Verizon ASK-NCQ1338 User manual

User Guide
Verizon Internet Gateway

1. Inside the box 1
2. Your Verizon Internet Gateway 2
3. Setting Up Your Verizon Internet Gateway 6
3.1 Positioning Your Router 6
3.2 Setup Requirements 6
3.3 Setting Up 7
4. Login to Your Verizon Internet Gateway 8
4.1 Connect & Login by Mobile Device 8
4.2 Connect & Login by Computer 10
5. Web User Interface 11
5.1 Home 12
5.2 Wi-Fi Settings 13
5.2.1 Basic 14
5.2.2 2.4GHz / 5GHz 16
5.2.3 Guest 18
5.2.4 Statistics 20
5.2.5 WPS 20
5.3 Parental Control 22
5.4 Network 24
5.4.1 Network Map 25
5.4.2 Status 26

5.4.3 Cellular Traffic Query 28
5.4.4 Cellular 29
5.4.5 LAN 30
5.4.6 IPv6 32
5.4.7 Client List 33
5.5 Device Settings 34
5.5.1 Admin Settings 35
5.5.2 Date & Time 35
5.5.3 Backup / Restore 36
5.5.4 Firmware 38
5.6 Diagnostic 40
5.7 Security 41
5.7.1 Firewall 42
5.7.2 IP / MAC Binding 44
5.7.3 Access Control 46
5.8 NAT Forwarding 48
5.8.1 DMZ 49
5.8.2 UPnP 50
5.8.3 ALG 51
5.8.4 Virtual Servers 53
5.8.5 QoS 55
6. Troubleshooting 57
7. Technical Specification 58

https://www.verizonwireless.com/support/ 1
1. Inside the box
Inside the product package you should find the following items. Contact Verizon if any item is missing or damaged.
Verizon Internet Gateway
Ethernet Cable
Power Adapter

http://support.verizon.com/router 2
2. Your Verizon Internet Gateway
Your Verizon Internet Gateway provides fast dual-band Wi-Fi (with channel steering) for all your devices, and features built-in network security
as well as parental controls, guest Wi-Fi and automatic software updates.
Take a moment to familiarize with your product:
Front
Back
LED
WPS / Pair button

http://support.verizon.com/router 3
Bottom
Reset Button
If you experience difficulties with your router or you want to revert all settings that you have changed, the reset function allows you to reset the
router back to its factory default state. To perform a factory reset and return the Verizon Internet Gateway to default settings, press and hold
the reset button for 3+ seconds. The LED will flash yellow to indicate a reset has been triggered, followed by fading in/out (white) while the
router restarts.
LAN Ports
DC Jack
Reset button

http://support.verizon.com/router 4
WPS
WPS is an easy way to add supported Wi-Fi devices to your network. Press the WPS button on the back of the router to activate WPS. You
will need to activate WPS on your Wi-Fi device too. Refer to 5.2.5 Wi-Fi Settings > WPS for more information.
LED
The LED indicates the system and connection status, and WPS activity.
Ethernet
Port LED
Mode
Status
Left LED
Right LED
Wired LAN
connection
Ethernet > 100M*
Link
Off
Solid White
Ethernet > 100M*
Activity
Off
Blinking White
Front LED
Mode
Status
LED1 Pattern
Bootup
System Off
Off
System Booting
Soft blink White
Firmware update (FOTA)
Fast blink white
Cellular signal (or after single click
pair button)
Passing signal
Solid White
No Signal, Cold SIM
Solid Red
No SIM Card
Hard blink red
Regular usage
Setup complete
50% bright White
WiFi disabled by user
Solid Green
Paring
WPS Paring
Hard blink Blue
Other
Factory Reset
Fast blink yellow
FW Error
Soft blink red

http://support.verizon.com/router 5
* Threshold
level can be
decided based
on port
capability
Ethernet < 100M*
Link
Solid Yellow
Off
Ethernet < 100M*
Activity
Blinking Yellow
Off
No Ethernet
connection
Off
Off

