Wisper 906 Alpino User manual

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Owner’s Manual
Operation and Maintenance Instructions
Wisper 906 Alpino
June 2011 1st edition
We strongly recommend that you read this entire manual before
using your Wisper bike
Wisper Limited

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User Guide
Introduction Page 3
Part 1 Caring for your Wisper bike and pre use checks
1 Before you set off for the first time Page 4
2 Before each use Page 5
3 Battery care Page 5
4 Recharging your battery Page 6
5 Water Page 6
6 Maintenance and adjustments Page 6
7 Technical specifications and performance Page 8
8 Simple trouble shooting Page 9
Part 2 Controls and Equipment
9 Battery on off and battery lock Page 10
10 The LCD functions Page 11
11 The lights Page 13
12 Pedelec mode and assist button Page 13
13 Throttle Page 13
14 Brakes Page 15
15 Handle bar stem Page 17
16 Front suspension forks Page 17
17 The front connection box (manifold) Page 18
18 Quick release saddle height adjustment Page 18
19 Seat post suspension Page 18
20 Rims and spokes Page 19
21 Chain and drive wheel Page 19
22 Gear Hub Page 19
Warranty, user responsibility and battery maintenance Page 20
Service contacts Page 22

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Introduction
Thank for choosing a Wisper electric bicycle.
By making the decision to use an electric bike you are helping to safeguard our
environment by saving our planet’s precious resources and reducing carbon pollution.
Before you use your Wisper bike it is important that you read this manual carefully. If
there is anything you do not understand completely please contact us.
Please observe traffic regulations, and don’t lend your bicycle to anyone who is
unfamiliar with it. The bicycle can only legally be used on the road by a person aged 14
years or older.
We strongly advise you to always wear a cycle helmet when using your bicycle and if you
are unfamiliar with cycling to attend a cycle proficiency course prior to using it. Your
Wisper Works 906 Alpino is not a toy and should be considered a serious mode of
transport.
As with all bicycles it is important that you stay within safe limits, if you feel as if you are
traveling too quickly for the road conditions you probably are so slow down.
Test your brakes prior to using the bike every time you use it and remember the bike will
not stop as quickly in wet or icy conditions as it would on a dry road.
Before you use the bike for the first time you must make absolutely certain that it has
been correctly built. You can do this by either taking it to your nearest cycle engineer or
if you are proficient in cycle mechanics inspecting it yourself. In particular you must
make sure that the pedals, saddle, handle bars and any self assembly items have been
correctly fitted.
NEVER drink alcohol and ride your electric bike. The use of alcohol greatly reduces
reflexes and limits your ability to ride safely. Even a very small amount of alcohol will
limit your ability to be safe on the road.
Always wear an approved cycle helmet.
When you need to replace your battery please either dispose of it properly or preferably
send it back to us or our distributors and we will make sure it is properly recycled.
Happy cycling!
Wisper Ltd

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Part 1 Caring for your Wisper bike and checks
Although your Wisper bike has been thoroughly tested prior to delivery, it is very
important that you check the bike thoroughly before its first use. Equally important are
frequent and regular spot checks they will protect you and your Wisper bike.
Please read this manual carefully. Only on full understanding of all the functions of this
electric bicycle should you attempt to use it.
Your Wisper bike has been transported in a strong seven layers corrugated carton, to
save space it has been delivered with the front wheel, handlebars, seat post and seat,
and pedals ready for assembly with the tool kit provided.
Your retailer may have assembled your bike for you if not you will find fitting
instructionson the Wisper website www.wisperbikes.com
1 Before you set off for the first time
1.1 Check the handle bars and handle bar stem are properly tightened
1.2 Check all other nuts and bolts and fixings are properly tightened, pay particular
attention to the motor fixings, side kick stand, yoke and steering head bearings
1.3 Check brakes and brake isolators are functioning properly
1.4 Check tyre pressures are correct and tyres are not damaged
1.5 Check reflectors and lights if fitted are functioning properly
1.6 Make sure battery is fully charged
1.7 Load battery into bicycle and turn on with key
1.8 Press on/off switch to check the battery capacity and the power assistance
level selected on the left hand side of the handle bars.
Note: the set and on/off function are incorporated into one large button.
1.9 To avoid dangerous unplanned acceleration, always make sure that the
electrical system is turned off .For your safety, please turn off the power key on
the battery when stopped or walking the bike

