Woosh Sirocco Sport User manual

© 2012 Woosh Bikes Limited
Woosh Support:
Be sure to check the FAQ section on our website before call-
ing as the answers to the most common queries are there
and you may find that the solution to your problem is already
online. If you do need to get in touch, our contact details are
below.
It can sometimes be useful to see the issue you ha e, so if
possible, email a couple of photos illustrating the problem
and we’ll normally get back to you within a an hour or two (on
weekdays).
Support staff are not a ailable at the weekends, though if
you send an email, it will normally be responded to on the
following Monday morning.
Email: [e-mail]
Telephone: [phone]
Support staff are a ailable 10am to 5pm Monday to Friday
Please note that if you bought your bike from Cambridge but
need support you should contact our Southend office on the
number abo e,
Sirocco Sport User Manual
Please read this manual.
It contains important
information about your safety and
how to look after your bike properly
to a oid paying ser ice fees.
Tel. [phone] - E-mail: [e-mail]

Thank you for buying a Woosh electric bike.
Please read this manual completely before putting your bike to-
gether and riding it. As well as instructions on
assembly and maintenance it also contains essential
information that may affect your consumer rights.
The Woosh Ethos
Our aim is to supply decent quality electric bikes but at ery
affordable prices.
This ine itably means importing from China, selling direct rather than
through dealers and working on much lower profit margins than many of
our competitors. It also means working hard with our suppliers to
constantly impro e quality and ensure that each bike is checked before
lea ing us - not something all mail order electric bike companies do.
There is howe er only so much we can offer within our price range. We
would for example like our bikes finished to German standards, with
e ery nut and bolt fully tightened, immaculate paintwork and superb
quality plastic on things like handlebars and battery cases. But this alas
would also push the prices up to those of German bikes - starting at
£1800 - which clearly we don’t wish to do,
That said, we are always happy with sensible comments for future
impro ements, so please do email me with feedback, good or bad.
I look forward to hearing from you.
Hatti Lee
[e-mail]
Notes

Notes Expectations: please read this before riding
Pedalling: E-bikes are designed to be pedalled, with use of the throttle occa-
sionally—to start off, or to help you to ride up a slope. Using the throttle con-
stantly may damage it and will run the battery down ery quickly, wearing it out
within just a few months.
Speed: Our bikes are designed for sensible use in accordance with UK law.
The motor will power you up to 15.5 mph and no faster, though you can still
pedal harder to achie e greater speeds.
Models: Some of our bikes are more suited for recreational use rather than
commuting. If you need a bike for commuting, you should consider our chain-
dri en (CD) ersions.
Care: Electric bikes need more regular maintenance than standard bikes.
Spokes and other mechanical fixings need tightening e ery 2 to 3 weeks and
tyres need regular pumping. We also ad ise riding often. Not riding your bike
for se eral weeks may cause the motor
to seize up and could cause long term damage the battery.
Identical bikes: No two bikes are identical, e en if they are the same model
and purchased at the same time. One may be a little quicker or one motor may
be quieter than another.
This is normal. Please make allowances.
Hill climbing: If you are hea y, ha e steep hills or both, you may ha e difficulty
getting uphill, and in extreme cases the bike may not get you up at all. The mo-
tor is limited by law to 250 watts and there is only so much it can propel up an
incline. Call us for ad ice before you ride.
Distance and performance The distance you can co er on a
single charge will ary significantly. It is affected by your weight, how much
effort you put in, hills, headwinds, traffic etc. The bike may cut out on steep hills
and the battery will cut out when
exposed to extreme cold.
Paint quality: please see o erleaf
Costs: we ask you to contribute towards costs when returning the bike or a part
for repair and additional costs apply if you take your bike abroad (see later).
If you are not happy with any of the above, please do not ride your bike.
Call us to arrange return and a refund.

