VeriFone VX690 User manual

Live epos integrated User Guide 1
Live eftpos integrated
User Guide

Live epos support
For support
Email: support@liveepos.com.au
Website: support.liveepos.com.au
PC-EFTPOS Support
PC-EFTPOS provides the soware that allows communicaon between your
terminal and your point of sale soware.
www.pcepos.com
02 9998 9800
Monday to Friday: 8:30am – 10:00pm (AEST)
Saturday: 10:00am – 5:00pm (AEST)
Sunday : 10:00am – 3:00pm (AEST)
Please have your merchant and terminal idencaon numbers ready.
Taking note of error messages you are experiencing will help us
to resolve issues promptly.

Live epos integrated User Guide 3
Contents
1.0 Introducing the Live epos integrated terminal 5
1.1 Merchant responsibility for equipment and materials provided 5
1.2 Cancellaon of facility 5
1.3 Damaged, lost or stolen equipment 6
1.4 Merchant receipts 6
1.5 EFTPOS staonery 6
2.0 Setup and conguraon 7
2.1 Using the Touch Screen 7
2.2 Using the Keypad 7
2.3 Powering up 8
2.4 Loading paper 8
2.5 Geng started 8
2.6 Terminal setup and conguraon 9
2.7 Terminal pairing with base (Bluetooth) 9
2.8 Terminal conguraon 10
3.0 Procedures 11
3.1 Conducng Contactless Transacons 11
3.2 Inserng a Chip Card 11
3.3 Swiping a Magnec Stripe Card 11
3.4 CCV Security Codes 12
4.0 Everyday Funcons 13
4.1 Purchase/Sale 13
4.2 Cash Out 17
4.3 Refund 19
4.4 Void a transacon 21
4.5 Tip Adjustment 22
4.6 How to Process a Mail/Telephone Order/e-Commerce Transacon 24
4.7 How to Process a Pre-Authorisaon 26
4.8 How to Process a Compleon 28
5.0 End of Day Funcons 32
5.1 Selement 32
5.2 How to print a Pre-Selement report 33
5.3 How to Reprint Last Selement 33
6.0 Standalone-Lite Mode 34
6.1 Terminal Logon using Standalone-Lite Mode 34
6.2 Purchase using Standalone-Lite Mode 35
6.3 Standalone-Lite Cash Out ow 37
6.4 Standalone-Lite Refund ow 38
6.5 Standalone-Lite Selement ow 40
6.6 Standalone-Lite Pre-Selement Report 41
6.7 Standalone-Lite Last Selement Report 41
6.8 Standalone-Lite Duplicate/Reprint Receipt ow 42
6.9 Standalone-Lite Shi Totals ow 42

4 Live epos integrated User Guide
7.0 Fall Back Sales Procedures 43
7.1 Electronic Fall Back 43
8.0 Glossary 45
9.0 Troubleshoong 46
9.1 Hardware Faults 46
9.2 Response Codes 47

Live epos integrated User Guide 5
What this guide will cover
This user guide will provide you with the informaon you need to know about the Live epos
integrated terminal. As you read this guide you will become familiar with the terminal and
feel comfortable operang it. This guide will cover all transacon types as well as addional
processes to ensure a smooth transion to your new terminal.
A brief overview of what your terminal can do.
Your new terminal enables online transacons to be processed for Debit Cards (Savings
and Cheque accounts), Credit Cards (Visa® and Mastercard®) and Charge Cards (American
Express®, Diners Club and JCB).
Your Live epos integrated terminal can process:
• Purchases
• Purchases with Cash Out for Debit Cards
• Refunds
• Voids
• Mail Order/Telephone Order transacons (MOTO) and eCommerce
• Cash Out transacons for Debit Cards
• Pre-Authorisaon and Compleon transacons (approved merchants only)
• Purchase with Tips
• Tip Addion
* American Express® is a registered trademark of American Express Company.* Mastercard®
is a registered trademark of Mastercard Internaonal Incorporated.* Visa® is a registered
trademark of Visa Worldwide Pte Limited.
1.1 Merchant responsibility for equipment and materials provided
Any hardware or equipment and any unused staonery and promoonal materials supplied
by Live epos, remain the property of Live epos.
Addionally:
• You must not sell, assign or in any way encumber them.
• You cannot give them to a third party or give access to a third party.
• You must ensure that the terminals are covered by your business or contents insurance.
It’s also important to note that your terminal must not be relocated without prior
authorisaon.
It must be located where customers can use the pinpad without the risk of other people
seeing them key in their PIN.
1.2 Cancellaon of facility
To make arrangements for return call Live epos support on 1300 780 788 or email:
support@liveepos.com.au.
Fees and charges will connue to be incurred unl the equipment is returned to Live epos
as instructed.
1.0 Introducing the Live epos integrated terminal

