Verizon ARC-XCI55AX User manual

Verizon
Internet
Gateway
USER
GUIDE
©2022 Verizon
Model ARC-XCI55AX

CONTENTS
01 /
INTRODUCTION
 Inside the box 
 Getting to Know Your
Verizon Internet
Gateway 
 Setting Up Your Verizon
Internet Gateway 
02 /
CONFIGURING YOUR
VERIZON INTERNET GATEWAY
 Configure Your Verizon
Internet Gateway 
 Computer Network
Configuration 
 Main Screen 
03 /
WIFI SETTINGS
 Overview 
 Basic Settings 
 Advanced Settings 
04 /
CONNECTED DEVICES
 Device Settings 
 Setting Parental
Controls 
 Universal Plug & Play 

TABLE OF CONTENTS
3
http://support.verizon.com/router | ©2022 Verizon. All Rights Reserved
05 /
CONFIGURING ADVANCED
SETTINGS
 Security & Firewall 
 Network Settings 
 Diagnostics &
Monitoring 
 System 
06 /
TROUBLESHOOTING
 Troubleshooting
Tips 
 Frequently Asked
Questions 
07 /
SPECIFICATIONS
 General
Specifications 
 Connections 
08 /
NOTICES
 Regulatory Compliance
Notices 

01 /
INTRODUCTION
1.0 Inside the box
1.1 Getting to Know Your Verizon
Internet Gateway
1.2 Setting Up Your Verizon Internet
Gateway

INSIDE THE BOX
./ INSIDE THE BOX
Inside the product package you should find the following items.
Contact Verizon if any item is missing or damaged.
• Verizon Internet Gateway
• Power adapter
• Ethernet Cable
./ GETTING TO KNOW YOUR VERIZON INTERNET
GATEWAY
Your Verizon Internet Gateway provides fast dual-band Wi-Fi (with
channel steering) for all your devices, and features built-in network
security as well as parental controls, guest Wi-Fi and automatic
software updates.

6
 / INTRODUCTION
http://support.verizon.com/router | ©2022 Verizon. All Rights Reserved
Take a moment to familiarize with your product:

GETTING TO KNOW YOUR VERIZON
INTERNET GATEWAY
1.1a/ RESET BUTTON
If you experience diculties with your router or you want to revert
all settings that you have changed, the reset function allows you
to reset the router back to its factory default state. To perform a
factory reset and return the Verizon Internet Gateway to default
settings, press and hold the reset button for 3+ seconds. The LED
will flash yellow to indicate a reset has been triggered, followed by
fading in/out (white) while the router restarts.
1.1b/ WPS
WPS is an easy way to add supported Wi-Fi devices to your
network. Press the WPS button on the back of the Gateway to
activate WPS. You will need to activate WPS on your Wi-Fi device
too. Refer to “3.1d/ Wi-Fi Protected Setup (WPS)” on page 42.
1.1c/ LED
The LED indicates the system and connection status, and WPS
activity.
Front LED Mode Status LED Pattern
Bootup
System O O
System Booting Soft Blink White
Firmware update
(FOTA) Fast Blink White

8
 / INTRODUCTION
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Front LED Mode Status LED Pattern
Installation mode
(5G Home customer)
Passing signal Solid White
LTE coverage only/
No Signal Solid Red
Regular usage
Setup complete 50% Bright White
No Signal Solid Red
No SIM Card Hard Blink Red
Wi-Fi disabled by
user Solid Green
Paring WPS Paring Hard blink Blue
Other Factory Reset Fast blink yellow
FW Error Soft blink red
Note: Installation mode lasts for 45 minutes only during first
bootup, after which the Verizon Internet Gateway will switch to
regular usage mode.

SETTING UP YOUR VERIZON INTERNET
GATEWAY
Ethernet Port
LED Mode
Status Left LED Right LED
Wired LAN
connection
* Threshold
level can
be decided
based on port
capability
Ethernet >
100M* Link
O Solid White
Ethernet >
100M* Activity
O Blinking White
Ethernet <
100M* Link
Solid Yellow O
Ethernet <
100M* Activity
Blinking Yellow O
No Ethernet
connection
O O
./ SETTING UP YOUR VERIZON INTERNET GATEWAY
Your Verizon Internet Gateway comes with a pre-installed SIM
card and can be up and running in just a couple of minutes. The
Verizon Internet Gateway can only be used with the 5G Home
Internet or LTE Home Internet service, and the SIM card is only
authorized for use in the Verizon Internet Gateway. You may not
remove the SIM card and Insert it into another device.
1.2a/ SETUP MODE / OPERATION MODE
Your Verizon Internet Gateway supports a Setup Mode and
Operation Mode.

10
 / INTRODUCTION
http://support.verizon.com/router | ©2022 Verizon. All Rights Reserved
• If you are a LTE Home Internet customer, Setup Mode is not
applicable and you can skip to section 1.2b Positioning Your
Router. In Operation Mode, you will see the LED indicator listed in
the chart.
• If you are a 5G Home Internet customer, Setup Mode will allow
you to find a location in your home with the best 5G Ultra
Wideband Coverage.
• The device will automatically go into Setup Mode on the first
power up or after a factory data reset.
• You can also manually initiate Setup Mode by holding the WPS
button for 2+ seconds, then release (the LED on the front will
blink white 3 times to indicate device is in Setup mode).
LED Indicator
Signal LTE Home
Internet
5G Home Internet
Setup Mode Operation
Mode
5G Ultra
Wideband
Coverage
-NA- White White
LTE Coverage White Red White
No signal Red Red Red

