Verizon ASK-NCQ1338E User manual

Verizon Internet Gateway for Business
(ASK-NCQ1338E) Configuration and
Setup Guide

Setup Instructions
Setup Instructions for the Verizon Internet Gateway for Business
1. Remove the Verizon Internet Gateway power cord, and Ethernet cable from the box.
2. Place the Gateway in an open area on an elevated surface (for good ventilation).
3. Connect the power cord to the port on the bottom of the gateway and plug the power
cord into an outlet.
The white blinking light indicates the Gateway is powered on. When the light turns ‘solid
white’ it indicates you have good signal and are connected to the internet.
4. Connect your Wi-Fi devices to the Verizon Internet Gateway, either:
a) Use your device to scan the QR code on the bottom of the Verizon Internet Gateway.
b) Manually enter the Wi-Fi name and password listed below the QR code.
5. To connect an existing business router, use the Ethernet cable provided and connect the
LAN port on the Verizon Internet Gateway to your router’s WAN port. Refer to the IP
Passthrough section for detailed instructions.
Need assistance?
If the blinking light does not change to a solid white light within 15 minutes of plugging in the
Gateway, call the Verizon Business and Government Customer Operations team (BGCO) at
1-800-922-0204.
When you call, please reference the Mobile Telephone Number that you received with your
order confirmation email for 5G Business Internet.
1

How to Configure IP Passthrough
Note: This process includes an automatic device reboot. Please plan accordingly as reboot
will impact your internet connection.
1. Log into the WebGUI portal
(192.168.0.1) as an Admin
using the “Password” from
the label on the bottom of
the Gateway.
2.Connect to your device via WiFi or LAN (as shown in the Setup Instructions).
3.Once you're connected, type 192.168.0.1 into the browser as the URL.
4.Click on Network→LAN
5.Scroll down to IP Passthrough
and click on the Configure
button.
2

6.On the Configure menu pop-up, toggle IP passthrough on.
The pop-up window shows a note that.
・IP Passthrough is enabled on LAN2.
・WiFi and LAN settings will be disabled.
・LAN1 can be used to access the WebGU.I
7.Click on Save. The device reboots.
8.When the device powers on completely (the white LED light turns from blinking to Solid),
plug in the enterprise device to be connected to the LAN2 port.The Verizon Internet Gateway
hands off the IP address assigned by the network to the device connected to the LAN2 port.
3

LED Indicators for Troubleshooting
LED
The LED indicates the system and connection status.
4

How to Change the Wi-Fi SSID Name/Password
Instructions for changing your Wi-Fi SSID Name
1.Login to the Verizon Internet Gateway Admin Portal 192.168.0.1.
2.Click Wi-Fi Settings Tab, which displays advanced settings for your router’s Wi-Fi.
3.Under Basic, all your basic Wi-Fi settings can be configured here including Wi-Fi Name (SSID),
Wi-Fi Password, etc.

*Band Steering is a feature which enables your router to dynamically assign wireless devices
(smartphones, laptops etc.) to the best wireless frequency (2.4GHz or 5GHz). When Band
Steering is enabled your dual-band router’s network will have one Wi-Fi name. For two separate
Wi-Fi names, disable band steering and go to the 2.4Ghz and 5Ghz tab to configure.
5

How to find your MDN, IMEI
1. Connect to your device via
Wi-Fi or LAN (as shown in
the Setup Instructions).
2.Once you're connected,
type 192.168.0.1 into the
browser as the URL.
3.Click Network →
Network Status
4.Scroll down under System
Information to see key device
details such as MDN
(MSISDN), IMEI, ICCID, etc.
information.
6

How to find the Software version
1. Connect to your device via Wi-Fi or LAN (as shown in the Setup Instructions).
2.Once you're connected, type 192.168.0.1 into the browser as the URL.
3.Under Home you can now see System Information such as Software Version,
IP Address, and Network Status.
7

How to Add Features
Contact the Verizon Business and Government Customer Operations team (BGCO) at
1-800-922-0204 to add features (e.g.,plan changes such as Static IP).
8
How to manage additional device features via MyBusiness
For more device information and to manage your device remotely (e.g., configure primary
and secondary Wi-Fi, reboot remotely) you can visit the wirelessMy Business Portal
(register for an account if you do not have one).
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