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1.10 Remember to validate your warranty by visiting
www.wisperbikes.com/mywarranty and filling in your details.
2 Before each use
It is important you perform a quick check of your bike every time you use it, checks
should include the following, if you find any damage or problems do not use the bike
until the problem has been solved or you have had the faulty item checked by a bike
mechanic or your retailer.
2.1 Check tyres for any visible damage
2.2 Check tyre pressures
2.3 Check for any lose nuts bolts or fixings
2.4 Check brake functions
2.5 Check electronic functions
2.6 Check reflectors are in place and lights are working
2.7 Check your battery for any visible signs of damage
3 Battery care
3.1 Before you use the battery for the first time it is best to give it a full deep charge
for 12 hours. To fully condition your new battery give it complete deep charge,
discharge cycles for the first three charges. This is achieved by charging your
battery for 12 hours and then using the bike until the battery is completely
drained. After this “conditioning” process you can then charge and discharge
the battery as and when you require for long or short periods.
3.2 If you are going to leave your battery uncharged for more than four weeks it is
best left half to 2/3 charged. You must then re charge it every 6 to 8 weeks using
the conditioning setting on the charger to prevent the voltage declining below
safe levels which can cause unrepairable damage to the battery cells.
3.3 Before setting off on any journey it is always better to have a fully charged
battery
3.4 Always remember that you use up to three times more power when setting off
under the twist throttle. To preserve the life of each charge always set off using
pedal assist
3.5 Do not expose the bicycle or battery pack to fire, heat sources, acid or alkaline
substances
3.6 When leaving your bicycle during hot weather always leave in a shaded well
ventilated area
3.7 For best results always recharge the battery at room temperature
3.8 Before unloading the battery make sure it is turned off at the key, then raise the
saddle and unload the battery using its handle
3.9 If your battery is damaged or appears to be overheating for any reason
immediately return it to your retailer for advice and a safety check
3.10 Further information on battery maintenance and user responsibilities are
included in the warranty section of this manual

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4 Recharging your battery
4.1 The charger supplied with your 2011 model bike has two settings. The standard
setting charges the battery to 42 volts for normal battery use and should be used if
charging the battery ready for use on the bike.
The 39 volt position allows you to condition your battery accurately before putting into
storage. By using the 39V conditioning charge when storing your battery for the winter
etc. you will significantly extend the useful life of your battery.
The 39V conditioning charge should only be used if you intend to keep your battery in
storage for more than four weeks without use.
To use simply click the switch from the standard 42V position to the 39V position and
charge normally. The charger will cut off when the battery reaches 39V instead of the
full 42V.
Whilst in storage please recharge (condition) your battery using the 39V position every 4
weeks.
At all other times use the 42V charge position.
4.2 First connect the output connector plug with the battery (Refer to the recharge
point picture), then connect to the mains. Make
sure the charger is turned off and connect the
charger to your battery then turn on the charger.
Red and yellow lamps on the charger indicate the
battery is charging, when the yellow light turns
green the battery is fully charged. Always turn off
the charger and disconnect from the mains after
charging. Always disconnect the charger from the
mains before disconnecting the charger from the
battery. It is possible that the battery will take up to
12 hours to charge on the first three charges.
4.3 When charging the battery always do so in a well
ventilated area.
4.4 Do not leave the charger connected to the mains when not in use.
5 Water
5.1 Your electric bicycle is rain and splash proof and can be used in all weathers.
5.2 The electrical components of the vehicle, such as motor, battery, and controller,
must not be submerged in water.

