Verizon FSNO21VA User manual

User Guide
Verizon Internet Gateway
for Business
[SKU: FSNO21VA]

setup.verizon.com/businessinternetgateway
Table of Contents
2
1. Inside the box..................................................................................................................................................................4
2. Introducing Your Verizon Internet Gateway............................................................................................................5
2.1 Parts and Functions.....................................................................................................................................................7
2.2 LED Status and Indications.......................................................................................................................................8
2.3 Ethernet Port LED Mode...........................................................................................................................................8
3. Setting Up Your Verizon Internet Gateway..............................................................................................................9
3.1 Positioning Your Router..............................................................................................................................................9
3.2 Setup Requirements...................................................................................................................................................9
3.3 Setting Up....................................................................................................................................................................10
4. Logging Into Your Verizon Internet Gateway........................................................................................................11
4.1 Connect and Log in via Wi-Fi.....................................................................................................................................11
4.2 Connect and Log in via Ethernet............................................................................................................................12
5. Configuring Your Router with the Web GUI...........................................................................................................13
5.1 Home..............................................................................................................................................................................13
5.2 Wi-Fi Settings.............................................................................................................................................................14
5.2.1 Basic...........................................................................................................................................................................14
5.2.2 2.4GHz/5.0GHz......................................................................................................................................................16
5.2.3 Secondary................................................................................................................................................................18
5.2.4 WPS...........................................................................................................................................................................19
5.3 Internet Control.........................................................................................................................................................20
5.4 Network.......................................................................................................................................................................21
5.4.1 Network Map...........................................................................................................................................................22
5.4.2 Network Status......................................................................................................................................................23
5.4.3 Cellular Trac Usage..........................................................................................................................................26
5.4.4 WAN Settings.........................................................................................................................................................27
5.4.5 Cellular Settings....................................................................................................................................................28
5.4.6 LAN Settings..........................................................................................................................................................29
5.4.7 IPv6 Settings..........................................................................................................................................................30
5.4.8 Client List.................................................................................................................................................................31

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5.5 Device Settings........................................................................................................................................................32
5.5.1 Change Admin Password....................................................................................................................................32
5.5.2 Date / Time...........................................................................................................................................................33
5.5.3 Backup and Restore...........................................................................................................................................34
5.5.4 Firmware Update.................................................................................................................................................35
5.6 Diagnostic Setting..................................................................................................................................................36
5.7 Security......................................................................................................................................................................37
5.7.1 Firewall Settings....................................................................................................................................................37
5.7.2 IP/MAC Binding Settings....................................................................................................................................38
5.7.3 Access Control Settings....................................................................................................................................40
5.8 NAT Forwarding.......................................................................................................................................................42
5.8.1 DMZ Settings.........................................................................................................................................................42
5.8.2 UPnP Settings......................................................................................................................................................43
5.8.3 ALG Settings........................................................................................................................................................44
5.8.4 Virtual Servers Settings....................................................................................................................................45
6. Technical Specifications.........................................................................................................................................47
7. Troubleshooting.........................................................................................................................................................48
FCC Declaration of Conformance..............................................................................................................................50
FCC RF Radiation Exposure Statement (SAR).......................................................................................................50
Safety Warnings..............................................................................................................................................................50
Safety and Compliance..................................................................................................................................................51
Read before Use..............................................................................................................................................................51
Safety Precaution............................................................................................................................................................51
Disposal and Recycling..................................................................................................................................................51
Maintenance & Care.......................................................................................................................................................52
Legal Notices...................................................................................................................................................................53
Copyright Statements...................................................................................................................................................53
Trademark Statements.................................................................................................................................................53
Changes............................................................................................................................................................................53

setup.verizon.com/businessinternetgateway
1. Inside the box
Thank you for choosing Verizon Internet Gateway (Model Num. FSNO21VA). Once you open the product package, you
should find the following items inside:
Verizon Internet Gateway Power Adapter
Ethernet Cable
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2. Introducing Your Verizon Internet Gateway
Your Verizon Internet Gateway supports multi-connectivity of 5G, 4G LTE, and Wi-Fi 6 to provide users with fast wireless
networks*, and oers connectivity for up to 128 devices (64 devices for 2.4 GHz and 5.0 GHz each) within the range.
This feature-rich router is also designed with various functions including band-steering, security, routing, and service
improvements.
Take a quick tour of your device.
LED
5
*Network performance varies depending on the available frequency bands in places where the router is in use.

