WESTHILL BIKES PHANTOM User manual

Electric Bike User Manual
westhillbikes.com
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WARRANTY
Westhill bikes are covered by a limited 3-year warranty. Aside from general cycle maintenance, any
work to the motor should be carried out by a Westhill technician or authorised dealer.
1. Warranty periods
The statutory warranty valid at the time of
delivery applies to:
Frame: 3 years
Motor: 2 years
Battery, Charger & Controller: 2 years
2. Warranty conditions
2.1 Requirements
There is a defect in materials or workmanship or
an error of information.
The cause of the change in the product is
neither natural nor related to its functions, wear
and tear or ageing.
The damage was not caused by use of the bike
for other than the intended purpose.
2.2 Warranty exclusions
Damage caused by improper use or force
majeure.
All parts subject to function-related wear and
tear, unless this is the result of a defect in the
manufacturing process or material.
Damage which results from improper or
replacement of parts by persons other than
trained professionals.
Accidental damage or other external effects,
provided these are not the result of defective
products or information.
Repairs resulting from the use of second-hand
parts or damage caused by this use.
Damage resulting from competitive use.
Observing the required service intervals is also
a condition of any warranty claims you may
make.
2.3 The following are considered wear
parts under the statutory warranty:
Tyres
Rims in combination with rim brakes
Spokes
Brake pads
Chains and toothed belts
Chain wheels, sprockets, bottom brackets and
jockey wheels
Sliding bearings
Lamps for lighting system
Handlebar tape/handle grips
Hydraulic oils and lubricants
Gear-shift cables and brake cables
Batteries (depletion of capacity to 60% is
(2) Circumstances outside our control
FW3 Ltd shall not be liable for any failure
in service as a result of FW3 Ltd, or FW3
Ltd agents employees or contractors being
performance of its obligations by reason of any
circumstances beyond its reasonable control.
Such circumstances include, but are not limited
(3) Disclaimers
FW3 Ltd shall not be liable for any indirect,
incidental, special or consequential damages
losses or expenses (including without limitation
reputation or lost business) arising directly or
indirectly, from the purchase use or sale of the
Product, whether or not FW3 Ltd was advised or
aware of the possibility of such damages, losses
or expenses. It is the customer’s responsibility
to make lawful use of the products FW3 Ltd
supplies.
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In this warranty the following terms shall have
the following meanings: Westhill Bikes shall
mean FW3 Ltd; Westhill Product shall mean
FW3 Ltd; Product Warranty Period shall mean
mean a period commencing on the original
date of purchase as new
the
delayed, prevented or hindered in the

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THIS MANUAL SHOULD BE CONSIDERED A PERMANENT PART OF THE
ELECTRIC BICYCLE AND SHOULD REMAIN IF IT IS RESOLD.
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TABLE OF CONTENTS
BOX CONTENT
1 x Westhill Link
1 x Charger
1 x Manual
1 x Tool kit
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4
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5
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6
7
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8
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10
13
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1 BOX CONTENT
2 ATTENTION
3 CHECK BEFORE USE
4 MAINTENANCE
5 BIKE DIAGRAM AND PART NAMES
6 SPECIFICATIONS
7 HOW TO UNFOLD YOUR BIKE
8 TURNING ON YOUR BATTERY
9 REMOVING OR INSERTING YOUR BATTERY
10 CHARGING THE BATTERY
11 LIGHTS ON/OFF
12 BASIC INFORMATION
13 HOW TO USE THE BIKE CONTROLS
14 GENERAL INFORMATION
15 SAFETY WARNING
Display passcode: 1312