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6 Maintenance and adjustments
6.1 IMPORTANT! Do not attempt to open the casings of the battery, motor or
controller it could be dangerous and all warrantees will become void. If you
experience a problem contact our service department or your retailer.
6.2 Wheel spokes should be adjusted after 300 miles riding. Handlebar and saddle
tubes should never be raised beyond the maximum indicated by a safety line
around the tubes. The recommendation of the torque on the nuts as follows:
(A) Front motor axle nuts. 70N.M
(B) Back axle nuts. 70N.M
(C)Handlebar clamp bolt. 12 N.M
(D)Seat pillar clamp nut/bolt. (5-8) N.M
(E)Seat clamp nuts. 24N.M
(F) Gear shifter nuts. 4N.M
(G) Rear carrier nuts. 8N.M
(H) Mudguard bracket nuts.8N.M
Other nut torque depends on the nut size. M4：2.5-4.0N.M M5：4.0-6.0N.M M6：
6.0-7.5N.M
6.3 Your bike has a low maintenance SHIMANO 8 speed alfine gear box
6.4 The brake leavers should lock the wheels when compressed half way between
their open position and touching the handle bars. When they need adjusting
please follows the procedure in section 14
6.5 Warning: Handlebar hand grips or tube end plugs should be replaced if
damaged, as bare tube ends have been known to cause injury.
6.6 Warning: Any replacement forks must have the same rake and same tube inner
diameter as the originally fitted to the bicycle.
6.7 Disc brake pad wear and replacement. Remove the brake pads and check them
for wear. If they have worn to the point where the caliper piston pin-positioning
hole goes all the way through, then they need to be replaced.
IMPORTANT braking distances increase on wet or icy roads.
6.8 Lubrication:
Every three months lubricate the chain with light oil
6.9 Recommended tools for proper maintenance:
Torque wrench with lb•in or N•m gradations 2, 4, 5, 6, 8 mm Allen wrenches
9, 10, 15 mm open-end wrenches 15 mm box end wrench
Socket wrench, 14, 15, and 19 mm socket T25 Torx wrench
No. 1 Phillips head screwdriver Bicycle tube patch kit, tire pump
7 Technical specifications & performance
Type Wisper 906Alpino
Performance (with 75kg 165lb rider)

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Assisted range Between 50km and 85km depending on battery size
Battery only Between 38km and 50km depending on battery size
Maximum speed 25kph (15.5mph)
Weight with battery 26Kg to 27Kg depending on battery size
Maximum load 130kg (240)
Battery specifications
Cell Type Advanced Environmental Lithium Polymer with PCM
Capacity 9Ah, 11Ah or 15.5Ah
Rated voltage 37V
Main Controller specifications
Low voltage safeguard 31.5V
Overload current safeguard 15A
Main hub motor specifications
Motor type Hi speed brushless
Rated power Aus 200W / NZ Europe 250W / USA Canada 350W
Rated voltage 36V
Charger Lithium 115 to 230V 36V fan cooled. Current rating dependant
on battery size.
8 Simple Trouble shooting
Problem
Possible reasons
Trouble shooting
Top speed too
slow
1. Low battery voltage
2. Handle bar control problem
3. Damage to motor driveline
1. Recharge battery fully
2. Call service
3. Call service
Power on but
motor not working
1. Battery not connected position
2. Fused
3. Motor connection damaged
4. Handle bar control problem
1. Re install battery
2. Replace fuse
3. Call service
4. Call service
Driving shorter
distance per
recharge
1. Tyre pressure too low
2. Undercharge or charger fault
3. Battery capacity loss or
damage
1. Check pressures
2. Recharge completely or
have charger inspected
3. Replace battery

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4. Hill climbing, frequent stops,
strong head winds, over
loading
4. Use power assist and try and
avoid throttle only
LCD diagnostics
02 flashes
Motor current is too high.
03 flashes
Motor cable connection may
be loose or excessive use of
throttle from rest.
04 flashes
Battery voltage is too low.
05 flashes
Brake lever cut out function
problem.
07 flashes
The throttle is faulty.
08 flashes
Controller faulty
09 flashes
Battery output voltage is too
high.

