENTER.
4Transaction complete - Return/Refund captured.
•Receipt prints if transaction is approved. Wail till finished.
•Have customer sign receipt and place in cash register drawer.
•Terminal displays transaction response. Press Clear.
Credit Ticket Only
1PressFIVE key on the terminal.
Manually enter card information.
•Key in card number and press ENTER.
•Key in card expiration date and press ENTER.
(Example: for December 2001, enter 1201.)
2Key in dollar amount of transaction,then press ENTER.
NOTE:Prompting messages vary based on card type
and setup.Terminal may display the following prompts:
•Tax Amount. Key the appropriate information, press ENTER.
•Total Auth Amount. Key the appropriate information, press ENTER.
•Operator ID: Key the appropriate information, press ENTER.
•Invoice Number. Key the appropriate information, press ENTER.
•Phone Order Y/N? (Press 9for yes, 6for no.)
(if yes was chosen then you will get a prompt for Order Number)
- Order Number? Key the appropriate information, press ENTER
•Customer Code. Key the appropriate information, press ENTER.
•Enter Auth Code. Key the appropriate information, press ENTER.
•AVS Response. Key the appropriate information, press ENTER.
•ACI. Key the appropriate information, press ENTER.
•TID. Key the appropriate information, press ENTER.
3
Transaction complete - Ticket Only captured.
•Receipt prints if transaction is approved. Wail till finished.
•Have customer sign receipt and place in cash register drawer.
•Terminal displays transaction response. Press Clear.
When given an approval code by an operator, you must
complete a Credit Ticket Only transaction to enter item
into terminal and print receipt for customer to sign.
Debit Sale
3Swipe card through vertical slot as shown on pinpad.
NOTE: All debit card transactions must be swiped;debit card
numbers may not be entered manually.
2Key in Debit Sale amount and press ENTER.
•Tax Amount? Key the appropriate information, press ENTER.
•Cash Back? Key the appropriate information, press ENTER.
4Customer enters PIN at the pinpad,then press ENTER..
NOTE:
Prompting messages vary based on card type and
setup. Terminal may display the following prompts:
•Operator ID: Key the appropriate information, press ENTER.
•Invoice Number. Key the appropriate information, press ENTER.
5Transaction complete - Debit Sale captured.
•Receipt prints if transaction is approved. Wail till finished.
•Have customer sign receipt and place in cash register drawer.
•Terminal displays transaction response. Press Clear.
1Press ONE key on the terminal.
Choose DEBIT (ATM) when prompted to select sale type.
3Swipe card through vertical slot as shown on pinpad.
NOTE: All debit card transactions must be swiped;debit card
numbers may not be entered manually.
Debit Return/Refund
1Press TWO key on the terminal.
Choose DEBIT (ATM)when prompted to select sale type.
2Key in Debit Refund amount, then press ENTER.
•Tax Amount? Key the appropriate information, press ENTER.
5Transaction complete - Debit Return/Refund captured.
•Receipt prints if transaction is approved. Wail till finished.
•Have customer sign receipt and place in cash register drawer.
•Terminal displays transaction response. Press Clear.
TRANZ 380
QUICK REFERENCE GUIDE
FRET38A
RETAIL/DIRECT MARKETING
ETC TYPE 7 APPLICATION
4Customer enters PIN at the pinpad,then press ENTER..
NOTE: Prompting messages vary based on card type and
setup.Terminal may display the following prompts:
•Operator ID: Key the appropriate information, press ENTER.
•Invoice Number. Key the appropriate information, press ENTER.
3CVV2 Indicator - Choose the appropriateValue.
0 = Skip 1 = Present
2 = Can’t Read 9 = Not Present
NOTE:If option “1 = Present”was chosen you will be
prompted to enter the CVV2 value on the card.
•Key in the CVV2 value and press ENTER.

Additional Terminal Functions
Void A Credit Transaction.
•Press FOUR key on the terminal.
•Enter item # or press ENTER for the last transaction.
•If correct item is displayed, then press ENTER.
•Screen will display Void-Press ENTER, press the ENTER key.
•Terminal will display ENTER to confirm.
•Hit ENTER one more time to void transaction.
