Xorcom UC912G User manual

UC912G IP Phone
Xorcom
UC912G IP Phone
User Manual

UC912G IP Phone
Contents
1. INTRODUCTION .......................................................................................................................................9
COPYRIGHT ............................................................................................................................................................9
SAFETY INSTRUCTIONS..............................................................................................................................................9
CLEANING..............................................................................................................................................................9
2. PACKING LIST.........................................................................................................................................10
3. ASSEMBLY & INSTALLATION ..................................................................................................................12
Attach the Stand ........................................................................................................................................................12
Connect Handset (and optional Headset)..................................................................................................................13
Connect Network and Power.....................................................................................................................................13
4. GETTING TO KNOW YOUR PHONE .........................................................................................................15
LAYOUT OF KEYS AND LEDS.....................................................................................................................................15
DESCRIPTION OF KEYS AND LEDS..............................................................................................................................17
ICONS .................................................................................................................................................................20
LED STATES .........................................................................................................................................................21
Power Indicator LED .....................................................................................................................................21
Line LED (when used as line) ........................................................................................................................21
BLF or BLF List Key LED (when used as BLF).................................................................................................. 21
Shared Line LED States .................................................................................................................................22
Other LEDs....................................................................................................................................................22
USER INTERFACES..................................................................................................................................................24
Phone Interface Overview ............................................................................................................................24
LINE KEY FUNCTION OVERVIEW................................................................................................................................26
HOME SCREEN......................................................................................................................................................29
INITIALIZATION......................................................................................................................................................30
Boot ...........................................................................................................................................................................30
Initialization ...............................................................................................................................................................30
Firmware Upgrade .....................................................................................................................................................30
Reboot .......................................................................................................................................................................31
Network .....................................................................................................................................................................31
USING THE PHONE INTERFACE..................................................................................................................................32
STATUS................................................................................................................................................................33
Viewing Phone Status................................................................................................................................... 33
Viewing status using the phone interface..................................................................................................................33
Viewing status using the web interface .....................................................................................................................34
REGISTRATION ......................................................................................................................................................36
Registration using the phone Interface......................................................................................................................36
Registration using the web interface .........................................................................................................................37
5. CONFIGURING BASIC FEATURES.............................................................................................................39
GENERAL SETTINGS................................................................................................................................................39
Web Login.....................................................................................................................................................39
Administrator Password............................................................................................................................... 40
Changing Password using the phone interface..........................................................................................................40
Changing Password using the web interface .............................................................................................................41
Language......................................................................................................................................................41
Changing Language using the phone interface..........................................................................................................41
Screen Saver .................................................................................................................................................42
Enabling Screen Saver using the phone interface......................................................................................................42
Disabling Screen Saver using the phone interface.....................................................................................................42
Enabling Screen Saver using the web interface .........................................................................................................43
Disabling Screen Saver using the web interface ........................................................................................................43

UC912G IP Phone
Customizing Text Logo using the web interface.........................................................................................................43
Set Wake-Up Screen Saver using the web interface ..................................................................................................44
Gray Level.....................................................................................................................................................44
Changing Gray Level using the phone interface.........................................................................................................44
Time and Date .............................................................................................................................................. 44
Configuring NTP Server..............................................................................................................................................44
Configuring Time & Date manually using the phone interface ..................................................................................45
Configuring Time & Date Format using the phone interface .....................................................................................45
Configuring DHCP time ..............................................................................................................................................45
Configuring NTP Server using the web interface .......................................................................................................45
Changing Time Zone and Date Display Format using web interface..........................................................................46
Changing SIP Date Override Time using the web interface........................................................................................47
Changing the Account using the web interface .........................................................................................................48
Change Daylight Saving Time using the web interface ..............................................................................................48
Daylight Saving Time..................................................................................................................................................49
LED STATUS SETTING.............................................................................................................................................50
Configuring LED Status using the web interface ........................................................................................................50