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Part 2 Controls and Equipment
In this section we will describe the functions and any specific maintenance needed on all
the main controls and ancillary equipment.
9 Battery on off and battery lock
9.1 Your Wisper bike has 1 set of keys. The key turns the
battery on/off and locks the battery in the bike. Please
keep a careful note of the key numbers as we cannot
replace them without these numbers should they
become mislaid.
9.2 The battery is connected to the electrical system of the
bike automatically when you slide the battery into the
frame. To turn on the bikes electrical system, turn the
key in the battery clockwise, to turn off the power turn
the key anti clockwise.
9.3 When the battery has been turned on the bike is now ready for use. The
ON/OFF button on the handle bar display unit isolates the power from the bike,
when the bike is “on” you will see the LCD display illuminated. When the
ON/OFF button is pushed and the LCD shut down you have turned the bike “off”.
When the bike is “off” you will not get any assistance from
the battery and motor and the bike is effectively simply an unpowered push
bike.
9.4 To lock the battery into the bike frame turn the key clockwise the locking bolt
holds the frame, if you want to turn the battery power on, turn clockwise again,
if you want to unlock press the key and turn the key anti clockwise while the key
at lock position. (Refer to the picture) Read section 3 and 4 for battery care and
advice on charging at the beginning of this manual.
9.5 The battery can be charged either on or off the bike.
9.6 To remove the battery turn off the power by turning the key to position
“Unlocking”, raise the seat post to its maximum height. Using the handle on top
of the battery lift out the battery.
9.7 To replace the battery reverse the procedure for removing it.
9.8 Check there is no excessive movement of the battery when riding the bike. If
movement is found adjust the position of the small L shaped bracket locating
the top of the battery guide rail to the frame until the excessive movement is
eliminated. This is done by slackening the two adjusting screws located beneath
the frame brace at the front luggage rack mount and moving the bracket
forward. Retighten the screws securely. See pictures below. (caution –do not
remove all clearance as it will be difficult to remove the battery if this is done).

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10 LCD function description
10.1 The LCD display has the following functions (Note: 2011 model bikes use an
updated display which has blue buttons as shown in section 1 rather than white and
incorporates the set and on/off function into one large button. Picture shown is for 2010
model)
A: Power ON/OFF button. For details refer to the paragraph below.
B: Up (increase) adjustment button. For increasing the level of pedal assistance.
C: Down (decrease) adjustment button. For decreasing the level of pedal
assistance.
D: Set. When pressed, you can turn on the bike front and rear lights and set the
single trip distance. If you press it together with C button, you can set the bike’s
tyre size.
E: This shows the instantaneous power consumption. A longer bar means the
motor’s output is higher.
F:
Battery capacity. Three bars indicate 80% capacity left, two bars indicate 70%
left, one 55% capacity left, half bar 5% capacity left.
G: Instantaneous speed figure.
view from below frame
brace of adjusting screws
view from above of
bracket

