VeriFone HICAPS VX680 User manual

TMS, Vx680 Card Sales & Refunds Quick Guide, 0414, v1
Card Sales & Refunds Quick Guide
VeriFone Vx680
1. Chip & PIN Sales
2. Contactless (Where active)
3. Card Not Present (CNP) Sales
4. Refund Process
5. Receipts
For full details, also refer to your main
Vx680 User Guide
IMPORTANT: To be paid for your card transactions you must submit
them at the end of every working day with the ‘End of Day Procedure’.
See Section 1.13 (page 39) of your main Vx680 User Guide.
©TRANSAX Merchant Services. All rights reserved. TRANSAX is a registered trademark of Certegy Ltd.

TMS, Vx680 Card Sales & Refunds Quick Guide, 0414, v1
1. Chip & PIN Sale Process (Cardholder Present)
When accepting payment by credit or debit card when the cardholder is present at the time of
the transaction. For additional information, also see your main Vx680 User Guide (Section 1.3,
page 12). If your machine is set up in ‘Hotel Mode’ also see Section 1.11, page 32.
For ‘Restaurant Mode’ see section 1.12, page 37.
Chip & PIN Sale Section
If cash back is enabled for your machine and the card also supports cash back
(i.e. for most debit cards), you will be prompted to enter a cash back amount.
Select the ‘Sale’ option by touching the corresponding blue
touchscreen button.
You may need to scroll down through the menu by touching the
touchscreen button to fi nd this option.
Enter the sale value (e.g. for 10.76 key 1076) and press the green
ENTER key on the bottom row of keypad buttons.
Confirm the sale amount is correct. Press the green ENTER key on
the bottom row of keypad buttons for YES, or the red CANCEL key
for NO and re-enter the sale amount.
Insert the credit or debit card into the front of the terminal with the
chip first, facing up.
The customer must enter their 4 digit PIN (Personal Identification
Number) - ask them to do this discreetly.
Ensure the green ENTER key on the bottom row of keypad buttons
is pressed, after the PIN has been entered.
The terminal will connect to Elavon to obtain an authorisation.
Step
1
Step
2
Step
3
Step
4
Step
5
Step
6
For information about Sales Receipts, please see part 5 of this guide.
10.76
Enter sale
amount
Confi rm Sale
Amount
10.76
Correct?
Sale
Refund
Batch
Void
MASTERCARD
10.76
Enter PIN
Present,
Swipe,key or
insert card
TOTAL
Y
ou may
touchscreen button
10.76

TMS, Vx680 Card Sales & Refunds Quick Guide, 0414, v1
2. Contactless (Cardholder Present)
Contactless is a feature on some debit and credit cards that makes purchases quicker and more
convenient for both retailers and consumers. When making a total payment below a certain limit, a
card featuring Contactless technology can simply be held to the screen of the Vx680 terminal to pay
- rather than inserting the card and entering a PIN.
Although a Contactless transaction does not require a PIN to be entered, from time to time the
terminal will randomly ask that the cardholder undertake a full chip and PIN transaction. This is
designed to limit fraudulent use if it is found that the card has been lost or stolen.
Cards that have the Contactless capability will be denoted by any of the following logos:
Please note that Mastercard Paypass & Maestro Paypass cards may not always use the Contactless
symbol. For additional information also see your main Vx680 User Guide (Section 1.2, page 11).
Contactless Section
Select the ‘Sale’ option by touching the corresponding blue
touchscreen button.
You may need to scroll down through the menu by touching the
touchscreen button to fi nd this option.
Enter the sale value (e.g. for 10.76 key 1076) and press the green
ENTER key on the bottom row of keypad buttons.
Confirm the sale amount is correct. Press the green ENTER key on
the bottom row of keypad buttons for YES, or the red CANCEL key
for NO and re-enter the sale amount.
Ask the Cardholder to tap their Contactless card on the screen of
the terminal. All of the green LED lights on the screen will illuminate
to confirm the card’s data has been captured.
The terminal will connect to Elavon to obtain an authorisation.
10.76
and the
Contactless
symbol:
MasterCard PayPass and Maestro PayPass are trademarks of MasterCard International Incorporated.
Contactless Poster A4:Layout 1 05/06/2009 14:53 Page 1
For information about Sales Receipts, please see part 5 of this guide.
MasterCardPayPass and Maestro PayPass are trademarks of MasterCard International Incorporated.
Contactless Poster A4:Layout 1 05/06/2009 14:53 Page 1
Enter sale
amount
Confi rm Sale
Amount
10.76
Correct?
Y
ou may
touchscreen button
Present,
Swipe,key or
insert card
TOTAL
Step
1
Step
2
Step
3
Step
4
Step
5
10.76
Sale
Refund
Batch
Void