http://support.verizon.com/router 6
3. Setting Up Your Verizon Internet Gateway
Your Verizon Internet Gateway comes with a pre-installed SIM card and can be up and running in just a couple of minutes.
3.1 Positioning Your Router
For the best wireless signal transmission from the router to your network devices:
-Place the router in a central area near a window.
-Avoid keeping the device in the basement to get better signal.
-Avoid having obstacles near the device, clear any objects near the window that could interfere with getting a signal.
-Keep the router away from metal obstructions and away from direct sunlight.
-Keep the router away from 802.11g or 20MHz only Wi-Fi devices, 2.4GHz computer peripherals, Bluetooth devices, cordless phones,
transformers, heavy-duty motors, fluorescent lights, microwave ovens, refrigerators, and other industrial equipment to prevent signal
interference or loss.
3.2 Setup Requirements
To configure your wireless network via computer, you need a computer that meets the following system requirements:
-For Wired Connection -> Ethernet RJ-45 (LAN) port (10Base-T/100Base-TX/1000BaseTX)
-For Wi-Fi Connection -> IEEE 802.11a/b/g/n/ac/ax wireless capability
-An installed TCP/IP service
-Web browser such as Microsoft Edge, Firefox, Safari, or Google Chrome

http://support.verizon.com/router 7
3.3 Setting Up
1. Plug the router into a power outlet with the included power
adapter.
2. Wait for a couple of minutes for the router to power up and
establish a LTE/5G connection. The LED should display on
(white) after starting up.
3. That’s it! You can connect your Internet devices to the router’s
Wi-Fi networks named Verizon_<your network> (check your
router’s product label on the bottom side for your unique Wi-Fi
network name and password). You can also connect Internet
devices to your router by Ethernet cable, by connecting your
device’s LAN ports.
4. Go to 3. Login to your Verizon Internet Gateway to login to
your router and configure settings such as Wi-Fi security.

http://support.verizon.com/router 8
4. Login to Your Verizon Internet Gateway
You can login to your router’s Web User Interface (Web UI) to access and change any of your router’s settings and functions, such as Parental
Controls and Wi-Fi security. You can also access network information such as connected devices and data usage.
You can login to the Web UI using a computer or mobile device.
First connect your device to your router, then access the Web UI, as shown below.
4.1 Connect & Login by Mobile Device
1. You can automatically connect your device by scanning the QR code on the product label. To connect manually, move to step 2.
2. Scan available Wi-Fi networks with your mobile device:
3. Select the WiFi network named Verizon_<your network> (check your router’s product label on the bottom side for your unique Wi-Fi
network name).
4. Enter your Wi-Fi password, which can also be found on your router’s product label on the bottom side.
5. Open a web browser and enter the router’s default address http://192.168.0.1 in the address bar.

http://support.verizon.com/router 9
6. Log in using the default password (the default address and password are displayed on the product label on the bottom side of the router,
labeled Network Settings: URL and Password.)
7. Check 5. Web User Interface in this guide for more information about your router’s settings.

http://support.verizon.com/router 10
4.2 Connect & Login by Computer
1. Scan available Wi-Fi networks with your computer.
2. Select WiFi network named Verizon_<your network> (check your router’s product label on the bottom side for your unique Wi-Fi
network name).
3. Enter your Wi-Fi password, which can also be found on your router’s product label on the bottom side.
4. If preferred, you can use an Ethernet cable to connect your computer to the router’s LAN port for configuration (instead of Wi-Fi). Simply
connect the two devices’ LAN ports by Ethernet cable.
5. Open a web browser and enter the router’s default address http://192.168.0.1 in the address bar.
6. Log in default password (the default address and password are displayed on the product label on the bottom side of the router, labeled
Network Settings: URL and Password.)
7. Check 5. Web User Interface in this guide for more information about your router’s settings.

http://support.verizon.com/router 11
5. Web User Interface
Your router’s Web User Interface (Web UI) allows you to set up and configure its various functions. You can access the Web UI anytime by
entering the router’s default address http://192.168.0.1 in the address bar of web browser on a device connected to the router. Check your
router’s product label for your unique GUI Password.
Menu
Use the left side menu to navigate:
Save
Remember to save your settings with the save button after making
changes.

http://support.verizon.com/router 12
5.1 Home
>Home
The Home page shows your network status and key system information. Network Status should display Connected to indicate a cellular
network connection. If you don’t see this, check the router’s LEDs and refer to Troubleshooting for more help.
System Information
Network Status
Displays the status of your router’s Information and connection status.
WPS
The WPS status of your router is shown here, indicating whether WPS is active or off.
IPAddress
Your router’s public IPAddress is displayed here.
MAC Address
Displays the MAC address of your router. A MAC Address is a unique fixed identifier for any device on a network.