Returning a bike — please read before riding.
If you ha e purchased at a store, or ha e tried a bike at a store and then had one
sent to you, you are not a mail order customer. We will only refund you for the
bike if it has a serious fault within the first 28 days. We will not refund you if you
simply change your mind after a few days.
Mail order purchasers: A bike will be refunded if returned within 14 days if un-
suitable or 28 days if faulty. The bike MUST be packed in an identical way to that
in which it arri ed to a oid damage during return transit. We will email or post
you instructions on how to do this as it is not straight forward. After 28 days, if
faulty the bike will not be refunded but repaired and returned back to you.
Sending your bike back: you can send your bike back by using your own courier
or you can call us and we will collect it.
Costs: returning a bike for a refund
Return by you of a bike unridden within 14 days: refund less £30
Collection by us of a bike unridden within 14 days: refund less £45
Return of a bike unsuitable and ridden within 14 days: refund less £130
Collection of a bike unsuitable and ridden within 14 days: refund less £145
Return of a bike faulty within 28 days ridden or not: full refund*
Costs: returning a bike or part for servicing
Return of a bike or battery under warranty: no charge
Collection of a bike/ battery under warranty first 28 days: no charge
Collection of bike or battery under warranty months 2—11: £15
collection fee, labour parts and return free of charge
Return of a bike or battery outside warranty: parts at cost, labour £30 per hour
Collection by us of a bike for ser icing outside warranty: £45 collection and re-
turn fee, parts at cost, labour £30 per hour
Collection by us of a battery for ser icing outside warranty : £30 collection and
return fee, parts at cost, labour £30 per hour.
*Costs will be deducted from a refund for damage in return transit caused
by poor or inadequate packaging and missing items such as keys.
Paint quality:
An electric bike has around 120 more parts than a standard bike and these are
added after the bike has been assembled and the frame sprayed.
It is ine itable that howe er well trained, factory workers ha e a difficult job trying
to a oid scratching the paint under these circumstances. You may see minor
scratches and pin hole dents. If you are not happy we suggest you pack the bike
up and return it for a refund as we will not able to pro ide a perfect paint finish.
Otherwise please call us and we shall arrange to send some touch up paint if
a ailable.
Cleaning and oiling:
Make sure your chain is kept oiled.
We specify stainless steel fixings throughout our bikes but
occasional fixings such as clamps or rings may be chrome
and may rust. Applying rust treatment to these at an early
stage will preser e the life of the bike.
Washing: we ad ise against ‘hea y’ washing or using a
hose or power washer, as water may enter connector
points and damage the electrics. We ad ise simply using
a damp cloth and wiping dry afterwards.
Always take care when cleaning mud or debris from the
underneath of the bike not to dislodge cables or
connectors.

Faults
If your bike has a fault on arri al or de elops a fault during
use, firstly please call us. We can resol e most problems
reasonably quickly by telephone or email and usually by
sending a small replacement part or gi ing sensible ad ice.
Our email address is:
[e-mail]
Mechanical wear and tear is not the same as a
manufacturing defect, and things like punctures, chain and
brake adjustments can be dealt with by a bike shop if re-
quired. Mechanical wear and tear is not co ered by our war-
ranty so you will need to pay the bike shop a fee for their
ser ices.
If a se ere electrical fault has occurred and which requires
the bike to be returned (thankfully rare, in less than 2% of
cases currently), we will arrange to collect the bike, repair it
and return it to you. You may need to pay a fee—please
refer to the ‘Returning your Bike’ section earlier in this
manual.
We strongly recommend retaining your carton, fold it flat and
store it in a dry location. In the rare e ent that you need to
return the bike. Sending a replacement carton to you will
cost £15—so please bear this in mind. The bike cannot be
returned without a suitable carton to protect it.
Spares
We keep in stock most of the parts necessary to maintain
your electric bike. To order any spares, just gi e us a call on
01702 435566.
The Woosh Electric Bike 12 month Warranty
This warranty covers:
Manufacturing defects causing electrical failure within the first year
Manufacturing defects causing major mechanical failure (frame and handlebars)
within the first year
Manufacturing defects causing minor mechanical failure (pedals, spokes etc.) within
the first 28 days.
Damage and cosmetic damage (deep gouges, chips, dents and scratches) caused
through poor transit to you.
This warranty does not cover:
Accidental damage caused through collision with an object or person or a s a result
of dropping the bike or the bike falling o er.
Negligence: damage caused as a result of failure to carry out initial and regular
safety checks, or failure to maintain the bike or its parts in accordance with the man-
ual, the recommended rider weight being exceeded, or allowing weights hea ier than
5Kgs being placed on the rear rack, of allowing people to ride on the rear rack, ex-
cessi e or constant use of the throttle, riding under the influence of drink or drugs,
riding in dusty/sandy en ironments, riding on ery poorly maintained roads, off road,
through deep
puddles or fords, in snow, or with a trailer, riding carelessly or stunt riding.
Consumable parts after the first 28 days: these include tyres, inner tubes, batteries
for lights if applicable, brake pads, bottom brackets, cranks, spokes and pedals.
Minor faults on arri al: loose fixings (nuts, bolts, screws,), loose spokes, loose ca-
bles deemed resol able with minimal inter ention,
Minor cosmetic damage - hairline scratches or barely isible chips, marks or dents.
The warranty period applies to riding within the UK only, is strictly for 12 months and
cannot be extended under any circumstances, e en if you ha e ridden the bike ery
little.
This warranty expressly excludes consequential loss, injury or hardship as a
result of electrical or mechanical breakdown, accident or collision or as the
result of a faulty part. Our liability is limited strictly to repair or replacement of
the bike or of the part.
This warranty is transferable to a second hand purchaser but our Ts and Cs will
apply and their weight should not exceed the limits for the bike.

