Verizon NCM1100E User manual

©2024 Verizon
Model NCM1100E
Verizon
Internet
Gateway
for Business
USER
GUIDE

CONTENTS
01 /
INTRODUCTION
 Inside the box 
 Getting to Know Your Verizon
Internet Gateway for
Business 
 Setting Up Verizon Internet
Gateway for Business 
02 /
CONFIGURING YOUR VERIZON
INTERNET GATEWAY FOR
BUSINESS
 Configure Your Verizon Internet
Gateway for Business 
 Computer Network
Configuration 
 Main Screen 
03 /
WIFI SETTINGS
 Overview 
 Basic Settings 
 Advanced Settings 
04 /
CONNECTED DEVICES
 Device Settings 
 Setting Content Controls 
 Universal Plug & Play 

TABLE OF CONTENTS
3
http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved
05 /
CONFIGURING ADVANCED
SETTINGS
 Security & Firewall 
 Network Settings 
 Diagnostics & Monitoring 
 System 
06 /
TROUBLESHOOTING
 Troubleshooting Tips 
 Frequently Asked
Questions 
07 /
SPECIFICATIONS
 General Specifications 
 Connections 
08 /
NOTICES
 Regulatory Compliance
Notices 

01 /
INTRODUCTION
1.0 Inside the box
1.1 Getting to Know Your Verizon
Internet Gateway for Business
1.2 Setting Up Verizon Internet
Gateway for Business

INSIDE THE BOX
./ INSIDE THE BOX
Inside the product package you should find the following items. Contact Verizon
if any item is missing or damaged.
• Verizon Internet Gateway for Business
• Setup guide
• Power adapter
• Ethernet cable
• Paddle antenna x 4
./ GETTING TO KNOW YOUR VERIZON INTERNET GATEWAY FOR
BUSINESS
Your Verizon Internet Gateway for Business (Gateway) provides fast triband Wi-Fi
(with channel steering) for all your devices, and features built-in network security
as well as content controls, guest Wi-Fi and automatic software updates.

6
 / INTRODUCTION
http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved
Take a moment to familiarize with your product:

GETTING TO KNOW YOUR VERIZON
INTERNET GATEWAY FOR BUSINESS
1.1a/ RESET PIN HOLE
The reset PIN hole allows you to reset the gateway back to its factory
default state. Using the reset function will revert all settings and changes
made during the setup process. To perform a factory reset and return the
Verizon Internet Gateway for Business to default settings, press and hold the
reset PIN hole for 3+ seconds. The System LED will flash yellow to indicate a
reset has been triggered, followed by fading in/out (white) while the gateway
restarts.

8
 / INTRODUCTION
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1.1b/ WPS
WPS is an easy way to add supported Wi-Fi devices to your network. Press
the WPS button on the back of the Gateway to activate WPS. You will need to
activate WPS on your Wi-Fi device too. Refer to “3.1d/ Wi-Fi Protected Setup
(WPS)” on page 40.
1.1c/ LEDS
The LEDs indicate the system and connection status, and WPS activity.
System LED
Front LED Mode Status LED Pattern
System Status (O)
Bootup
System booting Soft blink white
Firmware update Fast blink white
Regular usage mode Rest mode Solid white
Wired WAN connectivity In service Solid blue
IP Passthrough mode IPPT ( IP Passthrough)
enabled Solid green
Other
Factory reset Fast blink yellow
Hardware error Soft blink red
No SIM card Hard blink red
No signal Solid red

SETTING UP YOUR VERIZON INTERNET
GATEWAY FOR BUSINESS
Wi-Fi LED
Front LED Mode Status LED Pattern
Regular usage mode
Passing signal Solid white
Setup complete Solid white
Not connected to Internet Solid red
Rest mode Solid dim white
Paring
Pairing WPS (in progress) Hard blink blue
WPS connection success Fast blink blue
WPS connection
unsuccessful (time out) Fast blink red
WPS connection failure
(interrupted) Hard blink red
Other Hardware error Soft blink red
Signal Strength LEDs
Front LED Mode Status LED Pattern
Regular usage mode Rest mode 50% dim white
3 bars ( ) Excellent 5G or 4G coverage Solid white
2 bars ( ) Good 5G or 4G coverage Solid white
1 bar ( ) Weak 5G or 4G coverage Solid white

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 / INTRODUCTION
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Ethernet Port LEDs
Ethernet Port
LED Mode
Status Left LED Right LED
Wired LAN
connection
* Threshold level
can be decided
based on port
capability.
Ethernet > 100M*
Link
O Solid white
Ethernet > 100M*
Activity
O Blinking white
Ethernet < 100M*
Link
Solid yellow O
Ethernet < 100M*
Activity
Blinking yellow O
No Ethernet
connection
O O
./ SETTING UP VERIZON INTERNET GATEWAY FOR BUSINESS
1.2a/ POSITIONING YOUR GATEWAY
For the best wireless signal transmission from the Gateway to your network
devices:
• Place the Gateway on an elevated surface near a window or perimeter wall
and plug it in.
• Avoid keeping the device in the basement to get better signal.
• Avoid having obstacles near the device, clear any objects near the window
that could interfere with getting a signal.
• Keep the Gateway away from metal obstructions and away from direct
sunlight.