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Rated load: 85KG，Max load: 110KG
ATTENTION
• Do not operate this electric bike without fully reading and understanding its
operation and limitations.
• Before riding each time ensure that all parts are in good order. If you have any
questions or concerns, please contact us via Facebook chat or by email.
• Ensure you observe traffic rules and regulations when using this electric bike.
• Passengers cannot be carried.
• When riding in rain, snow or slippery conditions reduce your speed and increase
the distance between yourself and other vehicles.
• We advise against performing maintenance operations that involve removing
parts or components. If this is necessary, please contact us for guidance.
• Do not ride through deep puddles. Water could enter the hub motor, causing
short circuits and irreparable damage.
• Do not allow individuals who are unfamiliar with the features and functions
of this e-bike to operate it without proper instruction.
• Do not modify the e-bike by yourself.
CHECK BEFORE USE
• Is the tyre pressure [45-70 PSI] correct?
• Are the brakes working correctly?
• Are the batteries sufficiently charged?
• Is the handlebar attachment and saddle post correctly inserted and tightened?
• Are the wheel hub mounting nuts correctly tightened?
• Is the bell working correctly?
• Is all the wiring correctly connected?

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BIKE DIAGRAM AND PART NAMES
Valve Tyre
Hub
Disc
Brake
Controller
Battery
Stem
Display
Brake Lever
Harness
Front Fork
Rim
Pedal
Crank Set
Chain
Kick Stand
Motor Frame
Grip
Shifter
Handlebar
Seat ClampSeat Post
Mudguard
Saddle
MAINTENANCE
Charge the battery every 2 months even if the bike hasn’t been used
for this period.
Keep all working parts lubricated.
Have the bike serviced regularly with a Westhill dealer.
Parts that can be lubricated
Head set
Brake cables
Chain
Parts that should not be lubricated
Rear brake
Front brake
Rims
Tyres
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SPECIFICATIONS
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MODEL PHANTOM GHOST 2.0 CLASSIC LINK
Bike
Wheel Diameter 27.5” 27.5” 700c 20”
Wheelbase 1156mm 1143mm 1101mm 1040mm
Max Rider Weight 120kg 120kg 120kg 120kg
Max Speed 25km/h 15.5mph 25km/h 15.5mph 25km/h 15.5mph 25km/h 15.5mph
Range Per Charge 20 – 100 miles* 20 – 100 miles* 20 – 100 miles* up to 50 miles*
Weight 23kg** 23kg** 22kg** 18kg**
Tyres Hutchinson Taipan
(54-584) 27.5x2.25 Kenda K1047 (54-584) 27.5X2.1 Kenda K1088 (40-622) 700CX40C Kenda K1088 (47-406) 20X1.75
Gears Shimano Deore 30 Speed
(3x10) Shimano Alivio 27 Speed (3x9) Shimano 7 Speed Shimano 7 Speed
Brakes Tektro Hydraulic HD-E500 Tektro MD-M300 Tektro MD-M300 Tektro MD-M300
Display
Battery
Capacity 400WH
500WH available 400WH 500WH available 400WH 500WH available 300 WH 400WH available
Type LG Lithium-ion LG Lithium-ion LG Lithium-ion LG Lithium-ion
Rated Voltage 36V 36V 36V 36V
Motor
Make Bafang Bafang Bafang Bafang
Type Brushless Brushless Brushless Brushless
Rated Power 250W 250W 250W 250W
Rated RPM 205RPM 205RPM 205RPM 275RPM
Rated Voltage 36V 36V 36V 36V
Rated Output Torque 45n.m 45n.m 40n.m 40n.m
Controller
Controller Sime Wave Sime Wave Sime Wave Sime Wave
Under Voltage Value 31.5V 31.5V 31.5V 31.5V
Over Current Value 15A 15A 15A 15A
Charger
Current 2 Amps 2 Amps 2 Amps 2 Amps
Input 41.9V 41.9V 41.9V 41.9V
Type Smart Charger Smart Charger Smart Charger Smart Charger
Charge Time 4-6h 4-6h 4-6h 4-6h
KD58C LED Display KD58C LED Display KD58C LED Display KD58C LED Display
* The range will be different for every user and 100 miles is not what you should expect but is the absolute maximum anyone
will achieve in perfect test conditions.
* Factors that effect this: battery size, rider weight, weather conditions, terrain, temperature, gradience, tyre pressure, total
load, battery age, battery misuse (please see battery care and maintenance information:
https://westhillbikes.com/battery-care-maintenance).
** The weight includes the battery and has been rounded to the nearest whole number.

