Viessmann Vitocom 100 Operating instructions

Installation and service
instructions
for contractors
VIESMANN
Vitocom 100
Type GSM
Remote monitoring and remote control of heating systems
For applicability, see the last page
VITOCOM 100
5604 424 GB 5/2011 Please keep safe.

2
Please follow these safety instructions closely to prevent accidents and mate-
rial losses.
Safety instructions explained
Danger
This symbol warns against the
risk of injury.
!Please note
This symbol warns against the
risk of material losses and envi-
ronmental pollution.
Note
Details identified by the word "Note" con-
tain additional information.
Target group
These instructions are exclusively
designed for qualified contractors.
■ Work on the refrigerant circuit must
only be carried out by qualified and
authorised refrigeration engineers
■ Work on electrical equipment must
only be carried out by a qualified elec-
trician
■ The system must be commissioned by
the system installer or a qualified per-
son authorised by the installer
Regulations
Observe the following when working on
this system:
■ National installation requirements
■ Legal instructions regarding the pre-
vention of accidents
■ Legal instructions regarding environ-
mental protection
■ The Code of Practice of relevant trade
associations
■ All current safety regulations as
defined by DIN, EN, DVGW, VDE and
all locally applicable standards
aÖNORM, EN and ÖVE
cSEV, SUVA, SVTI and SWKI
Working on the system
■ Isolate the system from the power sup-
ply and check that it is no longer 'live',
e.g. by removing the separate fuse or
by means of a main isolator
Note
In addition to the control circuit, there
may be several power circuits.
Danger
Contact with 'live' components
can lead to severe injuries.
Some components on the
PCBs will remain 'live' even
after the power supply has
been switched off.
Before removing covers from
appliances, wait at least 4
minutes for the power to dissi-
pate.
■ Safeguard the system against unau-
thorised reconnection
Safety instructions
Safety instructions
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!Please note
Electronic assemblies can be
damaged by electrostatic dis-
charges.
Before beginning work, touch
earthed objects, such as heating
or water pipes, to discharge static
loads.
Repair work
!Please note
Repairing components that fulfil a
safety function can compromise
the safe operation of your sys-
tem.
Replace faulty components only
with original Viessmann spare
parts.
Auxiliary components, spare and
wearing parts
!Please note
Spare and wearing parts that
have not been tested together
with the system can compromise
its function. Installing non-author-
ised components and making
non-approved modifications or
conversions can compromise
safety and may invalidate our
warranty.
For replacements, use only orig-
inal spare parts supplied or
approved by Viessmann.
Safety instructions
Safety instructions (cont.)
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Installation instructions
Safety and Liability
Safety and liability................................................................................................ 6
Preparing for installation
System requirements........................................................................................... 7
Functions of the Vitocom 100............................................................................... 8
SIM card functions................................................................................................ 9
Installation sequence
Installing the Vitocom 100.................................................................................... 10
Overview of electrical connections....................................................................... 11
Connecting the Vitocom 100................................................................................ 13
Hooking up additional signals............................................................................... 15
Power supply........................................................................................................ 17
Service instructions
Commissioning
Requirements....................................................................................................... 19
Entering the PIN................................................................................................... 19
Inserting the SIM card ......................................................................................... 20
Input by SMS........................................................................................................ 22
Configuration
SMS commands with examples........................................................................... 25
Special notes on sending SMS............................................................................ 32
Monitoring credit
SIM card validity................................................................................................... 34
LED displays
LED descriptions.................................................................................................. 36
Signal strength (reception quality)........................................................................ 36
SMS transmission indication................................................................................ 36
Troubleshooting
Interpreting the LED flashing patterns.................................................................. 37
Fault messages.................................................................................................... 37
Specification....................................................................................................... 39
Index
Index
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Certificates
Declaration of conformity...................................................................................... 40
Keyword index.................................................................................................... 41
Index
Index (cont.)
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6
Danger
The Vitocom radio signals (from
communication via mobile
phone) may interfere particularly
with pacemakers, hearing aids
and defibrillators.
If you use any such equipment,
please avoid the immediate vicin-
ity of the operational Vitocom.
!Please note
The Vitocom only relays faults of
connected Vitotronic control units
and of the components connec-
ted to its configured inputs. For
technical details, see the installa-
tion and service instructions of
the appliances.
Conditions for fault messages:
■ The Vitotronic control units
and the Vitocom must be con-
figured correctly.
■ The Vitocom message paths
must be established.
■ The heating system and func-
tionality of the message facili-
ties must be checked at regular
intervals.
■ In order that messages can still
be transferred during a power
failure, we recommend using a
UPS (uninterruptible power
supply).
■ For further improvement of the
operational reliability of the
heating system, we recom-
mend allowing for supplemen-
tary measures, e.g. frost pro-
tection or monitoring for water
damage.
Liability
Viessmann accepts no liability for loss of
profit, unattained savings, or other direct
or indirect consequential losses resulting
from the use of the Vitocom or the soft-
ware, nor for losses resulting from inap-
propriate use.
The Viessmann General Terms and
Conditions apply; these are listed in the
relevant current Viessmann pricelist.
We accept no liability for SMS and e-mail
services provided by network operators.
The terms and conditions of the relevant
network operators therefore apply.
Safety and Liability
Safety and liability
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Heating system
■ For one heating system with
Viessmann boiler and Vitotronic con-
trol unit or with heat pump and
weather-compensated control unit.
■ The control unit is connected to the
Vitocom 100 via the KM BUS.
■ Downstream heating circuit control
units that are not connected via the KM
BUS must be monitored via the digital
input of the Vitocom 100.
SIM card
■ SMS facility
■ Bi-directional function (sending and
receiving)
Mobile phone providers
■ SIM cards approved for use with the
Vitocom 100:
– T-Mobile (standard for Vitocom 100
with SIM card)
– Vodafone
– E-Plus
■ Adequate radio signal (field strength)
for the selected SIM card where the
Vitocom 100 is sited.
■ The SIM card must be enabled by the
mobile phone provider at the time of
commissioning.
Programming unit
■ SIM cards approved for use with the
mobile phone:
– T-Mobile
– Vodafone
– E-Plus
Message paths/Message targets
■ Mobile phone for receiving and send-
ing SMS.
Up to two mobile phones can be speci-
fied as message recipients.
Important information regarding sys-
tem limitations
■ At the time of publication of this docu-
ment the transmission range of the
Vitocom 100 has only been tested with
the approved SIM cards (for use with
the Vitocom 100). The perfect function
of the Vitocom 100 cannot be guaran-
teed with SIM cards that have not been
approved.
■ The transmission of SMS is a service
provided by mobile phone operators.
Consequently, the range of functions
offered by the Vitocom 100 cannot be
guaranteed in case of changes in the
SMS service provided by network
operators.
■ The wide range of different mobile
phone manufacturers and types
makes it impossible to test each one
regarding its compatibility with the
functions offered by the Vitocom 100.
Although no restrictions could be
detected with any of the tested mobile
phones, the perfect function of the
Vitocom 100 cannot be guaranteed for
all available mobile phones.
Preparing for installation
System requirements
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Installation