Key as Send...................................................................................................................................................50
Configuring Send key .................................................................................................................................................50
Cancelling # as Send key ............................................................................................................................................50
NETWORK SETTINGS ..............................................................................................................................................51
IPv4............................................................................................................................................................... 51
Configuring IPv4 using the phone interface...............................................................................................................51
Configuring IPv4 using the web interface ..................................................................................................................51
Configuring DHCP using the phone interface.............................................................................................................52
Configuring a Static IP address using the phone interface.........................................................................................52
Configuring PPPoE using the phone interface............................................................................................................52
Configuring Network using the web interface ...........................................................................................................53
IPv6............................................................................................................................................................... 53
Configuring IPv6 using the phone interface...............................................................................................................53
Configuring IPv6 using the web interface ..................................................................................................................54
Configuring DHCP using the phone interface.............................................................................................................54
Configuring Static IP Address using the phone interface...........................................................................................54
Configuring Network using the web interface ...........................................................................................................55
IPv4 & IPv6 ................................................................................................................................................... 55
Configuring IPv4 & IPv6 using the phone interface....................................................................................................55
Configuring IPv4 & IPv6 using the web interface .......................................................................................................56
PC Port..........................................................................................................................................................56
Configuring PC Bridge using the phone interface ......................................................................................................56
Configuring PC Router using the phone interface......................................................................................................56
Configuring Bridge using the web interface...............................................................................................................57
Configuring Router using the web interface ..............................................................................................................57
CONTACT SETTINGS ...............................................................................................................................................58
Local Directory..............................................................................................................................................58
Manually adding Contacts List into local directory....................................................................................................58
Adding contacts from History using the phone interface ..........................................................................................58
Adding Contacts using the web interface ..................................................................................................................59
Manually creating a Blacklist using the phone interface ...........................................................................................59
Creating Blacklist from History using the phone interface.........................................................................................60
Importing or exporting Contact Lists .........................................................................................................................60
Importing a Contact List from XML using the web interface......................................................................................60
Exporting a Contact List to XML using the web interface ..........................................................................................60
Importing a Contact List from CSV using the web interface......................................................................................60
Exporting a CSV file of Contact List using the web interface......................................................................................60
Remote Phonebook ......................................................................................................................................61
Setting a Remote Phonebook using the web interface..............................................................................................61
Checking the Contacts using the Phone interface......................................................................................................62
LDAP Phonebook .......................................................................................................................................... 62
Configuring LDAP using the web interface.................................................................................................................62
Configuring LDAP Key................................................................................................................................... 63
Configuring LDAP Key using the web interface..........................................................................................................63

UC912G IP Phone
Configuring LDAP Key using the phone interface.......................................................................................................64
Searching Contacts.......................................................................................................................................64
Searching for a Contact in All Contacts......................................................................................................................64
Searching for a Contact in Local Contacts..................................................................................................................64
Search for a Contact in Remote Contacts ..................................................................................................................65
Searching for a Contact in LDAP Contacts..................................................................................................................65
CALL HISTORY SETTINGS .........................................................................................................................................66
Call History ...................................................................................................................................................66
Enabling History Recording using the phone interface..............................................................................................66
Checking Call History using the phone interface........................................................................................................66
Deleting Call History entry using the phone interface ...............................................................................................67
Deleting all Call History entries using the phone interface........................................................................................67
Checking Call History using the web interface...........................................................................................................67
Dialing from Call History using the web interface......................................................................................................68
Dialing from Call History using the phone interface ..................................................................................................68
AUDIO SETTINGS ...................................................................................................................................................70
Ring Tone...................................................................................................................................................... 70
Adjusting Ring Tone Type using the phone interface.................................................................................................70
Configuring Distinctive Ring Tone using the phone interface....................................................................................70
Configuring Distinctive Ring Tone using the web interface .......................................................................................71
Volume ......................................................................................................................................................... 71
Adjusting Ring tone Volume using the phone interface ............................................................................................71
Adjusting Handset Volume using the phone interface ..............................................................................................72
Adjusting Headset Volume using the phone interface...............................................................................................72
Adjusting Speaker Volume using the phone interface...............................................................................................72