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H: Pedal assistance strength level.
I: Total riding distance since last reset.
10.2 When the ON/OFF button is pushed and the capacity indicator goes out you
have turned the bike “off”. When the bike is “off” you will not get any assistance
from the battery and motor and the bike is effectively simply an unpowered
push bike. To turn the power back on so the pedelec and throttle work again
simply press the ON/OFF button once, the capacity indicator will illuminate
showing the power is on.
10.3 How to adjust functions:
10.3.1 How to adjust the pedal assistance: Refer to paragraphs 12.2, 12.3 and
12.4.
10.3.2 To turn on the bike front and rear light press the “set”button once. You
will see a light symbol added under the battery capacity indicator,
then press the “up arrow”to turn the lights on and down arrow to turn
the lights off.
10.3.3 How to read the single trip distance: Press the “set”button twice; you
will see a symbol in the left side of the screen. Press the down
arrow to clear the value
10.3.4 How to read the single trip riding time: Press the “set”button three
times; you will see a clock symbol in the left side of the screen.
This display does not provide the time of day –simply elapsed riding
time since last reset. Press the down arrow to clear the value.
10.3.5 How to change display units from Km to miles: Press the up arrow and
down arrow together for 6 seconds. This will change distance and speed
readouts to miles and mph. If this operation is repeated the units will
change back to Km and Km/h.
10.3.6 How to calibrate the display for wheel size: It is important to calibrate
the display to take account of the wheel size fitted to the bike. If this is
not done the readouts will be inaccurate. To do this press the set button
for six seconds until you see the symbol. Use the up or down
button to change the wheel diameter (inches) and the corresponding
tyre circumference (mm). Wait 5 seconds for the system to reset.
10.3.7 If a problem is suspected with the bike press the set button and down
arrow simultaneously to display any error code. Refer to section 8 for
the error code descriptions. Contact your wisper dealer for advice
should this occur.

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11 The LIGHTS
11.1 The front light is powered by the main
battery and is switched on following the
procedure above. Always ensure you observe
the correct polarity of the connecting wires if
they are removed for any reason.
11.2 The rear light is also powered as above. Due to
the low power consumption use of the lights
will not reduce the range of the bike.
12 Pedelec mode, Auto and
Assist mode
12.1 When you first ride your Alpino you will notice that after one turn of the pedals
the motor will start working assisting you ride the bike by adding power to the
front wheel. This is the standard or pedelec mode, to continue using the
pedelec mode you must keep turning the pedals, if you stop the motor will stop
and the bike will slow to a halt. If you start pedaling again after one turn the
motor will start again.
12.2 You will find the ASSIST level shows on the LCD display. You can adjust the
assistance strength by pressing the up or down arrow. There are 6 levels of
assistance（40%/50%/60%/70%/90%/100%）and auto.
12.3 70%, 90% and 100% mode are generally used when you need a greater amount
of assistance from the motor. 60% mode is used when you do not need the
instant power of 90% or 100%. 40% and 50% are used in high traffic situations
or poor conditions such as ice and snow when 70%, 90% and 100% power
immediately could be dangerous.
12.4 Power consumption. When you increase the assistance, you will find the battery
range is reduced.
12.5 Auto mode: In auto mode there will be no assistance from the motor but the
speed, distance and time displays on the LCD display will continue to operate as
normal as will the lights.
13 Throttle
13.1 The throttle can be used independently to the pedelec mode but the operation
will vary depending on the country where the bike is supplied. Bikes are set up
to be legal in the region in which they are supplied and will either provide full

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power (100%) or power up to 4 mph (6kph) (walkalong mode) independently of
the pedelec.
13.2 The independent use of the throttle, when available, will enable you to use the
throttle without pedaling. However to achieve optimum performance and life
from the motor it is recommended that large throttle openings from rest be
avoided and that where possible pedal assistance should be used when starting
the bike from rest.
13.3 The use of the throttle in pedelec mode is legal in most countries. Throttle in
pedelec mode enables you to turn up the power to the motor as long as you are
pedaling the bike, if you stop pedaling the motor will stop too. If you have the
pedelec mode set too Low, you can increase the assistance from the motor from
40% to 100% of available power simply but turning the throttle towards you.
IMPORTANT Make sure your throttle grip and the grip on the left hand side of your
handle bars are always intact, in good condition and on the bike. Uncovered handlebar
tubes can be very dangerous in case of a collision. Ensure the spacer fitted between
the throttle and the grip is properly installed