6 Live epos integrated User Guide
1.3 Damaged, lost or stolen equipment
You are responsible for your equipment. If equipment is damaged, lost or stolen, you will be
charged for its replacement.
1.4 Merchant receipts
It’s vital that you retain all merchant receipts printed, in a secure manner for reconciliaon and in
case of terminal failure.
You must provide the customer with a receipt unless he or she requests otherwise.
1.5 EFTPOS staonery
Staonery including terminal paper rolls can be ordered via MyWeb (hps://myweb.liveepos.com.au)
or by contacng Live epos support on 1300 780 788 or support@liveepos.com.au. Orders will
be delivered to you within three business days.

Live epos integrated User Guide 7
2.1 Using the Touch Screen
The Live epos integrated terminal has a colour touch screen. To navigate using the touch
screen, follow the prompts and press the opon on the screen to make a selecon.
2.2 Using the Keypad
2.0 Setup and conguraon
Key Title Symbol Key Purpose
Enter
Clear/Back
Cancel
This buon on the terminal keypad is used to accept data entry or
proceed with a funcon and is the same as using the SELECT or OK
buons displayed on the touch screen. This buon is also used to
power on the terminal when held down for 10 seconds.
This buon on the terminal keypad is used for clearing entered data
or moving back to the previous screen and is the same as using the
CLEAR or BACK buons displayed on the touch screen.
This buon on the terminal keypad is used to cancel the current
funcon and return to the home screen and is the same as using the
CANCEL or NO buons displayed on the touch screen. This buon is
also used to power off the terminal when held down for 10 seconds.

8 Live epos integrated User Guide
2.3 Powering up
Connecng base staon to power
1. Insert the power cable into the power port
on the terminal base.
2. Plug the AC power cord into a wall outlet or
a power surge.
3. Place terminal on charger to begin charging
the terminal.
Manual Start-up
Hold the green (Enter) key down for about 10 seconds unl terminal displays the start- up
screen.
Manual Shutdown
Hold the red (Cancel) key down for about 10 seconds unl the terminal displays the
shutdown vericaon screen. Keep holding the red key unl the terminal shuts down. (Must
be unplugged from power supply before aempng manual shut down)
2.4 Loading paper
1. On top of your terminal, li and open the black paper compartment latch.
2. Posion the paper roll with the end of the roll protruding from underneath the roll
towards the terminal screen.
3. Pull paper out slightly and close the cover.
2.5 Geng started
Your Live epos integrated terminal arrives as a complete unit. Included in your delivery is:
• quick reference guide
• terminal
• terminal base
• paper rolls
• power supply
• cables (RS232 serial, USB and dial cables).
For any PC-EFTPOS soware queries, please contact the PC-EFTPOS Help Desk on
02 9998 9800.

