Verizon CR200A User manual

Verizon
Internet
Gateway
User
Manual
CR200A

CONTENTS
01 /
INTRODUCTION
 Inside the box 
 Getting to Know The Verizon
Internet Gateway 
 Setting Up The Verizon Internet
Gateway 
02 /
CONFIGURING THE VERIZON
INTERNET GATEWAY
 Configure The Verizon Internet
Gateway 
 Computer Network
Configuration 
 Main Screen 
03 /
WIFI SETTINGS
 Overview 
 Basic Settings 
 Advanced Settings 
04 /
CONNECTED DEVICES
 Device Settings 
 Setting Parental Controls 
 Universal Plug & Play 

TABLE OF CONTENTS
3
05 /
CONFIGURING ADVANCED
SETTINGS
 Security & Firewall 
 Network Settings 
 Diagnostics & Monitoring 
 System 
06 /
TROUBLESHOOTING
 Troubleshooting Tips 
 Frequently Asked
Questions 
07 /
SPECIFICATIONS
 General Specifications 
 Connections 
08 /
NOTICES
 Regulatory Compliance
Notices 

01 /
INTRODUCTION
1.0 Inside the box
1.1 Getting to Know The Verizon
Internet Gateway
1.2 Setting Up The Verizon Internet
Gateway

INSIDE THE BOX
./ INSIDE THE BOX
Inside the product package you should find the following items. Contact
Verizon (https://www.verizon.com/support/contact-us/) if any item is missing or
damaged.
• Verizon Internet Gateway
• Setup guide
• Power adapter
./ GETTING TO KNOW THE VERIZON INTERNET GATEWAY
The Verizon Internet Gateway provides fast Wi-Fi (with channel steering) for all
your devices, and features built-in network security as well as parental controls,
guest Wi-Fi and automatic software updates.

6
 / INTRODUCTION
Take a moment to familiarize with the product:

GETTING TO KNOW THE VERIZON
INTERNET GATEWAY
1.1a/ RESET BUTTON
The reset button allows you to reset the gateway back to it’s factory
default state. Using the reset function will revert all settings and changes
made during the setup process. To perform a factory reset and return the
Verizon Internet Gateway to default settings, press and hold the reset button
for 3+ seconds. The System LED will flash yellow to indicate a reset has been
triggered, followed by fading in/out (white) while the gateway restarts.
1.1b/ WPS
WPS is an easy way to add supported Wi-Fi devices to your network. Press
the WPS button on the back of the Gateway to activate WPS. You will need to
activate WPS on your Wi-Fi device too. Refer to “3.1d/ Wi-Fi Protected Setup
(WPS)” on page 37.
1.1c/ LEDS
The LEDs indicate the system and connection status, and WPS activity.
Front LED Mode Status LED Pattern
System Status (O)
Bootup
System booting Soft blink white
Firmware update Fast blink white
Other
Factory reset Fast blink yellow
Hardware error Soft blink red
No SIM card Hard blink red
No signal Solid red
Note: System status LED will turn o when the Gateway is connected to the
network and signal bars turn ON.

8
 / INTRODUCTION
Front LED Mode Status LED Pattern
Signal Strength (5G/LTE Home customer)
3 bars Excellent signal strength Solid white ( )
2 bars Good signal strength Solid white ( )
1 bar Fair signal strength Solid white ( )
Note: LEDs will dim by default after setup is complete.
Wi-Fi ( )
Regular usage
Passing signal Solid white
Setup complete Solid white
Not connected to Internet Solid red
Wi-Fi disabled by user Solid green
Paring
Pairing WPS (in progress) Hard blink blue
WPS connection success Fast blink blue
WPS connection
unsuccessful (time out) Fast blink red
WPS connection failure
(interrupted) Hard blink red
Other Hardware error Soft blink red
Note: Installation mode lasts for 15 minutes only during first bootup, after which
the Gateway will switch to regular usage mode.

GETTING TO KNOW THE VERIZON
INTERNET GATEWAY
Ethernet Port
LED Mode
Status Left LED Right LED
Wired LAN
connection
* Threshold level
can be decided
based on port
capability
Ethernet > 100M*
Link
O Solid white
Ethernet > 100M*
Activity
O Blinking white
Ethernet < 100M*
Link
Solid yellow O
Ethernet < 100M*
Activity
Blinking yellow O
No Ethernet
connection
O O
./ SETTING UP THE VERIZON INTERNET GATEWAY
The Verizon Internet Gateway comes with a pre-installed SIM card and can be up
and running in just a couple of minutes. The Verizon Internet Gateway can only be
used with the 5G Home Internet or LTE Home Internet service, and the SIM card
is only authorized for use in the Verizon Internet Gateway. You may not remove
the SIM card and insert it into another device.
1.2a/ POSITIONING THE VERIZON INTERNET GATEWAY
For the best wireless signal transmission from the Gateway to your network
devices:
• Place the Gateway on an elevated surface near a window or perimeter wall
and plug it in.
• Avoid keeping the device in the basement to get better signal.

10
 / INTRODUCTION
• Avoid having obstacles near the device, clear any objects near the window
that could interfere with getting a signal.
• Keep the Gateway away from metal obstructions and away from direct
sunlight.
• Keep the Gateway away from 802.11g or 20MHz only Wi-Fi devices, 2.4GHz
computer peripherals, Bluetooth devices, cordless phones, transformers,
heavy-duty motors, fluorescent lights, microwave ovens, refrigerators, and
other industrial equipment to prevent signal interference or loss.
1.2b/ SETTING UP
Before you begin, if you are replacing an existing gateway, disconnect it. Remove
all old gateway components, including the power supply. They will not work with
the new Verizon Internet Gateway.
1. Plug in the Gateway. Stand it vertically on an elevated surface near a
window.
2. Wait up to 10 minutes for the system light to turn o.
The light will blink white while the Gateway is powering on and
updating software. Don’t unplug.
If it turns solid red: No signal in this location. Move the Gateway to
another location. Use My Verizon app for help finding a good spot.
If it blinks red: Activation error. Unplug the Gateway and plug it back in.
Use My Verizon app for troubleshooting.
3. Check the signal strength. One signal bar is all you need, but you can try
to find an even stronger signal by checking dierent areas of your home.
Use My Verizon app for help finding a good setup spot.