Voice Mail Tone............................................................................................................................................72
Play Hold Tone.............................................................................................................................................. 73
Play Hold Tone Delay....................................................................................................................................73
SYSTEM SETTINGS..................................................................................................................................................74
Dial Plan ....................................................................................................................................................... 74
Configuring Dial Plan using the web interface ...........................................................................................................74
Dial-Now Timeout ........................................................................................................................................75
Configuring Dial-Now Timeout using the web interface............................................................................................75
No Key Entry Timeout...................................................................................................................................76
Configuring No Key Entry Timeout.............................................................................................................................76
Emergency Call .............................................................................................................................................76
Configuring Emergency numberl using the web interface.........................................................................................76
Label Scroll.................................................................................................................................................... 77
Configuring Label Scroll using the web interface.......................................................................................................77
Show Missed Calls ........................................................................................................................................77
Configuring Show Missed Calls using the web interface............................................................................................77
Auto Logout Time .........................................................................................................................................78
Reboot when Talking....................................................................................................................................78
Detect IP Conflict ..........................................................................................................................................78
Redial Mode ................................................................................................................................................. 78
Keypad Lock.................................................................................................................................................. 79
Enabling Keypad Lock using the phone interface.......................................................................................................79
Disabling Keypad Lock using the phone interface......................................................................................................79
Enabling Keypad Lock using the web interface..........................................................................................................79
Disabling Keypad Lock using the web interface .........................................................................................................80
Suppressing DTMF Display ...........................................................................................................................80
Suppress DTMF Display Delay ......................................................................................................................80
Check-Syn With Authenticate....................................................................................................................... 80
6. OTHER FEATURES SETTINGS...................................................................................................................81
ACTION URL ........................................................................................................................................................81
Configuring Action URL using the web interface........................................................................................................81
SOFTKEY LAYOUT...................................................................................................................................................83
Configuring Soft Key using the web interface............................................................................................................83
PROGRAMMABLE KEYS...........................................................................................................................................85

UC912G IP Phone
Configuring Programmable Key using the web interface...........................................................................................85
7. BASIC CALL FEATURES............................................................................................................................86
PLACING A CALL ....................................................................................................................................................86
Making a call in Handset mode..................................................................................................................................86
Making a call in Headset mode ..................................................................................................................................86
Always use headset to place and answer calls...........................................................................................................86
Making a call in Hands-Free Speakerphone mode.....................................................................................................87
Making a call using Call History or Directory..............................................................................................................87
Making two calls with one line and one account.......................................................................................................87
ENDING A CALL .....................................................................................................................................................88
Ending a call in Handset mode...................................................................................................................................88
Ending a call in Headset mode ...................................................................................................................................88
Ending a call in Hands-Free Speakerphone mode......................................................................................................88
RECEIVING CALLS...................................................................................................................................................89
Receiving a call in Handset mode...............................................................................................................................89
Receiving a call in Headset mode...............................................................................................................................89
Receiving a call in Hands-Free Speakerphone mode .................................................................................................89
INCOMING CALL SHOW MODE.................................................................................................................................90
Set Incoming Call Show Mode using the web interface.............................................................................................90
AUTO ANSWER .....................................................................................................................................................91
Enabling Auto Answer using the web interface .........................................................................................................91
Disabling Auto Answer using the web interface ........................................................................................................91
CALL HOLD...........................................................................................................................................................92
Holding a call in Handset mode .................................................................................................................................92
Holding a call in Headset mode..................................................................................................................................92
Holding a call in Speaker mode:.................................................................................................................................92
CALL TRANSFER.....................................................................................................................................................93
Blind Transfer.............................................................................................................................................................93
Attended Transfer......................................................................................................................................................93
Semi-Attended Transfer.............................................................................................................................................93
BLF Transfer ...............................................................................................................................................................94
Hold transfer on hook................................................................................................................................................94
Hold transfer for 3-Way conference ..........................................................................................................................94
Transfer to new call using the web interface.............................................................................................................95