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14 Brakes
14.1 Front: Disc Rear: Disc
14.2 The brakes on your Wisper bike are fitted with cut outs which are required by
law. This means that when you pull on either the back or front brake lever the
motor immediately stops working.
14.3 Details of how to adjust and maintain your brakes are as follows:
Once a month, inspect brake pads and blocks for wear. If they have reached the
wear limit then replace the items.
Front and rear Disc brake adjustment:
Mechanical disc brakes offer several advantages over traditional rim brakes
including better braking in wet, muddy or other adverse conditions, less braking
power fade over extended downhill braking and the ability to continue braking
even if your rim becomes bent or distorted.
14.3.1. Adjusting the pads and caliper
14.3.1.1. On the disc brake use a 5mm Allen wrench to adjust the stationary
caliper adjusting bolt at the back (hub side) of the caliper. Adjust the bolt so
that there is 0.3mm clearance between the stationary (hub side) pad and the
rotor. (see picture shown below for front brake –rear brake is identical)
14.3.1.2. Adjust the cable adjuster bolt on the caliper so that there is 0.3mm
clearance between the outside pad and the rotor. (see picture shown below for
front brake –rear brake is identical)

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14.3.2. Installing and removing pads.
Caution: The pads and rotor must be kept clean and free from oil or grease
based contamination. If the pads become contaminated you must discard them
and replace them with a new set. A contaminated disc should be cleaned with a
proprietary brake cleaning solution.
14.3.2.1. For the front brake remove the caliper from the fork leg complete
with the mount adapter by removing the two 6mm Allen caliper fixing screws.
For the rear brake remove the caliper from the adapter by removing the two
6mm Allen caliper fixing screws leaving the adapter fitted to the mounts on the
bike frame. The pads can then be removed by grasping the pad end-tab, lifting
the pad clear of the piston pin and then manoeuvering it out of the rotor slot in
the caliper body.
14.3.2.2. To refit the pads hold the pad end-tab, insert it into caliper slot
with its metal backing towards the piston. Make sure the hole in the metal
backing goes over the piston pins. When correctly inserted, the pad will be held
in place magnetically. Repeat the procedure for the other pad. Refit the caliper
loosely using the two 5mm Allen screws, apply the brake lever and tighten
securely to 5 to 6 N.M whilst continuing to apply the brake lever and then
repeat the adjustment procedure described above. (note 1 –use of a thread
locking compound is recommended on the caliper fixing screws).
Note 2: Disc brake pads are held in the caliper magnetically. No tools are
required to install or remove them. As the left and right pads are the same they
may be inserted on either the left or right of the caliper.
Warning: If you are unsure about any part of the installation process you
should seek advice from Wisper service center or qualified mechanic.

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15 Handle bar stem
15.1 Your bike has been fitted with an X-tas-Y adjustable handlebar and stem clamp
that allows you to change the angle and height of the bars to find the most comfortable
riding position.
15.2 The stem and handle bars can be adjusted before you use the bike by slackening
the 4 clamp bolts (one is shown by the arrow in the picture below) using a 4mm Allen
key. Once a comfortable position is achieved securely tighten the 4 clamp bolts evenly
ensuring an even gap is left between the two halves of the clamp housing, and the
serrations on the two halves of the clamp mate correctly with the fixed part of the stem.
Tighten the 4 bolts to a torque setting of 12N.M. The 2 bolts securing the adjustable
stem to the front fork steerer tube should not be adjusted or slackened in normal use.
16 Front suspension forks
16.1 Your bike has been fitted with RST Vita adjustable front suspension forks
16.2 Adjustment can be made by turning the preload adjuster located on the left
hand side of the fork crown. Turn the adjuster clockwise to increase the suspension
preload and anticlockwise to reduce. The damping adjustment is located on the right
hand side of the fork crown. Turn the adjuster clockwise to make the damping softer and
anticlockwise to make it harder. When turned fully anticlockwise the forks will be locked
with not suspension movement.

