Woosh Sirocco Big Bear User manual

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Sales: 01702 435566 — Support: 01702 684444 — E-mail: support@wooshbikes co uk
Sirocco Big Bear Manual
It is imperative that you read this manual be-
fore attempting to use your electric bike for
the first time. It contains important information
regarding your safety, the correct use of the
bike, essential maintenance and battery care.

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Thank you for buying a Woosh Sirocco Big Bear electric bike
Our bikes are named mainly after either winds or mountains
The Sirocco Big Bear is a mountain in New England, US - just so you know!
Please read this manual completely before putting your bike
together and riding it As well as instructions on assembly and maintenance it also contains es-
sential information that may affect your consumer rights
The Woosh Ethos
Our aim is to supply decent quality electric bikes but at very affordable prices.
This inevitably means importing from China, selling direct rather than through dealers and working on
much lower profit margins than many of our competitors. It also means working hard with our suppliers to
constantly improve quality and ensure that each bike is checked before leaving us - not something all
mail order electric bike companies do.
There is however only so much we can offer within our price range.
e would for example like our bikes finished to German standards, with every nut and bolt fully tightened,
immaculate paintwork and superb quality plastic on things like handlebars and battery cases. But this alas
would also push the prices up to those of German bikes - starting at £1800 - which clearly we don’t
wish to do.
That said, we are always happy with sensible comments for future improvements, so please do email me
with feedback, good or bad.
I look forward to hearing from you.
Hatti Lee
[e-mail]

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Expectations: please read this before riding
Pedalling: E-bikes are designed to be primarily pedalled, with use of the throttle occasionally i.e. to rest
for a short period. Using the throttle constantly will run the battery down far more quickly.
Speed: Our bikes are designed for sensible use in accordance with UK law. The motor will power you up
to 15.5 mph and no faster, though you can still pedal harder to achieve greater speeds.
Models: Some of our bikes are more suited for recreational use rather than commuting. If you need a
bike for commuting, check with us to see which models would be suitable.
Care: Electric bikes need more regular maintenance than standard bikes. Spokes and other mechanical
fixings need tightening every 2 to 3 weeks and tyres need regular pumping. e also advise trying to ride
your bike as often as possible.
Not riding your bike for several months may cause the motor to seize up and if you do not use the bike
for several weeks and forget to charge the battery during this time you could cause damage to it.
Identical bikes: No two bikes are identical, even if they are the same model and purchased at the same
time. One may be a little quicker or one motor may be quieter than another. This is normal. Please
make allowances.
Hill climbing: If you are heavy, have steep hills or both, you may have difficulty getting uphill, and in ex-
treme cases the bike may not get you up at all. The motor is limited by law to 250 watts and there is only
so much it can propel up an incline. If you weight over 17 stone and have a steep hill you will have to
pedal very hard and may have to get off and push the bike for part of the incline.
Distance and performance The distance you can cover on a single charge will vary significantly from
person to person and bike to bike. It is affected by weight, how much effort is put in, hills, headwinds, city
traffic etc with constant starts and stops at traffic lights. The bike may cut out on steep hills and the bat-
tery will cut out when exposed to extreme cold.
Paint quality: please see overleaf
Costs: we ask you to contribute towards costs when returning the bike or a part for repair and additional
costs apply if you take your bike abroad (see later).
If you are not happy with any of the above, please do not ride your bike Call us to arrange return
and a refund

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Returning a bike — please read before riding
If you have purchased at a store, or have tried a bike at a store and then had one sent to you, you are not
a mail order customer. e will only refund you for the bike if it has a serious fault within the first 28 days.
e will not refund you if you simply change your mind after a few days.
Mail order purchasers: A bike will be refunded if returned within 14 days if unsuitable or 28 days if faulty.
The bike MUST be packed in an identical way to that in which it arrived to avoid damage during return
transit. e will email or post you instructions on how to do this as it is not straight forward. After 28 days,
if faulty the bike will not be refunded but repaired and returned back to you.
Sending your bike back: you can send your bike back by using your own courier or you can call us and we
will collect it.
Costs: returning a bike for a refund
Return by you of a bike unridden within 14 days: refund less £30
Collection by us of a bike unridden within 14 days: refund less £45
Return of a bike unsuitable and ridden within 14 days: refund less £130
Collection of a bike unsuitable and ridden within 14 days: refund less £145
Return of a bike faulty within 28 days ridden or not: full refund*
Costs: returning a bike or part for servicing
Return of a bike or battery under warranty: no charge
Collection of a bike/ battery under warranty first 28 days: no charge
Collection of bike or battery under warranty months 2—11: £15
Collection fee, labour parts and return free of charge
Return of a bike or battery outside warranty: parts at cost, labour £30 per hour
Collection by us of a bike for servicing outside warranty: £45 collection and return fee, parts at cost, la-
bour £30 per hour
Collection by us of a battery for servicing outside warranty : £30 collection and return fee, parts at cost,
labour £30 per hour.
*Costs will be deducted from a refund for damage in return transit caused by poor or inadequate
packaging and missing items such as keys
Paint quality:
An electric bike has around 120 more parts than a standard bike and these are added after the bike has
been assembled and the frame sprayed.
It is inevitable that however well trained, factory workers have a difficult job trying to avoid scratching the
paint under these circumstances. You may see minor scratches and pin hole dents. If you are not happy
we suggest you pack the bike up and return it for a refund as we will not able to provide a perfect paint
finish. Otherwise please call us and we shall arrange to send some touch up paint if available.

