Woosh Sirocco Sport User manual

© 2012 Woosh Bikes Limited
Woosh Support:
Be sure to check the FAQ section on our website before call-
ing as the answers to the most common queries are there
and you may find that the solution to your problem is already
online. If you do need to get in touch, our contact details are
below.
It can sometimes be useful to see the issue you ha e, so if
possible, email a couple of photos illustrating the problem
and we’ll normally get back to you within a an hour or two (on
weekdays).
Support staff are not a ailable at the weekends, though if
you send an email, it will normally be responded to on the
following Monday morning.
Email: [e-mail]
Telephone: [phone]
Support staff are a ailable 10am to 5pm Monday to Friday
Please note that if you bought your bike from Cambridge but
need support you should contact our Southend office on the
number abo e,
Sirocco Sport User Manual
Please read this manual.
It contains important
information about your safety and
how to look after your bike properly
to a oid paying ser ice fees.
Tel. [phone] - E-mail: [e-mail]

Thank you for buying a Woosh electric bike.
Please read this manual completely before putting your bike to-
gether and riding it. As well as instructions on
assembly and maintenance it also contains essential
information that may affect your consumer rights.
The Woosh Ethos
Our aim is to supply decent quality electric bikes but at ery
affordable prices.
This ine itably means importing from China, selling direct rather than
through dealers and working on much lower profit margins than many of
our competitors. It also means working hard with our suppliers to
constantly impro e quality and ensure that each bike is checked before
lea ing us - not something all mail order electric bike companies do.
There is howe er only so much we can offer within our price range. We
would for example like our bikes finished to German standards, with
e ery nut and bolt fully tightened, immaculate paintwork and superb
quality plastic on things like handlebars and battery cases. But this alas
would also push the prices up to those of German bikes - starting at
£1800 - which clearly we don’t wish to do,
That said, we are always happy with sensible comments for future
impro ements, so please do email me with feedback, good or bad.
I look forward to hearing from you.
Hatti Lee
[e-mail]
Notes

Notes Expectations: please read this before riding
Pedalling: E-bikes are designed to be pedalled, with use of the throttle occa-
sionally—to start off, or to help you to ride up a slope. Using the throttle con-
stantly may damage it and will run the battery down ery quickly, wearing it out
within just a few months.
Speed: Our bikes are designed for sensible use in accordance with UK law.
The motor will power you up to 15.5 mph and no faster, though you can still
pedal harder to achie e greater speeds.
Models: Some of our bikes are more suited for recreational use rather than
commuting. If you need a bike for commuting, you should consider our chain-
dri en (CD) ersions.
Care: Electric bikes need more regular maintenance than standard bikes.
Spokes and other mechanical fixings need tightening e ery 2 to 3 weeks and
tyres need regular pumping. We also ad ise riding often. Not riding your bike
for se eral weeks may cause the motor
to seize up and could cause long term damage the battery.
Identical bikes: No two bikes are identical, e en if they are the same model
and purchased at the same time. One may be a little quicker or one motor may
be quieter than another.
This is normal. Please make allowances.
Hill climbing: If you are hea y, ha e steep hills or both, you may ha e difficulty
getting uphill, and in extreme cases the bike may not get you up at all. The mo-
tor is limited by law to 250 watts and there is only so much it can propel up an
incline. Call us for ad ice before you ride.
Distance and performance The distance you can co er on a
single charge will ary significantly. It is affected by your weight, how much
effort you put in, hills, headwinds, traffic etc. The bike may cut out on steep hills
and the battery will cut out when
exposed to extreme cold.
Paint quality: please see o erleaf
Costs: we ask you to contribute towards costs when returning the bike or a part
for repair and additional costs apply if you take your bike abroad (see later).
If you are not happy with any of the above, please do not ride your bike.
Call us to arrange return and a refund.