Live epos integrated User Guide 9
Communicaon type
The terminal supports PC-EFTPOS IP Gateway via the POS.
In the event that your main communicaon method is down, the terminal will automacally
failover to 3G/GPRS backup communicaons.
2.6 Terminal setup and conguraon
To begin seng up your new Live epos integrated terminal:
1. Ensure the terminal base is connected to power.
2. Ensure the terminal base is connected to your Point of Sale (POS) via a supported
communicaons method.
3. Ensure the terminal is fully charged, or is sing on the terminal base for power.
4. Ensure that your POS soware is running on your Point of Sale. Please contact your
Point of Sale provider or refer to your POS Guide if further informaon is required.
5. Hold down the green “Enter” key found at boom right corner of the terminal keypad,
unl an audible beep is heard and/or the terminal screen powers on.
6. Follow the instrucons for Bluetooth pairing below.
7. Your terminal should display “Ready” on-screen, at which point you can begin
transacng via your POS soware.
2.7 Terminal pairing with base (Bluetooth)
Your terminal uses Bluetooth communicaons between the Keypad and the Base, with
security measures in place for all communicaons.
If the base does not display a solid blue light (indicang that it is currently paired with the
terminal), follow these instrucons to pair the terminal with the base:
• Press the buon on the front of the base and wait for the blue light to begin blinking.
• On the Keypad, select the correct base by idenfying the 9-digit serial number printed
on the underside of the base.
• Wait for the pairing to complete, which will be indicated by a solid blue light displayed
on the base.
The terminal will display the following message if Bluetooth pairing has not occurred or is
unsuccessful:
Common issues in the inial pairing process include power and communicaons issues which
are oen resolved by checking the connecons between device and power outlets. Please
contact Live epos support for further assistance.
TERMINAL SCREEN
READY
NOT PAIRED

10 Live epos integrated User Guide
2.8 Terminal conguraon
Connecng base staon to power
Once the Live epos integrated terminal is connected, the Merchant ID and Terminal ID will
need to be entered into the PC-EFTPOS EFT Client.
This work will be completed by a technician at the me of conguraon.
You can use the funcon on the keypad from the terminal idle screen to congure the
primary communicaons method. To do this, press the # key at the idle screen and enter 998
to proceed to communicaons selecon.
The following conguraon opons will be displayed:
1. Bluetooth Base: View the details of the connected Bluetooth base hardware, and press
“1” to unpair from the base so that your terminal can be paired with another base.
2. Bluetooth Base Version: View the rmware version of the connected Bluetooth base,
and press “2” to update the base rmware if required.
3. POS Details: View details on the POS interface methodology (such as RS232).
4. SIM: Press “4” to verify the SIM details (if installed).
5. PSTN Details: Press “5” to verify the PSTN phone number (if in use).
6. Power o mer: Press “6” to congure the power-o mer duraon.
7. (not in use).
8. Internal Modem: Press “8” to congure which communicaons method should be used
to communicate with Live epos in the event that POS Communicaons are down. The
available opons are GPRS, PSTN, and None.
Note that these communicaons method conguraons are for the handset communicang
directly with the host (via GPRS or PSTN) in the event that the POS-to- Bank link is down.
The host communicaons (GPRS or PSTN) will only be used in the event that the POS
communicaons to Live epos are (and/or the terminal is in standalone lite mode), and this
process should be seamless during a transacon.