Transit damage
If your bike appears to ha e suffered damage during transit to you—
for example a chain or mudguard are broken, a wheel is damaged or
there are ery deep dents or scratches to the paintwork, please call us
within one working day of recei ing the bike. Failure to do so may pre-
ent us from claiming compensation form our insurers and thus from
making good to you.
Wheel useage:
We occasionally short-road-test a bike (300—400 metres) before
packing. If your tyres show useage it is because of this. Please be
assured that we ne er sell second hand bikes as new.
Using your Woosh electric bike abroad
Please note that whilst you are allowed to use your throttle in the UK,
its use is illegal in Europe. We highly recommend that you use the red
switch to deacti ate it when riding abroad.
Breakdowns abroad: for ob ious reasons, we are only able to co er
the costs of ser icing within the UK. Reco ery of a bike within the UK,
repairing it and returning it back costs us £45, some of which is borne
by customers sometimes and some by us sometimes. See the pre i-
ous page for details. If your bike breaks down abroad within the first
28 days of purchase and you wish us to retrie e it, repair it and return
it, we will co er the first £45 of our costs but no more. If you wish us to
send parts to a local electric bike shop or to you we will co er the first
£45 of labour charges and the cost of sending the parts but no more.
If your bike has been purchased more than 28 days pre iously we will
co er the first £15 and no more. Fewer than 2% of our bikes are
actually returned for ser icing under warranty so a breakdown is
unlikely but you should be aware of this.
Insurance and break down cover:
Whether from us or any other supplier, electric bikes get stolen and
break down. If you are going to be ery highly dependant upon your
bike because you are a commuter or ha e a health problem which
would pre ent you from riding the bike without power, we warmly
recommend you take out roadside rescue. This is a ailable from
Cycleguard from £18 per year, and they also offer insurance.
Visit their website: www.cycleguard.co.uk or call them on
0844 826 2297
Returns (UK Mainland)
If you do not like your bike or find it unsuitable and have
purchased it by mail order, we will refund the purchase
price subject to certain conditions. Full details of these are
shown in our Terms and Conditions leaflet. If you ha e not
recei ed a copy of these, please call us and we will arrange
to send you one.
You should not ride the bike until you ha e read this as it
contains important information.
Please note that bikes purchased in store are not able to be
returned if not liked or found to be unsuitable without our
express agreement. If a bike is found to ha e a manufactur-
ing defect and a refund is required it must be returned to the
store within 28 days.
Quality control
E ery Woosh electric bike is taken from its carton and
checked before being despatched. These checks include but
are not limited to the following: checking the electric func-
tions of the bike, checking/adjusting front/rear brakes, adjust-
ing/tightening spokes, tightening cranks, check/adjust gears
to ensure they change smoothly, checking lights, checking
battery etc. We are not able to ride the bike before it is des-
patched and you will find after a short time that some things
may need to be adjusted/ fine-tuned.
Please also note that although most aspects of the bike are
checked before despatch, you must also thoroughly check
the bike yourself before riding it to ensure your own safety.
DIY repairs
We sell to users willing and able to maintain their bike to a
good standard or with a colleague or local bike shop able to
do so. Many repairs are simple and can be done with help
from us by telephone or email, with replacement parts sent
free of charge during the warranty period.
If you prefer to get a small repair done by a bike shop please
note that labour charges will not be refunded unless a part
was clearly defecti e on arri al.