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Summary of functions
E
BC
A
D
AHeat source with control unit
BKM BUS cable
CVitocom 100
DAerial (not extendible)
EMobile phone
Remote switching
The operating mode of the heating cir-
cuits connected to the control unit can be
switched remotely using SMS.
Remote scanning
The following current settings of the
Vitocom 100 can be scanned remotely:
■ 2 mobile phone numbers that can be
notified in case of faults
■ SIM card credit (prepaid)
■ Current date and expiry date of SIM
card (prepaid)
■ Cost of one SMS (stored value)
■ Information text for naming the heating
system and the digital input
■ Current language setting
Remote monitoring
The Vitocom 100 monitors heating sys-
tems with Viessmann control units. Addi-
tional appliances are monitored via the
digital input of the Vitocom 100.
The following are automatically signalled
by SMS via mobile phone:
■ Faults of the heating system and those
of appliances connected to the digital
input
■ Expiry of SIM card (prepaid)
■ Notification regarding resetting the
current date after a power failure
Preparing for installation
Functions of the Vitocom 100
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Note
The dates "AKTDAT" and "ENDDAT"
only need to be entered with a prepaid
SIM card for monitoring the available
credit. This entry is not required for a
contract SIM card.
SIM card functions
A SIM card is required to operate the
Vitocom 100. Different types of SIM
cards from mobile phone providers are
commercially available.
Note
Observe the system requirements for the
SIM card (see page 7).
PIN function
Once a PIN has been entered it remains
permanently in force, even after a power
failure. A re-entry is therefore not
required in this case. After power has
been restored, the LED displays inside
the device indicate the standby status of
the Vitocom 100 (see page 36).
Additional security
The Vitocom 100 is also equipped with
an access code (see pages 22
and 25) for all entered commands.
Preparing for installation
Functions of the Vitocom 100 (cont.)
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Installation