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WPS Button
Reset Pin Hole
Screw for Bracket
(not included)
SIM Card Slot Door
(Flip Type)
DC IN
WAN
LAN 1 - 4 Ports
Barcode Label
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Product Label

Parts Description
LED Indicate the status of power and connectivity, as well as WPS
connectivity.
LAN 1 - 4 ports Four RJ-45 GbE LAN ports for connections with external devices through
Ethernet cable(s).
WAN The WAN port supports WAN connectivity using another CPE (customer
premise equipment) or external modem.
DC IN DC Power In - The DC power jack that connects the router to a power
outlet.
WPS button
Push this button to enable WPS (Wi-Fi Protected Setup).
Use WPS to add supported Wi-Fi devices to your network. Remember to
enable WPS on the Wi-Fi devices you wish to add.
SIM card slot door
The router is pre-installed with a Verizon SIM card.
However, if you are advised to change the SIM card for certain reasons,
flip the door cover to locate the SIM card slot and insert/remove the SIM
card.
Reset pin hole
Press the reset pin hole with pin to force a cold reset of your router. Your
router will return to factory default setting.
Only use the Reset when you experience issues with the router or have
to revert all the settings you have configured for the router.
Label
The label provides default URL and password for you to connect to
wireless network at the first time you set up this device.
The label also provides information about the product's ID and regulatory
standards.
2.1 Parts and Functions
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LED Mode Status LED Pattern
Bootup
System O O
System Booting Soft Blink White
Firmware Update (FOTA) Fast Blink White
Cellular signal (or
after single-clicking
the pair button)
Passing Signal Solid White
No Signal, Cold SIM Solid Red
No SIM Card Hard Blink Red
Regular usage
Setup Complete 50% Bright White
Wi-Fi Disabled by User Solid Green
Paring WPS Pairing Hard Blink Blue
Other Factory Reset Fast Blink Lime
FW Error Soft Blink Red
2.2 LED Status and Indications
2.3 Ethernet Port LED Mode
Ethernet Port
LED Mode Status Left LED Right LED
Wired LAN
connection
Ethernet > 100M* Link O Solid White
Ethernet > 100M* Activity O Blinking White
Ethernet < 100M* Link Solid Yellow O
Ethernet < 100M* Activity Blinking Yellow O
No Ethernet Connection O O
Note about *: Threshold level can be determined based on port capability.
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3. Setting Up Your Verizon Internet Gateway
Your Verizon Internet Gateway comes with a pre-installed SIM card and the following sections will help you connect and
configure your device to the network.
Note: Before you start setting up your router, remove the protective film on the housing first to prevent overheating.
3.1 Positioning Your Router
Before setting up the router, it is recommened to take the following into considerations for optimal signal strength:
• Near a window where the signal is mostly uninterrupted
• On a flat surface
• Keep a minimum distance of 35 centimeters between the router and your body
• In an open space with as few blocking objects or obstructions as possible. For instance, make sure the number of
walls and ceilings between the router and your wireless devices are
• Elevated surface
• Keep the router away from 802.11g or 20MHz only Wi-Fi devices, 2.4GHz computer peripherals, Bluetooth devices,
cordless phones, heavy-duty motors, fluorescent lights, and some industrial equipments that may generate signal
interferences with your router.
• Do not place heavy objects on the device, for instance, sitting on the device.
• Avoid positioning it
- next to a wall that may obstruct the signal
- near heavy-duty appliances
- close to metal fixtures, enclosures, cabinets, or thick concrete.
- in a basement
- on the floor or lower surface
Note: Try not to reposition the router if the signal is good. If the position of the installation changes, the signal strength may
be aected.
3.2 Setup Requirements
To configure wireless network with a PC, your computer shall meet the following requirements:
• For Wired Connection --> Ethernet RJ 45 (LAN) port (10Base T/100Base TX/1000BaseTX)
• For Wi-Fi Connection --> IEEE 802.11a/b/g/n/ac /ax wireless capability
• TCP/IP protocol support
• Web browser such as Microsoft Edge , Firefox, Safari, or Google Chrome
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3.3 Setting Up
1. Connect the included Power Adapter to the DC IN power port of the router.
2. Plug the Power Adapter to an electrical outlet.
3. Wait for a short moment for the router to power up and connect to 4G LTE/5G network.
4. The LED shall display ON (White) after powering up.
5. Your Internet device shall be able to connect to the Wi-Fi network of your router named Verizon_<your network>.
For information about the default name and password of the router's Wi-Fi network, check the product label on the
back side of your router.
Connecting via Ethernet
• The router can connect to other devices via Ethernet connections. Use the supplied Ethernet cable and plug one end
into one of the LAN ports of the router (as shown below), and plug another end of the cable into an available LAN port
of the other device.
• The router can also connect to a CPE or an external modem via WAN port by using the supplied Ethernet cable.
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Connect other devices
via Ethernet cable
Plug in the power adapter
into an electrical outlet
Connect a CPE or modem