Transfer Release Trigger ............................................................................................................................................96
CONFERENCE CALL.................................................................................................................................................97
5-way conference ......................................................................................................................................................97
CALL FORWARDING................................................................................................................................................98
Static Call Forwarding .................................................................................................................................. 98
Configuring Forward Always ......................................................................................................................................98
Configuring Busy Forward..........................................................................................................................................98
Configuring No Answer Forward................................................................................................................................98
Configuring Forward using the web interface............................................................................................................99
Cancelling Call Forwarding using the phone interface...............................................................................................99
Cancelling Call Forwarding using the web interface ................................................................................................100
Dynamic Call Forwarding ...........................................................................................................................100
Forward an incoming call when phone is ringing.....................................................................................................100
DIAL LAST CALLER................................................................................................................................................101
Configuring Call Return using the phone interface..................................................................................................101
Configuring Call Return using the web interface .....................................................................................................101
CALL BACK .........................................................................................................................................................102
Configuring Call Back using the web interface.........................................................................................................102
CALL WAITING TONE............................................................................................................................................103
Changing Call Waiting Tone Time using the web interface......................................................................................103
HIDE CALLER ID ..................................................................................................................................................104
Configuring Anonymous calls...................................................................................................................................104
Cancelling Anonymous calls.....................................................................................................................................104
REJECT ANONYMOUS ...........................................................................................................................................105
Configuring rejection of Anonymous calls ...............................................................................................................105
Cancelling rejection of Anonymous calls..................................................................................................................105

UC912G IP Phone
CALL MUTE........................................................................................................................................................106
Mute phone during a call (including conference call)..............................................................................................106
DND ................................................................................................................................................................107
Enable Do Not Disturb (DND) using the phone interface.........................................................................................107
Disable Do Not Disturb (DND) using the phone interface........................................................................................107
HOT LINE...........................................................................................................................................................108
Configuring Hot Line ................................................................................................................................................108
Configuring Hotline Auto Dial using the web interface............................................................................................108
AUTO REDIAL .....................................................................................................................................................109
Configuring Auto Redial using the web interface.....................................................................................................109
8. FUNCTION KEYS FEATURES SETTINGS ..................................................................................................110
LINE..................................................................................................................................................................110
Configuring Line using the web interface ................................................................................................................110
SPEED DIAL ........................................................................................................................................................111
Configuring Speed Dial using the phone interface...................................................................................................111
Configuring Speed Dial using the web interface ......................................................................................................111
BLF ..................................................................................................................................................................112
Configuring a BLF Key using phone interface...........................................................................................................112
Configuring a BLF Key using web interface ..............................................................................................................112
BLF LIST............................................................................................................................................................114
Configuring BLF List using the web interface ...........................................................................................................114
VOICE MESSAGES................................................................................................................................................115
Configuring Voice Mail feature using the phone interface ......................................................................................115
Configuring Voice Mail Line Key using the web interface ........................................................................................115
Configuring Voice Mail Key using the phone interface ............................................................................................115
Leaving a Voice Mail: ...............................................................................................................................................116
Listening to Voice Mails ...........................................................................................................................................116
Viewing Voicemail using the phone interface..........................................................................................................116
DIRECT PICKUP ...................................................................................................................................................117
Configuring Direct Pickup using the Phone interface...............................................................................................117
Configuring Direct Pickup using the web interface..................................................................................................117
GROUP PICKUP ...................................................................................................................................................118
Configuring Group Pickup using the phone interface ..............................................................................................118
Configuring Group Pick up using the web interface.................................................................................................118
CALL PARKING....................................................................................................................................................119
Configuring Parking using the phone interface........................................................................................................119
Configuring Parking using the web interface ...........................................................................................................119
INTERCOM .........................................................................................................................................................120
Configuring Intercom using the phone interface .....................................................................................................120
Configuring Intercom using the web interface ........................................................................................................120
INTERCOM BARGE ...............................................................................................................................................121