TMS, Vx680 Card Sales & Refunds Quick Guide, 0414, v1
Step
6
3. Card Not Present (CNP) Sale Process
When accepting payment by credit or debit card when the cardholder is not present at the time of
the transaction e.g. telephone order / mail order. For additional information, also see your main
Vx680 User Guide (Section 1.6b, page 24).
CNP Sale Section
Select the ‘Sale’ option by touching the corresponding blue
touchscreen button on the bottom row of keypad buttons.
You may need to scroll down through the menu by touching the
touchscreen button key to fi nd this option.
Enter the sale value (e.g. for 10.76 key 1076) and press the green
ENTER key on the bottom row of keypad buttons.
Confirm the sale amount is correct. Press the green ENTER key on
the bottom row of keypad buttons for YES, or the red CANCEL key
for NO and re-enter the sale amount.
Key in the full card number from the front of the card.
Use the yellow CLEAR key to correct any mistakes, or press the
green ENTER key
on the bottom row of keypad buttons to confirm
the card number.
Enter the expiry date MMYY and press the green ENTER key on
the bottom row of keypad buttons.
Note: The terminal may also ask for an Issue Number printed
on certain types of debit cards.
The screen will ask whether the customer is present.
For all Cardholder Not Present (CNP) transactions press the red
CANCEL key on the bottom row of keypad buttons to select NO.
Card Not Present Section
10.76
Enter sale
amount
Confi rm Sale
Amount
10.76
Correct?
Enter
expiration
date
(MMYY)
1214
Is
customer
present?
Y
ou may
touchscreen button
Present,
Swipe,key or
insert card
TOTAL
Step
1
Step
2
Step
3
Step
4
Step
5
10.76
Sale
Refund
Batch
Void

TMS, Vx680 Card Sales & Refunds Quick Guide, 0414, v1
Step
10
Note: If there is no CVV2 number touch the blue touchscreen button next to NOT PRESENT
or if your customer cannot read the CVV2 number touch the blue touchscreen button next
to ILLEGIBLE. In either case continue to Step 9. You will be charged an Exception Fee if the
CVV2 number is not provided on CNP transactions - refer to your Schedule of Fees.
If the customer can provide the CVV2 number touch the blue
touchscreen button next to PRESENT, key in the CVV2 number
and press the green ENTER Key on the bottom row of keypad
buttons.
This step refers to AVS (Address Verification Service). Enter the
customer’s house number and press the green ENTER key on the
bottom row of keypad buttons. If a house name, leave blank and
press the green ENTER key on the bottom row of keypad buttons.
Note: This service is not available to merchants in the Republic
of Ireland, who should press the green ENTER key on the
bottom row of keypad buttons, to continue.
You will then be asked for the customer’s postcode. Only enter
the numbers from the customer’s postcode. e.g. for B91 2AA, key
912 and press the green ENTER key on the bottom row of keypad
buttons.
The terminal will connect to Elavon to obtain an authorisation.
For every CNP transaction you will be asked to key in the CVV2 number (Card Security Code)
- the last 3 digits (4 digits on American Express) found on the signature strip on the reverse of
the card.
3. Card Not Present (CNP) Sale Process, continued
Card Not Present Section
For information about Sales Receipts, please see part 5 of this guide.
Enter
customer
postal
code
912
Enter
customer
address
912
Step
7
Step
8
Step
9
Not Present
Present
Illegible
Absent
CVV2 NUMBER IS...