Live epos integrated User Guide 11
3.0 Procedures
3.1 Conducng Contactless Transacons
The Live epos integrated terminal supports contactless
transacons.
Instrucons:
1. Your customer should posion the contactless
enabled card above the terminal screen.
2. Await the conrmaon beeps before removing the
card. The screen status LEDs will also indicate the
progress of the read.
3.2 Inserng a Chip Card
The Live epos integrated terminal supports credit or
debit card transacons.
The chip card reader is located at the boom of the
terminal below the keypad.
Instrucons:
1. Posion the chip card with the chip facing upward
and toward the terminal.
2. Insert the chip card into the chip card reader slot as
far as it will go in a smooth, connual moon.
3. The card should remain inserted in the terminal unl
the transacon is complete and the terminal prompts
to remove it.
4. If there is an error with reading the chip on the card
the terminal may prompt you to swipe the card.
3.3 Swiping a Magnec Stripe Card
The Live epos integrated terminal supports credit or
debit card transacons.
The magnec stripe reader is located on the right hand
side of the terminal.
Instrucons:
1. Posion a magnec stripe card in the card reader
with the stripe facing inward, towards the keypad.
2. To ensure a proper read of the magnec stripe card,
the merchant should insert the magnec stripe card from the top of the unit.
3. Swipe the card smoothly through the magnec card reader.
4. If there is no response from the terminal, or CARD ERROR message is displayed, swipe
the card again. You may be required to swipe faster or slower.
5. If you swipe a chip card the terminal will prompt you to insert the card.

12 Live epos integrated User Guide
3.4 CCV Security Codes
What is CCV?
The CCV is a three or four digit value printed on a payment card (usually on the signature
panel), used to verify card-not-present transacons.
CCV security codes are a way to lessen the risk of fraud and chargeback when the cardholder
is not physically present, or when a card cannot be inserted/swiped successfully. In these
cases you can key in the card number.
A CCV security code is printed on the card but does not appear on receipts. When you key
in the CCV code, a check is made that the code matches the card number. This gives greater
assurance that the customer is in possession of the card.
Note:
• Some cards do not have a CCV code.
• CCV (Card Check Value) is also known as CVV and CVC.
Where can I nd the CCV Security Code?
Some cards, for example Mastercard and Visa, have a three-digit CCV printed on the
signature panel on the reverse side of the card. Other numbers may precede the CCV. The
last three digits on the signature panel are the CCV.
Other cards, for example American Express, have a four-digit CCV on the front of the card,
above the account number.
Some cards do not have a CCV.
Should I save CCV Security Codes?
No. It is prohibited to store the CCV codes. They must remain secret. You must not write
them down or save them electronically. Doing so might lead to heavy penales.
AUTHORISED SIGNATURE
NOT VALID UNLESS SIGNED
CCV

Live epos integrated User Guide 13
4.0 Everyday Funcons
4.1 Purchase/Sale
How to process a Purchase transacon
Terminal Screen Next Step
READY
PURCHASE XX
PRESENT CARD
®
PURCHASE X
MASTERCARD
SELECT ACCOUNT
PURCHASE XX
MASTERCARD CR
Key PIN and ENTER
XXXX
29/09/18
Start by iniang the transacon via the POS interface.
Bring the card into contact with the terminal by swiping,
inserng or tapping it.
For magnec stripe and chip cards, have the customer
select an account on the touch screen or keypad.
Note: The terminal will only display the available
accounts for the card entered
Ask the customer to enter their PIN on the terminal and
press ENTER, or just press ENTER to sign (if allowed*).

14 Live epos integrated User Guide
Terminal Screen Next Step
PURCHASE XX
MASTERCARD CR
Processing
Please Wait
PURCHASE XX
APPROVED
VERIFY
SIGNATURE*
CORRECT?
REMOVE
CARD
Wait for the “Processing” message to complete.
This final screen will show you whether the transacon has
successfully processed. A successful transacon will display
the word APPROVED on-screen, while a failed transacon
will display DECLINED.
If signature is required, check that the customer’s
signature is correct and confirm this via the POS.
If prompted, remove the customer’s card from the
terminal.
Note: Signature will sll be required for some cards (for example signature-only cards,
payment cards that do not have a chip and some internaonal cards). Your terminal will be
able to process these cards as normal.