DTMF ..............................................................................................................................................................122
Configuring DTMF using the web interface..............................................................................................................122
Configuring DTMF using the phone interface ..........................................................................................................122
Configuring DTMF using the web interface..............................................................................................................122
PREFIX...............................................................................................................................................................123
Configuring Prefix using the phone interface ..........................................................................................................123
Configuring Prefix using the web interface..............................................................................................................123
LOCAL GROUP ....................................................................................................................................................124
Configuring Local Group using the phone interface ................................................................................................124
Configuring Local Group using the web interface....................................................................................................124
XML GROUP......................................................................................................................................................125
Configuring XML Group using the phone interface..................................................................................................125
Configuring XML Group using the web interface .....................................................................................................125
LDAP ...............................................................................................................................................................126
Configuring LDAP using the phone interface ...........................................................................................................126
Configuring LDAP using the web interface...............................................................................................................126
XML BROWSER ..................................................................................................................................................127
Configuring XML Browser using the phone interface ..............................................................................................127
Configuring XML Browser using the web interface..................................................................................................127

UC912G IP Phone
BROADSOFT GROUP.............................................................................................................................................128
Configuring Broadsoft Group using the phone interface.........................................................................................128
Configuring Broadsoft Group using the web interface ............................................................................................128
CONFERENCING...................................................................................................................................................129
Configuring Conference using the phone interface .................................................................................................129
Configuring Conference using the web interface.....................................................................................................129
CALL FORWARDING..............................................................................................................................................130
Configuring Call Forwarding using the phone interface...........................................................................................130
Configuring Call Forwarding using the web interface ..............................................................................................130
TRANSFER..........................................................................................................................................................131
Configuring Call Transfer using the phone interface................................................................................................131
Configuring Call Transfer using the web interface ...................................................................................................131
HOLD................................................................................................................................................................132
Configuring Hold using the phone interface ............................................................................................................132
Configuring Hold using the web interface................................................................................................................132
GROUP LISTENING ...............................................................................................................................................133
Configuring Group Listening using the phone interface ..........................................................................................133
Configuring Group Listening using the web interface..............................................................................................133
DND ................................................................................................................................................................134
Configuring DND using the phone interface ............................................................................................................134
Configuring DND using the web interface................................................................................................................134
Enabling DND feature ..............................................................................................................................................134
Disabling DND feature..............................................................................................................................................134
REDIAL ..............................................................................................................................................................135
Configuring Redial using the web interface .............................................................................................................135
SMS.................................................................................................................................................................136
Send SMS....................................................................................................................................................136
Sending SMS using the web interface......................................................................................................................136
Sending SMS using the phone interface ..................................................................................................................136
Set SMS Line Key.........................................................................................................................................137
Configuring SMS using the phone interface.............................................................................................................137
Configuring SMS using the web interface ................................................................................................................137
CALL RECORDING ................................................................................................................................................138
Configuring Call Recording using the phone interface.............................................................................................138
Configuring Call Recording using the web interface ................................................................................................138
URL CALL RECORDING .........................................................................................................................................139
Configuring URL Recording using the phone interface ............................................................................................139
Configuring URL Recording using the web interface................................................................................................139
PAGING.............................................................................................................................................................140
Configuring Paging using the phone interface .........................................................................................................140
Configuring Paging using the web interface ............................................................................................................140
SHARED LINE ......................................................................................................................................................141
Configuring Line key as a line using the phone interface.........................................................................................141
Configuring Line Key as line using the web interface...............................................................................................141
PUBLIC HOLD......................................................................................................................................................143
Configuring Public Hold using the phone interface..................................................................................................143
Configuring Public Hold using the web interface .....................................................................................................143
PRIVATE HOLD....................................................................................................................................................144
Configuring Private Hold using the phone interface................................................................................................144
Configuring Private Hold using the web interface ...................................................................................................144