NOTE:Debit transactions cannot be edited or voided.
View A Credit Transaction.
• Press BLUE function key, then the ONE key.
•Enter card type, press the ENTER key.
•Enter item # or press ENTER for the first transaction.
•Hit the ENTER key to scroll till desired item is displayed.
•Use the * or # keys to scroll through the detail of the transaction.
Terminal Displays:
Item# TransType Total Amount
001 S $$$$$.cc
Close Batch.
• Press NINE key on the terminal.
•Enter AMOUNT.Key the appropriate information, press ENTER.
•Reporting Y/N? (Press 9for yes, 6for no).
•If yes was chosen the terminal will prompt for Print Option.
- Option 1 = Detail Report
- Option 2 = Totals
NOTE:All reports must be printed prior to settlement.
If your terminal is set for AUTO CLOSE, it will automatically
close and print a closing report at the preset time each day.
Amex:
Diners:
Discover:
VISA/MC:
Customer Support:
Card Name Merchant Number Phone Number
Reprint a Receipt.
•Press BLUE Function key, then the FIVE key .
•Terminal will display Print Option?
•Press the THREE key for reprint.
•Terminal will display Enter Item #.
•Key the appropriate information, then press the ENTER key.
ETC-048
ViewTerminalTotals.
•Press BLUE function key, then the TWO key.
•Select 1 for Card Totals, or 2 for Operator ID totals.
•If Option 1 Card Totals was chosen the following prompt displays:
- Enter Card Type. Key in card type or press ENTER.
Terminal Displays:
TransType Count Total Amount
TT S $$$$$.cc
•If Option 2 Operator ID Totals was chosen the following
prompt displays:
Terminal Displays:
Count Operator Operator Amount
N NN $$$$$.cc
Address Verification (AVS)
Visa and MasterCard offer the Address Verification Service
(AVS) to merchants.This service reduces chargebacks by
allowing merchants to check customers’addresses and/or
ZIP codes against their credit card account numbers while
performing authorizations.
Address verification is usually performed for manually
entered sales,mail/phone orders and other transactions in
which the credit card is not present.If your terminal
prompts for AVS address or ZIP code verification,please
follow these steps.
Transaction complete.Sale captured.
•Receipt prints if transaction is approved. Wail till finished.
•Have customer sign receipt and place in cash register drawer.
•Terminal displays transaction response. Press Clear.
If address information was entered, a one-character verification
response code is returned along with the approval code. Please
consult your financial institution for a current list of verification
response codes and information regarding the use of these codes.
A- Address matches, ZIPcodes does not match.
E - Ineligible transaction.
N - Address and ZIPcode do not match.
R - Re-enter, system unavailable.
S - Service not supported.
U - Address information not available.
W - Nine digit ZIPcode matched, address does not match.
X - Exact match of address and nine digit ZIPcode.
Y- Five digit ZIPcode matches, address does not.
E-Commerce
E-commerce transactions are those where the cardholder
supplies their credit card information to the merchant over
the Internet.
E-commerce transactions must be properly identified in
the authorization request sent to Visa or MasterCard.If
you accept E-commerce transactions your terminal will
prompt you to identify those transactions.
If your terminal prompts for E-commerce?
•Press 9 for yes, 6 for no.
•If yes is selected and the card is a Visa, the following prompts
will occur:
- 7 = Channel Encrypted
- 8 = Non-Secure
•If the customers order information was entered on a secure
order page press “7”. If the customers order information was
delivered via e-mail or another non-secure method, press “8”.
NOTE:For additional information or questions regarding
E-commerce transaction requirements,please contact
your financial institution.
If your terminal prompts AVS Address?
Enter only the first five numeric digits (or up to the first space)
of the customers home address; do not attempt to enter any
alpha characters for street names.
Example: If address is ... You enter ...
One Main Street 1
123 First Ave. 1 2 3
23 Main St., No. 56 2 3
4567 Main St, Apt. 89 4 5 6 7
34567 Main St., Apt. C-12 3 4 5 6 7
•Press ENTER.
If your terminal prompts for AVS ZIP?
•Enter the customers 5 or 9 digit ZIPcode, press ENTER.