Live epos integrated User Guide 15
How to process a Purchase with Cash-Out transacon
If ‘Cash Out’ is enabled on the terminal, customers can be given cash out.
To enable ‘Cash Out’ please contact Live epos support on 1300 780 788 or email:
support@liveepos.com.au
Cash is available from cheque and savings accounts only.
Terminal Screen Next Step
READY
XX
Swipe or
Insert Card
PURCHASE X
MASTERCARD
SELECT ACCOUNT
PURCHASE XX
MASTERCARD SAV
Key PIN
XXXX
29/09/18
Start by iniang the transacon via the POS interface,
including entry of the cash-out amount.
Bring the card into contact with the terminal by swiping
or inserng it.
Have the customer select an account on the terminal screen.
Note: The terminal will only display the available accounts
for the card entered.
Ask the customer to enter their PIN on the terminal
and press ENTER.

16 Live epos integrated User Guide
Terminal Screen Next Step
PURCHASE XX
MASTERCARD SAV
Processing
Please Wait
REMOVE
CARD
PURCHASE XX
MASTERCARD SAV
APPROVED
PURCHASE XX
MASTERCARD SAV
DECLINED
Wait for the “Processing” message to complete.
If prompted, remove the customer’s card from the terminal.
This final screen will show you whether the transacon
has successfully processed. A successful transacon will
display the word APPROVED on-screen, while a failed
transacon will display DECLINED.

Live epos integrated User Guide 17
4.2 Cash Out
If ‘Cash Out’ is enabled on the terminal, customers can be given cash out. Cash is available
from cheque and savings accounts only.
Terminal Screen Next Step
READY
XX
Swipe or
Insert Card
PURCHASE X
MASTERCARD
SELECT ACCOUNT
PURCHASE XX
MASTERCARD SAV
Key PIN
XXXX
29/09/18
Start by iniang the transacon via the POS interface,
including entry of the cash-out amount.
Bring the card into contact with the terminal by swiping
or inserng it.
Have the customer select an account on the terminal screen.
Note: The terminal will only display the available accounts
for the card entered. Credit is not an opon.
Ask the customer to enter their PIN on the terminal
and press ENTER.

18 Live epos integrated User Guide
Terminal Screen Next Step
PURCHASE XX
MASTERCARD SAV
Processing
Please Wait
REMOVE
CARD
PURCHASE XX
MASTERCARD SAV
APPROVED
Wait for the “Processing” message to complete.
If prompted, remove the customer’s card from the terminal.
This final screen will show you whether the transacon
has successfully processed. A successful transacon will
display the word APPROVED on-screen, while a failed
transacon will display DECLINED.

Live epos integrated User Guide 19
4.3 Refund
How to process a Refund transacon
Refunds may only be processed where there was an inial valid transacon on the same card.
If a customer returns a purchase, or if an incorrect amount was charged, process a refund as
follows:
Terminal Screen Next Step
REFUND X
PRESENT CARD
REFUND
MASTERCARD
SELECT ACCOUNT
REFUND X
MASTERCARD SAV
Key PIN
XXXX
Start by iniang the transacon via the POS interface.
Keep in mind that this transacon type may be password
protected for risk/security purposes.
Bring the card into contact with the terminal by swiping,
inserng or tapping it.
Have the customer select an account on the terminal screen.
Note: The terminal will only display the available accounts for
the card entered.
Ask the customer to enter their PIN on the terminal and press
ENTER, or just press ENTER to sign (if allowed*).
READY
29/09/18

20 Live epos integrated User Guide
Terminal Screen Next Step
REFUND X
MASTERCARD SAV
Processing
Please Wait
REMOVE
CARD
REFUND X
MASTERCARD
REFUND
Approved
VERIFY
SIGNATURE*
CORRECT?
Wait for the “Processing” message to complete.
If prompted, remove the customer’s card from the terminal.
This final screen will show you whether the transacon has
successfully processed. A successful transacon will display
the word APPROVED on-screen, while a failed transacon
will display DECLINED.
Check that the customer’s signature is correct and confirm
this via the POS.
Note: Signature will sll be required for some cards (for example signature-only cards,
payment cards that do not have a chip and some internaonal cards). Your terminal will be
able to process these cards as normal.