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4. Logging Into Your Verizon Internet Gateway
Once you have connected your device to your router, you can log in to your router's Web User Interface (Web UI) to access
network information such as connected devices and data usage, and to confgure the setting and functions, such as Wi-Fi
security. You may log to the Web UI through a computer or a mobile device.
The following sections will describe how to access the Web UI and perform your configurations.
4.1 Connect and Log in via Wi-Fi
1. You can automatically connect your device by scanning the QR code on the product label. To connect manually, move to
step 2.
2. Scan available Wi-Fi networks with your mobile device (the image below is a sample screenshot from a mobile phone).
3. Select the Wi-Fi network named Verizon_<your network> (check your router’s product label on the back side for your
unique Wi-Fi network name).
4. Enter your Wi-Fi password , which can also be found on your router ’s product label on the back side of the unit.
5. Open a web browser and enter the router’s default address http://192.168.0.1 in the address bar.
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6. Log in using the default password (the default address and password are displayed on the product label on the back
side of the router, labeled Admin URL and Admin password).
4.2 Connect and Log in via Ethernet
1. You can use an Ethernet cable to connect your computer to the router ’s LAN port for configuration (instead of Wi-Fi).
Simply connect to one of the four LAN ports by using the supplied Ethernet cable.
2. Open a web browser and enter the router ’s default address http://192.168.0.1 in the address bar.
3. Log in default password (the default address and password are displayed on the product label on the back side of the
router, labeled Admin URL and Admin password).
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5. Configuring Your Router with the Web GUI
You can configure functions of your router on the Web GUI. To access the Web GUI, open a web browser and enter the
router's admin address http://192.168.0.1 in the address bar. Then, enter the default admin password (check the product
label of your router for your default admin password).
>Home
The Home page features the Menu at the left side to navigate the functions, and shows the general system information of
your router, including the number of connected devices, network status, and Wi-Fi status.
5.1 Home
Menu Use the Menu at the left side to navigate functions of your router, such as Wi-Fi Settings, Internet
Control, Device Settings, Network, Diagnostic, Security, and NAT Forwarding.
Logout Click it to log out. You will be asked if you want to continue to log out.
No. of connected device Shows the number of connected devices via Wi-Fi (Primary) and Ethernet.
Network info Displays general network information, including Cellular Network, Status, IP Address, MAC
Address, and Software version
Wi-Fi status Shows the general status of the Wi-Fi connections of your router.
Note: the images in this chapter serve as reference only and are subject to change due to future updates without prior notices.
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Logout
Network
info
No. of
connected
device
Wi-Fi
status
Menu
Web UI Home Page

