VeriFone VX 675 User manual

Rev. 3 Paper Roll Size: 57 x 38 mm
VX 675 COLOUR OPERATIONS GUIDE
HOW DO I KNOW IF THERE ARE STORED EOV TRANSACTIONS?
1. Press the scroll button until PRINT UTILITY is displayed
2. Select PRINT UTILITY
3. Select STORED TOTALS*
The report printed will indicate the number of Electronic Ofine Vouchers and the total amount stored.
After pressing the stored totals button, if the message “No Pending Trans” or “Empty Batch” is displayed, then there are
no stored transactions (including EOV transactions).
NOTE: Printing stored totals will print a summary that includes EOV, Contactless ofine, EMV ofine, credit card tipping,
hospo auth, and reversals.
HOW DO I PRINT ALL THE STORED EOV TRANSACTIONS?
1. Press the scroll button until PRINT UTILITY is displayed
2. Select PRINT UTILITY
3. Select PENDING ALL*
The report will print each individual transaction.
It is recommended to check the stored totals report prior to selecting PENDING ALL to determine the number of stored transactions.
Otherwise, a large number of transactions could be printed and the process cannot be stopped once started.
NOTE: Printing all stored transactions will print any stored EOV, Contactless ofine, EMV ofine, credit card tipping,
hospo auth, and reversal receipts currently stored in the terminal.
HOW DO I UPLOAD / TRANSMIT EOV TRANSACTIONS TO THE NETWORK?
The terminal will automatically upload / transmit EOV transactions once it re-establishes the connection with the EFTPOS
network by the terminal performing a successful automatic logon or the operator performing a successful manual logon. If
required, a manual upload can be done.
1. Press the scroll button until UTILITY is displayed
2. Select UTILITY
3. Select UPLOAD OFFLINE*
If the terminal has no stored EOV transactions the terminal will display “NO OFFLINE TRANS TO UPLOAD”.
When uploading EOV transactions the terminal will display “PROCESSING X OF XX”, where:
X is the number of transactions transmitted since the start of EOV upload and XX is the total number of transactions to be uploaded.
If there are a large number of transactions to be uploaded and the operator wishes to use the EFTPOS terminal, they can interrupt the
upload by pressing the Cancel key (the terminal may take several seconds to respond to the cancel key), it will then prompt the
operator to conrm the halting of the upload when the upload is able to be halted .
If an EOV transaction is declined, a declined receipt will be printed. This means the transaction will not be credited to your merchant
account. Resolution of such transactions then needs to be managed directly with your acquiring bank.
NOTE: Uploading transactions will only upload EOV, contactless ofine, EMV ofine and reversals. The remainder(credit card tipping
and hospo) will not be uploaded and need to be processed through the Tipping / Hospo menu.
VX675 COLOUR OPERATIONS GUIDE
TURNING ON
There are two ways to power up the terminal
1. Either connect the power cord /
place into the charging cradle
OR
2. Press and hold the GREEN
button for approx 5 seconds
until the terminal beeps
and the screen
lights up
TURNING OFF
1. Unplug the power cord or pick
up the terminal off the
charging base
2. Press and hold the RED
button for approx 5 seconds
until the terminal stops
beeping and the screen
changes to display
SHUTTING DOWN.
