VeriFone Vx-520 Series APACS 40 User manual

www.cpay.com
CREDIT SALE - OFFLINE
• Scroll down and select OFFLINE
• Enter password and press ENTER
• Swipe credit card or manually enter
the card number
• Enter sale amount and press ENTER
• Select CREDIT
• For Amex cards, the terminal will
prompt for corporate purchase card;
If YES: enter order number, customer
number and ship-to ZIP at the prompts
• Enter expiration date [MMYY], press
ENTER
• Enter last four digits of card number
• Conrm card number select F1 for Y
or F2 for N (transaction canceled)
• Select transaction type: SALE, PHONE,
WEB
• Imprint card if manual
• If Web: Encryption? Select Y or N
• Enter P.O. number and press ENTER
• Enter server ID and press ENTER
• Enter tip amount and press ENTER
• Enter six-digit authorization code and
press ENTER
• Receipt will print
• Print customer receipt? Press Y or N
CREDIT REFUND
• Scroll down and select REFUND
• Enter password and press ENTER
• Swipe credit card or manually enter
card number and press ENTER
• Enter refund amount and press ENTER
• Select CREDIT
• Enter expiration date [MMYY], press
ENTER
• For AMEX cards, the terminal will
prompt for corporate purchase card;
If YES: enter order number, customer
number and ship-to ZIP at the prompts
• If swiped:
- Enter last four digits of card number
and press ENTER
- Conrm card number and press
ENTER
• If manually entered:
- Select transaction type: SALE, PHONE,
WEB
- If Web: Encryption? Select Y or N
- Imprint card
• Enter invoice number and press
ENTER
• Enter server number and press ENTER
• If corporate card:
- Tax exempt? Select Y or N
- If N, enter tax amount and press
ENTER
• Enter tip amount and press ENTER
• Receipt will print
• Print customer receipt? Press Y or N
CREDIT VOID
Voids may only be processed on sales
within the current batch. Never void a
debit sale.
• Scroll down and select VOID
• Enter password and press ENTER
• To void last transaction, press YES; To
void another transaction, press NO
• Select method for transaction
retrieval: INVOICE NUMBER or
ACCOUNT NUMBER
• Follow terminal prompts for selected
method
• Select YES (Void), NO (Cancel) or
NEXT (Next Record)
• Receipt will print
• Print customer receipt? Press Y or N
DEBIT SALE
• Swipe debit card
• Enter sale amount and press ENTER
• Select DEBIT
• Enter invoice number press ENTER
• Enter server ID and press ENTER
• Enter cash-back amount and press
ENTER
• Enter tip amount and press ENTER
• Using the PIN pad, have customer
enter PIN and press ENTER
• Receipt will print
• Print customer receipt? Press Y or N
DEBIT REFUND
• Scroll down and select REFUND
• Enter password and press ENTER
• Swipe debit card
• Enter refund amount and press ENTER
• Select DEBIT
• Enter invoice number and press
ENTER
• Enter server ID and press ENTER
• Enter original transaction date
[MMDDYY] and press ENTER
• Enter original transaction time
[HHMMSS] and press ENTER
• Using the PIN pad, have customer
enter PIN and press ENTER
• Receipt will print
• Print customer receipt? Press Y or N
GIFT CARD REDEMPTION
LOAD GIFT CARD
• Select (F2) – Load Gift Card
• Swipe Card – Enter Amount
• Enter Manager Password
• Press Green Button
CHECK BALANCE
• Press (F3) - Card Balance
• Swipe Card – Press Green Button
• Receipt will Print Balance
REDEEM GIFT CARD
• Swipe Gift Card or Press (F1)
• Enter Amount of Sale
• Press Green Button
VOID
• “MORE” (far left purple button)
• Press Void (F1)
• Swipe Card or enter #
• Enter Transaction ID#
• Enter Void Password
• Press Green Button
Vx520 & Vx680
RETAIL & RESTAURANT
Quick Reference
Guide
A Proud Member of:
Better
Business
Bureau
Electronic
Transactions
Association