10
Information on installation location:
■ Adequate strength of reception.
Note
Adequate strength of reception using
a mobile phone and a SIM card from
same mobile phone operator, see
page 36.
■ Observing the maximum cable
lengths (total length for all KM BUS
subscribers up to 50 m).
■ Power plug of the Vitocom 100 must
be easily accessible.
Install the aerial (not extendible) in a
favourable location:
■ To a suitable metal surface using the
magnet that is integrated in the aerial.
■ To a smooth, clean and dry surface
using the adhesive pad provided.
2. 3. 4x
1.
Installation sequence
Installing the Vitocom 100
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11
Upper PCB
B
LOCK
OPEN
6
5
2
1
0
8
9
7
3
4
A F H KLD EC
MNOP
G
AKM BUS cable (plug aVG supplied)
BAerial cable (standard delivery)
CKM BUS terminals
DPlug-in connection to the wiring
chamber
ESIM card holder
FGSM modem
GPIN rotary selector
HPerforation for the strain relief
recess, digital input
KCable entry, digital input 230 V~ (for
additional appliance)
LPower cable
MGreen LED
NYellow LED
ORed LED
PButton for setting the PIN
Installation sequence
Overview of electrical connections
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Installation

12
Removing the upper PCB
Only for connecting an additional appli-
ance to the digital input and for access to
the mains terminals (see diagram on
page 13).
Danger
There is a risk of electric shock or
damage to the device when work-
ing in the wiring chamber with
the power connected.
Disconnect the equipment from
the mains before lifting off the
upper PCB.
LOCK
OPEN
6
5
2
1
0
8
9
7
3
4
1.
2.
1. Carefully push in all 3 clips with a pair
of pliers.
2. Lift off the PCB.
Installation sequence
Overview of electrical connections (cont.)
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Wiring chamber
B CA KLU T S R
AKM BUS cable (plug aVG supplied)
BAerial cable (standard delivery)
CKM BUS terminals
KCable entry, digital input 230 V~ (for
additional appliance)
LPower cable
RMains terminals, 230 V/50 Hz
STerminals, digital input 230 V~
TTransformer
UPlug-in connector to upper PCB
Connecting the Vitocom 100
Note
If there are several KM BUS subscrib-
ers (e.g. remote control), use KM BUS
distributor (part no. 7415 028, acces-
sory).
Total cable length for all KM BUS sub-
scribers up to 50 m.
Installation sequence
Overview of electrical connections (cont.)
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Installation

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C
V
3 2 17 6 5 4
X3X4 X
145
1 2
X2 X1
27
26
25
24
23
27
26
25
24
23 Y
4 3 2 1
X5
W
CKM BUS terminals in the
Vitocom 100
VVitotronic control unit for floorstand-
ing boilers, heat pumps and heating
circuit control units (not for
Vitotronic 200, type KW6...)
or
KM BUS distributor
WWall mounted gas boilers (MY 1999
to 2004)
(If an extension kit for one heating
circuit with mixer has already been
connected via plug "X5" to the wall
mounted boiler, connect the
Vitocom 100 KM BUS to this plug in
parallel.)
XVitotronic control unit for wall moun-
ted and storage combi boilers and
Vitotronic 200, Type KW6...)
or
KM BUS distributor
yHeat pump control unit WPR 300
(terminals X1.25 and X2.25 on PCB
LP3)
or
KM BUS distributor
Installation sequence
Connecting the Vitocom 100 (cont.)
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Digital input
Removing the upper PCB (see
page 12).
Danger
There is a risk of electric shock or
damage to the device when work-
ing in the wiring chamber with
the power connected.
Pull the power plug prior to com-
mencing any work.
Danger
If an appliance is connected to
the digital input of the
Vitocom 100, voltage of 230 V~
may still be present at the termi-
nals, even if the mains plug has
been unplugged C (see dia-
gram on page 16).
Check whether the digital input
terminals are 'live' and isolate
from the power supply, if
required.
!Please note
To prevent short circuits or dam-
age to the Vitocom 100,
ensure that the digital input and
the Vitocom 100 power supply
are connected to the same
phase.
3.
1.
2.
Note
Carefully break out knock-out H from
the removed upper PCB along the per-
foration (see diagram on page 11) for the
upper part of the strain relief (in the pack
supplied).
Installation sequence
Hooking up additional signals
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Installation