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The Woosh Electric Bike 12 month Warranty
This warranty covers:
Manufacturing defects causing electrical failure within the first year
Manufacturing defects causing major mechanical failure (frame and handlebars) within the first year
Manufacturing defects causing minor mechanical failure (pedals, spokes etc.) within the first 28 days.
Damage and cosmetic damage (deep gouges, chips, dents and scratches) caused through poor transit to
you.
This warranty does not cover:
Accidental damage caused through collision with an object or person or a s a result of dropping the bike or
the bike falling over.
Negligence: damage caused as a result of failure to carry out initial and regular safety checks, or failure to
maintain the bike or its parts in accordance with the manual, the recommended rider weight being ex-
ceeded, or allowing weights heavier than 5Kgs being placed on the rear rack, of allowing people to ride on
the rear rack, excessive or constant use of the throttle, riding under the influence of drink or drugs, riding
in dusty/sandy environments,
riding on very poorly maintained roads, off road, through deep puddles or fords, in snow, or with a trailer,
riding carelessly or stunt riding.
Consumable parts after the first 28 days: these include tyres, inner tubes, batteries for lights if applicable,
brake pads, bottom brackets, cranks, spokes and pedals.
Minor faults on arrival: loose fixings (nuts, bolts, screws,), loose spokes, loose cables deemed resolvable
with minimal intervention,
Minor cosmetic damage - hairline scratches or barely visible chips, marks or dents.
The warranty period applies to riding within the UK only, is strictly for 12 months and cannot be extended
under any circumstances, even if you have ridden the bike very little.
This warranty expressly excludes consequential loss, injury or hardship as a result of electrical or
mechanical breakdown, accident or collision or as the result of a faulty part Our liability is limited
strictly to repair or replacement of the bike or of the part
This warranty is transferable to a second hand purchaser but our Ts and Cs will apply and their weight
should not exceed the limits for the bike.

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Warning:
Electric bikes are heavy and two people are required when lifting/moving the carton. oosh Bikes Ltd will
not be liable for personal injury caused through mishandling.
Your oosh electric cycle will come mostly assembled, but to make shipping easier, some parts of the
cycle may require a small amount of assembly to be completed before use. This manual assumes you are
reasonably competent with and have your own toolkit (though a very basic one is supplied).
Disclaimer:
You are responsible for the correct assembly and on-going maintenance of your cycle. oosh Bikes Ltd.
accepts no responsibility for any incidents that may arise as a result of bikes which have been poorly as-
sembled/maintained by the end user. All steps in this booklet must be completed to ensure trouble-free
and safe operation.
IMPORTANT MAINTENANCE:
You must check your bike regularly and ensure all fixings are correctly tightened and have not worked
loose. This is critical as failure to maintain
This includes checking and tightening spokes, saddle, wheel nuts, handlebars, cranks and pedals.
You should also regularly check brakes and brake pads
Please read the relevant sections later in this manual.
Failure to carry out essential maintenance on a regular basis could cause a cycle malfunction and result
in safety issues for which oosh Bikes Ltd. will not be held responsible.