The Woosh Electric Bike Warranty
All Woosh electric bikes come with a standard one year
warranty. Details of this are fully co ered in our separate
“Terms and Conditions” leaflet. If you ha e not recei ed this
with your bike, please call us and we will send you a copy.
Second hand buyers:
Please note that if you sell your bike second hand, the
remainder of the warranty is transferable, but all aspects of
our sales conditions (such as weight and height restrictions)
and all warranty terms will apply to your new purchaser. If
the bike is sold to someone for whom the bike is not suitable,
the warranty may be oided.
If you ha e purchased your bike second hand from one of
our customers, please note that we cannot accept responsi-
bility for the condition of the bike when it is sold to you.
and no refund can be offered to you under any
circumstances.
Insurance and break down cover:
Whether from us or any other supplier, electric bikes can get
stolen and can break down. If you are going to be highly
dependant upon your bike because you are a commuter or
ha e a health problem which would pre ent you from riding
the bike without power, we warmly recommend you take out
roadside rescue. This is a ailable from Cycleguard from
£18 per year, and they also offer insurance.
Visit their website: www.cycleguard.co.uk
or call them on 0844 826 2297
The Woosh Sirocco-Sport electric bike has a high perform-
ance light-weight lithium battery, making it a sturdy yet ery
light and manoeu rable bike while also offering exceptional
alue.
To ensure that your bike pro ides you with the best experi-
ence possible, make sure you read and understand this
manual in its entirety before using the bike for the first
time.
Important Safety Notice
Woosh Bikes Ltd checks all bikes before sale for electrical
and mechanical functions.
Our procedures are strict and our checking is thorough.
Omissions or o ersights can ne ertheless occur.
We strongly ad ise you to also carry out your own
mechanical checks before riding to ensure the full safety of
your bike. These include:
• Checking that the brakes are set correctly and work
properly
• All wheel nuts, major fixings, spokes and cranks are
fully tightened.
• Wheels are aligned.
• Pedals, saddle and handlebars are fully tight and
secured after installation.
If you are not experienced with bikes a local bike shop will do
this for you for a small charge.
These checks should be repeated after the first month and
regularly thereafter to ensure your safety.
Please note that failure to carry out these checks to your
complete satisfaction could result in serious injury for which
Woosh Bikes Ltd will not be held liable.

Unboxing your Bike and Preparing for First Use
You are responsible for the correct assembly and on-going
maintenance of your bike. Woosh Bikes Ltd. accepts no re-
sponsibility for any incidents that may arise as a result of
bikes which ha e been poorly assembled/maintained. This
booklet must be read in its entirety and all included steps
completed to ensure safe operation of your bike.
Ensure that the bike/box is the correct way up and then cut
the tape and straps to open the box, lift the bike from the box
and then lean it against a wall or some other sturdy surface.
Now detach the wheel, charger, saddle and pedals etc. from
the bike.
Attached to the front wheel is the skewer (spindle). This
needs to be fitted to the wheel as shown. Detach the skewer
from the wheel by undoing the black cap and then simply
slide the skewer from the spokes. Be careful not to lose
either of the springs.
Safety warnings:
Do not allow anyone under the age of 14 to ride the bike.
Never allow a small child to ride on the rear carrier. Their
legs or feet could get trapped in the wheel
mechanism resulting in serious injury.
Wear appropriate safety pads/helmet.
Always ride more slowly and brake more gently in the
wet.
Other warnings:
Do not ride the bike if you are o er the weight limit for the
model you ha e chosen.
Do not bump the bike up and down kerbs.
Slow down when riding o er bumpy/rough surfaces.
Do not use the throttle on full constantly.
It is illegal to use the throttle in mainland Europe.
Always obser e the highway code.
Do not ride through deep puddles or in snow.
Maintenance warnings:
Always ensure that power is switched off when performing
maintenance on the bike. If you are performing maintenance
on any of the electrical components on the bike, remo e the
battery completely before you begin.
Pay special attention to the “Maintenance” section of this
manual. It contains information that will help keep you safe
and prolong the life of your bike. Failure to keep your bike
maintained could result in safety issues for which Woosh
Bikes will not be held liable. You may also oid your
warranty if you do not take proper care of your bike.
Your bike should be stored in a cool dry location. In the win-
ter, you should ensure that the battery is not exposed to ex-
treme cold as this will shorten its life. If the bike is not going
to be used for long periods, you should gi e the battery a
half-hour charge e ery few weeks.