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Connection example for an additional
appliance
AVitocom 100 wiring chamber
BPower supply 230 V/50 Hz
CDigital input
D230 V~ voltage signal
EMessage signal, floating contact
FMessage signal via contactor relay
■ On-site fault messages can be hooked
up as 230 V~ signals via the digital
input.
■ The input signal is monitored by the
Vitocom 100 and the fault is
announced via SMS.
■ The text of the SMS can be individually
composed.
Command: DITEXT (see page 30).
Installation sequence
Hooking up additional signals (cont.)
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Directives
Regulations
Implement the power supply and protec-
tive measures (e.g. RCD circuit) in
accordance with IEC 60364-4-41, the
connection requirements of the local
power supply utility and VDE regulations
[or local regulations].
Protect the power cable to the control
unit or the Vitocom 100 according to reg-
ulations.
For oil and gas combustion equipment
over 100 kW, according to the Sample
Combustion Ordinance „FeuVO“ [Ger-
many], an „emergency stop“ must be
installed on-site outside the installation
room. Observe the national combustion
equipment ordinance for your local
region. For combustion equipment to
EN 50156-1, the „emergency
stop“ installed on site must comply with
the requirements of EN 50156-1.
Install the „emergency stop“ outside the
installation room; it must be able to sep-
arate all non-earthed conductors simul-
taneously with at least 3 mm conduct
separation. We additionally recommend
installing an AC/DC-sensitive RCD
(RCD class B ) for DC (fault) cur-
rents that can occur with energy efficient
equipment.
Power cable
2-core cable to the device
L1 brown
N1 blue
Connection via the "emergency stop" (mains isolator)
When the heating system is switched off
via the mains isolator, the Vitocom 100
is also switched off.
No more on-site faults are signalled. It is
no longer possible to change the oper-
ating mode remotely.
This is the standard application.
A
B
C
D
F
G
L1
N
PE
E
APower supply 230 V/50Hz
BFuse
CSingle phase power socket (on
site)
Installation sequence
Power supply
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Installation

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DControl unit power supply connec-
tion
EJunction box (on site)
FMains isolator, two-pole, on site (if
installed)
GVitocom 100
Connection independent of the "emergency stop" (mains isola-
tor)
When the heating system is switched off
via the mains isolator, the Vitocom 100
continues to function.
On-site faults continue to be signalled.
A
B
C
D
E
F
G
L1
N
PE
APower supply 230 V/50 Hz
BFuse
CSingle phase power socket (on
site)
DControl unit power supply connec-
tion
EJunction box (on site)
FMains isolator, two-pole, on site
(if installed)
GVitocom 100
Note
A fault is signalled if the control unit fails
or is switched off (e.g. when filling the
heating system).
If the mains power plug is disconnected,
the "Emergency operation - data com-
munication failure" fault message is
issued.
Installation sequence
Power supply (cont.)
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■ Ensure that reception is available (see
page 10).
■ There must be no SMS saved on the
SIM card as this could otherwise
cause faults when sending/receiving
SMS by the Vitocom 100.
Commissioning steps:
1. Switch ON the Vitocom 100 without
SIM card.
2. Enter SIM card PIN (see page 19).
3. Pull power plug or switch OFF mains
isolator.
4. Insert SIM card (see page 20).
5. Connect power plug or switch ON
mains isolator.
6. Send commissioning SMS with
access code and language selection
to the Vitocom 100 (see page 23).
7. Only prepaid:
Enter current date and expiry date of
the SIM card.
8. Only prepaid:
SIM card credit and SMS costs for
monitoring the credit of the prepaid
SIM card.
Note
After entering the PIN, the Vitocom 100
is commissioned exclusively via SMS
messages using a mobile phone.
Entering the PIN
Entering the PIN at the Vitocom 100
Note
The subsequent setting procedure is ter-
minated if no entry is made within 30
seconds of the first or previous entry or
if not all four digits have been entered.
1. Open the casing (see page 11).
2. Initiate entry by holding down P for
5 s.
Only the red LED O illuminates, and
the unit is in "input" mode.
3. Enter the first digit of the PIN using
rotary selector G and confirm by
briefly pressing P.
The red LED O briefly extin-
guishes.
4. Repeat previous step for each digit of
the PIN.
After the 4th and final digit has been
entered, the red LED O flashes 3
times and remains off.
Commissioning
Requirements
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Service

20
Enter the PIN at the Vitotronic control units with designation B
in the type name
Control unit for constant temperature
operation
1. Calling up the service level at the
Vitotronic control unit:
Press OK and å simultaneously
for approx. 4 s.
Ü flashes on the display.
2. Confirm with OK.
3. Press / to select 8.
4. Confirm with OK.
The number of remaining attempts
appears on the left.
5. Press / to select the position of the
digit to be entered.
6. Press / to enter the corresponding
PIN digit.
7. Confirm with OK.
Control unit for weather-compensa-
ted operation
1. To call up the "service functions"
at the Vitotronic control unit:
Press OK and å simultaneously
for approx. 4 s.
2. Press / "to select Vitocom PIN
code input".
3. Confirm with OK.
4. Press / to enter the PIN digits one
by one.
Press / to move to the next posi-
tion.
5. Confirm with OK.
Inserting the SIM card
!Please note
Inserting a SIM card with the
mains voltage applied can dam-
age the device or the SIM card.
Pull the mains plug before insert-
ing the SIM card.
Commissioning
Entering the PIN (cont.)
5604 424 GB