REPLACING PAPER
NOTE: Paper feeds from the bottom
CHARGING

PURCHASE WITH PIN
1. Press 1 for PURCHASE*
2. Type amount of purchase and press ENTER
3. Present customer card
4. Customer selects account and enters PIN
PURCHASE + CASH WITH PIN
1. Press 2 for PURCHASE + CASH*
2. Type amount of purchase and press ENTER
3. Type amount of cash out and press ENTER
4. Present customer card
5. Customer selects account and enters PIN
CASH OUT WITH PIN
1. Press 3 for CASH OUT*
2. Type amount of cash out and press ENTER
3. Present customer card
4. Customer selects account and enters PIN
PRINT LAST RECEIPT
1. Press the Scroll button until REPRINT
RECEIPT is shown
2. Select REPRINT RECEIPT
3. Select LAST RECEIPT*
LOG ON
1. Press 4 for LOG ON*
PURCHASE WITH SIGNATURE
1. Press 1 for PURCHASE*
2. Type amount of purchase and press ENTER
3. Present customer card
4. Customer selects CREDIT then ENTER
5. Customer signs receipt
6. Check signature
7. Select YES or NO for signature verication
CONTACTLESS PURCHASE
1. Press 1 for PURCHASE*
2. Type amount of purchase and press ENTER
3. Present customer card
4. Transaction will either complete or prompt
customer to enter PIN or sign receipt before
completing
SETTLEMENT CUTOVER
1. Press the Scroll button until SETTLEMENT
is shown
2. Select SETTLEMENT
3. Select CUTOVER*
4. Select YES to conrm cutover
REFUND
1. Press the Scroll button until REFUND is shown
2. Select REFUND*
3. Swipe Merchant Card
4. Type Merchant PIN and press ENTER
5. Type amount to refund and press ENTER
6. Present Customer Card
7. Customer selects account and either PIN or
SIGNATURE
* Note: If you are using a Multi-merchant terminal then you
will have to select the merchant and press Slct key.
VX675 COLOUR OPERATIONS GUIDE
CONTACTLESS
What is a Contactless transaction?
A contactless transaction is where the card holder taps their card against the terminals screen next to the contactless
logo. When the cardholder taps their contactless card, the terminal will beep and the 4 LEDs will light up to indicate a
good read. What happens next is determined by the card, where the terminal will prompt for one of the below:
- Signature required
- PIN Entry
- None of the above (ie: no cardholder verication)
Depending on the card conguration, the transaction could be approved either online or ofine. For ofine transactions
they are stored in the terminal and sent to the network when the terminal is idle.
PROCESSING TRANSACTIONS IN EOV MODE
EOV will be automatically offered on the terminals. This will be indicated by the message PROCESS TRANSACTION OFFLINE
Y/N? If you select YES then the terminal will attempt to process ofine. If you select NO, the terminal aborts and returns to the
idle screen.
After the rst transaction has failed the following process will occur if the second transaction also fails with a transmission error:
Swipe Card transaction – When the second transmission error receipt has been printed, the terminal will prompt to process the
transaction ofine. If the operator chooses:
• “YES”, then the transaction will be processed ofine without the need to re-swipe the card
• “NO”, then the terminal will return to the idle screen
Chip Card transaction – When the second transmission error receipt has been printed the terminal will return to the idle screen.
Starting the third transaction will cause the terminal to prompt to process the transaction ofine.
Key EOV Facts
Only card present Purchase transactions are permitted while the terminal is in EOV mode. No other transactions are permitted.
Most debit and credit cards will be able to be processed and approved when the terminal is in EOV mode, but the terminal will
have to perform a series of risk management processes in order to approve the transaction. E.g. Only one transaction per card.
Swipe card transactions will always request the card holder to sign the receipt, whereas chip card transactions could require the card holder
to enter their PIN. If the correct PIN is entered, the transaction will be accepted and the card holder does not sign the EFTPOS receipt.
AMEX (American Express) or JCB card – these are not supported in EOV mode.
HOW DO I GET OUT OF EOV MODE?
Perform a manual logon. If the terminal is able to re-establish a connection an accepted logon receipt will be printed.
1. Press 4 for LOG ON*
If the manual logon fails then contact your reseller / support number on what to do next.
Until EOV transactions have uploaded you must ensure no changes are made to your terminal otherwise these
transactions can be lost.
ELECTRONIC OFFLINE VOUCHERS - EOV
What is an Electronic Ofine Voucher?
Electronic Ofine Vouchers (EOV) enable your business to continue processing EFTPOS transactions even if you
lose connectivity to your EFTPOS network. Connectivity can be lost for a number of reasons, the most common being
broadband or telephone network faults. EOV transactions are stored in the terminal until connectivity is restored and the
transactions are uploaded.