6 Consecutive Years – 2010-2015
From the Credit Card Menu or Default
Menu, press the * button above the
RED X and then press F4

AUTHORIZATION ONLY
• Scroll down and select AUTH ONLY
• Enter password and press ENTER
• Swipe credit card or manually enter
the card number and press ENTER
• Enter amount of authorization, press
ENTER
• Select CREDIT
• For Amex cards, the terminal will
prompt for corporate purchase card;
If YES: enter order number, customer
number and ship-to ZIP at the
prompts
• Enter expiration date [MMYY] and
press ENTER
• Enter last four digits of card number
• Conrm card number select F1 for Y
or F2 for N (transaction canceled)
• Imprint card if manually entered
• Enter invoice number and press
ENTER
• Enter server number and press ENTER
• Receipt will print
• Print customer receipt? Press Y or N
OPEN TAB (RESTAURANT APP ONLY)
• Scroll down and select TAB
• Enter password and press ENTER
• Select OPEN TAB
• Swipe credit card or manually enter
the card number
• Enter tab amount and press ENTER
• Select CREDIT
• For Amex cards, the terminal will
prompt for corporate purchase card;
If YES: enter order number, customer
number and ship-to ZIP at the
prompts
• Enter expiration date [MMYY], press
ENTER
• Imprint card if manually entered
• Enter last four digits of card number
• Conrm card number select F1 for Y
or F2 for N (transaction canceled)
• Enter invoice number and press
ENTER
• Enter server ID and press ENTER
• Enter v-code and press ENTER or
press ENTER for v-code options
• Enter street address number, press
ENTER
• Enter ZIP code and press ENTER
• Receipt will print
• Print customer receipt? Press Y or N
CLOSE TAB (RESTAURANT APP ONLY)
• Scroll down and select TAB
• Enter password and press ENTER
• Select CLOSE TAB
• Retrieve tab by: INV # or ACCT #
• Follow terminal prompts to locate tab
• Select YES and press ENTER
• Enter server ID and press ENTER
• Enter tab amount and press ENTER
• Enter tip amount and press ENTER
• Receipt will print
• Print customer receipt? Press Y or N
DELETE TAB (RESTAURANT APP ONLY)
• Scroll down and select TAB
• Enter password and press ENTER
• Select DELETE TAB
• Retrieve tab by: INV # or ACCT #
• Follow terminal prompts to locate tab.
Select YES if correct tab, NEXT to
select next tab, or NO to cancel, and
press ENTER
• Tab Deleted is displayed
NOTE: Italicized steps are optional and may not be prompted for. Retail and Restaurant Application function features may vary.
CREDIT SALE (SWIPED)
• Swipe credit card
• Enter sale amount and press ENTER
• Select CREDIT
• For Amex cards, the terminal will
prompt for corporate purchase card;
If YES: enter order number, customer
number and ship-to ZIP at the prompts
• Enter last four digits of card number
• Conrm card number select F1 for Y
or F2 for N (transaction canceled)
• Invoice Number
• Enter server ID and press ENTER
• Tax exempt? Select Y or N
• Enter sales tax and press ENTER
• Enter tip amount and press ENTER
• Enter customer code and press
ENTER
• Receipt will print
• Print customer receipt? Press Y or N
CREDIT SALE (EMV)
• Press F2 for Sale
• Enter sale amount and press ENTER
• Conrm amount select F1 for YES or
F2 for NO (transaction cancelled)
• Insert EMV chip card
• Remove card when prompted
• Receipt will print
• Print customer copy? Press F1 for YES
or F2 for NO.
CREDIT/DEBIT SALE
(EMV WITH PIN)
• Press F2 for Sale
• Enter sale amount and press ENTER
• Conrm amount select F1 for YES or
F2 for NO (transaction cancelled)
• Insert EMV chip card
• Using PIN pad, have customer enter
PIN and press ENTER
• Remove card when prompted
• Receipt will print
• Print customer copy? Press F1 for YES
or F2 for NO.