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17 The front connection box
17.1 The front connection box (manifold) allows for the easy removal for diagnosis,
repair or replacement of any of the electronic components on the handle bars.
The connections to the handlebar electronics are made through bayonet
connectors. The bayonet connectors, being a push fit are simple to disconnect or
re connect and click into position when fully engaged. Each connector has a
different number of pins so it is important to ensure the connectors are only
mated in their original positions as damage may occur to the pins if this
procedure is not followed.
18 Quick release saddle height adjustment
18.1 Your Wisper bike has been fitted with a quick release saddle post collar to
facilitate the movement of the saddle to remove the battery or to change the
riding position. Always ensure the collar is fully engaged on the seat tube.
18.2 It is important that the nut on the collar is tightened so the post will be gripped
in the bike tube firmly. Make this adjustment with the quick release lever in the
open position.
18.3 Adjust the seat to the correct height and close the lever. When you sit on the
saddle there should be no vertical movement at all in the saddle post.
19 Saddle post suspension
19.1 For your comfort your bike has been fitted with saddle post suspension it has
been set for a person weighing 75kg. If you are lighter than this you may not
feel any benefit and if you are heavier you may feel the suspension bottoming
out.
19.2 The suspension post can be adjusted by removing the whole post with saddle

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attached from the bike. On the bottom of the post you will find an Allen key
adjuster. Simply turn it clockwise to tension the spring for heavier people and
anticlockwise to release tension for lighter people.
IMPORTANT never raise the saddle post the point where the maximum marks on the
saddle post are visible above the quick release fitting and never grease the post.
20 Rims and spokes
20.1 It is essential to have your spokes checked and tightened after 300 miles. This is
a free service provided by your supplier. If this service has not been undertaken
at the correct time this may cause damage to the wheels and spokes that will
not covered under our guarantee.
21 Chain and drive wheel
21.1 The chain and drive wheel are made from rust proof materials.
21.2 Lightly oil with bicycle chain oil at least once a month.
22 Gear hub
22.1 Your Wisper bike with the premium quality 8 speed SHIMANO Alfine gear box.
Under normal conditions no maintenance is required.

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Warranty
Repair or replacement of components
IMPORTANT To validate this Warranty the retail customer must register the bike at
www.wisperbikes/mywarranty within 14 days of purchase.
Only use this product in accordance with this user manual. We offer a limited warranty of on the
following items.
1
The main frame
Six years
2
Gears, bearings, motor shell, hub motor, front forks
Two years
3
Handle bar controls, brakes (excluding brake shoes and pads)
One year
4
Controller and Charger
Two years
5
Battery casing, battery leak, battery capacity step-down more than 25%
Two year
6
Paintwork (excluding deliberate or accidental damage)
Two years
7
Front and rear axle, chain wheel
One year
8
Electro plating, on wheel rims, rack and kickstand
Six months
9
Other cases that render the bike unsafe to use.
By negotiation
1. If the product has a quality fault within 15 days of delivery the part will be repaired or replaced or
in exceptional circumstances we may replace the whole vehicle.
2. The period of assurance shall commence from the day delivery was made to the retail customer,
or from the day the retail customer collected the bike from the retailer.
3. To validate this Warranty the retail customer must register his / her bike at
www.wisperbikes/mywarranty within 14 days of purchase.
Exceptions to Limited Warranties
1. Damage resulting from misuse, not maintaining the vehicle or not following the guidelines within
this user guide
2. Accidental or deliberate damage
3. Damage due to private repair or alteration by user or unauthorised service centre.
4. Failure to produce invoice or proof of purchase.
5. Spare parts and components worn in normal use.
6. Failure to register your bike at www.wisperbikes/mywarranty within 14 days of purchase.
It is essential to have your spokes checked and tightened after 300 miles. This is a free
service provided by your supplier. If this service has not been undertaken at the
correct time this may cause damage to the wheels and spokes that will not covered
under our guarantee.