TMS, Vx680 Card Sales & Refunds Quick Guide, 0414, v1
Step
4
Refund Process Section
4. Refund Process
A ‘Refund’ is when the value of a transaction is credited back to a card for a sale that may have
been processed earlier in the day or on a previous date, for example, when goods are returned.
For further information regarding Refunds, see Section 1.8 (page 27) of your main Vx680
User Guide.
Select the ‘Refund’ option by touching the corresponding blue
touchscreen button.
You may need to scroll down through the menu by touching the
touchscreen button key to fi nd this option.
Enter the refund value (e.g. for 10.76 key 1076) and press the
green ENTER key on the bottom row of keypad buttons.
As soon as the refund has been processed the terminal will print the
Merchant Copy of the receipt which the customer must sign.
Insert the credit or debit card into the terminal with the chip first,
facing upwards OR swipe the card or key the card number.
Note: Refunds cannot be processed as a Contactless type
transaction.
The terminal will ask you to verify that the signature is valid and
matches that on the card. If it does, press the green ENTER key
on the bottom row of keypad buttons for YES, or the red CANCEL
key for NO.
For information about Refund Receipts, please see Part 5 of this guide.
Enter amount
10.76
10.76
Is the
signature
valid?
Y
ou may
touchscreen button
Present,
Swipe,key or
insert card
TOTAL
Step
1
Step
2
Step
3
Sale
Refund
Batch
Void

TMS, Vx680 Card Sales & Refunds Quick Guide, 0414, v1
5. Receipts
Sales Receipts
When the transaction has been authorised the terminal will print the ‘Merchant Copy’
sales receipt. Keep the receipt safe and secure for 18 months as you may be asked to
provide it in the event of a ‘Chargeback’ (i.e. any query raised by the cardholder or the
card issuer).
Secondly, the terminal will print the ‘Customer Copy’ sales receipt, this must be given to
your customer in addition to any other invoice receipt that you may provide.
For manually keyed transactions (see section 1.6a, page 22 in your main Vx680 User
Guide) please hand the Merchant Copy of the receipt to the customer to sign. Compare
the signature on the back of the card with the signature on the receipt.
Note: You will be charged an ‘Exception Fee’ if the customer’s PIN is not used to
verify the transaction (e.g. for a swiped or keyed card transaction) - refer to your
Schedule of Fees
Refund Receipts
When a refund is processed, the terminal will print the Merchant Copy of the receipt.
You
must hand the Merchant Copy of the receipt to the customer to sign. Compare the signature on
the back of the card with the signature on the receipt.
If you are satisfied that it is correct, select ENTER, and retain the signed receipt for your
records. The Customer Copy is printed next.
Tear off the Customer Copy and hand this and the card to the cardholder. The terminal
will go back to the Main Menu.
Referral Transactions
Occasionally you will receive a referral response message through your card machine,
advising you to contact the Elavon Authorisation Centre (‘Call Auth Centre’), to obtain a
manual authorisation. Please call immediately in order to proceed with the transaction.
Telephone: [phone] (UK) or 1 850 30 31 30 (ROI). You may be asked for some
further information and you will be given an Authorisation Code. Follow the instructions in
your main Vx680 User Guide (Section 1.7, page 26).
Receipts Section

TMS, Vx680 Card Sales & Refunds Quick Guide, 0414, v1
FIS is a trading name of Certegy Ltd, Registered in England, No.4215488 and Certegy (Ireland) Ltd, Registered in the Republic of Ireland, No. 126879.
Services are covered by the Financial Ombudsman Services (in the UK).
Calls to and from the company may be recorded for quality purposes. Part of FIS (Fidelity National Information Services Inc.)
If undelivered please return to:
TRANSAX Merchant Services
Certegy Ltd
Tricorn House
51– 53 Hagley Road
Birmingham
B16 8TU