http://support.verizon.com/router 13
Software Version
Displays the current software version your router is running.
5.2 Wi-Fi Settings
>Wi-Fi Settings
The Wi-Fi Settings screen displays advanced settings for your router’s Wi-Fi, as well as WPS settings. Your router is dual-band and uses two
Wi-Fi frequencies (2.4GHz & 5GHz) for better wireless performance on your devices.

http://support.verizon.com/router 14
5.2.1 Basic
> Wi-Fi Settings >Basic
All of your basic WiFi settings can be configured here. Band Steering is a feature which enables your router to dynamically assign wireless
devices (smartphones, laptops etc.) to the best wireless frequency (2.4GHz or 5GHz). When Band Steering is enabled your dual-band router’s
network will have one Wi-Fi name.

http://support.verizon.com/router 15
Band steering settings
Band steering
Toggle to enable or disable Band Steering. When Band Steering is enabled your dual-band router’s network will have one WiFi
name, and your wireless devices will be assigned to the best frequency (2.4GHz or 5GHz) automatically. While enabled, all of the
settings for your WiFi network can be configured in this tab. When disabled, your router will display two separate WiFi networks
(2.4GHz & 5GHz) and the settings for each frequency can be configured from their respective tabs in the top menu.
Wi-Fi Name (SSID)
This is the name of your Wi-Fi network for identification, also sometimes referred to as “SSID”. The SSID can consist of any
combination of up to 32 alphanumerical characters.
Wi-Fi Password
Enter your Wi-Fi password. A complex, hard-to-guess password is recommended.
Security
Select a Wi-Fi security type from the drop-down menu. WPA/WPA2 is the default setting and the most secure. Security can be
disabled by selecting None, but this is not recommended.
Version
Select which version of security type to use. WPA2 is the most secure, but is not supported by all wireless clients. Selecting Mixed
WPA/WPA2 ensures wireless client compatibility.
Encryption
Displays encryption type according to version. AES encryption is the default setting for WPA2, while Mixed TKIP+AES is the default
for Mixed WPA/WPA2.

http://support.verizon.com/router 16
5.2.2 2.4GHz / 5GHz
> Wi-Fi Settings >2.4GHz / 5GHz
You can edit advanced settings for 2.4GHz or 5GHz by disabling Band Steering and updating the settings on the respective tab(s).

http://support.verizon.com/router 17
2.4 / 5 GHz Wi-Fi Settings
WI-FI 2.4GHz/5GHz
Toggle to enable or disable this Wi-Fi frequency.
Wi-Fi Name (SSID)
This is the name of your Wi-Fi network for identification, also sometimes referred to as “SSID”. The SSID can consist of any
combination of up to 32 alphanumerical characters.
Hide SSID
Check the box to hide your SSID. When hidden, the SSID will not be visible as an available Wi-Fi network to clients –clients must
manually enter the SSID in order to connect. Ahidden SSID is typically more secure than a visible SSID.
Wi-Fi Password
Enter your Wi-Fi password. A complex, hard-to-guess password is recommended.
Security
Select a Wi-Fi security type from the drop-down menu. WPA/WPA2 is the default setting and the most secure. Security can be
disabled by selecting None, but this is not recommended.
Version
Select which version of security type to use. WPA2 is the most secure, but is not supported by all wireless clients. Selecting Mixed
WPA/WPA2 ensures wireless client compatibility.
Encryption
Displays encryption type according to version. AES encryption is the default setting for WPA2, while Mixed TKIP+AES is the default
for Mixed WPA/WPA2.
2.4 / 5 GHz Channel Settings
Mode
Select the wireless standard used for the router’s Wi-Fi. 802.11b/g mixed means 802.11b and 802.11g wireless clients can connect
to the router, 802.11g/n mixed means 802.11g and 802.11n wireless clients can connect to the router, etc.
Channel
Select a wireless radio channel or use the default “Auto” setting from the drop-down menu. Changing the radio channel can
improve Wi-Fi signal depending on how crowded the channel is with other radio signals and interference.
Channel Bandwidth
Set the channel bandwidth: 20MHz (lower performance but less interference), 40MHz (better performance but likely more
interference), or Auto (automatically select based on interference level).
WMM
Toggle to enable or disable WiFi Multimedia (WMM). WMM is a feature which prioritizes bandwidth for audio and video applications
in order to maintain best network performance.