Returning a bike — please read before riding.
If you ha e purchased at a store, or ha e tried a bike at a store and then had one
sent to you, you are not a mail order customer. We will only refund you for the
bike if it has a serious fault within the first 28 days. We will not refund you if you
simply change your mind after a few days.
Mail order purchasers: A bike will be refunded if returned within 14 days if un-
suitable or 28 days if faulty. The bike MUST be packed in an identical way to that
in which it arri ed to a oid damage during return transit. We will email or post
you instructions on how to do this as it is not straight forward. After 28 days, if
faulty the bike will not be refunded but repaired and returned back to you.
Sending your bike back: you can send your bike back by using your own courier
or you can call us and we will collect it.
Costs: returning a bike for a refund
Return by you of a bike unridden within 14 days: refund less £30
Collection by us of a bike unridden within 14 days: refund less £45
Return of a bike unsuitable and ridden within 14 days: refund less £130
Collection of a bike unsuitable and ridden within 14 days: refund less £145
Return of a bike faulty within 28 days ridden or not: full refund*
Costs: returning a bike or part for servicing
Return of a bike or battery under warranty: no charge
Collection of a bike/ battery under warranty first 28 days: no charge
Collection of bike or battery under warranty months 2—11: £15
collection fee, labour parts and return free of charge
Return of a bike or battery outside warranty: parts at cost, labour £30 per hour
Collection by us of a bike for ser icing outside warranty: £45 collection and re-
turn fee, parts at cost, labour £30 per hour
Collection by us of a battery for ser icing outside warranty : £30 collection and
return fee, parts at cost, labour £30 per hour.
*Costs will be deducted from a refund for damage in return transit caused
by poor or inadequate packaging and missing items such as keys.
Paint quality:
An electric bike has around 120 more parts than a standard bike and these are
added after the bike has been assembled and the frame sprayed.
It is ine itable that howe er well trained, factory workers ha e a difficult job trying
to a oid scratching the paint under these circumstances. You may see minor
scratches and pin hole dents. If you are not happy we suggest you pack the bike
up and return it for a refund as we will not able to pro ide a perfect paint finish.
Otherwise please call us and we shall arrange to send some touch up paint if
a ailable.
Cleaning and oiling:
Make sure your chain is kept oiled.
We specify stainless steel fixings throughout our bikes but
occasional fixings such as clamps or rings may be chrome
and may rust. Applying rust treatment to these at an early
stage will preser e the life of the bike.
Washing: we ad ise against ‘hea y’ washing or using a
hose or power washer, as water may enter connector
points and damage the electrics. We ad ise simply using
a damp cloth and wiping dry afterwards.
Always take care when cleaning mud or debris from the
underneath of the bike not to dislodge cables or
connectors.

Faults
If your bike has a fault on arri al or de elops a fault during
use, firstly please call us. We can resol e most problems
reasonably quickly by telephone or email and usually by
sending a small replacement part or gi ing sensible ad ice.
Our email address is:
[e-mail]
Mechanical wear and tear is not the same as a
manufacturing defect, and things like punctures, chain and
brake adjustments can be dealt with by a bike shop if re-
quired. Mechanical wear and tear is not co ered by our war-
ranty so you will need to pay the bike shop a fee for their
ser ices.
If a se ere electrical fault has occurred and which requires
the bike to be returned (thankfully rare, in less than 2% of
cases currently), we will arrange to collect the bike, repair it
and return it to you. You may need to pay a fee—please
refer to the ‘Returning your Bike’ section earlier in this
manual.
We strongly recommend retaining your carton, fold it flat and
store it in a dry location. In the rare e ent that you need to
return the bike. Sending a replacement carton to you will
cost £15—so please bear this in mind. The bike cannot be
returned without a suitable carton to protect it.
Spares
We keep in stock most of the parts necessary to maintain
your electric bike. To order any spares, just gi e us a call on
01702 435566.
The Woosh Electric Bike 12 month Warranty
This warranty covers:
Manufacturing defects causing electrical failure within the first year
Manufacturing defects causing major mechanical failure (frame and handlebars)
within the first year
Manufacturing defects causing minor mechanical failure (pedals, spokes etc.) within
the first 28 days.
Damage and cosmetic damage (deep gouges, chips, dents and scratches) caused
through poor transit to you.
This warranty does not cover:
Accidental damage caused through collision with an object or person or a s a result
of dropping the bike or the bike falling o er.
Negligence: damage caused as a result of failure to carry out initial and regular
safety checks, or failure to maintain the bike or its parts in accordance with the man-
ual, the recommended rider weight being exceeded, or allowing weights hea ier than
5Kgs being placed on the rear rack, of allowing people to ride on the rear rack, ex-
cessi e or constant use of the throttle, riding under the influence of drink or drugs,
riding in dusty/sandy en ironments, riding on ery poorly maintained roads, off road,
through deep
puddles or fords, in snow, or with a trailer, riding carelessly or stunt riding.
Consumable parts after the first 28 days: these include tyres, inner tubes, batteries
for lights if applicable, brake pads, bottom brackets, cranks, spokes and pedals.
Minor faults on arri al: loose fixings (nuts, bolts, screws,), loose spokes, loose ca-
bles deemed resol able with minimal inter ention,
Minor cosmetic damage - hairline scratches or barely isible chips, marks or dents.
The warranty period applies to riding within the UK only, is strictly for 12 months and
cannot be extended under any circumstances, e en if you ha e ridden the bike ery
little.
This warranty expressly excludes consequential loss, injury or hardship as a
result of electrical or mechanical breakdown, accident or collision or as the
result of a faulty part. Our liability is limited strictly to repair or replacement of
the bike or of the part.
This warranty is transferable to a second hand purchaser but our Ts and Cs will
apply and their weight should not exceed the limits for the bike.