CREDIT SALE (MANUAL ENTRY)
• Select SALE
• Enter card number and press ENTER
• Enter sale amount and press ENTER
• Select CREDIT
• For Amex cards, the terminal will
prompt for corporate purchase card;
If YES: enter order number, customer
number and ship-to ZIP at the prompts
• Enter expiration date [MMYY], press
ENTER
• Card present? Select Y
If card is not present use CREDIT
SALE MAIL/PHONE instructions
• Imprint card and press ENTER
• Invoice Number
• Enter server ID and press ENTER
• Tax exempt? Select Y or N
• Enter sales tax and press ENTER
• Enter tip amount and press ENTER
• Enter the v-code and press ENTER or
press ENTER for v-code options
• Enter street address number, press
ENTER
• Enter ZIP code and press ENTER
• Enter customer code and press
ENTER
• Receipt will print
• Print customer receipt? Press Y or N
CREDIT SALE MAIL/PHONE
• Select PHONE ORDER
• Enter password and press ENTER
• Enter card number and press ENTER
• Enter sale amount and press ENTER
• Select CREDIT
• For Amex cards, the terminal will
prompt for corporate purchase card;
If YES: enter order number, customer
number and ship-to ZIP at the prompts
• Enter expiration date [MMYY], press
ENTER
• Select transaction type: PHONE or
WEB
• If Web: Encryption? Select Y or N
• Invoice Number
• Enter P.O. number and press ENTER
• Enter server number and press ENTER
• Tax exempt? Select Y or N
• If N, enter tax amount and press
ENTER
• Enter tip amount and press ENTER
• Enter v-code and press ENTER or
press ENTER for v-code options
• Enter street address number, press
ENTER
• Enter ZIP code and press ENTER
• Enter customer code and press
ENTER
• Receipt will print
• Print customer receipt? Press Y or N
ADJUST TIP
• Press the purple TIP ADJUST key
• Enter password and press ENTER
• Retrieve by: SERVER, AMT, ACCT or
INV #
• Enter prompted information
• Press F1 to adjust tip amount
• Enter new tip amount and press
ENTER
• Adjusted receipt will not print
• Press ENTER to adjust another
transaction
• Press CANCEL to exit when complete
ALPHA
• Press corresponding number of letter
desired
• Press ALPHA until desired letter
appears [Number + ALPHA = Letter]
ADD SERVER/CLERK
• Press ENTER
• Select SERVER/CLERK
• Enter password and press ENTER
• Select ADD SERVER/CLERK
• Enter password and press ENTER
• Enter server number and press ENTER
• Enter server password and press
ENTER
• Re-enter server password, press
ENTER
VIEW TOTALS
• Scroll down and select BATCH
TOTALS
• Select host – TSYS
• Totals will display on terminal
REPORTS
• Press the purple REPORT key
• Enter password and press ENTER
• Choose desired report: TOTALS,
DETAILS or SERVER
• Enter password and press ENTER
• Report will print
TRANSACTION REVIEW
• Scroll down and select BATCH
REVIEW
• Select method for transaction retrieval:
SERVER, AMT, ACCT or INV #
• Enter prompted information
• Use NEXT or PREV to scroll
transactions
BATCH SETTLEMENT
• Scroll down and select SETTLEMENT
• Enter password and press ENTER
• Delete open tab? Select Y or N
• Sales totals correct? Select Y or N
• Refund totals correct? Select Y or N
• DIALING, PROCESSING, GB XXX
ACCEPTED
• Report will print
FAILED SETTLEMENT
RB OR QD RESPONSE
• Terminal will display RB [NUMBER]
E [NUMBER] or QD [NUMBER]
[MMDD]
• DO NOT delete batch or continue
without Help Desk verication
• Call Help Desk
MULTI-MERCHANT
If the terminal has been programmed
with multiple merchant software, you
must select the merchant prior to
initiating a transaction.
NOTE: Multi-merchant not
supported on GPRS model
REPRINT A RECEIPT
• Press the purple REPRINT key
• Enter password and press ENTER
• To reprint last transaction, select LAST
TRANSACTION; Receipt will print
• To reprint another transaction select
ANY RECEIPT enter invoice number
and press ENTER; Receipt will print
• Print customer copy - select F1 for Y or
F2 for N
CARD TYPES ACCEPTED
• Visa
• MasterCard
• Debit Cards
• American Express
• Discover
• Carte Blanche
• Diners Club
If “partial auth” is enabled and
processed, “Partial Authorization”
and “AMOUNT DUE $--.--“will appear
on screen and “AMOUNT DUE $--.--“
will print on receipts.