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1. When adjusting the seat post and handle bars do not exceed the safety limit.
2. To fold the pedals away, you must push the pedal in before folding up.
TURNING ON YOUR BATTERY
Before turning on the display for your Westhill Link you must turn the battery power on.
The switch is located above the charging port on the side of the battery.
When charging the battery please make sure the switch is turned OFF.
HOW TO UNFOLD YOUR BIKE
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REMOVING OR INSERTING THE BATTERY
To remove the battery you must fold the bike in half as shown in Figure 1.
Please unlock the battery with the keys provided and simply slide the battery
out of the frame. To insert the battery please reverse this process.
CHARGING THE BATTERY
• Plug the charger into the wall outlet. The LED on the battery charger will
illuminate RED when charging. The LED will change to GREEN when the
battery is fully charged.
• When the battery is fully charged, disconnect the charger from the wall
outlet before disconnecting the charger from the bike.
• Ensure that the cover over the charging port on the bike is closed and sealed.
• Be sure to use the charger supplied together with the bike, use of other
chargers will invalidate the warranty.
LIGHTS ON/OFF
Hold the UP button for 2s to turn on
the headlight, repeat this process to
turn the head light off.
Press the button on the rear light to
turn on the rear light separately,
double press to change to a flashing
light. Pressing the button a third time
will turn off the rear light.
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Figure 1 Figure 2

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BASIC INFORMATION
Aluminum, Al6061
20"
7.8Ah (10Ah upgrade)
36V 250W
36V 250W
KD58C LED DISPLAY
6V/LED
TEKTRO Disc Brakes
Rear 7 Speeds
FRAME MATERIAL
FRONT FORK SIZE
BATTERY
MOTOR
CONTROLLER
DISPLAY
LIGHT
BRAKES
DERAILLEUR
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7
5
can still be used as normal.
or is turned off, the bike and gears
Display passcode: 1312

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Westhill Customer Service on [phone].
(4mph)

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Definition
Current Abnormality
Throttle Abnormality
Motor Abnormality
Motor Hall Abnormality
Brake Abnormality
Communication Abnormality
Error Code
21
22
23
24
25
30

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(15.5mph)
110kg (17.3 stone).
and will void your warranty.limit can
The range of the battery is up to 50 miles per charge.
riding
of factors
Battery size, tyre pressure, temperature, battery age and weather conditions.
BATTERY RANGE
GENERAL INFORMATION
Regular
the life of your battery.
prolong
20”.

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CLEANING THE BIKE
Customer
You can remove the battery but never disassemble it.
on [phone].
the tyres (45-70 PSI).
battery
tyre
TYRE PRESSURE
alcohol.
Consult your doctor if taking prescription medication.
Be aware of your surroundings.
bike.
Do not use excessive water to clean the bike as this could damage the
components, resulting in personal injury or malfunction of the bicycle. Lubricate
the chain after every wash if you can to keep it smooth and rust free.
Suitable products are available via westhillbikes.com.

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the bike.
any electrical
parts without contacting the Customer Service ([phone]).
is

westhillbikes.com
Westhill Bikes Warranty
Register Now Through Facebook
Register Now Through Our Website
The other way to register your new bike is through Facebook. Simply visit our
Simply visit westhillbikes.com/warranty-registration
and fill in your information.
page www.fb.com/westhillbikes or scan the QR code below with your mobile
phone and message us with this information:
Your name:
Your email address:
Your postal address:
Bike model & colour:
Purchase date:
Where you purchased from:
Be sure to register right away so your bike is covered!
Don’t have Facebook? Email the above details to [email protected]
to activate your warranty.