SETTING UP YOUR VERIZON INTERNET
GATEWAY FOR BUSINESS
• Keep the Gateway away from 802.11g or 20MHz only Wi-Fi devices, 2.4GHz
computer peripherals, Bluetooth devices, cordless phones, transformers,
heavy-duty motors, fluorescent lights, microwave ovens, refrigerators, and
other industrial equipment to prevent signal interference or loss.
1.2b/ CONNECTING EXTERNAL ANTENNAS
The Verizon Internet Gateway for Business comes with four detachable antennas.
To connect the external antennas:
1. Ensure the Gateway is in vertical position.
2. From rear side of the Gateway, align then screw each antenna into
the antenna ports as shown below. Ensure the connection is tight and
secure.

12
 / INTRODUCTION
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SETTING UP YOUR VERIZON INTERNET
GATEWAY FOR BUSINESS
3. For the best reception, position the antennas so that they are at right
angles to one another.

14
 / INTRODUCTION
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1.2c/ SETTING UP
Before you begin, if you are replacing an existing gateway, disconnect it. Remove
all old gateway components, including the power supply. They will not work with
the new Verizon Internet Gateway for Business.
1. Plug in the Gateway. Stand it vertically on an elevated surface near a
window.
2. Wait up to 15 minutes for the system light to turn o.
The light will blink white while the Gateway is powering on and
updating software. Don’t unplug.
If it turns solid red: No signal in this location. Move the Gateway to
another location.
If it blinks red: Activation error. Unplug the Gateway and plug it back in.
3. Check the signal strength. One signal bar is all you need, but you can try
to find an even stronger signal by checking dierent areas.
4. Wait up to 15 minutes for the Wi-Fi light to turn on.
Once it lights up solid white, you’re ready to connect your devices. If it
blinks red: Activation error. Unplug the Gateway and plug it back in.
5. Connect your network devices.
Connect to your new network using the Wi-Fi name and password
printed on the rear panel of the Gateway, or scan the QR code there to
connect automatically.

02 /
CONFIGURING YOUR
VERIZON INTERNET
GATEWAY FOR
BUSINESS
2.0 Configure Your Verizon Internet
Gateway for Business
2.1 Computer Network
Configuration
2.2 Main Screen

16
 / CONFIGURING YOUR VERIZON INTERNET GATE
WAY FOR BUSINESS
http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved
Connecting your Verizon Internet Gateway
for Business and accessing its web-
based User Interface (UI) are both simple
procedures.
Accessing the UI may vary slightly, depending
on your device’s operating system and web
browser.

CONFIGURE YOUR VERIZON INTERNET
GATEWAY FOR BUSINESS
./ CONFIGURE YOUR VERIZON INTERNET GATEWAY FOR
BUSINESS
1. Open a web browser on the device connected to your
Verizon Internet Gateway for Business network.
2. In the browser address field (URL), enter: https://192.168.0.1, then press
the EnterEnter key on your keyboard.
3. You may see a security message warning that Your connection is notYour connection is not
privateprivate when you visit https://192.168.0.1 for GUI management. To get
to the login screen, click the ADVANCEDADVANCED button, then on Proceed toProceed to
192.168.0.1 ((unsafeunsafe)) link.

18
 / CONFIGURING YOUR VERIZON INTERNET GATE
WAY FOR BUSINESS
http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved
4. The login screen will appear.
The first time you access your Gateway, an Easy Setup Wizard displays
to help step you through the setup process.
5. On the Log in to Verizon Internet GatewayLog in to Verizon Internet Gateway screen, enter the password
that is printed next to the Password on the label on the back of your
Gateway.

CONFIGURE YOUR VERIZON INTERNET
GATEWAY FOR BUSINESS
6. Click Log InLog In. The Change Wi-Fi nameChange Wi-Fi name screen displays. Move the selector
to onon for setting up your Guest Wi-FiGuest Wi-Fi to personalize your Guest Wi-Fi
Name and Password.
For your protection, your Gateway is pre-set at the factory to use WPA2
(Wi-Fi Protected Access II) encryption for your Wi-Fi network. This is the
best setting for most users and provides security.
7. Click ContinueContinue. The Apply Wi-Fi changesApply Wi-Fi changes screen appears. You have an
option of saving the Wi-Fi settings as an image on your device by clicking
the Save as imageSave as image button. After you click Save as imageSave as image to save your
Wi-Fi settings as an image, click ApplyApply to save the Wi-Fi changes to
Gateway.
Note: If you select Save as imageSave as image, the image file is saved to your web
browser’s download folder.

20
 / CONFIGURING YOUR VERIZON INTERNET GATE
WAY FOR BUSINESS
http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved
Important: If you are on a Wi-Fi device when setting up your Gateway, you will
be disconnected from the Wi-Fi network when you change the Wi-Fi name or
Wi-Fi password. When this occurs, your Gateway will detect this situation and
prompt you to reconnect using the new settings.
The You’re all set up!You’re all set up! screen displays once your Gateway verifies the final
settings and has successfully connected to the internet and is ready for use. You
can click on Go to Network SettingsGo to Network Settings to access the main screen of the Gateway.