HOT DESKING.....................................................................................................................................................145
Configuring Hot Desking using the phone interface ................................................................................................145
Configuring Hot Desking using the web interface....................................................................................................145
Using Hot Desking using the phone interface..........................................................................................................145
ACD.................................................................................................................................................................147
Configuring ACD using the phone interface.............................................................................................................147
Configuring ACD using the web interface ................................................................................................................147
ZERO TOUCH ......................................................................................................................................................148
Configuring Zero Touch using the phone interface..................................................................................................148
Configuring Zero Touch using the web interface .....................................................................................................148
Using Zero Touch using the phone interface ...........................................................................................................148

UC912G IP Phone
MULTICAST PAGING.............................................................................................................................................149
Sending RTP Stream ...................................................................................................................................149
Configuring a Multicast Paging Key using the hone interface..................................................................................149
Configuring a Multicast Paging Key using the web interface ...................................................................................149
Sending RTP Stream:................................................................................................................................................149
Receiving RTP Stream.................................................................................................................................150
Paging Barge ............................................................................................................................................................150
Paging Priority Active...............................................................................................................................................150
Multicast Codec:.........................................................................................................................................150
Configuring Multicast Codec Key using the web interface.......................................................................................150
Configuring Multicast Listening Addresses using the web interface........................................................................151
9. UPGRADING.........................................................................................................................................152
FACTORY RESET...................................................................................................................................................152
Factory Reset using phone interface........................................................................................................................152
Factory Reset using the web interface.....................................................................................................................152
PCAP FEATURE....................................................................................................................................................153
Using Pcap using the web interface .........................................................................................................................153
SYSTEM LOG.......................................................................................................................................................154
To Download System Log using the web interface ..................................................................................................154
UPGRADE...........................................................................................................................................................155
Firmware Upgrade using HTTP.................................................................................................................................155
Configuring the Server Path using the web interface ..............................................................................................155
Upgrading manually using the web interface ..........................................................................................................156
BACKUP AND RESTORE .........................................................................................................................................158
Downloading the configuration file .........................................................................................................................158
Restoring the configuration file ...............................................................................................................................158
10. TROUBLESHOOTING.............................................................................................................................160
Why is the phone LCD screen blank?.......................................................................................................................160
Why does the phone display "Network Unavailable"? ............................................................................................160
Why can’t I get a dial tone? .....................................................................................................................................160
Where to set the tone?............................................................................................................................................160
How to download XML Configuration?....................................................................................................................161
How to Import Trusted CA certificate? ....................................................................................................................161
How to Import Server CA certificate? ......................................................................................................................162
How to use Vlan? .....................................................................................................................................................162
How to use LLDP? ....................................................................................................................................................163
How to Set LCD and Web GUI? ................................................................................................................................163
How to Upgrade using FTP?.....................................................................................................................................163
How to make a Ringtone?........................................................................................................................................163
How to use OpenVPN?.............................................................................................................................................163
Provisioning Guide on FreePBX................................................................................................................................163
Redundancy Server ..................................................................................................................................................164
How to Use Auto Provision Phonebook? .................................................................................................................164
All Documents..........................................................................................................................................................164
11. REGULATORY INFORMATION...............................................................................................................165
DISPOSAL...........................................................................................................................................................165
FCC STATEMENT.................................................................................................................................................165

UC912G IP Phone
Copyright © 2019 Xorcom Ltd. All rights reserved Page 9 of 165
1. Introduction
Copyright
Copyright © 2019 Xorcom Ltd. All rights reserved.
Xorcom Ltd. owns all the rights to modify and copy this document at any time. All the
illustrations and text in this document are copyright protected. Therefore, no parts of this
document may be used or reproduced, or transmitted by third parties for any purposes
without the express written permission of Xorcom Ltd.
When this document is made available on www.xorcom.com , Xorcom Ltd. gives its right to
download and print copies of this content for private use only, as a user manual. No parties
shall have the right to alter, modify or use for commercial purposes, without prior written
permission from Xorcom Ltd.
Safety Instructions
To use the phone, please follow the instructions in this user manual.
Use the power adapter supplied with your phone. Other power adapters may damage
the phone.
This phone is designed for indoor use only.
Avoid high humidity, or contact with water, or other liquids.
Do not use the phone during thunderstorms.
Cleaning
To clean the device, use an anti-static cloth. Avoid cleaning liquids as they might damage the
surface or internal electronics of the phone.

UC912G IP Phone
Copyright © 2019 Xorcom Ltd. All rights reserved Page 10 of 165
2. Packing List
The box contains the following parts: check that all items are present:
1. Phone device
2. Stand
3. Handset