5.2 Wi-Fi Settings
>Wi-Fi settings
From the Wi-Fi Settings screen, you can set your bandsteering preferences, Wi-Fi name (SSID) and password, security
level, and encryption types. Your router supports dual-band Wi-Fi frequencies (2.4GHz and 5GHz) for enhanced wireless
network performance.
5.2.1 Basic
>Wi-Fi settings >Basic
From the Basic page, you can configure your basic Wi-Fi settings.
Band Steering enables your router to dynamically assign wireless devices (smartphones, laptops, or tablets) to their
capable frequency (2.4GHz or 5GHz). For example, if your device supports 5GHz band, it will be steered to that frequency
while legacy connected devices are assigned to 2.4GHz. When Band Steering is enabled, your dual-band router will have
one Wi-Fi name (SSID).
To save changes, click Save.
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Bandsteering settings
Band steering Use the toggle switch to enable or disable it. When Band Steering is enabled, your dual-band
router will show one Wi-Fi name (SSID), and your wireless devices will be assigned to their
capable frequencies (2.4GHz or 5GHz) automatically. When enabled, all the settings in this tab
can be configured.
Note: Information under Basic Tab is automatically filled on 2.4 GHz and 5 GHz Tabs. It should
not be updatable in 2.4 GHz and 5 GHz Tab
Wi-Fi Name (SSID) This is the name of your Wi-Fi network for identification, which is also known as “SSID”.
Note about input conditions: Input value size (1 - 32) bytes with alphabet (A-Z and a-z), digits
(0-9), and/or symbols (ALL).
Wi-Fi Password Enter the password for your Wi-Fi network. A complex, strong password is highly recommended.
Note about input conditions: 8 - 63 characters with alphabet (A-Z and a-z), digits (0-9) and/or
symbols (ALL).
Security Select a Wi-Fi security type from the drop down menu, which includes None, Mix WPA/WPA2,
WPA2, and WPA3.
Version Shows which version of security type is in use. The version corresponds to the selected Wi-Fi
security type.
Encryption Displays encryption type according to the selected version.
AES encryption is the default encryption type for WPA standards.
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5.2.2 2.4GHz/5.0GHz
>Wi-Fi settings >2.4GHz / 5GHz
If you disable Band Steering, you will have to configure 2.4GHz or 5GHz separately in their respective tab(s).
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2.4GHz / 5GHz Wi-Fi settings
WI-FI 2.4G/5G Use the toggle switch to enable or disable this Wi-Fi frequency.
Wi-Fi Name (SSID) This is the name of this Wi-Fi network for identification
Hide SSID Check the box to hide your SSID. When hidden, the SSID will not be visible as an available Wi-Fi
network to clients. Clients must manually enter the SSID in order to connect. A hidden SSID is
more secure.
Wi-Fi Password Enter the password for this Wi-Fi network. A complex, strong password is highly recommended.
Security Select a Wi-Fi security type from the drop down menu, which includes None, Mix WPA/WPA2,
WPA2, and WPA3.
Version Shows which version of security type is in use. The version corresponds to the selected Wi-Fi
security type.
Encryption Displays encryption type according to the selected version.
AES encryption is the default encryption type for WPA standards.
2.4GHz / 5GHz Channel settings
Mode Select the wireless standard for the router's Wi-Fi network.
The supported standards for 2.4 GHz include 802.11b only, 802.11b/g mixed, 802.11g/n mixed,
and 802.11ax.
The supported standards for 5 GHz include 802.11a only, 802.11a/n mixed, 802.11ac only,
802.11a/ac/n mixed, and 802.11ax.
Channel Select a wireless radio channel from the drop-down menu.
The default is Auto. Changing the radio channel may positively or negatively influence the signal
depending on how crowded the channel is with other radio signals and interference.
Channel Bandwidth Set the channel bandwidth:
• 20 MHz (lower performance but less interference)
• 20/40 MHz (40 MHz oers higher throughputs and better performance, but higher
interferences
• 20/40/80 MHz (for 5 GHz)
• 20/40/80/160 MHz (for 5 GHz)
To save changes, click Save.
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5.2.3 Secondary
>Wi-Fi settings >Secondary
The Secondary setting allows you to set up additional “Secondary” Wi-Fi networks (2.4GHz and/or 5GHz), so designated
users can enjoy Wi-Fi connectivity without accessing your primary Wi-Fi networks. Once enabled with the toggle switches,
you can set the Wi-Fi name (SSID), Wi-Fi password, and security settings for your 2.4 GHz / 5 GHz secondary Wi-Fi
network (s).
To save changes, click Save.
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5.2.4 WPS
>Wi-Fi settings >WPS
Wi-Fi Protected Setup (WPS) is a simple way to add Wi-Fi devices to your network. To use this function, your Wi-Fi client
device(s) must be WPS compatible.
If your client device has a WPS button, push it and click the Pair button below to start WPS pairing.
If pairing is successful, input the Client WPS PIN and click Register if your client device has a WPS PIN (usually found on a
sticker on the back of the device).
Warning: Wi-Fi devices may briefly lose connectivity when turning WPS On/O.
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>Internet Control
The Internet Control feature allows you to restrict selected devices to access Internet on your network at specified times.
To start using this feature, click Add New to set the connected device with Internet access controls.
5.3 Internet Control
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