SETTING UP YOUR VERIZON INTERNET
GATEWAY
1.2b/ POSITIONING YOUR VERIZON INTERNET GATEWAY
For the best wireless signal transmission from the Gateway to your
network devices:
• Place the Gateway in a central area near a window.
• Avoid keeping the device in the basement to get better signal.
• Avoid having obstacles near the device, clear any objects near
the window that could interfere with getting a signal.
• Keep the Gateway away from metal obstructions and away from
direct sunlight.
• Keep the Gateway away from 802.11g or 20MHz only Wi-Fi
devices, 2.4GHz computer peripherals, Bluetooth devices,
cordless phones, transformers, heavy-duty motors, fluorescent
lights, microwave ovens, refrigerators, and other industrial
equipment to prevent signal interference or loss.
1.2c/ SETUP REQUIREMENTS
To configure your wireless network via computer, you need a
computer that meets the following system requirements:
• For Wired Connection: Ethernet RJ-45 (LAN) port
(10Base-T/100Base-TX/1000Base-TX)
• For Wi-Fi Connection: IEEE 802.11a/b/g/n/ac/ax wireless
capability
• An installed TCP/IP service
• Web browser such as Microsoft Edge, Firefox, Safari, or Google
Chrome

12
 / INTRODUCTION
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1.2d/ SETTING UP
Before you begin, if you are replacing an existing router, disconnect
it. Remove all old router components, including the power supply.
They will not work with your new Verizon Internet Gateway.
1. Plug the Verizon Internet Gateway into a power outlet with
the included power adapter.
2. Wait for a couple of minutes for the Gateway to power up and
establish an LTE/5G connection. The LED should display on
(white) after starting up.
3. That’s it! You can connect your Internet devices to the
Gateway’s Wi-Fi networks named Verizon_<your network>
(check your router’s product label on the bottom side for your
unique Wi-Fi network name and password). You can also
connect Internet devices to your Gateway by connecting the
device’s LAN ports with an Ethernet cable.

SETTING UP YOUR VERIZON INTERNET
GATEWAY
• Wi-Fi Network
The Verizon Internet Gateway has one Wi-Fi name supporting
2.4 GHz and 5 GHz signals. The Self-Organizing Network
(SON) feature lets your devices move between the two
signals automatically for an optimized Wi-Fi connection.
4. Go to 2.2/ Main Screen to login to your Gateway and
configure settings such as Wi-Fi security.

02 /
CONFIGURING YOUR
VERIZON INTERNET
GATEWAY
2.0 Configure Your
Verizon Internet Gateway
2.1 Computer Network
Configuration
2.2 Main Screen

15
 / CONFIGURING YOUR
VERIZON INTERNET GATEWAY
http://support.verizon.com/router | ©2022 Verizon. All Rights Reserved
Connecting your Verizon Internet
Gateway and accessing its web-based
User Interface (UI) are both simple
procedures.
Accessing the UI may vary slightly,
depending on your device’s operating
system and web browser.

CONFIGURE YOUR
VERIzON INtERNEt GatEwaY
./ CONFIGURE YOUR VERIZON INTERNET GATEWAY
1. Open a web browser on the device connected to your
Verizon Internet Gateway network.
2. In the browser address field (URL), enter:
mynetworksettings.com, then press the EnterEnter key on your
keyboard.
Alternately, you can enter: https://192.168.1.1
3. You may see a security message warning that YourYour
connection is not privateconnection is not private when you visit mynetworksettings.
com (https://192.168.1.1) for GUI management. To get to the
login screen, click the ADVANCEDADVANCED button, then on ProceedProceed
to 192.168.1.1 (unsafe)to 192.168.1.1 (unsafe) link.

17
 / CONFIGURING YOUR
VERIZON INTERNET GATEWAY
http://support.verizon.com/router | ©2022 Verizon. All Rights Reserved
4. The login screen will appear.
The first time you access your Verizon Internet Gateway,
an Easy Setup Wizard displays to help step you through the
setup process.
5. On the Log in to Verizon Internet GatewayLog in to Verizon Internet Gateway screen, enter the
password that is printed next to the Password on the label
on the bottom of your Gateway.

CONFIGURE YOUR
VERIzON INtERNEt GatEwaY
6. Click ContinueContinue. The Change Wi-Fi nameChange Wi-Fi name screen displays.
Move the selector to onon for setting up your Guest Wi-FiGuest Wi-Fi to
personalize your Guest Wi-Fi Name and Password.

19
 / CONFIGURING YOUR
VERIZON INTERNET GATEWAY
http://support.verizon.com/router | ©2022 Verizon. All Rights Reserved
For your protection, your Verizon Internet Gateway is pre-
set at the factory to use WPA2 (Wi-Fi Protected Access II)
encryption for your Wi-Fi network. This is the best setting for
most users and provides security.
7. Click ContinueContinue. The Apply Wi-Fi changesApply Wi-Fi changes screen appears.
You have an option of saving the Wi-Fi settings as an image
on your device by clicking the Save as imageSave as image button. After
you click Save as imageSave as image to save your Wi-Fi settings as
an image, click ApplyApply to save the Wi-Fi changes to your
Verizon Internet Gateway.
Note: If you select Save as imageSave as image, the image file is saved to your
web browser’s download folder.

CONFIGURE YOUR
VERIzON INtERNEt GatEwaY
Important: If you are on a Wi-Fi device when setting up your
Verizon Internet Gateway, you will be disconnected from the
Wi-Fi network when you change the Wi-Fi name or Wi-Fi
password. When this occurs, your Verizon Internet Gateway will
detect this situation and prompt you to reconnect using the new
settings.
The You’re all set up!You’re all set up! screen displays once your Gateway verifies
the final settings and has successfully connected to the internet
and is ready for use. You can click on Go to Network SettingsGo to Network Settings to
access the main screen of the Verizon Internet Gateway.