IMPORTANT:
LOOK AFTER SPOKES, TYRES AND KEYS!!
The motor ibrations on an electric bike cause the light
weight fixings used, and also spokes to become loose more
quickly than on a standard bike. If hea y duty fixings such as
those on a motor bike were used, this would add considera-
bly to the weight of what is essentially a bike. If you lea e
them, you will damage your wheel and possibly ha e an ac-
cident too. So please read the following:
Your spokes will ha e been checked before despatch, but if
you ha e a look, you will find some less tight than others.
This ariation ensures the wheel is straight (or ‘trued’). If all
the spokes were equally tight, or all ery tight, the wheel
would not be straight.
In future, check your spokes regularly, e ery two or three
weeks if you ride daily, or once e ery couple of months if you
only ride occasionally. We sometimes supply a spoke key
(small round metallic de ice) in with the battery charger.
If there isn’t one, it can be sent for £4 including postage.
How to check? Lightly ‘ping’ each spoke like a harp string
with your index finger. If it feels ery loose insert the spoke
key onto the nipple of the spoke in question, using gauge
number 13. The nipple is the metal connector at the base of
the spoke where it joins the wheel rim. Gi e it a quarter turn
or so. Don’t o er-tighten the nipple as the spoke may then be
too rigid and snap during riding.
You can also gi e your wheel a quick isual check by spin-
ning it and making sure the brake pads are equal distances
from the wheel when it spins and that it seems to spin in a
straight line. Get someone to help hold the bike if necessary.
Also check and pump up your tyres regularly—the same time
as a spoke check is good.
Alternati ely, get your local bike shop to do these things for
you.
Lastly, separate all your keys and keep them in a safe
place. We do not hold spares here.
Ha ing remo ed the black cap already, you now need to re-
mo e one of the springs from the skewer. This simply slides
off. Now slide the skewer through the wheel as shown. The
“quick-release” le er should be on the opposite side of the
wheel to the brake disc.
Re-fit the spring and black cap on the other side of the wheel
as shown. The smaller end of the spring should be closest to
the bike. Gi e the clamp and the black cap a few turns—just
enough to ensure that the clamp/cap aren’t going to fall off.
You can now fit the wheel to the bike by simply dropping the
front forks onto the wheel, ensuring that the brake-disc slides
into the correct position within the brake assembly. Tighten
the cap and clamp on either side of the wheel and then close
the clamp to secure the wheel in place.
You can now stand the bike up and engage the stand to
keep it upright.

Handlebars
To fit the handlebars, first undo the four bolts using the Allen
key from the supplied toolkit, and remo e the clamp. If you
ha en’t done so already, detach the handlebars from the
bike, and then offer up the handlebars to the clamp ensuring
that the ribbed section sits centrally within the clamp as
shown. Re-fit the clamp and four bolts to secure the handle-
bars into position.
Caution & Expectations
Your electric bike is not a motor bike. The electric features
are designed to assist you. This means that riding the bike is
easier than it otherwise would be, but it is not designed to
completely negate the need for effort from the rider. It will
also not cope with extremes.
Riding up slopes will require you to pedal—you will likely not
be able to rely on the throttle alone. On steeper hills, you will
need to pedal but this will still be far easier than it would be
on a regular bike.
The bike is not designed to be used with the throttle on full all
the time, you may break it if you use it this way.