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Transit damage
If your bike appears to have suffered damage during transit to you—for example a chain or mudguard are
broken, a wheel is damaged or there are very deep dents or scratches to the paintwork, please call us
within one working day of receiving the bike. Failure to do so may prevent us from claiming compensation
form our insurers and thus from making good to you.
Wheel useage:
e occasionally short-road-test a bike (300—400 metres) before packing. If your tyres show useage it is
because of this. Please be assured that we never sell second hand bikes as new.
Using your Woosh electric bike abroad
Please note that whilst you are allowed to use your throttle in the UK, its use is illegal in Europe. e highly
recommend that you use the red switch to deactivate it when riding abroad.
Breakdowns abroad: for obvious reasons, we are only able to cover the costs of servicing within the UK.
Recovery of a bike within the UK, repairing it and returning it back costs us £45, some of which is borne
by customers sometimes and some by us sometimes. See the previous page for details. If your bike
breaks down abroad within the first 28 days of purchase and you wish us to retrieve it, repair it and return
it, we will cover the first £45 of our costs but no more. If you wish us to send parts to a local electric bike
shop or to you we will cover the first £45 of labour charges and the cost of sending the parts but no more.
If your bike has been purchased more than 28 days previously we will cover the first £15 and no more.
Fewer than 2% of our bikes are
actually returned for servicing under warranty so a breakdown is unlikely but you should be aware of this.
Insurance and break down cover:
hether from us or any other supplier, electric bikes get stolen and break down. If you are going to be
very highly dependant upon your bike because you are a commuter or have a health problem which would
prevent you from riding the bike without power, we warmly recommend you take out roadside rescue. This
is available from Cycleguard from £18 per year, and they also offer insurance.
Visit their website: www.cycleguard.co.uk or call them on 0844 826 2297

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Important Safety Notice — please read
Your bike has had a full electrical check before despatch
It has also had a general mechanical check but this is by no means a full PDI (pre delivery inspec-
tion) which is required to get the bike ready for the road and safe to ride
You should therefore be prepared to do this yourself or if you are not sufficiently experienced ask
a local bike shop to do this for you for a fee (usually around £35) The aim of the PDI is to ensure
safety, and should include:
• Checking that the brakes are correctly installed, set correctly and work properly
• All nuts, bolts, major fixings, spokes and cranks etc are correctly tightened
• Both wheels are trued and spokes checked
Pedals, saddle and handlebars are correctly fitted and properly secured
These checks should be repeated after the first month and regularly thereafter to ensure your
safety
Please note that failure to carry out these checks properly could result in serious injury for which
Woosh Bikes Ltd will not be held liable
If you have any doubts about your own ability to do them, we strongly recommend you visit your
local bike shop and pay their fee If you are unable to take your bike to a local bike shop there will
almost certainly be a mobile bike technician in your area who will come to your home or office
and do this for you
Visit www cycletechuk com for a full national listing

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Unpacking:
Two people are required to unpack the bike.
Stand the carton upright as shown.
Remove the shipping straps, cut the tape seals and then remove all of the polystyrene packaging.
Keep the carton/bike in the upright position, and then lift the bike out of the carton and then lean it against
a sturdy surface. DO NOT destroy the carton as it will be required if the bike needs to be returned for any
reason in the future.
Once you have the bike out of the box, detach the wheel and remove all of the remaining packaging.
Slide the handlebars into the frame but don’t fully tighten them yet, this step is just to ensure that the han-
dlebars are out of the way and cannot scratch the frame whilst you are fitting the front wheel.
You are now ready to fit the front wheel to the forks. This is done by simply lowering the forks onto the
spindle. As you lower the frame, ensure that the brake disc lines up correctly within the calliper's.
You must also ensure that the motor cable is pointing upwards Once in position, tighten the nuts ei-
ther side to secure the wheel in position.
See next page for how to fit the “torque arm” - an additional safety device
Plug the cable coming from the motor on the right side of the wheel into the receptacle on the bike—see
below.
Now that the front wheel has been fitted, you can use the stand to keep the bike in the upright position.

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Front mudguard:
To fit the front mudguard, the upper mounting tag is fitted to the rear of the forks as shown. The upper
mounting tag has an elongated hole which is used to adjust the height of the mudguard. Once the mud-
guard has been secured, you can then attach the hangars (silver arms) to the forks as shown. Once at-
tached it may be necessary to adjust the height and/or flex the hangars to get a little extra clearance be-
tween the mudguard and the tyre.
Fitting the torque arm:
The torque arm is an additional safety measure which we have included with the Big Bear. If you are only
ever going to ride your bike on smooth flat roads then the torque arm is not so critical but we would still
recommend that you install it. The torque arm is a secondary measure to secure the motor wheel to the
bike. If you are ever likely to ride your bike over rough terrain, it is essential that this device is fitted.
The torque arm should be fitted to the left side of the bike as shown. Remove the wheel nut and slide the
arm into position on the axle and then refit the nut to secure it in position.
Protect the frame using the rubber piece supplied and then loosen the jubilee clip and slide it through the
hole on the torque arm and around the fork as shown. Tighten the jubilee clip ensuring that the rubber
piece stays in place.